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Please fix the Chrome Clipper - and bring back all the previous functionality

Scot C

Asked by Scot C,

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Scot C

Scot C 6

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Posted

I was using evernote quite happily to clip out images I needed for my trip planner. I would right click on any image and the context menu would pop up for "clip image." I would clip and and would send to my inbox folder.

Now when I right click on an image my only options are 1. Clip full page, 2. Clip bookmark, or 3. Clip screenshot. 

What happened to Clip Image? I haven't changed any settings knowingly.

I am using version 7.0.0.293

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echristopherson

echristopherson 23

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Thank you for Evernote and the Clipper. Please allow me to register my upvote as well. I would like to see these Web Clipper Chrome extension features reinstated:

1. Keyboard shortcuts.

2. Ability to customize keyboard shortcuts.

3. The note/comment field.

4. The folder search field.

5. Highlighting.

6. The ability to search for tags by typing any text that occurs in the tag name -- NOT JUST the beginning of the name.

 

In addition, I would like these new features:

1. In past versions of the Clipper, about 10%-25% of the time I would often get a dialog (the same sort of dialog that JavaScript's window.alert() method creates), saying the Web Clipper couldn't be started on that page. Nevertheless, the Clipper UI did always come up once I clicked the OK button. (I haven't used today's iteration of the Clipper enough to see if this is still an issue.) Please fix that.

2. Make keyboard shortcuts work CONSISTENTLY (in past versions, my main Clipper shortcut key didn't do anything about 25%-50% of the time, but hitting the toolbar icon almost always worked).

3. The ability to add reminder date/time notification when clipping.

4. Stop resetting Clipper preferences when the extension is updated (e.g. changing the folder option to auto-file; changing the action to perform once Clipper is done; etc.)

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Robert M. Burns

Robert M. Burns 18

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I concur - please get this "Remark" field re-instated and fixed and make doing so a PRIORITY.  

Also, the screen capture is not working as it used to - completely weird interface - it is not allowing partial capture as well as full screen captures in Chrome.  I use this feature multiple times per day and need it to work as it did.  This "upgrade" is not desirable - I hope Evernote you are watching and listening to your paid customers - this is not viewed as an "upgrade" by us.

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NDimmick

NDimmick 9

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I would like the ability to select a notebook by typing the first few letters.  This was very helpful in previous versions of the webclipper.  I'm getting really tired of Evernote taking away functionality.  I get that they want to do fun new things like group collaboration, but stop busting the basic functionality we've come to rely on and pay for!

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Etonreve

Etonreve 187

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4 hours ago, gazumped said:

If you want want Evernote to put fixing the Chrome clipper and bringing back all the original features to the top of the list and treat it as Priority 1,  please vote here!

 

ABSOLUTELY. RESTORATION OF THE FEATURES SHOULD BE A MATTER OF FIRST PRIORITY.

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brentoev

brentoev 5

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Strongly agree. They removed not only remarks but the type-to-scroll-to-folder feature, as well as tabbing to the Save button. This has impacted my workflow and enjoyment, especially since it's clunky to add remarks to a note once it's clipped into the client.

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Etonreve

Etonreve 187

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10 minutes ago, NDimmick said:

I would like the ability to select a notebook by typing the first few letters.  This was very helpful in previous versions of the webclipper.  I'm getting really tired of Evernote taking away functionality.  I get that they want to do fun new things like group collaboration, but stop busting the basic functionality we've come to rely on and pay for!

I could not agree more.

I don't know if it's related, but I was here yesterday because there is no longer any functionality for the web clipper from inside the New York Times's mobile app.

Features like group collaboration are of zero interest to me. I want to be able to save clips and other notes and be able to retrieve them quickly in a decent format.  I want more notebooks.

 

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jbenson2

jbenson2 2,133

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1 hour ago, EricBen said:

Argh! It's worse than that! I used to be able to type in a few letters of the notebook that I wish to clip info to. As of today, the notebook is a big green button (which looks good), but I can't type in the name of the notebook to find the one I want!  I use a lot of notebooks, and this really slows things down - I have to scroll through the full list to find the one that I want.  It makes Clipper almost unusable.  Am I missing a setting?

I typically web-capture between 20 to 40 news events each morning.

All I did was change my Evernote password a couple days ago, and it forced an unannounced upgrade to Evernote Web Clipper (now 7.0.2.293)

  • Besides not permitting the first few letters of the notebook for a quick search,
  • And removing the "add remarks" it also
  • Turned on the oddly named and frustrating "Smart Filing" for automatic notebook selection
  • It also turned on the disastrous "Smart Filing" for tag selections
  • It changed the start in "Simplified Article" to "Last used action"

Fortunately, I caught all these changes today, just a couple days after changing my password. So I methodically went back through all my recent web clippings and corrected them.

Hey Evernote! Boo! Hiss! Jeer! Rasberry! Bronx cheer!

Evernote cheer.png

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JSK

JSK 8

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As of yesterday morning I cannot clip an image. I cannot highlight text in a page while clipping. I cannot add remarks while clipping. I am using Chrome browser. The clipping function works fine still on Microsoft Edge. Seems like changes were made overnight. What is going on here? Please advise.

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DreamWeaver2500

DreamWeaver2500 16

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1 hour ago, gazumped said:

A recent update to Chrome seems to have broken Clipper completely.  Evernote responded by diving in and fixing it with an emergency bypass,  but the 'new' clipper lacks notebook selection and comments amongst other things. 

Evernote say they'll bring back missing features when they can (my wording - they may have been more definite and more urgent than that). 

If you want want Evernote to put fixing the Chrome clipper and bringing back all the original features to the top of the list and treat it as Priority 1,  please vote here!

Remember you can still use other browsers,  or change your workflow to get around these missing features,  but the changes completely break any Chrome users' workflow!!

Thanks for educating me on what happened with Clipper. Chromebook's updates have been generating multiple issues for me with loss of ability to log onto some websites, loss of functionality on others, and DNS issues after the updates. I vote 100% for getting back the original features which only yesterday before I updated my laptop, worked fine. That included the "remark" field. I used that field to add the website URL for further reference and sharing. I can also enter the URL in the "tags" section but the former was better as it shows as part of the note. The Clipper is also noticeably slower since the change; as stated it was working fine only yesterday before I updated Chromebook.

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Etonreve

Etonreve 187

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3 hours ago, gazumped said:

Please read the original post - this seems to have been a ground-up rewrite at short notice because of underlying Chrome changes. The basics were retained,  but extra features should be in the pipeline.  What we're trying to achieve here is maximum urgency on the fixes!

The Company should have issued a formal announcement about this to everyone.  I have yet to see one.  As others have pointed out,  no one from the Company has appeared in these threads with any answers.  I had to go on Twitter with my questions and the responses were far from complete.

Evernote never seems to learn how to treat its customers.

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Mark Opalski

Mark Opalski 3

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Posted (edited)

Agree with everyone on the point that this new release removed essential features.

While we wait for evernote's scrum team to restore the essential functionality, does anyone know of a way to downgrade the extension to the previous version (6.13.2)???

 

Edited by Mark Opalski
was a tad bit dramatic in my original reply :)
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willysnax

willysnax 2

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If voting is what is required to get functionality back then consider this my vote for yes, please make fixing the Chrome extension a priority. The missing comments section has completely destroyed my workflow.

I'm not sure about Chrome itself, but I use Vivaldi, a Chrome based browser, and I was able to restore version 6.13.2 as long as I also keep the new version installed but disabled to prevent auto updating. If you don't have the new version installed as well, it will update and overwrite the older, better extension.

There does not seem to be any problems running the older version in Vivaldi either. Everything functions as it always has. It's likely only going to last until the next Vivaldi update when they catch up to Chrome and add whatever it was which broke the extension in the first place.

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Etonreve

Etonreve 187

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On 4/6/2018 at 3:47 AM, AndreasM said:

Where is Evernote? I thought they are reading the forum. A good company would jump in and give us some explanation, but they don't care.

Maybe in 3 or 4 months they will come with a solution, like they did with the Android Clipper.

It is time to find another application!!!!!

You're absolutely right. A company considerate of its customers would have issued a statement fully explaining the situation.  Some people seem to think the fault lies primarily with Chrome. How much notice does Chrome give when it makes a major change?  Did Evernote have an opportunity to anticipate the changes so there would be less disruption? At this point, who knows what to believe?

I've used Evernote for several years now.  I'm amazed that its response to PR crises remains non-existent or exceedingly bush league. The only conclusion is it doesn't care. Of course, that makes protestations like last year's that the subscription fee was raised in order to focus on core features and customer service ring all the more hollow.

UPDATE: Another person in this thread who contacted Evernote wrote that the rebuild had nothing to do with an update to Chrome. 

 

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Etonreve

Etonreve 187

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I'm a premium member, in other words, I'm not expecting to get something for nothing. How could anyone think that removing the Remarks section and making it more difficult to select a notebook was a sensible change? 

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Mexced

Mexced 3

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I use Evernote Webclipper a lot. There was nothing WRONG with the older version! I can't clip images anymore. I'am a paying member for a long time now.

Software should make life easier not more difficult!!! Please do a proper test before updating the software.

Please bring back the version before the update!

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mastahype

mastahype 6

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22 hours ago, Mark Opalski said:

Agree with everyone on the point that this new release severely removed essential features.

While we wait for evernote's scrum team to restore the essential functionality, does anyone know of a way to downgrade the extension to the previous version (6.13.2)???

 

https://crx.dam.io/ext/pioclpoplcdbaefihamjohnefbikjilc.html

Download the version you want and load as unpacked extension in Chrome. I can't ensure the validity of this side nor that extensions haven't been modified. However, 6.13.2 still works in Chrome Version 66.0.3359.66 (Official Build) beta (64-bit), so the message I see posted about Chrome breaking the clipper is sketchy. I suspect they wanted to have incremental releases of the new ground-up rebuild. The rebuild actually looks and functions like a very old version of the clipper from my recollection. It seems like a poor decision and totally screwed many paying and non-paying customers. This feels like a bonehead move, but mostly because there was no real notice (there is a post in the forum from 2017 saying they were stopping announcements of new releases).

Edited by mastahype
phrasing
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crucialmusic

crucialmusic 2

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Have EVERNOTE answered this problem anywhere?  I am a long-term supporter and paid member and have been frustrated all week thinking it was a Chrome/Apple Mac problem.  They need to restore previous capabilities of the clipper which most people here seem to want. Above all they should make a public statement.  Much as I love evernoe they have never been good at responding to problems as far as I recall

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thompsonpaul

thompsonpaul 8

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So infuriating. Why do a "ground-up rebuild" then launch while it is still missing multiple critical workflow elements that users have relied on for years? This kind of ***** really pisses of long-term (paid) users. I expect a lot better than this from a mature, paid tool.

I can't even get my Clipper keyboard shortcut to work, after depending on it for years. Not to mention clip Notes.

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ironandbeard

ironandbeard 2

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does anyone know if it's just my web clipper or an update?

i can no longer place in remarks so that i can recall why i saved something in particular...

please fix this issue because it just doesn't make any sense to take away things that made it more productive and effective.

it feels like a downgrade. i can only imagine others that use evernote for more things then me.

Edited by ironandbeard
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twf

twf 4

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Suddenly I cannot use the search function for a notebook within the Chrome web clipper.  Please bring it back!!!  It was such a time saver to type in a keyword to find just the right notebook or multiple notebooks for a clip.  The way you have changed it now, it is several steps back in productivity.  So disappointed.

And NO REMARKS????!!!!  Wow.  Please bring this back.  It was such a great feature!!!  Double disappointed.

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Etonreve

Etonreve 187

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21 hours ago, xtoq said:

Being a developer, I understand how difficult it is to please all users all the time (spoilers: you can't). I also understand that when you have a freemium model, there is the potential to have more users with less resources (i.e. money), and that can lead to things not always being addressed in the most satisfactory manner for all involved (see previous spoiler).

To alleviate this somewhat, I think that ensuring a changelog is published to the end user whenever functionality is changed drastically (all major versions, most minor versions, optional on patches) would help tremendously. Sure, a changelog isn't going to solve the problem of dissatisfaction (see previous spoilers) but it will allow your users to prepare for potential changes to their workflow and enable your CX reps and developers to prepare for questions and "bug" reports. Transparency in communication is never a bad thing for the customer or the employee experience, even if the changes are features (not bugs) and are not going to be reverted.

Evernote already has a beta program with the desktop apps and the mobile apps, I propose there should be beta versions of all the tools in the suite. That way, when the Chrome web clipper is being rebuilt from the ground up you can reach out to your premium customers who wish to be part of the beta program (like me) to get their feedback on the changes. Are there limitations in the new features that were unforeseen in the planning stage? Hammer it out in the beta phase. Whoops, didn't realize that this version wouldn't play well with the RC version of the desktop app? Better for users and your employees to know that now instead of when it's critical. 

Evernote has become a ubiquitous part of many people's workflows, both professional and personal, paid and freemium users. Changes - even small ones - can have far-reaching impacts when those changes are unexpected and untested in a production environment with actual users.

Evernote is a useful service, and issues such as this are relatively easy to intercept in the user testing process. Doing so will enable your customers to focus on their workflows, not the tools that build them. Thank you for your product, your development time, your CX time, your marketing time, and most importantly your eyeball time in reading this. Have a great day!

I find your solicitude baffling. This is a not-inexpensive app by an established company that has been made demonstrably less useful. There has been no meaningful communication from Evernote. I've had a premium subscription for years and so I suspect have many of the people here and elsewhere who are distressed. 

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Rob Freundlich

Rob Freundlich 146

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1 hour ago, crucialmusic said:

Have EVERNOTE answered this problem anywhere?  I am a long-term supporter and paid member and have been frustrated all week thinking it was a Chrome/Apple Mac problem.  They need to restore previous capabilities of the clipper which most people here seem to want. Above all they should make a public statement.  Much as I love evernoe they have never been good at responding to problems as far as I recall

gazumped gave a very thorough and sensible answer to this question in the post immediately before yours. He explained not only that they haven't answered, but his very reasonable theories as to why this problem may have occurred, why they may not have answered, and why they may be reluctant to answer.

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Etonreve

Etonreve 187

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1 hour ago, Rob Freundlich said:

gazumped gave a very thorough and sensible answer to this question in the post immediately before yours. He explained not only that they haven't answered, but his very reasonable theories as to why this problem may have occurred, why they may not have answered, and why they may be reluctant to answer.

We should not have to rely on another customer's theories, nor come to fora like this, Twitter, or elsewhere for answers. Evernote should have been transparent. It could have gotten ahead of this by communicating to all of us what it knew and humbly apologized for our inconvenience. That would have eliminated some of the ill-feeling. And it is not as if these customer-relation issues are new. Evernote has had a lot of practice.

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ybakos

ybakos 15

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I am leaving Evernote. Whoever is in charge of the WebClipper team is a TOTAL LUNATIC and has broken features that have been there for years. Who the hell lists notebooks, without an ability to search, in NON-ALPHA ORDER?

Version 7.x makes no sense whatsoever. 

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ferrouswheel

ferrouswheel 11

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Evernote seems to be trying to systematically destroy everything that made it usable in the first place.

Hey Evernote, please stop making everything worse. Please invest in increment improvements over complete rewrites and fire the developers that insist a rewrite is needed. So that we can go back to when Evernote was a joy to use. That was probably 2-3 years ago.

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Etonreve

Etonreve 187

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10 hours ago, gazumped said:

Expressing displeasure may make customers feel better,  but it doesn't act as an incentive,  nor does it apply any pressure.  The company will make a commercial decision about what resources they can afford to work on the project, and they'll work as quickly as they can to fix things.  Being shouted at from the sidelines really doesn't help.

PR 101:

Prudent companies are sensitive to customer satisfaction. They want to retain customers and complaints don't win new customers.  Responsible companies warn their customers about major changes in service and don't leave them in the dark. 

I would rather be using Evernote as it was designed to work than complain about it. 

 

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ian_marson

ian_marson 10

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7 hours ago, AndreasM said:

Gazumped,

ground-up rebuilt, first-aid response to Chrome changes????? What are you talking about?

I have the latest updated Chrome browser, have installed the previous Evernote Web Clipper extension 6.13.2 (where everything works like it used to), and, everything works like we know it. So what was the reason for first-aid response????? Could you elaborate on this, or you just telling us something to confuse the readers here!!!!

Where is the official statement from Evernote telling us what happened and why?????

I put in a support ticket about this and was told the following:

"Thanks for reaching out to us at Evernote Support. I understand that after the latest update to Web Clipper, the options to search for a specific notebook to send clipped content as well as the keyboard shortcut to select a notebook in Clipper are not appearing. I wanted to let you know that the latest version of Clipper is running on a brand new engine and was completely rewritten to optimize its performance on this engine. This is the reason these options were removed. I want to be sure to tell you that I have documented this email as a feature request with our development team, which is aware of the need for the return of these features and working to have them come back. I don't have a timeline for when this will happen,."

So no, not a first-aid response, just an idea by someone to do a rebuild and break everything in the process, thus upsetting a lot of users. 

I have gone back to version 6.13.2 and that is working fine just as before with all the features that the Chrome Clipper had before and I'll stick with it.

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ian_marson

ian_marson 10

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9 hours ago, JSK said:

How did you go back to 6.13.2?

Download it from this link

https://crx.dam.io/ext/pioclpoplcdbaefihamjohnefbikjilc.html

It comes as a zip file:

1. Open the zip file, select all the files in the zip and copy them to a new folder, remember where the folder is and what you called it.

2. Uninstall any Evernote Clipper extension from Chrome.

3. In a new Chrome window type chrome://extensions/ > Enter

4. Click on "Load Unpacked" at the top of the page then select the folder you have just created with the extracted zip files in it

5. The extension should then install into Chrome

It worked for me, how long it will work for I don't know!!

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JMichaelTX

JMichaelTX 4,095

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21 minutes ago, ian_marson said:
9 hours ago, JSK said:

How did you go back to 6.13.2?

Download it from this link

https://crx.dam.io/ext/pioclpoplcdbaefihamjohnefbikjilc.html

It comes as a zip file:

1. Open the zip file, select all the files in the zip and copy them to a new folder, remember where the folder is and what you called it.

2. Uninstall any Evernote Clipper extension from Chrome.

3. In a new Chrome window type chrome://extensions/ > Enter

4. Click on "Load Unpacked" at the top of the page then select the folder you have just created with the extracted zip files in it

5. The extension should then install into Chrome

That is pretty much what I just did, with these exceptions: (Note I am using a Mac, macOS Sierra)

At the Chrome Extensions Archive site, I had to download using Safari, AFTER I clicked on "View Source" for ver 6.13.2.  When I downloaded it directly using Chrome I got a zip file that would NOT decompress correctly.

After downloading from the Archive site, I had a file "6.13.12.zip".  I just double-clicked on this, and it decompressed into a folder named "6.13.2"

I then, using Google Chrome 65.0.3325.181 (3325.181) on macOS 10.12.6:

  1. Removed/deleted the current EN Clipper
  2. Restarted Chrome
  3. Entered " chrome://extensions/"
  4. Made sure the "Developer Mode" in the upper right corner was ON.
  5. Click on "Load Unpacked", and selected the "6.13.2" folder.
  6. That was it, except to review/change the Options in the Clipper.

For independent instructions, see How To Install an unpacked Chrome extension 

 

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l3utterfish

l3utterfish 17

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Posted
2 hours ago, ian_marson said:

Download it from this link

https://crx.dam.io/ext/pioclpoplcdbaefihamjohnefbikjilc.html

It comes as a zip file:

1. Open the zip file, select all the files in the zip and copy them to a new folder, remember where the folder is and what you called it.

2. Uninstall any Evernote Clipper extension from Chrome.

3. In a new Chrome window type chrome://extensions/ > Enter

4. Click on "Load Unpacked" at the top of the page then select the folder you have just created with the extracted zip files in it

5. The extension should then install into Chrome

It worked for me, how long it will work for I don't know!!

Ok, I have done this and works. Im in Windows 7 with chrome. 

BUT PLEASE EVERNOTE fix the extension.

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gayledee

gayledee 0

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Posted

I really hate that the search field for selecting notebooks has been replaced with an alphabetical drop down menu. I have a LOT of notebooks. Scrolling to find the most appropriate notebook is crazy-making! Adding my vote - reinstate all the previous web clipper functionality in Chrome ASAP. It becomes practically useless to me in its current state. 

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JMichaelTX

JMichaelTX 4,095

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Posted
On 4/5/2018 at 11:01 AM, gazumped said:

A recent update to Chrome seems to have broken Clipper completely.

 

On 4/7/2018 at 6:51 PM, gazumped said:

This,  as far as we know so far,  is a first-aid response to Chrome changing the rules of engagement for add-in apps

@gazumped, please quit spreading misinformation/rumors (some would call it "fake news"  LOL).  Especially those that grossly mislead us.  If you have actual facts, backed up by a link to a credible source, then feel free to share that.

The facts directly contradict your above statement that Chrome broke the EN Web clipper.  How do I know?  Right now I am running Google Chrome 65.0.3325.181 (3325.181) with Evernote Clipper 6.13.2  on macOS 10.12.6, and the EN Clipper and Chrome are working just fine -- no issues.

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stareatfrogs

stareatfrogs 8

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Posted

Yes, I'm getting this too (Chrome Version 65.0.3325.181, Windows 10 Home, version 1709). What is more problematic for me is that I'm not able to filter out the notebook I need anymore (since I'm using all 254 of them). Serious efficiency lag. I'll notify support as well

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switters

switters 9

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Posted
11 minutes ago, CalS said:

With Chrome Version 65.0.3325.181 and EN Clipper 6.13.2 I still have the Add remark field.

ScreenClip.png.2f7bc7ab4cdb943122b67d63ee874055.png

The latest version of the clipper is: 7.0.0.293. You're on 6.13.2 which is why you still have the remark field.

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EricBen

EricBen 29

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Argh! It's worse than that! I used to be able to type in a few letters of the notebook that I wish to clip info to. As of today, the notebook is a big green button (which looks good), but I can't type in the name of the notebook to find the one I want!  I use a lot of notebooks, and this really slows things down - I have to scroll through the full list to find the one that I want.  It makes Clipper almost unusable.  Am I missing a setting?

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DreamWeaver2500

DreamWeaver2500 16

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Once again, an "update to a newer version" that eliminated a useful feature - the Remarks section of Web Clipper. I use that to put the website address of the article I'm clipping in case I need to return to the article or share it elsewhere. How long do you think it will take to put this feature back, if it ever will be? Seems anything functional and useful these days can be counted on to be taken away. :angry: :angry: :angry:

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Robert M. Burns

Robert M. Burns 18

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I simply want to concur with other users here - Evernote, I hope you are listening - you're paid users are voicing their concern over this update - please bring back critical functionality that people use ASAP.  The "Remark" field I use many times a day - having to go over to clips in Evernote the app is a hassle.  I want to be able to do this while on the clip that I have just done.

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Karen Page

Karen Page 1

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I'm am so frustrated, I'm spitting and cursing. I have used Evernote and Web Clipper for *years*. I have over 8,600 notes... meticulously curated, each started with an image clipped from the web, and with personal notations added. I have loved that the clipper records a title, the source URL, as well as the image, so I can go back to the original image if needed, or provide others with the original source and credit. Half of my notes are images for a personal inventory of purchased supplies, with the URL of the place of purchase. For me to now have to copy and paste multiple fields is so aggravating, it is beyond words. I guess this is what happens when you come to rely on a product on a daily basis, and then they decide they know better than you do on how you use it. 

I'm using Evernote Premium on the PC application, version 6.10.3.6921, on WIndows 2007 and Chrome as my browser. After reading the above comments, I will be trying other browsers in an attempt to make this work again. As much as I don't like the other browsers, I either have to make Clipper work properly again or convert to another organization tool.  Just as stated in the opening post, I did not change any settings, nor did I recently update the application. I'd swear this was working properly a few days ago and without notice, it's just not.

Any other suggestions for reverting to the prior function would be greatly appreciated.

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Stepinsky

Stepinsky 6

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11 hours ago, NDimmick said:

I would like the ability to select a notebook by typing the first few letters.  This was very helpful in previous versions of the webclipper.  I'm getting really tired of Evernote taking away functionality.  I get that they want to do fun new things like group collaboration, but stop busting the basic functionality we've come to rely on and pay for!

+++

I also miss the "leave out tags from suggestions when already selected" function.

Web clipper is the most important tool for my everyday research. So I really need a quick way to categorize my notes and to select the appropriate notebook. The new version is very slow because we have to scroll down through all the notebooks.

 

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gazumped

gazumped 9,046

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15 minutes ago, twf said:

Suddenly I cannot use the search function for a notebook within the Chrome web clipper.  Please bring it back!!!  It was such a time saver to type in a keyword to find just the right notebook or multiple notebooks for a clip.  The way you have changed it now, it is several steps back in productivity.  So disappointed.

And NO REMARKS????!!!!  Wow.  Please bring this back.  It was such a great feature!!!  Double disappointed.

Please read the original post - this seems to have been a ground-up rewrite at short notice because of underlying Chrome changes. The basics were retained,  but extra features should be in the pipeline.  What we're trying to achieve here is maximum urgency on the fixes!

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mastahype

mastahype 6

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11 minutes ago, gazumped said:

Please read the original post - this seems to have been a ground-up rewrite at short notice because of underlying Chrome changes. The basics were retained,  but extra features should be in the pipeline.  What we're trying to achieve here is maximum urgency on the fixes!

Where's that info coming from and which Chrome channel, Canary, Beta? Beta seems to still work just fine with the 6.13.2 release. Why hasn't Chrome broken every other extension or required full re-writes if this is the case? 

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gazumped

gazumped 9,046

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46 minutes ago, Etonreve said:

I find your solicitude baffling. This is a not-inexpensive app by an established company that has been made demonstrably less useful.

It seemed fairly reasonable to me (everyone now says: "well of course it would...") - Evernote is suffering from its own popularity in that a huge number of people use the app daily.  Any hiccups in operations are like having ALL the trains go out in a small country.  In this case and I should stress it's my guess that this is the situation,  something required them to fix Clipper at short notice.  They did the best they can in the time available,  and - apparently wrongly - thought that having gotten basic clipping and tagging to work,  they could do a slower tidy-up job to bring back missing elements.  The commuters in this case aren't happy with having just the trains running again though,  they want comfortable seats and a drinks service.

I don't think many people have said 'good catch' Evernote - but imagine (if I'm right) how much scrabbling went on behind the scenes if they found out that a hugely popular browsing app was about to break their add-in and they had to rewrite it unexpectedly.  I imagine Chrome issued a notice to interested parties saying "we're about to change the rules".  Most browsers seem to be upgrading app security in the light of recent security scandals.  Maybe Chrome no longer allows enough app flexibility to easily scan for notebooks or add notes to copied sections.  We don't know what problems Evernote overcame and how much work (or research) they may still have to complete.  I'm certainly grateful they managed to keep things largely on track.

Again I stress,  Evernote hasn't said they intended to take away any functionality,  nor did they (I don't think) make any changes of their own accord.  This is not a part of some long-term conspiracy to downgrade services.

The only way I'd fault the company in a major way is that they haven't (yet) issued a formal announcement or red-flagged the forums so that anyone visiting here could know the position instead of relying on my interpretations.  This post got 35 votes in as many hours,  which I think is a record even for this forum;  so the company should be aware that customers - including (mainly? all?) paying ones - are quite upset about the problem.

If Evernote do issue a statement though I'll guarantee you that 1) they will say something general like "we're looking into this" without offering a fix date - and 2) at least half of the interested parties will then harangue them for 2a) not fixing it already and 2b) not giving a release date - and then remind them every couple of days that this is still borked. 

So I can see why just keeping quiet is probably still an attractive option...   ;)

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juliacraighill

juliacraighill 5

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To add to a previous note I did. The Save button should be at the bottom, not top of the pop-up window so it's at the end of you - hopefully one day - easily choosing the notebook and adding a remark.

Inexplicably, the lack of notice was not just for customers but for their own Help Desk! Truly remarkable.

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Etonreve

Etonreve 187

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2 hours ago, crucialmusic said:

Have EVERNOTE answered this problem anywhere?  I am a long-term supporter and paid member and have been frustrated all week thinking it was a Chrome/Apple Mac problem.  They need to restore previous capabilities of the clipper which most people here seem to want. Above all they should make a public statement.  Much as I love evernoe they have never been good at responding to problems as far as I recall

On Twitter, the explanation given has been a rebuild. That's all that's been said, other than that Evernote is working on it. An executive, maybe the CEO, said Evernote was "listening." Have you seen a response here?

 

 

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Etonreve

Etonreve 187

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1 hour ago, chronistin said:

In addition to the previous comments, the ability to create a new notebook from the clipper was also removed. Not needed that often, but very convenient when it is!

I forgot about that. I asked for that feature for years and when they finally created it, used it quite a bit. Then I reached my notebook maximum. :( 

An Evernote customer on Twitter said he had thought he finally could relax about EN working without drama.

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Sunsnake

Sunsnake 0

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Hi, just to pitch in my vote as well for the urgency of repairing the Clipper's note/comment field and the ability to select notebooks and tags by type-to-scroll.  Many of the features others have mentioned are excellent and important - but what I most find slowing me down is the inability to add a quick comment while clipping.  

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jerryplatz

jerryplatz 0

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Strongly agree - I have used clipper in Chrome on Mac for years, and this update has been VERY disappointing in loss of functionality.  I can't type to select notebooks, Remarks have disappeared... and all the other problems others have listed above.  PLEASE FIX SOON!!!!!!!

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gazumped

gazumped 9,046

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3 hours ago, AndreasM said:

I don't care what policy Evernote has, commenting, not commenting, laughing at customers' problems, not laughing or what ever. I'm paying for the service and demand that it works, not being broken but stupid, untested upgrades, nobody wants. They are coming huge with Spaces nobody asked for, nobody wants.

I don't understand people here in the forum defending a company, which is breaking everything what has been working before Web Clipper, Android Clipper and so on. Are you getting paid by Evernote?

Evernote has not commented so far.  They're not laughing,  not ignoring,  and most definitely not upgrading.  This,  as far as we know so far,  is a first-aid response to Chrome changing the rules of engagement for add-in apps.  It's irrelevant that Evernote is going forward with their own developments - separate issue,  not related.

And Evernote is not 'breaking' anything.  They're trying to ensure that you still have access to the service you want.  And getting precious little credit or thanks for it.

And no.  I don't get paid by Evernote.

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najwalaylah

najwalaylah 1

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Search Folders is more than a convenience. It's a must if, as sometimes happens for me, your list of Notebooks won't scroll. I end up clipping to default folder, then moving the note inside the client.

Remarks were *remarkably* useful, and I miss them.

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jbenson2

jbenson2 2,133

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On 4/5/2018 at 12:01 PM, gazumped said:

A recent update to Chrome seems to have broken Clipper completely.  Evernote responded by diving in and fixing it with an emergency bypass,  but the 'new' clipper lacks notebook selection and comments amongst other things. 

Evernote say they'll bring back missing features when they can (my wording - they may have been more definite and more urgent than that). 

1

Can you share the URL for this statement from Evernote?

I have not seen any formal explanation on this issue from Evernote.

In the past, Evernote employees like Dave Engberg (CTO) would update us almost immediately and coming back with updates. 

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Chris Billows

Chris Billows 1

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 Evernote's focus is all wrong.  Adding feature after feature I will never, ever use and undermining the perfect feature set that brought me to Evernote 5 years ago. Chasing growth and new users is all very well... but bloat bloat bloat will drive away the users that were loyal (and reliable income streams).  

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Etonreve

Etonreve 187

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21 hours ago, DTLow said:

Goodbye, Good Luck.  Please let us know which alternate service you decide on.

                                How can we miss you if you won't go

I don't know why you would knock an unhappy customer. S/he probably doesn't want to leave, but is frustrated. And it's "alternative," not "alternate." 

[UPDATE:  Thanks for correcting "alternate." Now let's all depart for an alternate reality in which the Chrome web clipper works perfectly.]

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Etonreve

Etonreve 187

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1 hour ago, Chris Billows said:

 Evernote's focus is all wrong.  Adding feature after feature I will never, ever use and undermining the perfect feature set that brought me to Evernote 5 years ago. Chasing growth and new users is all very well... but bloat bloat bloat will drive away the users that were loyal (and reliable income streams).  

A major justification of the price increase last year was so there would be funds to concentrate on the core product. Why doesn't Evernote survey its customers about the features they actually use and want before making changes? 

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DTLow

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5 hours ago, Etonreve said:

I don't know why you would knock an unhappy customer. He probably doesn't want to leave, but is frustrated.

The point is, they are leaving, as posted over and over and over and over ...

>>And it's "alternative," not "alternate." 

Thankyou for the English lesson.  I edited my post.

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Etonreve

Etonreve 187

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55 minutes ago, gazumped said:

 1.

the traffic about this one issue is taking more time than a dozen new posts from other users getting to grips with Evernote's processes. 

2.

It's still not a democracy though - they could just ignore us all.... and lose however many of the 40-odd clickers so far are subscribers.

1

1.

Hmm, I wonder why this issue is consuming so much time. Could it be that it is something that people care about?

2.

Of course, it's not a democracy, but most companies care about their reputation for customer service. Most want to be considered responsive to customer concerns. They don't want to be described negatively by customers, the press, and analysts who study the company. (The way Evernote mishandled the price increase last year was written about.)  Evernote's failure to communicate does not speak well for it. Even if I had a need for Evernote Business, why would I want to pay more and involve others with a company that acts like this? (Unless Evernote is favoring business customers and treating its regular customers like second-class citizens.)

 

The main reason I've returned here is disbelief that people are suggesting that wholly reasonable customer complaints are not reasonable and to be expected. 

 

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MJM0123

MJM0123 3

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If this isn't brought back as soon as possible, I'm moving on.  I have thousands of pages in my Evernote notebook, and the web clipper is completely useless. This should be priority number one.  And while you're at it, PLEASE ALLOW HORIZONTAL RESIZING of the web clipper. Jesus, stop making ***** to fit on 800x600 monitors, it's 2018

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Rumrooster

Rumrooster 0

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Please bring back web clipper functionality especially the horizontal resizing.  I am dead in the water with Evernote until this is fixed, as I will not create notes that i will have to spend a bunch of time editing out banners and such that I should be able to resize out.   

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JSK

JSK 8

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23 minutes ago, ian_marson said:

I put in a support ticket about this and was told the following:

"Thanks for reaching out to us at Evernote Support. I understand that after the latest update to Web Clipper, the options to search for a specific notebook to send clipped content as well as the keyboard shortcut to select a notebook in Clipper are not appearing. I wanted to let you know that the latest version of Clipper is running on a brand new engine and was completely rewritten to optimize its performance on this engine. This is the reason these options were removed. I want to be sure to tell you that I have documented this email as a feature request with our development team, which is aware of the need for the return of these features and working to have them come back. I don't have a timeline for when this will happen,."

So no, not a first-aid response, just an idea by someone to do a rebuild and break everything in the process, thus upsetting a lot of users. 

I have gone back to version 6.13.2 and that is working fine just as before with all the features that the Chrome Clipper had before and I'll stick with it.

How did you go back to 6.13.2?

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Etonreve

Etonreve 187

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13 hours ago, gazumped said:

Hi.  It wasn't a post as such:  the general comment is here -

It wasn't a "change".  Check the post at the top of this reply or read the Twitter feed.

According to someone who has been in touch with Evernote Support more recently, it was indeed a change, not an emergency response to a change by Chrome. 

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DreamWeaver2500

DreamWeaver2500 16

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By mastahype above, how to go back to an earlier version:

https://crx.dam.io/ext/pioclpoplcdbaefihamjohnefbikjilc.html

Download the version you want and load as unpacked extension in Chrome. I can't ensure the validity of this side nor that extensions haven't been modified. However, 6.13.2 still works in Chrome Version 66.0.3359.66 (Official Build) beta (64-bit), so the message I see posted about Chrome breaking the clipper is sketchy. I suspect they wanted to have incremental releases of the new ground-up rebuild. The rebuild actually looks and functions like a very old version of the clipper from my recollection. It seems like a poor decision and totally screwed many paying and non-paying customers. This feels like a bonehead move, but mostly because there was no real notice (there is a post in the forum from 2017 saying they were stopping announcements of new releases).

On a Chromebook however there would be no way to revert to an earlier version of Evernote.

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JMichaelTX

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On 4/5/2018 at 11:01 AM, gazumped said:

If you want want Evernote to put fixing the Chrome clipper and bringing back all the original features to the top of the list and treat it as Priority 1,  please vote here!

I'm with you on this one, Gaz.  I just voted 3 times, so I hope that helps.  ?

Seriously though, this has totally broken my many-times-a-day workflow.  Web clipping is the single most-used feature of Evernote for me.

You'd think now that Evernote has a serious Google connection now, stuff like this wouldn't happen.

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JMichaelTX

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3 hours ago, DreamWeaver2500 said:

Download the version you want and load as unpacked extension in Chrome

Thanks for sharing this.  For the less informed of us, like me, could you please share instructions or link on how to do this?

A quick google showed only old instructions.

Thanks.

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JMichaelTX

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On 4/7/2018 at 6:58 PM, gazumped said:

Expressing displeasure may make customers feel better,  but it doesn't act as an incentive,  nor does it apply any pressure.

How would you know this?  Do you work for Evernote?  Are you close friends with Evernote executives?  Do you have inside knowledge?

Quite to the contrary, I have observed many companies making changes, sometimes big changes, where there is a large public outcry.

So, there's nothing wrong with complaining, and it may yield desired results.  I strongly encourage everyone to complain about this as loudly and often as they can.  All of you Twitter and Facebook (can I still say that word?) users, please make your complains there as well.

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TomassoCarpintero

TomassoCarpintero 0

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I have used the clip image for years and also report it missing. For some time some of the clipped images would display in the preview pane (windows desktop application) vertically enlarged... but now it's every picture clipped via selection.

I moved from zootool to evernote some years ago. Thousands of image-notes later I'm again with the same problem.

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ferrouswheel

ferrouswheel 11

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So - beyond removing a bunch of features that people rely on, the notes I clip with the new WebClipper show up as empty in my desktop client.

It shows a preview in the snippets list, but the note itself is just blank.

I'd really like to spend less time angsting about how ***** evernote is becoming and more time with tools that help me be productive.

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bill77

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On 4/8/2018 at 5:00 AM, Etonreve said:

A major justification of the price increase last year was so there would be funds to concentrate on the core product. Why doesn't Evernote survey its customers about the features they actually use and want before making changes? 

That's true. I got hopeful when I stopped seeing ads for 40 dollar socks and 70 dollar smart moleskins or whathave you. Luckily I'm not getting bit by the broken features since my clipper isn't working period (unless I switch to an outdated version of Firefox, which I've been resorting to).  Instead of bandaging a paralyzed update you'd think they'd roll it back. Luckily copy and paste has improved compared to how it used to be (I can paste this thread without too much butchering).

 

Thanks to Ian for posting the link to the past versions, by the way.  

  I used to be diligent on downloading my own copy of Firefox extensions for this reason back in the day, but Firefox Evernoted itself long ago and I only use a sandboxed old version if I need to look at something in my old Scrapbook archives. I hope no other stand-by software I support Evernotes itself, because 10 years in with my data is too deep to have much leverage. 

As usual, I can't even remember where my train of thought left off before diverting myself here. 

 

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Etonreve

Etonreve 187

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3 hours ago, bill77 said:

That's true. I got hopeful when I stopped seeing ads for 40 dollar socks and 70 dollar smart moleskins or whathave you.

 

 

I could be wrong, but I recall $75 striped socks. Acrylic. 

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DreamWeaver2500

DreamWeaver2500 16

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12 hours ago, JMichaelTX said:

Thanks for sharing this.  For the less informed of us, like me, could you please share instructions or link on how to do this?

A quick google showed only old instructions.

Thanks.

I was quoting mastahype from an earlier post on this thread ... wish I could answer your question and would like to know myself. I'm on a Chromebook and there's no way to revert to an earlier version of Evernote because there are no programs on a Chromebook; the icon is no more than a link that brings up the Evernote website in a separate window. For my desktop, I'm still running XP with Chrome browser but don't use the Web Clipper on that machine. Check mastahype's post above and see if he will be able to address your question.

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NDimmick

NDimmick 9

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I followed the instructions of an earlier post to download and install the 6.13.2 version.  No matter what browser or OS I use, I can't get the file to download as a valid and expandable zip file.  If some has another source of a working file, I would really like to get it.   Perhaps you could share a valid file or folder via a public dropbox link?

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DTLow

DTLow 5,634

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On 2018-04-09 at 3:34 PM, JMichaelTX said:

If you have actual facts, backed up by a link to a credible source, then feel free to share that.

I've seen no official response from Evernote; just this post from an Evernote employee and a twitter response from Support

Edited: Now this

 

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