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xtoq

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  1. I just want to add I was also automatically informed of the upgrade this morning, I did NOT look for an upgrade manually. I, too, accepted the suggested upgrade because I didn't realize it was in fact a downgrade. So now I'm in the process of reinstalling.
  2. They've responded to another thread on this same topic that they are investigating:
  3. Also having the OP problem on any website. Disabling the clipper fixes the issue, as well as all the workaround posted above.
  4. Exactly! In my opinion and experience, this sentiment is a large part of the problem in freemium software: the idea that someone who uses the service but doesn't pay for it is somehow not "worthy" of the same user experience and customer care that "paying" customers are. Thank you for clarifying that you agree that's a silly position to have! Let's hope that we get some answers from Evernote soon. Then I can go back to doing research, not using 3 other tools to fill the gap left by the recent changes. (And hopefully I won't have to continue using those 3 tools...) Regardless of Evernote's communication schedule, I hope today is a good day for you again!
  5. The service isn't fully paid, so not every customer affected by this is a paying customer. Since freemium customers often turn into paying customers, I included them. We're all customers, so our feedback - of all types and phrasings - should be accepted. I too am a premium customer, but that shouldn't matter to Evernote - or this forum - because the changes affect every customer. I don't believe I am being solicitous, but of course that's entirely your opinion and you are entitled to it. I do know that for me, personally, yelling and threatening isn't very helpful to making me change my mind or having a meaningful discussion. I do find that level-headed discourse often allows those with differing opinions to come to some sort of understanding, so I try to come at all discussions with that mindset. I know, it's a terrible habit to have. =) You are welcome to provide your feedback in whatever way you find most comfortable or helpful to you, and I will provide mine in the way that is most comfortable to me. I hope that Evernote listens to us regardless of which voice they prefer. I hope your day is excellent Etonreve! May our Evernote web clippers be fixed by the next sundown! EDIT: I also agree with your earlier point about this is a terrible way to treat customers - paying or not - and should be addressed. Just because I agree differently doesn't mean I disagree. =)
  6. Being a developer, I understand how difficult it is to please all users all the time (spoilers: you can't). I also understand that when you have a freemium model, there is the potential to have more users with less resources (i.e. money), and that can lead to things not always being addressed in the most satisfactory manner for all involved (see previous spoiler). To alleviate this somewhat, I think that ensuring a changelog is published to the end user whenever functionality is changed drastically (all major versions, most minor versions, optional on patches) would help tremendously. Sure, a changelog isn't going to solve the problem of dissatisfaction (see previous spoilers) but it will allow your users to prepare for potential changes to their workflow and enable your CX reps and developers to prepare for questions and "bug" reports. Transparency in communication is never a bad thing for the customer or the employee experience, even if the changes are features (not bugs) and are not going to be reverted. Evernote already has a beta program with the desktop apps and the mobile apps, I propose there should be beta versions of all the tools in the suite. That way, when the Chrome web clipper is being rebuilt from the ground up you can reach out to your premium customers who wish to be part of the beta program (like me) to get their feedback on the changes. Are there limitations in the new features that were unforeseen in the planning stage? Hammer it out in the beta phase. Whoops, didn't realize that this version wouldn't play well with the RC version of the desktop app? Better for users and your employees to know that now instead of when it's critical. Evernote has become a ubiquitous part of many people's workflows, both professional and personal, paid and freemium users. Changes - even small ones - can have far-reaching impacts when those changes are unexpected and untested in a production environment with actual users. Evernote is a useful service, and issues such as this are relatively easy to intercept in the user testing process. Doing so will enable your customers to focus on their workflows, not the tools that build them. Thank you for your product, your development time, your CX time, your marketing time, and most importantly your eyeball time in reading this. Have a great day!
  7. I still can't get the Meister Clipper to work properly. I'm just asked to re-authorize (since it's already authorized for a year) and then it takes me to the presentation, which leads me to a dead link and doesn't authorize the clipper. I too would like to give some feedback, but unclear where I should at this point, so I'm just hopping on this bandwagon.
  8. I also receive this message, nor can I log into the prototype after everything.
  9. Aw thanks! If they asked for feedback on the quality of customer service, I'd definitely tell them that. If you don't express what was good or bad, they can't improve. Glad your issue was fixed!
  10. Code block is available now in the Evernote 6.2 prerelease for Windows. Yay!
  11. Looks like some HTML is getting copied as well. Select the text with the scrollbar, right click and choose either "Simplify formatting" or "Remove formatting." When you're pasting in stuff in the future, use the ctrl+shift+V shortcut (or right click the empty note and choose "Paste and match style..." from the context menu) to paste the original text without original formatting.
  12. It sounds like an image was inadvertently copied, or perhaps a screenshot was taken instead of copying text. The blue icons you see are the Annotate and View features, that are only available on images. If you right click, you should also have image-specific options such as "Annotate this image." I'd go back to the original source and copy/paste again. If it still won't copy correctly (maybe an invisible canvas image is on the page), copy the text again and use the ctrl+shift+V keyboard shortcut to paste the text without formatting. You can also right click the empty note and choose "Paste and match style..." from the top section in the context menu. If it's a website, I'd highly recommend the web clipper, which will allow you to clip selections directly to Evernote with ease. I hope this helps.
  13. You can ctrl+click (cmd+click in Mac) a hyperlink in the desktop client to open it, similar to Office applications. Not as simple as clicking, but not as bad as it being removed entirely.
  14. I too am having the issue of the markup window opening when I clip from Evernote. Interested in a solution. I'm wondering if opening a ticket would be prudent?
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