To all disappointed premium users: let's cancel our subscriptions

[Alxa 400]

To all disappointed premium users: For the last 1,5 years we paid their bills, hoping that the announcements of the new CEO would finally come to a good ending.

What we got: dropping of all native clients. Using full functionality you are now a forgotten grey coloured "legacy" user! Releasing a beta (V10), no excuses, no roadmap, no plans... but CEO dreaming big fantasies of a great future ("delivering more in 12 months than in 5 years") in several interviews...but they do not even get the new android version to life (support from 2020-11-17: they have no release date)... Evernote Beta (V10) has been out for weeks and they even did not resolve basic problems as the spell checking disaster. The speed of development is much too Small... my guess: there will be no feature and speed parity with legacy within a year. Want to open a betting thread?

Interrupting working productivity concepts rolling out immature beta software is a no go. Customers went completely out of focus!!! I am not willing to go on paying for a service that obviously stopped appreciating its customers. I hope many premium users will cancel their subscriptions to give their feedback through the bill. I did.

[DTLow 5,697]

On 11/18/2020 at 11:39 AM, Alxa said:

To all disappointed premium users

I'm still happily using the Legacy product - no disappointments; just renewed my subscription  
I won"t look at the Version 10 product until the work is completed

edit: I'm still using public link sharing

[Alxa 400]

9 minutes ago, DTLow said:

I'm still happily using the Legacy product - no disappointments; just renewed my subscription  
I'll won"t look at the Version 10 product until the work is completed

Public link sharing activated on notes in EN web oder EN android is not visible in EN legacy on windows and the other way round. So EN actively changed the mechanism public link sharing is handled... So EN legacy does not just go on working happily as it was. If you want to use basic features as this publik link sharing you are forced to EN 10 or web instead. Workflow killed.

[WilliamL 368]

I’m absolutely not cancelling my subscription! Cancel to use what? There’s none that come near Evernote in practice. I’ll wait things out, personally I think Ian Small and the team are on the right track, have mistakes been made - absolutely, but it is what it is. 

[MrIllustrator 157]

21 minutes ago, wbutchart said:

I’m absolutely not cancelling my subscription! Cancel to use what? There’s none that come near Evernote in practice. I’ll wait things out, personally I think Ian Small and the team are on the right track, have mistakes been made - absolutely, but it is what it is. 

What on earth does “it is what it is” mean? It is a load of rubbish, a badly written unusable bit of software, not a pale shadow of its former self it it. 

[danio72 105]

43 minutes ago, wbutchart said:

I’m absolutely not cancelling my subscription! Cancel to use what? There’s none that come near Evernote in practice. I’ll wait things out, personally I think Ian Small and the team are on the right track, have mistakes been made - absolutely, but it is what it is. 

Completely agree.  It is what it is, the starting point of a new framework they can iterate upon and deliver; if you believe what they say.

I prefer to believe as having tried the alternatives for my use case quite frankly if they never did anything else to V10 it's still way better than anything else and better than the legacy clients, for my use case.

An interesting 12-months ahead I imagine

 

[Metrodon 2,175]

God these yawnfest drama chasing threads are becoming increasingly dull.

 

[WilliamL 368]

57 minutes ago, MrIllustrator said:

What on earth does “it is what it is” mean? It is a load of rubbish, a badly written unusable bit of software, not a pale shadow of its former self it it. 

It is what it is - means exactly that. Frankly this is the situation, I’m gonna wait it out.  

[WilliamL 368]

2 minutes ago, Metrodon said:

these yawnfest drama chasing threads are becoming increasingly dull.

 

Yup, gotta admit I’m getting a bit frustrated with em now. 

[WilliamL 368]

36 minutes ago, danio72 said:

Completely agree.  It is what it is, the starting point of a new framework they can iterate upon and deliver; if you believe what they say.

I prefer to believe as having tried the alternatives for my use case quite frankly if they never did anything else to V10 it's still way better than anything else and better than the legacy clients, for my use case.

An interesting 12-months ahead I imagine

 

Yeah, I have experienced my fair share of bugs and frustrations with E10, but, having tried out the alternatives there is still nothing that actually gets near even what 10 does - for me. So I’ll wait out the glitches and hope they get resolved (which they sure seem to be). Personally I think dealing with the inherent issues and creating a shared platform is absolutely sensible, though they may have been a bit too quick in releasing the new clients to the mass market. 

[gazumped 9,806]

4 hours ago, Alxa said:

I hope many premium users will cancel their subscriptions to give their feedback through the bill.

Good suggestion - let's get them into real trouble so they can't ever fix the issues.  I still haven't found something better than Evernote - maybe a little patience until they get their act properly together?  I'd hate to have to use some of the alternatives...

[toao 145]

well, tactically cancelling our premium subscriptions is the only message they cannot ignore. and complete neglect of the premium customers highlighting broken workflows is very much what I see here. did anybody notice how many premium folks on here are posting in the forums for the very 1st time with a single message of frustration on the stripped down V10? and, no, just because fully featured "legacy" can still be downloaded and used this is not a solution, it is an unsupported stopgap we can at best use at our own risk for an unspecified time.

this is precisely why I have cancelled my subscription despite still having four months to go before the end of my term. should a miracle occur and EN even remotely comes back to feature parity with the fully featured "legacy" apps, I can still renew (which is very unlikely by now in my case with devonthink being a formidable EN replacement for me).

as there is no interaction with the premium base on their / our very legitimate concerns I agree with @Alxa, cancelling for now is the only way to make ourselves heard. if EN indeed does get it right, we can still revoke our cancellation / subscribe again...

[Poonnakarn 20]

Evernote is now worst than ever. Back in 2016, I was very happy to use Evernote. Now it is ***** show. I'm finding alternative one and gonna cancel my 5 years premium subscription soon.

[gazumped 9,806]

If you need to/ decide to move away from Evernote,  then obviously you should end your subscription.  If you intend to go on using it,  then it would seem monumentally silly to expect the company to mend its ways because you reduce its income.  They'll lose staff,  update slower,  and complaints will get more and more strident until there's no point in continuing.  Congratulations,  the golden goose is dead.

As to 'lack of interaction' - there's no history in this forum of Evernote ever having a discussion with users about where they should go next.  You're welcome to submit suggestions,  but this ain't a democracy;  Evernote take their own decisions based on feedback and corporate economics.  If that suits you,  stay;  if not - bye.

[toao 145]

1 hour ago, gazumped said:

As to 'lack of interaction' - there's no history in this forum of Evernote ever having a discussion with users about where they should go next.  You're welcome to submit suggestions,  but this ain't a democracy;  Evernote take their own decisions based on feedback and corporate economics.  If that suits you,  stay;  if not - bye.

interaction does not need to take place in the forums. it could just as well be in an interview, a blog entry or otherwise. and I don't mean infamous interviews claiming only 2% use tags..;-). wouldn't you appreciate a little more clarity on what to expect, too?

and you are of course right, this is not a democracy, it's a commercial enterprise - that's precisely why the only way to influence the course of action is (potentially temporary) cancellation. but anybody to decide on their own of course...

[gazumped 9,806]

Hmmn.  Everyone is entitled to their own reaction - mine is:  https://en.wikipedia.org/wiki/Cutting_off_the_nose_to_spite_the_face

 

[Alxa 400]

57 minutes ago, toao said:

interaction does not need to take place in the forums. it could just as well be in an interview, a blog entry or otherwise. and I don't mean infamous interviews claiming only 2% use tags..;-). wouldn't you appreciate a little more clarity on what to expect, too?

and you are of course right, this is not a democracy, it's a commercial enterprise - that's precisely why the only way to influence the course of action is (potentially temporary) cancellation. but anybody to decide on their own of course...

That is the market mechanism I meant. The obviously only way to signal our disapproval is through the (potential) decrease of income. I believe all the anger would be much less, if Evernote would actively support and maintain their native apps within the ecosystem until they have a new client with feature and performance parity. I cannot approve being put to the sidetrack left with an unsupported and meanwhile buggy legacy client. This mistake of degrading and declaring the functional clients to unsupported "legacy" was a step, Evernote could easily undo AND still go ahead on their route to build new apps.

It would show much appreciation for their customers, something that is missing for a while. Mistakes may happen, when you learn from it. 

[Jeremy England 141]

I don't get what you're trying to do here. Who cares if you're leaving? This isn't an airport, you don't need to announce your departures. You don't think people have already decided to leave if they're unhappy? Are you staging a coup? 

Despite others being upset, I am extremely excited about these updates. Just move on and stop filling the forums with your negative attitude. 

[MrIllustrator 157]

1 hour ago, Jeremye said:

I am extremely excited about these updates.

I simply cannot understand your statement, what on earth is there to be excited about? Please explain how a truly awful “upgrade” to a formally brilliant app is exciting, how utterly destroying perfectly good workflows and complete disregard for existing users is a good thing and exciting?

[Alvin C 121]

Even on Twitter you can see many people who switch to alternatives. If more people especially Premium users decide to leave, and basic free users find it not satisfied when Evernote announced two-device-only policy, the revenue of the company will fall. Evernote will have to choose between shutting down the company, or have to change to accommodate users' needs better.

I see the trend of falling because Evernote has kept silent all the times after introducing their new iOS version. Nothing improves except slow bug fixing updates. Their attitude has prepared for their worsening future.

For users who subscribes through Apple's App Store, already finds alternatives and has just renewed for no more than 3 months, I urge you to consider requesting for refund even Evernote itself does not have refund policy.

[gazumped 9,806]

6 hours ago, Alvin C said:

I urge you to consider requesting for refund even Evernote itself does not have refund policy.

So tying up even more resources at Evernote so there are fewer staff to deal with technical queries,  or to work on fixing them... and denying income so they can't afford to keep on employing coders...

Good plan,  providing you're definitely leaving,  or if you work for a competitor...

[Poonnakarn 20]

48 minutes ago, gazumped said:

So tying up even more resources at Evernote so there are fewer staff to deal with technical queries,  or to work on fixing them... and denying income so they can't afford to keep on employing coders...

Good plan,  providing you're definitely leaving,  or if you work for a competitor...

Evernote won't care for us anyway. Some of the features have been requested for like more than 5 years without any response. Even the sh*t show and this "Newly Updated Version 10 on Mac and iOS" app is close to unusable and they don't even admit it. Sigh, I'm moving out.

[Jeremy England 141]

8 hours ago, MrIllustrator said:

I simply cannot understand your statement, what on earth is there to be excited about? Please explain how a truly awful “upgrade” to a formally brilliant app is exciting, how utterly destroying perfectly good workflows and complete disregard for existing users is a good thing and exciting?

I don't think it's a truly awful upgrade. I enjoy the cross platform unifying in look. I enjoy the ability to drag and drop bullet points, I enjoy the ability to input headers with a '#', I enjoy the simplification of fonts, and I even enjoy the tags on the bottom. I enjoy the new "New Note" button and the ability to add a template right off the bat. I enjoy that the service Filterize still works. Reminders picker is better and the ability to view my tag hierarchy on my iPhone is long overdue and appreciated.

So if I'm being selfish, as most of you are, my workflow was not interrupted. It was enhanced. 

I trust the direction Evernote is headed at this point. I think Ian has done a good job of expressing the vision, and holding to that. I am confident that they have enough data to understand what their users do and do not use. I was about to leave Evernote right before the first "behind the scene" video came out. It was enough to keep me around because I saw a company with a committed leader. 

At this point in my life, I'm ok with where I'm at with Evernote. I get it that you're not, and maybe one day I wont' be, but until then, I'm excited. 

[danio72 105]

5 minutes ago, Jeremye said:

I don't think it's a truly awful upgrade. I enjoy the cross platform unifying in look. I enjoy the ability to drag and drop bullet points, I enjoy the ability to input headers with a '#', I enjoy the simplification of fonts, and I even enjoy the tags on the bottom. I enjoy the new "New Note" button and the ability to add a template right off the bat. I enjoy that the service Filterize still works. Reminders picker is better and the ability to view my tag hierarchy on my iPhone is long overdue and appreciated.

So if I'm being selfish, as most of you are, my workflow was not interrupted. It was enhanced. 

I trust the direction Evernote is headed at this point. I think Ian has done a good job of expressing the vision, and holding to that. I am confident that they have enough data to understand what their users do and do not use. I was about to leave Evernote right before the first "behind the scene" video came out. It was enough to keep me around because I saw a company with a committed leader. 

At this point in my life, I'm ok with where I'm at with Evernote. I get it that you're not, and maybe one day I wont' be, but until then, I'm excited. 

+1

I've only broadly gained from V10 for my workflow but differently to yourself I did leave Evernote last year... but I came back because frankly having picked the best of the rest [for my needs] it was *****!  DEVONthink.  Personal experience of course, but having once had to re-sync all my data to then be faced with it a second time - plus data loss.  I came back to Evernote 🥰

[ArjenC 123]

EV10 is not great at the moment, but even now I'm sticking with EV10. Premium user since 2015, tried several other product (free and paid) but EV is stil my personal favorite. It took some getting used to .... But I am convinced that Evernote 10 marks a new era. 

Shoutout to dev-team: still believe in your ability to make great product once again

[Rad_Boy 12]

I've never been a premium member - until now!

EN still works fine for me without any problems.

I don't want EN to go down the drain so I chose to support it.

 

Maybe you should too.

[eric99 625]

2 hours ago, Jeremye said:

I don't think it's a truly awful upgrade. I enjoy the cross platform unifying in look. I enjoy the ability to drag and drop bullet points, I enjoy the ability to input headers with a '#', I enjoy the simplification of fonts, and I even enjoy the tags on the bottom. I enjoy the new "New Note" button and the ability to add a template right off the bat. I enjoy that the service Filterize still works. Reminders picker is better and the ability to view my tag hierarchy on my iPhone is long overdue and appreciated.

and not to forget, I enjoy the dark theme, well done!

[stocky2605 386]

why should I cancel a subscription for a service I‘m happy to use?

yes, V10 has issues regarding features and speed, but a) legacy version for desktop systems are still available and b) I do like new look & feel of iOS versions (multitasking is possible now, search is very fast, editor is nice).

yes, your post was addressed to disappointed users - so, my answer is obsolete, not disappointed (anymore) here...

[Kolmir 162]

On 11/19/2020 at 4:37 PM, gazumped said:

Hmmn.  Everyone is entitled to their own reaction - mine is:  https://en.wikipedia.org/wiki/Cutting_off_the_nose_to_spite_the_face

 

Yep. Everybody is looking through own lenses.

Some of or us are more pessimistic, some realistic, and some (too) optimistic. It will be good to respect all perspectives.

There are also unconscious things like for example:

• https://en.wikipedia.org/wiki/Optimism_bias
• https://fs.blog/2016/08/commitment-consistency-bias/
• https://en.wikipedia.org/wiki/List_of_cognitive_biases

[PinkElephant 5,515]

Oh, sweet revenge. What has mankind not destroyed over the centuries to reach honor and justice. Or what was defined as such ...

IMHO a very stupid approach - not oriented in solving problems, but magnifying little egos, by making everything and everybody around them small. Who has ever watched the brilliant work of Charly Chaplin about „the dictator“ knows what to expect.

EN has made a first step to break up an often lamented period of stagnation, and yes, they made mistakes by doing so. But for me the new generation shows promise, and currently the legacy versions on Mac and PC make sure that my essential workflows continue to function.

For me EN continues to be my productivity tool of choice. If they deliver on what they promised, I don’t think I need to make a switch.

[toao 145]

interesting reactions here..."revenge", suggesting to leave, "cutting off ones nose to spute the face" (while directed at me as a non native speaker I still thought that was funny..:-D..)...the point (I guess @Alxa) but certainly myself was trying to make is actually fairly simple and still absolutely valid: the unrest about the many broken workflows and other legitimate concerns and complaints the V10 release has created is not being addressed by EN. not in interviews, not in blog posts, not here. I guess up to here we can all agree. so there are now at least three options:

1) one can simply leave EN behind.

2) one can try to sit things out in the hope the legacy versions will work long enough *and* V10 will at some point become usable for ones personal workflows.

3) one can try to influence the chain of events to make sure 2) actually happens. as EN is not communicating about the problems it has created the only way I can see to do that is cancellation (and if successful take back the cancellation) - it's a tactic, not a revenge or similar.

what's interesting is that 2) & 3) actually want the same thing, yet in this thread are increasingly frustrated going after each other, which I think is not necessary. the difference likely is in the level of trust one still has in EN after their recent actions. many of us have / had strong emotional bonds to this software and we share the goal of wanting it to do what it did and much more on top of it. let's not lose sight of that just because of disagreements on how to get there..;-)

[gazumped 9,806]

2 hours ago, toao said:

as EN is not communicating about the problems

I appreciate the frustrations,  but what exactly are you expecting them to communicate?  Evernote isn't a co-op or a democracy,  so they're not going to ask our permission to do things;  they're not going to promise to fix things they're probably still working on,  and they may not have taken some decisions in light of Global Pandemics, unpredictable user reactions and the probable system strains of running two generations of apps at the same time.  Oh - and no corporate is ever EVER going to say 1) we made a mistake or 2) we're sorry.  Their lawyers wouldn't let them.  Throw in commercial confidentiality,  a set of rapacious competitors revelling in the problems they're seeing at Evernote,  and customers surrounding the building with burning torches and pitchforks (I made that last one up - I hope!)...

The best and most productive thing they can do is to metaphorically roll up their collar and just get on with fixing things as fast as possible.  Which is actually what we want them to do anyway!

[tony10000 125]

I was on a monthly subscription.  I canceled it and moved to Notion.  Works for me.  YMMV.

[ArjenC 123]

5 minutes ago, tony10000 said:

I was on a monthly subscription.  I canceled it and moved to Notion.  Works for me.  YMMV.

I've tried Notion...a couple of weeks/months... but it is not made for productivity. Way too many distractions and options to be productive.
It is a great tool, but Evernote is better (version 10 hopefully soon) for productivity and second brain.

[tony10000 125]

1 minute ago, ArjenC said:

I've tried Notion...a couple of weeks/months... but it is not made for productivity. Way too many distractions and options to be productive.
It is a great tool, but Evernote is better (version 10 hopefully soon) for productivity and second brain.

You don't have to make it complex and pretty like many users do.  

I just transferred my data from EN and navigate from the bar on the left. 

I created my favorites and am happy with the results.  

EN and Notion are more alike than different since they are both running on Electron.  

Notion has much better communication with its customers and I like their roadmap.

As I said, YMMV

[toao 145]

2 hours ago, gazumped said:

I appreciate the frustrations,  but what exactly are you expecting them to communicate?  Evernote isn't a co-op or a democracy,  so they're not going to ask our permission to do things;  they're not going to promise to fix things they're probably still working on,  and they may not have taken some decisions in light of Global Pandemics, unpredictable user reactions and the probable system strains of running two generations of apps at the same time.  Oh - and no corporate is ever EVER going to say 1) we made a mistake or 2) we're sorry.  Their lawyers wouldn't let them.  Throw in commercial confidentiality,  a set of rapacious competitors revelling in the problems they're seeing at Evernote,  and customers surrounding the building with burning torches and pitchforks (I made that last one up - I hope!)...

The best and most productive thing they can do is to metaphorically roll up their collar and just get on with fixing things as fast as possible.  Which is actually what we want them to do anyway!

there would be plenty of ways to communicate or engage on this pro-actively as well as re-actively after the botched release of the software: surveys about the specific issues caused, acknowledgement of the pain caused, communicating which features are coming back eventually (creates no problem with the competition, as those features were there before), etc, etc. I am not a marketing specialist but enough of a generalist to know not communicating is the worst you can do in a situation like this.

key point to me (and this is likely where we will differ) and based on my experience (I have been running fairly big corporate orgs) the *only* way to influence an organization as inward looking as EN is commercial pressure. thus my suggestion. but like I said, everybody to their own liking.

bottom line however seems to be the level of trust we all individually have left with EN. for some it's broken, for some it is severely bruised and some still have enough trust to wait things out. I am in the middle category and my personal flavor is at least attempting to do/say something.

[ArjenC 123]

3 minutes ago, tony10000 said:

You don't have to make it complex and pretty like many users do.  

I just transferred my data from EN and navigate from the bar on the left. 

I created my favorites and am happy with the results.  

EN and Notion are more alike than different since they are both running on Electron.  

Notion has much better communication with its customers and I like their roadmap.

As I said, YMMV

I fully understand you.
Made the same consideration months ago.
Tried to embrace Notion, but failed. Hope you will have a better experience at Notion.

[tony10000 125]

3 minutes ago, ArjenC said:

I fully understand you.
Made the same consideration months ago.
Tried to embrace Notion, but failed. Hope you will have a better experience at Notion.

So far, so good.  I was on a monthly plan, so easy enough to switch back.  I still have EN installed and will monitor their progress and direction.

[gazumped 9,806]

46 minutes ago, toao said:

my personal flavor is at least attempting to do/say something.

Again,  I understand the impulse and,  indeed I have done a few things behind the scenes to register my initial extreme disapproval... but continuing to heckle Evernote from the sidelines is like standing behind Tiger Woods on the golf course when he's teeing off and continually asking questions or making suggestions.  Or - my favourite - trying to tell Kimi Raikkonen how to drive his racing car,  as his engineer did once in Abu Dhabi.

Kimi's response: "Just leave me alone, I know what I am doing." - I imagine he was a little busy and knew that this was a public broadcast, otherwise he might have been more... expressive.  It was a pretty famous reaction...

- and I bet Evernote wish they were allowed to make similar comments to customers....    🤣

[toao 145]

1 minute ago, gazumped said:

Again,  I understand the impulse and,  indeed I have done a few things behind the scenes to register my initial extreme disapproval...

see, that's precisely the difference - there is some sort of communications channel open to/with you that is not open to the average premium user. that might also be part of the reason why you are more willing to be patient. in a way you seem to be proving my point on the necessity of communications.

the difference between the current situation with EN and your humorous comparisons is that we collectively are paying EN for a product / a service. and as opposed to Kimi's engineer I am not telling EN what to do, but mostly "this is not working for us - talk to us, we are paying your bills."

[tony10000 125]

Communication is essential.  I see a lot of discontentment and very little communication. People vote with their feet.

[eric99 625]

1 hour ago, tony10000 said:

So far, so good.  I was on a monthly plan, so easy enough to switch back.

Interesting, is there a way back from notion to EN? Does notion have .enex export?

[gazumped 9,806]

55 minutes ago, toao said:

see, that's precisely the difference - there is some sort of communications channel open to/with you that is not open to the average premium user. that might also be part of the reason why you are more willing to be patient. in a way you seem to be proving my point on the necessity of communications.

Completely incorrect.  I am a normal(ish) Premium user with exactly the same access as you.  I just don't share my messages or actions with the world on a regular basis.

56 minutes ago, toao said:

the difference between the current situation with EN and your humorous comparisons is that we collectively are paying EN for a product / a service. and as opposed to Kimi's engineer I am not telling EN what to do, but mostly "this is not working for us - talk to us, we are paying your bills."

You might (just about) have a point there - you bought your membership o0n the grounds of the features and performance of the previous public product.  If that is seriously downgraded in this new version,  you have a reason to ask for better service or -maybe- some subscription back.  But I'd bet that the terms and conditions that no-one reads when they subscribe contain something along the lines of 'best of our ability' and other clauses that will invalidate any refunds.  So your main choice is either to go or to stay.  And,  by the way,  "talking to you" was never part of the deal you're paying for!

[tony10000 125]

1 minute ago, eric99 said:

Interesting, is there a way back from notion to EN? Does notion have .enex export?

No exex export.  Options are PDF, Markdown+CSV, and HTML.  It would be easy to get any of those into EN.  

By comparison, the current EN only offers ENEX export.

[CalS 5,030]

Simple for me.  V10 BROKE my workflow both in feature and speed.  EN says they are going add function back.  So I stay on 6.25.1 until they add enough feature back or they don't.  Or 6.25.1 sunsets. 

If V10 doesn't get fixed I will have a tough call to make.  Nothing  else I have seen on the market today works as well as 6.25.1 for my use case.  No need to stick myself with a sharp object at this point.  Question will be how does the partially remedied V10 compare to the market at the point in time 6.25.1 goes away.  Control what I can control and all that.

[eric99 625]

28 minutes ago, tony10000 said:

No exex export.  Options are PDF, Markdown+CSV, and HTML.  It would be easy to get any of those into EN.  

By comparison, the current EN only offers ENEX export.

yeah, but the difference is that many note taking apps can import enex format, and if EN would fail, *every* note taking app will provide enex import. Therefore, EN is the safest place for my notes. I'm 100% confident that I can switch any time to any place. This can't be said for other "alternatives"...

As an example see also: Standalone utility to convert Evernote to PDF, HTML, TXT, RTF, EML, MSG, PST, XPS, MHT, EMF, EPUB, OXPS, JPG, GIF, BMP, PNG, TIFF, DOC and DOCX formats https://www.bitrecover.com/evernote/converter/

[Kolmir 162]

5 hours ago, gazumped said:

Oh - and no corporate is ever EVER going to say 1) we made a mistake or 2) we're sorry.

It's a false statement. About 8-6 year ago there was a problem with the integrity of EvN servers for about half a day. Then CEO officially apologized for issues and offered an extra year of premium subscription for free for all those affected. QED.

[gazumped 9,806]

1 hour ago, Kolmir said:

Then CEO

Then he wasn't. But while there may have been one or more exceptions,  I don't think that's going to happen again anytime soon...

[DTLow 5,697]

7 hours ago, toao said:

2) one can try to sit things out in the hope the legacy versions will work long enough *and* V10 will at some point become usable for ones personal workflows.

While the Legacy product continues to function, I'm content (Mac user)
and have no reason to join the increasingly despondent crowd

>>3) one can try to influence the chain of events

I'm do some and providing objective feedback   
I'm not into submitting Boohoo posts, and think they just clutter the forums and detract from the work

[tony10000 125]

2 minutes ago, DTLow said:

While the Legacy product continues to function, I'm content (Mac user)
and have no reason to join the increasingly despondent crowd

Different strokes for different folks...if you are content and it works for you, no need to change.

[aukirk 363]

I continue to be surprised that I appear to be one of the few Evernote “power users” who is much happier with v10. There are some issues (like inability to sort search results by reminder date) that drive me crazy, but sometimes you need to work around limitations and make the best of things. Evernote is still worlds better than other options from my testing/monitoring.... and galaxies better than my old physical filing cabinet. 
 

 

[CalS 5,030]

3 minutes ago, aukirk said:

I continue to be surprised that I appear to be one of the few Evernote “power users” who is much happier with v10. 

Probably just means you use a different set of features than others.  V10 is painful with a capital P for me.  Not useable at all.  For all the reasons others have posted.  Glad it is working for you.  

[aukirk 363]

1 hour ago, CalS said:

Probably just means you use a different set of features than others.  V10 is painful with a capital P for me.  Not useable at all.  For all the reasons others have posted.  Glad it is working for you.  

Most definitely... my workflow doesn't involve Apple Scripts... and minimal tagging.  I do use a lot of notebooks, and switching between notebooks is not as easy with v10... but for my use case v10 is a big improvement, especially around reminders and the note editor.

[Alvin C 121]

6 hours ago, Kolmir said:

It's a false statement. About 8-6 year ago there was a problem with the integrity of EvN servers for about half a day. Then CEO officially apologized for issues and offered an extra year of premium subscription for free for all those affected. QED.

Evernote is more than a product like a Moleskine notebook, which you don't have a relationship with them after buying except that you have to exchange a new one because of quality. Evernote is a cloud service with software as a means to deliver features every second 24/7. Maintenance of services is needed all the times, and even some issues cannot be avoided, they should be working hard to prevent these to minimum. This fact is where trust lies, and trust implies communication is necessary.

The relationship between users and developers/companies has been changing and developing over decades, from merely a product to a service, and even more than services. A service may become like a nation because they store (more and more of) our privacy on the server. Now they are still an enterprises but they are taking more roles as governments. No matter what happens in the future, everything is changing and I won't be surprised people one day will call for democracy in enterprises and companies will consider that. But until now people are concerning more and more and some companies like Google are releasing transparency reports every year as a communication means to reassure the public that their service is reliable and trustworthy.

I don't want to say too far, but at this moment I regard note-taking apps as a kind of services which trust is a must, and so communication. I store my data on THEIR server not only on my devices especially when they dump local notebooks. I choose to store THEIRS because I trust them and I find it reliable so I can access and make use of my data all the time. I choose not to because I don't trust them and wonder what they will do to harm me (like losing notes, notes no longer can be exported...).

[elizabeth_mckenzie 24]

Evernote is a product, not a religion.  I've been using it on Windows, Mac, Android, and iOS since 2013 because it did what I needed it to do and it was useful enough to justify the expense.  So far, all I've heard from Evernote is how the new, improved version will help them by causing them less work.  None of the few new features helps me in any way, and the loss of the old features means this product no longer does what I need it to do.  My renewal comes up in January.  Why would I spend money on a product I don't like?  I'm not canceling out of revenge.  I wish them well.  They simply are no longer selling a product I care to buy.

[DTLow 5,697]

20 minutes ago, elizabeth_mckenzie said:

the loss of the old features means this product no longer does what I need it to do.

What specific missing features do you "need it to do"   
For me, I need Applescript integration (Mac)   
Other than that, I'm willing to make workflow adjustments

The Version 10 product is still a work-in-progress.  I'll make a decision when the work is completed, or the Legacy product no longer functions

[elizabeth_mckenzie 24]

The loss of local notebooks makes it unusable for me because of confidentiality issues.  But also the limitation of fonts makes it unwieldy for use with other programs.  Copying, pasting, and reformatting isn't something I want to do all the time.  Removal of the Outlook Clipper and the inability to email into Evernote surprised me.  Maybe the thing that surprised me most was the removal of presentation mode.

[DTLow 5,697]

43 minutes ago, elizabeth_mckenzie said:

The loss of local notebooks makes it unusable for me because of confidentiality issues. 

For confidentiality, I can use encryption   
I can also move attachment files external to Evernote; replaced with a file link (currently a problem in v10)

>>the limitation of fonts makes it unwieldy for use with other programs

I don't understand the "for use with other programs"
I'm not much of a font user but fonts are preserved when I paste text into Evernote

[elizabeth_mckenzie 24]

Right now, with the legacy version, I can format my notes in whatever font I plan to use on the document I'm going to create from that note.  Fonts are limited to I think 5 in the new version and it hampers a lot of people, including coders.  It's one of the main reasons I've been a paying customer of Evernote.  If I'm copying something from a note I've made in the new version of Evernote, I would have to reformat it from their font in Word or LibreOffice or whatever.  I could do that.  I could encrypt my notes in Evernote.  But I can't see any reason to pay to use Evernote at all if I need workarounds.

[chronistin 182]

4 hours ago, elizabeth_mckenzie said:

Evernote is a product, not a religion. [...] I'm not canceling out of revenge.  I wish them well.  They simply are no longer selling a product I care to buy.

Well, I recently came across this video detailing the original vision of EN. I never saw it back in the day, but it sums up what EN felt like for me - and doesn't anymore. Today's Evernote? I do not wish them well, nor do I wish them evil. I wish they would revisit the visionary approach from back then instead of trying to become the zillionth collaborative project management tool. 

 

 

 

[elizabeth_mckenzie 24]

Eloquently spoken by both gentlemen.

[Metrodon 2,175]

15 hours ago, elizabeth_mckenzie said:

Evernote is a product, not a religion.  I've been using it on Windows, Mac, Android, and iOS since 2013 because it did what I needed it to do and it was useful enough to justify the expense.  So far, all I've heard from Evernote is how the new, improved version will help them by causing them less work.  None of the few new features helps me in any way, and the loss of the old features means this product no longer does what I need it to do.  My renewal comes up in January.  Why would I spend money on a product I don't like?  I'm not canceling out of revenge.  I wish them well.  They simply are no longer selling a product I care to buy.

Nice to have a grown up in the conversation.

[Pastor Wynn 94]

Well...I've waited and received no reply from EN about the reduction in essential functions.  So, I have e-mailed them a refund request for my Premium Subscription that renewed for the 10th time back in September.  

I understand they have a no refund policy.  However, I paid for a product that I have used for years.  They took that product away and handed a new release that is not as functional as the product I purchased.  The "Legacy" version is not as functional as the previous version was either.  It still has the look and feel, but some of the functionality is gone.  Also, they plainly state they will not be supporting the Legacy version.  Why should we pay for a non-supported product?

So, since they took the product I purchased away, they should willingly offer a refund.

IF they were to restore the full functionality of the old version into the new version, it may be worth staying with EN.  Two essential functions for my daily workflow are "Tabs" and "Preferences" settings.  The new version has no way to turn off the auto-list feature.  I do not use that feature in my work flow, because it does not fit me.

If they cannot restore the previous level of functionality, then another app may be necessary.

[hohoLEE 3]

On 11/19/2020 at 6:17 AM, wbutchart said:

I’m absolutely not cancelling my subscription! Cancel to use what? There’s none that come near Evernote in practice. I’ll wait things out, personally I think Ian Small and the team are on the right track, have mistakes been made - absolutely, but it is what it is. 

What a stupid response to stupid updates. You make the Evernote team lazy and lazier. Stop licking up their product even though they ruin every function. I even cannot log-in to the legacy old version neither. Happy to leaning on this app?

[Pastor Wynn 94]

On 11/18/2020 at 4:17 PM, wbutchart said:

I’m absolutely not cancelling my subscription! Cancel to use what? There’s none that come near Evernote in practice. I’ll wait things out, personally I think Ian Small and the team are on the right track, have mistakes been made - absolutely, but it is what it is. 

You may be correct as to other options.  However, I am looking at Notion for the possible future.  It flawlessly imports all EV notebooks, notes and tags.  It also offers a more customizable user interface.  Yet, there are some functions that Notion does not offer, like searching a PDF or Image for text.  It's web clipper is also not as full as EN.

So, if EN would simply address the issues, it may offer hope for longtime EN Premium users to stay.  However, at least for me, they appear to be silent.  I cannot get them to respond to e-mails or support tickets.  They need to openly address the time frame for restoring the various requested features.  Right now, we do not no when, or if ever, they will be restored.

Personally, I would rather stay with EN.  I have thousands of notes.  Yet, I must know that the full functionality will be restored.

 

[Alvin C 121]

4 minutes ago, Pastor Wynn said:

Well...I've waited and received no reply from EN about the reduction in essential functions.  So, I have e-mailed them a refund request for my Premium Subscription that renewed for the 10th time back in September.  

I understand they have a no refund policy.  However, I paid for a product that I have used for years.  They took that product away and handed a new release that is not as functional as the product I purchased.  The "Legacy" version is not as functional as the previous version was either.  It still has the look and feel, but some of the functionality is gone.  Also, they plainly state they will not be supporting the Legacy version.  Why should we pay for a non-supported product?

So, since they took the product I purchased away, they should willingly offer a refund.

IF they were to restore the full functionality of the old version into the new version, it may be worth staying with EN.  Two essential functions for my daily workflow are "Tabs" and "Preferences" settings.  The new version has no way to turn off the auto-list feature.  I do not use that feature in my work flow, because it does not fit me.

If they cannot restore the previous level of functionality, then another app may be necessary.

I have done it but because I renewed through Apple, so I requested through there and stated the product was not within my expectations, and Apple allowed me to get back the money.

I do strongly recommend others to get the refund, especially if you have renewed through Apple no more than three months you are eligible to do that. (I am not sure if Google Play and Windows Store can have this policy) I don't think I am taking revenge on the company, but users who don't think it has met their expectations can have a right to act. Especially after we have tried every means to communicate with the company. After we provided sincere suggestions. For years.

[WilliamL 368]

8 hours ago, Pastor Wynn said:

You may be correct as to other options.  However, I am looking at Notion for the possible future.  It flawlessly imports all EV notebooks, notes and tags.  It also offers a more customizable user interface.  Yet, there are some functions that Notion does not offer, like searching a PDF or Image for text.  It's web clipper is also not as full as EN.

So, if EN would simply address the issues, it may offer hope for longtime EN Premium users to stay.  However, at least for me, they appear to be silent.  I cannot get them to respond to e-mails or support tickets.  They need to openly address the time frame for restoring the various requested features.  Right now, we do not no when, or if ever, they will be restored.

Personally, I would rather stay with EN.  I have thousands of notes.  Yet, I must know that the full functionality will be restored.

 

HI there, I have tried notion, my issue with it is it is so very clunky, it seems to do so much that to do the basics is more complicated.  My biggest issues is notions, for me, unfathomable tagging system which isnt universal, i am yet to understand what it is or what its purpose is, which is part of my on going frustrations with it.  

Evernotes silence is frustrating but they are updating versions quickly and hopefully stablising things as they go.  Can i ask what it is about the new version that is causing you frustrations?

[gazumped 9,806]

10 hours ago, Alvin C said:

Especially after we have tried every means to communicate with the company. After we provided sincere suggestions. For years.

I've been doing that with Ford for ages,  but do we see a 6-wheel SUV?  Oh no.  Corporates can be so unreasonable...

1 hour ago, wbutchart said:

it seems to do so much that to do the basics is more complicated.

 Notion is great and can do so much;  but if you already have one job it's distracting to have to learn another speciality before you can get back to it.  Like a concert pianist looking for a new instrument and being given an axe and shown a tree...

[Pastor Wynn 94]

3 hours ago, wbutchart said:

Can i ask what it is about the new version that is causing you frustrations?

There are two "essentials" for my workflow, that the new EN no longer has.  (1)  Preferences Settings.  The new EN has been completely stripped of the preferences.  In the old version, I could turn off the "auto list" feature.  The new version does not have that option.  When I type a numeral, followed by a period, I do not want an auto indented list to begin.  This is a deal-breaker for me.   (2)  Tabs.  While this may not be a big deal for a lot of users, it is a function that is part of my daily workflow.  I use EN as my daily task list planner, and I always have a tab open with that note.  Yes, there is a work around, but we should not have to do a work around, since the function was once there.  If they bring back those two "essentials" for me, I would not be considering finding another platform.

Also, as with many app designers today, the newer version appears to an attempt to duplicate a mobile version.  I am aware that many users are totally mobile in their usage.  However, I believe there are still a great number of users that use either a laptop or desktop for their main business work.  Also, most mobile versions of apps are not as fully functional as a desktop app.  That is true of most developers.  I am not sure as to why the developers believe a mobile version should be less functional than a non-mobile version.

Thanks for the conversation.

[WilliamL 368]

1 minute ago, Pastor Wynn said:

There are two "essentials" for my workflow, that the new EN no longer has.  (1)  Preferences Settings.  The new EN has been completely stripped of the preferences.  In the old version, I could turn off the "auto list" feature.  The new version does not have that option.  When I type a numeral, followed by a period, I do not want an auto indented list to begin.  This is a deal-breaker for me.   (2)  Tabs.  While this may not be a big deal for a lot of users, it is a function that is part of my daily workflow.  I use EN as my daily task list planner, and I always have a tab open with that note.  Yes, there is a work around, but we should not have to do a work around, since the function was once there.  If they bring back those two "essentials" for me, I would not be considering finding another platform.

Also, as with many app designers today, the newer version appears to an attempt to duplicate a mobile version.  I am aware that many users are totally mobile in their usage.  However, I believe there are still a great number of users that use either a laptop or desktop for their main business work.  Also, most mobile versions of apps are not as fully functional as a desktop app.  That is true of most developers.  I am not sure as to why the developers believe a mobile version should be less functional than a non-mobile version.

Thanks for the conversation.

Sounds fair, I think preferences are a priority for return and hopefully the techies are reading what we are saying and taking notes. I’ve always been more focused around mobile and windows, I don’t even know if the windows version ever had tabs, I am perhaps a bit basic in my use, as long as tabs work and I can write from custom templates I am more than ok.
 

It’s worth noting that the same tech being used to write the new Evernote is the same platform that notion uses too, electron, so it seems more than powerful enough for our needs, we just need it to get there, quickly with minimal destruction. 

[chronistin 182]

12 hours ago, Pastor Wynn said:

You may be correct as to other options.  However, I am looking at Notion for the possible future.  It flawlessly imports all EV notebooks, notes and tags.  It also offers a more customizable user interface.  

 

As for importing notes, be careful. Notion does auto detect tables and takes them over to their own format - this butchers some notes like emails sent in html format and similar stuff. 

I really like notion, have been using it for some time now. But for my purposes, it is not an EN replacement. No way to store all data locally, no API (yet) and therefore no way to automate things, no indexing of document / image content. 

[Al Padilla 19]

I'll certainly look into it.  It's amazing to have a paid subscription (not a corporate one, since I'm a semi-retired academic) and no access to any EverNote tech support.  Their latest "update" trashed a number of features.  I have used it to store jpg files to incorporate into my lectures, but now there's no longer a cut & paste option.  The search function has also been trashed.  You can't search within a notebook (you're forced to search all notebooks) but even then, it won't  search, even the titles, never mind content.

Thanks Chronistin for the tip on Notes.  There are many, many options -- and I'll bet they even work!  I've been looking at OneNote.  I don't need a huge menu of functonality, just the ability to store, search, retrieve, while using maybe a dozen notebooks.

Anybody know how to cancel an account; I think I still have 6 or 8 months left on my subscription, and then I'm outta here.

Best wishes to all.  Looks like we all tried, but EverNote failed us.

[rgjacobsen 20]

I currently have nine (9) issues open with Evernote support re problems with Evernote 10.  Every single one of them results in greatly decreased productivity for me and my colleagues. So far I have not received a productive response to any of them; nothing beyond formulaic replies. The net effect is so bad that I've dropped back to Evernote 7.14 until they're resolved.  

But that's not a long-term solution:  Evernote 7.14 is already unavailable on some Big Sur installs, and that situation is only going to get worse.

So what are my alternatives?  What exactly am I supposed to do to motivate Evernote to resolve this?

It's a New Coke situation:  The company's new strategy is greatly disliked by a significant fraction of the user base.  If they persist, the costs will be large.  But they really believe in their strategy.  In the case of New Coke, only a quarter's work of bad financials finally got the message through and through brought back Coke Classic.  (It took years for New Coke to die, but die it did)

It would be fine with me if the company created New Evernote and Evernote Classic.  I'd be fine to pay a subscription designated to pay for support and development of Evernote Classic.  

But, unless the situation changes, I'm not going to pay for another year of New Evernote.

The question is whether to make that distinction clear to the company now, in this quarter, via their financials.  I'll give them another couple weeks to see what they say, but if there isn't really progress, I'm going to cancel my existing subscription and drop back to a lower level along with a certified letter to the company president.  Hopefully that'll convey a message.

[tony10000 125]

6 hours ago, chronistin said:

As for importing notes, be careful. Notion does auto detect tables and takes them over to their own format - this butchers some notes like emails sent in html format and similar stuff. 

I really like notion, have been using it for some time now. But for my purposes, it is not an EN replacement. No way to store all data locally, no API (yet) and therefore no way to automate things, no indexing of document / image content. 

My solution is to store all of the data I need offline in markdown format and access it with the Atom Editor.  Atom is also an Electron app...in fact Atom Shell became Electron.

I just export the folders I need from Notion, rename them, and set each one up as a project folder in Atom.

It reads the markdown files just fine and has a very good directory structure.  The search function is decent.  

You can also export as HTML and open in a browser.  It creates a directory page with all of the files and links to each individual page.  Very slick!

 

[Al Padilla 19]

On 11/24/2020 at 3:02 PM, rgjacobsen said:

I currently have nine (9) issues open with Evernote support re problems with Evernote 10.  Every single one of them results in greatly decreased productivity for me and my colleagues. So far I have not received a productive response to any of them; nothing beyond formulaic replies. The net effect is so bad that I've dropped back to Evernote 7.14 until they're resolved.  

But that's not a long-term solution:  Evernote 7.14 is already unavailable on some Big Sur installs, and that situation is only going to get worse.

So what are my alternatives?  What exactly am I supposed to do to motivate Evernote to resolve this?

It's a New Coke situation:  The company's new strategy is greatly disliked by a significant fraction of the user base.  If they persist, the costs will be large.  But they really believe in their strategy.  In the case of New Coke, only a quarter's work of bad financials finally got the message through and through brought back Coke Classic.  (It took years for New Coke to die, but die it did)

It would be fine with me if the company created New Evernote and Evernote Classic.  I'd be fine to pay a subscription designated to pay for support and development of Evernote Classic.  

But, unless the situation changes, I'm not going to pay for another year of New Evernote.

The question is whether to make that distinction clear to the company now, in this quarter, via their financials.  I'll give them another couple weeks to see what they say, but if there isn't really progress, I'm going to cancel my existing subscription and drop back to a lower level along with a certified letter to the company president.  Hopefully that'll convey a message.

If you google "Evernote Problems" it will be quite apparent that this company is not long for this world.  They've essentially dropped any efforts for customer support, and I suspect they may have let go the people who might have been motivated and skilled enough to undo the complete mess they've made of their latest update.  Just so you know, (at least until EverNote inactivates export to hold us hostage) you can quite painlessly export all your folders to your hard drive, and then import them to other programs.  I chose to use the (completely free!) OneNote, from much-derided Micro$oft.  Just be sure you have a OneDrive account (which is where your imported files will live) linked to your current microsoft account.  I had some initial trouble, but then MS support (there are actually human beings who work at Microsoft who help people) was able to identify the problem, fix it, and now I've transferred all my folders there.  The platform is a little different, but with a minimal learning curve, works better than the latest (maybe last?) iteration of EverNote.  I've subscribed for a decade, and am a bit nostalgic, but the current problem, with people kvetching on the forum, but with no power to fix things, is the antidote.  I would ask current forum participants: What would/will you do if EverNote suddenly disappears and your files are gone forever?  BTW, to import into OneNote, there's a free app called "StartOneNoteImporter.exe.  At about 1 note/sec, and thousands (5.4 GB) of notes, be prepared, wherever you go, to spend some time.  You import 1 folder at a time.  I have checked with some platforms, possibly better than OneNote, but they don't have an auto-import feature.  Best wishes and condolences to all.  I'm outta here.

[DTLow 5,697]

24 minutes ago, Al Padilla said:

it will be quite apparent that this company is not long for this world

We've heard this so many times before, and I'm still using the Evernote service
Do you have any actual facts

>>What would/will you do if EverNote suddenly disappears and your files are gone forever?

I have the Legacy app installed on my Mac, along with a full copy of my data   
My data is fully backed up using Evernote's export feature and HTML option
There is no "disappear" and no "gone forever" - that's a fact

[gazumped 9,806]

11 minutes ago, Al Padilla said:

I would ask current forum participants: What would/will you do if EverNote suddenly disappears and your files are gone forever?

How exactly are files likely to be 'gone forever'?  It is quite easy to export notes (and attachments) from the Evernote database,  and if you run the Legacy version of Evernote on any desktop you already have a complete copy of all your files on your own device.  In addition there are various ways to save local backup copies,  and many other note-taking services will accept direct imports from backups or Evernote's online API. 

There is no danger of anyone being left high and dry - so please stop posting disaster scenarios.  Have fun at OneNote - when you find out how to export your data from there,  please let us know...

[tony10000 125]

The lack of communication and support is certainly troubling and totally unnecessary for a company the size of Evernote.  I believe that this may be a last ditch effort to salvage the platform and it doesn't seem to be working too well.   That is why I exported all of my data and moved to Notion.  I still have my stuff on EN for the time being and am watching closely to see what happens.  However, things do not look good.

[gazumped 9,806]

Just now, tony10000 said:

The lack of communication and support is certainly troubling and totally unnecessary for a company the size of Evernote.

What,  exactly,  are you expecting them to communicate?  They have hundreds of millions of users.  It would take a huge marketing / support team to deal with every single individual!

[tony10000 125]

They could have someone from the company (for example, Ian Small) get on these threads and explain what is going on, what the roadmap looks like, and provide a bit of reassurance.  They could also take a look at the Notion Help and Support page if they want to see what a communicative and responsive company does.  Not that hard.  

(And by the way, the "hundreds of millions of users" statement is a bit hyperbolic.  The vast majority are freemium users who may not use the app very often if at all.  Evernote definitely has a customer engagement problem).

See:

https://www.profitwell.com/recur/all/evernote-tradeoffs

[Alxa 400]

10 minutes ago, gazumped said:

What,  exactly,  are you expecting them to communicate?  They have hundreds of millions of users.  It would take a huge marketing / support team to deal with every single individual!

It is not about the individual. There was are regular communication of CEO. It just stopped after launching the desktop apps - and after we saw neither the iOS apps nor the desktop app were actually near to replace the former apps... weeks have gone and EN keeps silent....problems persist and no roadmap ahead. I mean, if you have a road map, that could user give peace of mind...why not share. Totally cutting off all communication of CEO for me is the main sign, they are facing real trouble  / got lost in their "we don't plan". So regular exporting stuff to a local backup seems a reasonable action to me. Unfortunately not all users are aware of the difference between sync and backup.

[gazumped 9,806]

6 minutes ago, tony10000 said:

They could also take a look at the Notion Help and Support page

Notion have how many customers again?

7 minutes ago, tony10000 said:

They could have someone from the company (for example, Ian Small) get on these threads

I've given up trying to respond to all these queries,  and a couple of my fellow-posters are having trouble too.  No denying Evernote dropped the ball from a great height with this 'upgrade',  but they can't hope to deal with every single query.  The best answer is to fix the problems - and the best way to do that is not to be distracted by arguments like this one and to keep on coding...

10 minutes ago, tony10000 said:

the "hundreds of millions of users" statement is a bit hyperbolic

Have you seen the reaction in Social Media / the Forums here lately??  more than a couple of people are upset.

7 minutes ago, Alxa said:

There was are regular communication of CEO. It just stopped after launching the desktop apps

- Yeah;  I think he thought "our work here is done".  He might have been a bit premature with that.  But my point is - if you want to keep a backup,  you certainly can.  My main objection if to the number of people running around in here saying "the sky is falling" when it really,  really is not.

Anyhow.  Believe what you like - I'm going to try to keep pointing people in the direction of some help whenever I can.  If you want to run for the hills,  please feel free.  I'm not playing any more.

[tony10000 125]

It is also interesting to note that Ian Small has not tweeted since Sept 16th.  I think that is highly unusual given the volume and velocity of negative feedback.

[pac_71 1]

Forum support and moderators get a 4 day weekend. I get an iOS app that won't sync my notes. I guess we all get the weekend off!:>

[PinkElephant 5,515]

Hey, it‘s Thanksgiving ! Here is what we all should do instead of playing around with our devices:

[Alvin C 121]

2 hours ago, tony10000 said:

It is also interesting to note that Ian Small has not tweeted since Sept 16th.  I think that is highly unusual given the volume and velocity of negative feedback.

Maybe he thinks he has finished a big project (v10) so that he is enjoying his long long vacation?

 I think he has to STEP DOWN if I am not wrong.

[dr.mcclimans 0]

On 11/25/2020 at 5:27 PM, DTLow said:

We've heard this so many times before, and I'm still using the Evernote service
Do you have any actual facts

>>What would/will you do if EverNote suddenly disappears and your files are gone forever?

I have the Legacy app installed on my Mac, along with a full copy of my data   
My data is fully backed up using Evernote's export feature and HTML option
There is no "disappear" and no "gone forever" - that's a fact

It's good to know there is a good way to back one's notes up. Would you please clarify something for me? Are you backing up your entire collection of notes at once? If so, is that a long process?

[DTLow 5,697]

10 minutes ago, inquisitor said:

Are you backing up your entire collection of notes at once? If so, is that a long process?

I run a full backup weekly; about 70 minutes for 14k notes at 13GB

I have it scripted to run automatically overnight

[dr.mcclimans 0]

Just now, DTLow said:

I run a full backup weekly; about 40 minutes for 14k notes at 13GB

I am not sure I would be disciplined enough to do it every week but very good idea - can't be too trusting with our data. Thanks for the quick helpful reply!

[ArjenC 123]

9 minutes ago, DTLow said:

I run a full backup weekly; about 70 minutes for 14k notes at 13GB

I have it scripted to run automatically overnight

Scripting seems not possible (yet) in EN 10, or I'm missing something? Looking for an auto backup routine myself (on Windows), manual backup is tedious extra work

[DTLow 5,697]

5 minutes ago, ArjenC said:

Scripting seems not possible (yet) in EN 10, or I'm missing something?

I'm still running Evernote Legacy 
Waiting for scripting to be implemented in Version 10; it was promised for Macs

[Moo Cow 0]

I've been on vacation and I guess I missed the new version everyone is talking about. Funny enough, an hour ago I persuaded a family member to try Evernote over Notion and Asana. We signed up for the premium trial, downloaded the Mac desktop app. 10 minutes in -- Where the heck did local notebooks go? You can no longer drag one notebook onto another to create a stack? And you used to be able to encrypt foo text, then edit the encrypted text to add/remove; now you have to decrypt entirely to edit? 

[DTLow 5,697]

5 minutes ago, Moo Cow said:

Where the heck did local notebooks go? You can no longer drag one notebook onto another to create a stack? And you used to be able to encrypt foo text, then edit the encrypted text to add/remove; now you have to decrypt entirely to edit? 

You might be happier with the Legacy product - download at https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[Moo Cow 0]

22 minutes ago, DTLow said:

You might be happier with the Legacy product - download at https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

Thanks, yea when I get back I'll hold off on upgrading my own instance.

[KCWarrior 0]

I just got an email that said Evernote would respond to me in 10-12 days. Evernote set up and email for my personal notes that I can't now access. I'm ready to drop and move to a system I can trust in. I won't use a service that doesn't respond for 10-12 days. I own 3 businesses where we use Evernote. I agree that when more people opt out, they'll be forced to listen. 

[CalS 5,030]

2 hours ago, ArjenC said:

Scripting seems not possible (yet) in EN 10, or I'm missing something? Looking for an auto backup routine myself (on Windows), manual backup is tedious extra work

Doesn't help with V10, but I've been using Backupery for a while now.  Backs up all notebooks at 1 AM each day.  You can be selective with notebooks but I do them all, local and synced.  Not sure what the plan will be when 6.25.1 sunsets, whatever platform I am on at that point.  🤷‍♂️

[gazumped 9,806]

4 hours ago, KCWarrior said:

I just got an email that said Evernote would respond to me in 10-12 days. Evernote set up and email for my personal notes that I can't now access. I'm ready to drop and move to a system I can trust in. I won't use a service that doesn't respond for 10-12 days. I own 3 businesses where we use Evernote. I agree that when more people opt out, they'll be forced to listen. 

A lot of users want help,  so you're in a queue.  If you want some assistance meantime,  maybe explain your issue here and we can suggest some options?

[elizabeth_mckenzie 24]

Having watched Ian Small's new videos on YouTube, I feel as if a company which had been supplying me with potatoes since 2009 had suddenly and without warning delivered me a bag of kumquats and informed me that they would be delivering me kumquats from now on. They said that 95% of their customers preferred kumquats, and that only 2% were using potatoes, so it was much more efficient for them to bring me kumquats, too.

Potatoes aren't flashy, but they're a staple at my house and I have a lot of recipes for them. I'm sure kumquats are lovely, but I've never eaten one.  With my premium subscription to Evernote expiring today, I had no desire to pay for a year's supply of them, so I stopped automatic billing and updated my payment information. I was attempting to switch to monthly billing to see how this goes, but couldn't find an option for that. As a matter of fact, I can find no option to go ahead and pay for another year. Evernote just says your premium subscription will expire on January 15, 2021. I went to submit a help ticket and got the message that they're very busy and I probably shouldn't expect a reply for 10 to 12 days.

I'm sure they are overwhelmed, not only with creating the next big thing, but by the many customers who are frantically looking for missing notes and vanishing features. I believe when a company is too busy to help you hand them your money, they are too busy.

[gazumped 9,806]

3 minutes ago, elizabeth_mckenzie said:

I went to submit a help ticket and got the message that they're very busy and I probably shouldn't expect a reply for 10 to 12 days.

Hi.  Did you get a ticket number?  If you did,  or you can get one and post it here,  we can flag the number for an Evernote Admin to take a look at if you want. 

I can appreciate your frustrations - I'm currently receiving Evernote service level I've grown used to,  because I didn't update to v10 - I'm still using what's now called the Legacy apps in Android and Windows.  You'll be able to go back to that level yourself if you wish - https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

If you go to your subscription management page and re-set the account level,  you should see payment options of annual and (maybe) Monthly - it depends where in the world you are. 

[elizabeth_mckenzie 24]

4 minutes ago, gazumped said:

Hi.  Did you get a ticket number?  If you did,  or you can get one and post it here,  we can flag the number for an Evernote Admin to take a look at if you want. 

I can appreciate your frustrations - I'm currently receiving Evernote service level I've grown used to,  because I didn't update to v10 - I'm still using what's now called the Legacy apps in Android and Windows.  You'll be able to go back to that level yourself if you wish - https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

If you go to your subscription management page and re-set the account level,  you should see payment options of annual and (maybe) Monthly - it depends where in the world you are. 

Thanks for the reply and the offer of help! I didn't submit a ticket. To say I was put off is an understatement. Luckily, I also did not update to v10, but the threat of the legacy app being available for an unknown period of time is motivation enough for me to look for a more secure and efficient solution. And frankly, the thought of Evernote AI pilfering through my notes looking for something to put on my Home page is abhorrent to me. It's not something I need and not at all what I signed up for.