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  1. Ok, answer: Deleting and re-installing Evernote off both my iPad and iPhone, after a re-start worked. It fixed the bug in Evernote/Evernote Database on both my iPad and iPhone that prevented it from showing the correct search results on both devices. Somehow they both became corrupted on the same day but the Mac version and web client were left unaffected. #haveyoutriedturningitoffandonagain
  2. Thank you PinkEliphant & VncentC I'll give that a go, funny how both databases got corrupted on two different devices at the same time, oh well I suppose that's possible, just didn't think it was likely. No. 1. PinkEliphant: The web client is giving me the exact same (Correct) results as the Mac client. 7 notes with that tag, not missing and no odd filter options getting in the way of me finding said notes. No. 2. Tonight I will completely delete Evernote off my iPad and iPhone and re-install and get back here with the results. Cheers.
  3. Hi, Sorry but I've always expected the notes to load fast, that should go without saying and should not ever be considered a new feature or benefit, remember Ian Small 3/4 years ago saying they were working on note loading speed! . If they don't load correctly or fast enough the service is simply broken and I can't wait around for another 10 years for them to "fix it" when it should just work and not be a point to keep making again and again, that's their problem. I notice on the main web site that there's a statement, not sure how old it is, that reads: We are currently restructuring the Evernote Customer Support department to ensure we can deliver a better service to you and all our customers. Some delay in response time is expected. We apologize for the inconvenience. I suppose this accounts for why I and other's are finding it almost impossible to get any feedback or help off them directly, I can wait but how long, they should say in the statement, at least give a rough estimate, we're paying a lot of money for this service. I do have a question, a problem myself to do with simply consistency between Evernote for Mac and Evernote for iPad/iPhone. Simple problem is that I have 7 notes with a tag on them and consistently on the Mac I get what I would consider the correct result each time, when I do a search for that said tag it brings back 7 notes correctly. On both my iPad and iPhone it brings back only 3 ! which I'm sorry I don't understand, if I then start clicking about after the simple search in the top "Filters" and say start tapping on Attachments or PDF's it then correctly finds the 7 notes (only if I get the combination right), but I wanted it to find the 7 notes on my iPad and iPhone first time without having to randomly tap about on attachments, images, and PDF Files. That's why I use tags! Is this just how it works, do you know what's wrong because of course I could easily miss several of my notes that I was correctly looking for with the correct tag because just my iPhone and iPad decide not to show them to me for some as yet, unknown reason. I've already been told as usual to re-install Evernote on my iPad and iPhone but I think that's the wrong approach and a total waste of my time. (That's why I like to ask Evernote directly very occasionally and not deal with the forums where you get arguments multiple conflicting answers and people calling you stupid because you don't know something basic they do). Why do the filters work differently on the Mac to the iPhone to the iPad, Why are they kicking in at all only on the iPad and the iPhone and not the Mac? I need to do the same thing on each version of Evernote and get the same results.
  4. Do you remember last year, when they said that they were going to improve things so much with this new increased price subscription, you know, we’ll get our money’s worth, well I’ve kept account of all the updates to Evernote and they have all, all been bug fixes. No new useful features that I know of and when I had a question I went to get help from Evernote because I have a serious problem that’s come up with search and it appears for any normal users that don’t know about your “gazumped” work around of how to actually get help, that the help desk has been closed until further notice. Thoughts anyone? Is it closed? If now how do we get help from the company. Personally I think this is very shoddy indeed, especially considering the price increase for so far, nothing. When I need help I need to access it quickly and easily, not have to search forums for a work around with a dozen different opinions. I need to get in touch with this company, what’s wrong with that, you know like we used to be, you know when we were paying half this amount. Look at Ray S and their experience: “I have searched for 45 minutes with no luck” Not happy
  5. This is extremely basic stuff so I'm very worried it's not working. I have made a tag, it works perfectly on my Mac Evernote and Evernote for web but on both my iPhone and iPad it does not work. There are 6 notes with this tag I created, it shows (6) for that tag on both my iPhone and iPad but if I tap on that tag, instead of it showing 6 notes it only shows 3 This has happened now 100% consistently over 2 days, so plenty of time to sync etc. Any ideas anyone? Oh and by the way is this right, Evernote are not supplying any type of support at the moment, I could not find any links on their site to ask anyone at Evernote like you used to be able to do.
  6. Turned out to be true in the end didn't it: https://9to5mac.com/2023/12/01/evernote-free-users-new-limits/ Should be: Free = Free, limited but 50 notes and 1 notebook is ridiculous, doesn't give free users a chance to see what's possible. That's what we want as a platform, to put off new users, put up ridiculous barriers to new people that want to join and see what the Evernote Community is about. Won't the majority of new people just choose one of the excellent free alternatives? So the biggest feature Bending Spoons have implemented in the last year of acquisition is (Removal of the free version). Personally I'm not impressed and in fact quite worried, sorry guys, this does not give me confidence in Evernote, I'd left when they doubled the price and only came back when they offered me a 50% discount only 2 months after I'd left, what does that tell you? I'd been using Evernote every day for over 11 years with over 13 thousand notes, I was a loyal paying user until the money grab without explanation. My very first contact from Bending Spoons to me back then was "We're doubling your subscription price" I'm sorry but I'd never even heard of Bending Spoons except though Uri Geller, if you think that is good PR, well, I don't want to work in your company!. Bending Spoons could have at the very least sent me an email introducing themselves with their exciting new acquisition and ideas, done me the courtesy of at least attempting to sell themselves to me, no they couldn't be bothered. It's been around a year now and I'm still waiting for any new interesting additions to Evernote, the only ones I can remember are bug fixes, I started screenshooting them and saving them to prove it to myself. Long term users know it's not as good as the old version, no multiple windows, export of maximum of 50 notes (Still, Why?), no easy way of getting your information out of the app in a standard format (of course on purpose). Now you can't I think but luckily I knew how when it was possible and exported all my 13 thousand notes and 25 notebooks with the old version you then killed. Yes only the old, previous out of date version could do this, you all know that though. Took them all into the new excellent (Free) Apple Notes. There are some great things Evernote can do for me such as simply being able to email straight into a notebook with multiple tags but it's all about trust, do I really trust a company that treats it's users in that way, with my very important information when they have deliberately made it hard to impossible for current users to get their own information out and then seem to treat new users with utter contempt. 50 notes and 1 notebook, just look how much inconvenience you are causing many of your current users, Oh but they don't count because they don't pay do they, I wonder why? are you joking? Even though I'm a paying customer I'm actually interested in Evernote not dying and it can only do this with a constant stream of new users. This is just my personal point of view, I know other people will hate all this, that's their right, luckily no one is forced to listen to anyone else, just do your own thing as I will, depending on how much they try to put up my subscription and the value that has for me with all the new features that so far are absent as far as I'm concerned. I could not name one new feature, just steps backwards.
  7. You are right but they should have added the new features to add value (before) they increased the price, in my case by 80%
  8. These new features over the last few years have meant nothing to me, I just wanted to be able to export more than 50 notes, still no, (as a long time user I know how) legacy etc, did it today but most don’t. I wanted matching keyboard shortcuts for the mac and iPad OS, 3 years later! still no, I have no interest in google calendar, I have a fantastic task manager and it’s not Evernote. I don’t use the Home Screen, I just used favourites to organise what I wanted, much quicker and better than the gimmicky surprisingly pointless Home Screen with it’s cup of coffee. Reliable sync, really, wasn’t I paying for that for the last 12 years? Did Evernote ever tell new users going back, by the way our sync hasn’t actually worked for the last 3 years but that’s a part of what you’re paying for. No they didn’t and they are trying to sell that to us again as a “new paid feature” our app now syncs! Wow, give me a big slap on the back and open your wallets. No. It should have always worked, did for other companies, it’s not magic. I have no interest in AI for a note taking app, doesn’t make any sense, I don’t collaborate with other people in real time, does anyone really? Gimmicks that’s all they are, jack of all trades, master of none. What else can we stick in this app, stuff it full and forget why were were here in the first place. Collaboration, I see that spoken about with other companies like Adobe a lot, in the real world it’s rare and you certainly don’t want to do it anyway, too many cooks and all. No designer want’s another designer or client looking over their shoulder commenting, do you? “Really what do you think of my work, design etc” can’t think of anything worse. I’ve just been told two days ago that my subscription is going up 85% No it isn’t I’m off as of today, I cancelled. The way they have handled this reminds me of the last lot that took over, quite arrogant, yes I’m talking about you Ian and your only 2% use tags comment, so we’re not really interested in them comment, that’s why we put them at the bottom of the screen comment. I haven’t forgotten. He didn’t understand his own product and I’m feeling things repeating themselves right now. They won’t get new users with this pricing or quite frankly insulting strategy. The first I heard from or about spoon was this 85% increase email, do you think that’s how to handle customer relations? I don’t. Also can you imagine, if you let them get away with this increase this year how much you’ll be paying for this identical service 1 or 5 years from now? You lot enjoy your collaboration and your AI, I’m off.
  9. Oh my goodness, the new prices for 2023 make the old increase look like a refund!. as of July 2023 my personal plan goes from $69.99 to $129.99 an increase of 85%
  10. Just out of interest, I just got an email off Evernote 23/6/2023 saying they are increasing the price of my personal plan by 85% it was $69.99 and now they want $129.99 for no new features. I've been a subscribing paid member of Evernote since June 2011 but today I've cancelled my subscription (yes another one, sorry it upsets you) because there is no justification, no new features, no new anything!. Instead of this incredible 85% increase they should be looking at value and trying to add people to their platform, not alienate existing long time users as they even admit in their pricing email! and shock potential new users. I can see the look on my friends face if I tried to sell this platform to them, the bemused look when at the end I say, yes and you get all that for just $129.99 and next year who knows how much! (The application is no better than it was 10 years ago and in many ways it's still worse, I mean, 50 note max export, really, I know why you do this Evernote, make it as difficult as possible to leave and (Oh and if anyone thinks it's not going to increase again next year by a similar 85% percentage possibly more, well). I mean, how on earth could I recommend this to any of my friends now, I used to, I used to be very pleased and would recommend but no longer, I would be doing my friends and family an injustice. I'm embarrassed now, for the people I remember I did recommend it to. Steve comes back to me and says Wow, have you seen what they want to charge now!. and I reply, yes Steve but they are going to add AI at some point.... he goes silent. We went for almost 2 years where the sync didn't work properly, missing notes, unusably slow, etc, you all know, you were there. Now fixed sync is being offered as one of the reasons for the price increase! they say they fixed it. Well I'm sorry, I think it should have worked all along, like it used to and cannot be counted as a "new chargeable feature". Also I'm sorry but I have no interest whatsoever in having AI in my note application, sorry, I know it's your business but it's not useful to me. If they wanted to, had to, increase the price it should have been gradual with genuine new useful features. I read all their email where they tried to justify the increase, there was nothing new, nothing in it at all that meant anything new was coming accept AI. (which isn't here) so why the increase, add the feature, show the benefit and then increase, not the other way around. With regard to AI, It's just a note and database application, don't get beyond yourself here, it's not Photoshop which does obviously benefit from AI. I can imagine the unholy mess AI could do to my notes, Oh my goodness yes. Such a pity because I really liked it, so after 12 years, so long, and thanks for all the fish. x
  11. Here's a no brainer, the same keyboard shortcuts on iPadOS as already implemented on MacOS
  12. When I say I’d like the iPad version of Evernote to be more mac OS like what I mean is for the iPad version to support the same keyboard shortcuts as the desktop version. Command J for instance, remember that? I’m not asking for any type of re-write of the app, just the very basics, Keyboard commands.
  13. Thank you Gazumped, To sum up below so you don't have to read all this rubbish I've written: You can't backup Evernote 10. You can stop here if you like because too much has been said about a very simple answer, unless I'm wrong of course. If you want to read the explanation, read on: That's very interesting Gazumped, thank you and what I was worried would be the case. I follow a logical backup strategy that ensures all my data is triple safe, different locations/software/hardware backing it up. What you are saying is that Evernote is outside my backup system and everyone else's for that matter, just as I was worried it was all along. This is of course not acceptable. So if a new installation of Evernote can't use the Evernote folder in the application support folder to re-instate itself then it's of no use to me as a backup as DTLow implies it is, according to what you have just told me, it's not. Also If I'm expected to individually export all my 27 notebooks (most users have many more) it would simply not be done by me or just about 99.9% of existing Evernote users at a guess so again that's no good for me or anyone else. Personally I'm okay for now because I, like yourself am running the Classic version on another computer but when that classic version is made to stop working I won't have a current backup of my Evernote data then and it will continue to go more and more out of date using version 10 (for all intents and purposes un-backup able) until if something goes wrong I'm stuffed, like everyone else. This is a terrible system to work to. We must all have reliable backups ourselves, under own own control and not rely on a third party whoever they are. Surly this must go without saying. I must always have multiple backups of all my data because it's important and I value it. It's amazing to me how many people don't even consider backing up the most basic of their irreplaceable work. I know friends and family that have lost wonderful family photos, birth photos amongst others because they were on their phone and they didn't back it up. Memories lost for ever. That's bad enough, I'm also talking about very important information to me. I do get the feeling some time that Evernote think we just put silly little notes in it and to do lists and that's it. I'm afraid I don't, my whole life is on there. Again, you see, I ask a simple question on this forum and I get multiple conflicting answers from very experienced clever people. I asked a question a few months ago and got a similar responce about security with my notes, conflicting answers from very clever experienced users, I gave up with that one because everyone was sure they knew the answer but they were all not just different but conflicting. I'm talking level 5's with thousands of posts to their names. This is one of the most frustrating forums I've ever visited. I'm sure it's to do with the software not the users. So to sum up if anyone is following this about how to backup your Evernote 10 data = for the normal average user "You Can't" For instance: Gazumped, you say you have around 300 note books, how regularly are you individually exporting these? I've only exported my 27 or so notebooks once because it's a complete pain, the opposite of what a backup strategy should be. That's what I've got from these answers so far. I can't consider individually exporting 27 notebooks on a regular basis and, (I heard of one user having thousands of notebooks) is someone really going to tell anyone with a largish number of notebooks to do this, it can't be defended by any stretch of the imagination. Again, thank you everyone for your time. The only thing is, all I really needed anyone to say is the simple answer to my question: You can't backup Evernote 10. That's the answer for the vast majority of users then. In real life, it simply won't happen. No one in their right minds should rely on, or defend, a third party cloud service that insists that you keep all your eggs, sorry valuable data in one very fragile basket. If it's in one place it's not backed up is it.
  14. Thank you DTLow & Pink Elephant, I am having problems though, first of all, DTLow, I don't have a Library folder in my user folder, so I did a search in my user folder and I also don't have a Application Support folder in there either, so I'm sorry I can't follow your simple path to what you say. Update, minutes later, for anyone trying to follow this, I've just found the application support folder by doing the following because it's actually hidden by default in the finder: See procedure below: Specific for User Open the Finder Click on the 'Go' menu in the top menu bar. Hold down the 'Option' key on the keyboard 'Library' should appear in the menu between 'Home' and 'Computer' There you will find the 'Application Support' folder. 🙂 Having done this I then found an "Evernote" folder inside the "Application Support" folder correctly and checked the file size and see that it probably could be my data because it's 9.4gb in size though opening it shows nothing I understand as a backup. The question is of course then, if something goes wrong with the cloud Evernote end would a new install of Evernote application be able to access this local data and start again without having to go onto the internet looking for the files that may no longer exist because of some distant corruption/problem with some unknown Evernote server computer. Pink Elephant, Thank you I knew about the exporting of individual notebooks but I was looking for a simple, non thinking backup like everything else I backup on my computer. I and just about everyone else will not do that procedure regularly because it just takes too long and my setup is relatively simple with only 27 notebooks, I know some users have many many more so wouldn't even attempt it that way so would never ever backup. For the moment because it's so much better I run a Classic version of Evernote on a separate computer for own pice of mind and sync it so I know I can access the data on that old computer correctly and easily, I was really interested in the safety and feasibility of keeping your data save in the new version 10+ You see I ask a simple question and it goes on and on. It boils down now to, "Is that Evernote folder in my application support folder" a proper backup of all my data that could be accessed by a clean installed Evernote 10+ for when Evernote pull the plug on the classic working version which could be any time. Thanks for your valuable time.
  15. I was also under the assumption that Evernote no longer held any local copy of your date on your computer but instead puts all your eggs in one unbackupable remote basket. You say that by default a full data copy is held on all computers but can be disabled in Evernote>Preferences. See screenshot of Evernote Preferences below, both of them. First of all can you tell me where on my Mac is this data copy held and secondly where in the two options in the tiny Evernote Preferences does it say I can disable this? Of course I don't want to disable this but just checking on what you are saying because this has been contradicted so many times before on this forum as you know, I need proof. Location for instance on my computer would be nice. My preferences as does everyone's gives you just two options. 1. Check Spelling While Typing & 2. Save Data and Log out. I'm running 10.15.6 Thanks
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