Having watched Ian Small's new videos on YouTube, I feel as if a company which had been supplying me with potatoes since 2009 had suddenly and without warning delivered me a bag of kumquats and informed me that they would be delivering me kumquats from now on. They said that 95% of their customers preferred kumquats, and that only 2% were using potatoes, so it was much more efficient for them to bring me kumquats, too.
Potatoes aren't flashy, but they're a staple at my house and I have a lot of recipes for them. I'm sure kumquats are lovely, but I've never eaten one. With my premium subscription to Evernote expiring today, I had no desire to pay for a year's supply of them, so I stopped automatic billing and updated my payment information. I was attempting to switch to monthly billing to see how this goes, but couldn't find an option for that. As a matter of fact, I can find no option to go ahead and pay for another year. Evernote just says your premium subscription will expire on January 15, 2021. I went to submit a help ticket and got the message that they're very busy and I probably shouldn't expect a reply for 10 to 12 days.
I'm sure they are overwhelmed, not only with creating the next big thing, but by the many customers who are frantically looking for missing notes and vanishing features. I believe when a company is too busy to help you hand them your money, they are too busy.