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markkul

ANSWERED App Performance Issues: Slowness/Poor Responsiveness/Lag

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On iOS client 10.0.3 (1104765) (just like in previous 10.x as well) it is very slow to start the client on iPad Pro. It takes some 10 seconds before I'm able to do anything useful. During that time some of the touch gestures tries to go through but not correctly. Basically the current 10.x series has ruined the user experience due to the enormous delays in various places while trying to use the app.

Feel free to like this if you have the same comments, or post constructive hints how to get rid of the problem. Thanks!

Markku

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[Sat Oct 03 2020 09:38:52:0839]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:52:0984]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:52:0985]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:52:0987]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:53:0140]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:54:0078]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:54:0188]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:56:0566]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:57:0213]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:38:57:0161]  WARN: conduit-core:  Performance:You are either filtering, sorting, and/or querying on unindexed paths {"actions":["sorting","querying"],"type":"Notebook","queryName":"NotebookList","unIndexedFilters":[],"unIndexedSorts":[{"field":"markedForOffline"}],"unIndexedPaths":[["markedForOffline"],["contentDownloaded"],["childrenCount"],["isPartialNotebook"]],"timeElapsed":26} [native code]
[Sat Oct 03 2020 09:38:57:0164]  WARN: conduit-core:  Performance:You are querying un-indexed fields {"queryName":"StackedNotebookList","unIndexedPaths":[["isPartialNotebook"]],"timeElapsed":27} [native code]
[Sat Oct 03 2020 09:39:08:0967]  WARN: conduit-core:  MeasurementProtocol: Error on event recording Network Error
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dispatchEvent@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:213:5676
value@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:208:6095
value@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:208:2835
value@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:131:1280
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value@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:117:2799
value@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:117:813
value@[native code] [native code]
[Sat Oct 03 2020 09:39:34:0144]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:34:0282]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:42:0458]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:43:0111]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:44:0560]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:44:0640]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:44:0792]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:45:0226]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:46:0853]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:46:0983]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:47:0083]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:39:47:0212]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:40:01:0843]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:40:07:0599]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:40:47:0297] ERROR: conduit-core: SyncManager activity threw an error OfflineSearchIndexActivity u.parseRecognitionData is not a function. (In 'u.parseRecognitionData(f)', 'u.parseRecognitionData' is undefined)
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callImmediates@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:202:3085
callImmediates@[native code]
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value@[native code]
value@[native code] [native code]
[Sat Oct 03 2020 09:40:47:0850] ERROR: conduit-core: SyncManager activity threw an error OfflineSearchIndexActivity u.parseRecognitionData is not a function. (In 'u.parseRecognitionData(f)', 'u.parseRecognitionData' is undefined)
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/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:16:1047
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/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:125:882
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callImmediates@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:202:3085
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value@/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:117:3107
/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:117:1283
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value@[native code]
value@[native code] [native code]
[Sat Oct 03 2020 09:40:57:0703]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:00:0437] ERROR: conduit-core: SyncManager activity threw an error OfflineSearchIndexActivity u.parseRecognitionData is not a function. (In 'u.parseRecognitionData(f)', 'u.parseRecognitionData' is undefined)
/private/var/containers/Bundle/Application/83E760E8-8953-4168-8C7C-DD6A83594626/Evernote.app/conduit-core.worker.jsbundle:1204:1607
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value@[native code]
value@[native code] [native code]
[Sat Oct 03 2020 09:41:01:0624]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:01:0737]  INFO: neutron:  <NoteList>: unmounted [native code]
[Sat Oct 03 2020 09:41:01:0746]  INFO: neutron:  <NoteEditor>: unmounted [native code]
[Sat Oct 03 2020 09:41:01:0767]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:05:0938]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:06:0106]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:09:0461]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:10:0334]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:10:0406]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:12:0816]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:12:0850]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:14:0086]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:16:0325]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:16:0394]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:17:0058]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:41:16:0427]  WARN: conduit-core:  Performance:You are either filtering, sorting, and/or querying on unindexed paths {"actions":["querying"],"type":"Notebook","queryName":"NotebookList","unIndexedFilters":[],"unIndexedSorts":[],"unIndexedPaths":[["shareCount"],["markedForOffline"],["isPartialNotebook"]],"timeElapsed":20} [native code]
[Sat Oct 03 2020 09:42:04:0814]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:42:05:0427]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:42:07:0966]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:42:09:0375]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:42:14:0744]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:42:15:0351]  WARN: neutron: auth Unable to persist state restoration [native code]
[Sat Oct 03 2020 09:42:17:0195]  WARN: neutron: auth Unable to persist state restoration [native code]

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Btw the network connection is very stable and clean, all other software work fine just like before.

 

70ECF419-96B9-4BD1-B303-1DADFB41DA2C.jpeg

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Running Evernote 10 on an iPhone, iPad and iMac. Performance on the phone is fine, same for the desktop. But very slow on the iPad. Not a new iPad mind you, but the 2017 model, not that old. Anyone else see this?

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Yeah, I mentioned it in another thread. The time to launch is terrible, but the overall performance is slow in other areas too. Its basically unusable while its downloading lots of notes, and scanning through notes in a list is slow too. Older notes are really slow to show their contents, sometimes 2 or 3 seconds per note, which adds up if you need to scan through a dozen notes to find the right one. Mine's also a 2017 iPad (Pro) too so maybe that's something to do with it.

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my old iPad Air 2 (released 2014?) is no longer able to run Evernote.App - V8 were OK, V10 no way.

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FWIW I started a thread on this on Sept 16.

I have exactly the same issue. Seems to work fine speed wise on my 2020 iPhone SE but runs like a dog on my first gen 9.7" iPad pro. Very frustrating. Previous version ran fast and smooth. 😞

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Honestly, I would call the iPad version broken at this point in time, having tried working with it normally over the last two days. The performance is so bad it’s unusable, which means Evernote as a platform is difficult since I use iPad so often. We’re talking 2 to 5 second delays simply to show a note when you click on it. It can take 8 to 10 seconds if it’s a note I haven’t opened recently. Another few seconds if you want to edit the note. Opening Evernote and skimming through 3 or 4 notes to find the one I’m looking for and editing it should take a few moments. It’s taking more like 20 to 30 seconds. I’m going to stop using the iPad version for the time being and try and figure out a workaround.

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If the iPad app is playing up, remember we can use the web app on iPads now so that might be a very temporary solution? I know that folks are saying speed is improving with updates so hopefully this will be fixed quite soon. 

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Unusable on my iPad also!  I have not updated my phone for fear of the same results.  How do you use the web app on an iPad?

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10 minutes ago, Jbcsec said:

Unusable on my iPad also!  I have not updated my phone for fear of the same results.  How do you use the web app on an iPad?

Hey just go to Evernote.com and sign in. Because iPads now use full web pages instead of mobile pages you should have the full web app available, I’m not too sure how great an experience it is but I have been able to navigate it without too many issues. 

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Well I am able to at least open my  notes on the web version but it is very slow and clunky. Hopefully the app Will be fixed or I will be forced to find an alternative.

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The performance on the Ipad is very bad! I have an Ipad Pro 10.5. everything is very slow. For example, it takes at least 2 sec. until a note opens at all.

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Hey, you get a nice light show for free, so why speed things up 🥱

It is visible in dark mode only: When I switch to another note on my iPad Pro 10.5, the note screen goes blank. Then it flashes 2 times in white, and then the new note is displayed. It is no problem when switching one note, but it really gets annoying when switching several notes during dark mode.

My support ticket is closed, the issue is known and under investigation. Flash, flash, ... flash, flash ... 

Probably we should add some new equipment to our office survival package: Cool sunglasses 😎 

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Well I can’t really get anything to open on the app so flash flash flash flash is an improvement, sorta.  My support ticket is still open I think.?

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I can see that there are other posts on this as well, so the fact remains that Evernote app is currently practically unusable on iPad Pro. 10.0.4 did not change anything.

Markku

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I have a 2018 iPad Pro and I am also experiencing these slowness issues. A note-taking app should not be so slow on such a powerful device. I do have a number of notes and I excerpt out of books so some of the notes can contain much text, but the computing power inside a 2018 iPad Pro is enormous.

Combined with other bugs (old and new), I am seriously considering switching to something else which works across iOS and Windows. As best I can tell, Evernote spends most of its developer time on large businesses, and so their concerns matter much more than ours.

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Agree! I am doing a trial of Bear app. I have stuck with Evernote since 2013 and use it daily but this has gone too far. It costs too much to not function.

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For me it always takes exactly 10 sec. until EN is completely started and I can start editing a note. 10 sec! That is much too long!

Ipad Pro 10.5. EN 10.0.4.

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Same.  iPad version is unusable.  Even the notes that are downloaded for offline viewing take 5-10 seconds to load, and there is significant typing lag.  Very disappointing.

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I'm on a Ipad Pro 12,9" (1st generation / 2015 model) running IOS14.0.1 and EN10.0.4.  Opening of notes and creating new notes takes about 2 sec. Scrolling through notes is good and smooth. Working online or offline doesn't change this. So it's workable but not as fast as it used to be in previous v8 versions. 

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Hi All,

I wanted to let you know that I've changed the main topic of this thread.

We do not believe that this issue is specific to iPad, and may affect other iOS devices.

We're further investigating into this issue, and I'll follow-up here once I have more information.

 

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The new Evernote is a DISASTER. Can't open ANY of my larger notes, and even the smaller ones are so impossibly slow to use that I literally CANNOT USE THE APP ANYMORE!!!

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I'm talking about the button to the right that displays a menu of the different types of notes. It sometimes doesn't respond.

iPhone XS Max, iOS 14 (always up to date)

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On 10/3/2020 at 1:36 AM, markkul said:

On iOS client 10.0.3 (1104765) (just like in previous 10.x as well) it is very slow to start the client on iPad Pro. It takes some 10 seconds before I'm able to do anything useful. During that time some of the touch gestures tries to go through but not correctly. Basically the current 10.x series has ruined the user experience due to the enormous delays in various places while trying to use the app.

Feel free to like this if you have the same comments, or post constructive hints how to get rid of the problem. Thanks!

Markku

I'm having the same problem. This update is horrible! 

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The new app has a drawing issue. I am using iPad Pro 12.9" (1st gen) and the sketch function is lagging. I used to write notes without any issue, and now every stroke takes 0.5s to save it seems. I cannot take notes at all and need to resort to other apps...please fix!

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there are some more parts not responding from time to time...seems to be a performance issue with the new UI / glitches.

After a few seconds everything is back working OK.

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This happened to me today, so frustrating. Eventually I opened the desktop app and found multiple untitled notes created but in iOS only one. 

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It is essentially useless on my iPad.I am fixing it by switching to a different platform.

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On 10/18/2020 at 10:17 AM, V Lai said:

The new app has a drawing issue. I am using iPad Pro 12.9" (1st gen) and the sketch function is lagging. I used to write notes without any issue, and now every stroke takes 0.5s to save it seems. I cannot take notes at all and need to resort to other apps...please fix!

@V Laihave you tried to turn off iOS 14 "scribble" feature in system preferences?

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20 hours ago, stocky2605 said:

@V Laihave you tried to turn off iOS 14 "scribble" feature in system preferences?

@V Lai Good tip from @stocky2605 I have exact the same configuration and switching off the scribble option worked for me. See my post 

 

 

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Hi @Shane D., can you tell us any positive comments about progress in getting Evernote on iPad back on track and usable? You know, for myself I can say that the power of Evernote has been the direct and easy way to write any kind of memo right on the spot, and this capability has now been taken away abruptly, and this has continued for weeks now. This is not a good situation at all, and I'm sure you know it. It must be tough time to be part of ground-level staff at Evernote right now.

Markku

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I must also say that I kind of feel personally cheated because just one or two weeks (or so) before this Evernote on iOS catastrophy I was exceptionally targeted with several email and in-app ads about upgrading my Plus subscription to Premium. Supposedly a major campaign just before the rollout of a major rewrite of the app with apparently inadequate testing. Must have been a major misalignment of the resources and situational awareness between marketing and engineering.

Markku

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The new version is extremely slow on my iPhone 6S. You click on a note and it takes 10 seconds to load. It's a very frustrating experience. 

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