JamesJAPL1

Apologies, I've put this post in the main forum because the billing subforum doesn't look like it's been touched for almost a year. If it is going to be answered in that forum no problem if Mods move the post but please don't delete. I've been unable to renew my subscription because my card issuer is blocking the transaction. I've tried to re-upload my card details so they're fully up to date, but this doesn't go through after multiple attempts. My card provider has confirmed there is no block on my card or funds, but Evernote is not using 3D secure authentication on the transaction. Firstly I'm a bit shocked that a reputable company is not using secure authentication on my card. Secondly it's extremely difficult to get this resolved. I've raised a ticket but I wasn't able to have this routed directly to payments billing etc, so I'm dependent on someone on a help desk somewhere sifting through the tickets and dealing with this ahead of someone who is having trouble changing from Arial to Times New Roman. The payments team doesn't seem to be doing anything and you would think they would get some information as to why payment is failing. Livechat is disabled because Evernote is apparently too busy. I'm not keen on spending my entire existence in a Kafkaesque netherworld of support email exchanges for something fairly important. I have thousands of notes going back over a decade and depend on the information I've stored there for my work and livelihood. I don't feel like this is being treated with any priority. Any advice please? For example if this is going to persist how do I export to OneNote using a Mac?

I evidently don't have the new sync because my Evernote web is running like a pig. All morning I've been updating multiple notes and the changes don't seem to be being captured by the web page. For example if I change a note it would normally move to the top of the page as the most recently updated. Now it doesn't and if I refresh the page it loses the most recent changes, even though the note says that changes were saved.

I've been a user of Evernote for nearly 8 years and been very happy but I am now considering moving away from it. Not only is the new version on iPad a really poor user experience, it now goes literally days without syncing across devices, and just lost a note. It was a very important note with a bunch of important actions I need to take from a big meeting. I didn't delete it, I clicked the green tick to ensure it was captured, and it's gone. That's just unforgivable. If I can't rely on it so that people can rely on me, then I can't use it.

I'm having similar issues, just updated on my iPad and the new user experience is terrible. Slow, laggy, clunky performance when trying to do something as simple as move the note to a different notebook or add a tag. It's like someone specifically tried to make the app into everything I hate.