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Shane D.

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Shane D. last won the day on October 17

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597 Your Knowledge Knows No Bounds

About Shane D.

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  1. Hi there, Thanks for reaching out and for your interest in the Evernote Certified Consultants Program! At this time, we're no longer accepting new applicants. However, if you've signed up in the past, we'll notify you once we begin accepting new applicants again. Let me know if you have any questions!
  2. Hi All, We've released an updated version of the Web Clipper. Learn more here:
  3. @Beatriz123 Thanks for reaching out! Could you see if the steps in this thread fix the issue?
  4. Hey All, Thanks for reaching out! Yes, Skitch should work for Catalina. However, you may need to toggle/change a setting. Please go to Security & Privacy> Screen Recording, and allow Skitch. Let me know if the issue persists after doing this.
  5. Hi All, We wanted to provide some clarification regarding changes to how Dark Mode is handled for Evernote for iOS 13. If you’re still on iOS 12, you can enable Dark Mode via the in-app settings in the Evernote App for iOS. However, for Evernote on iOS 13, Dark Mode settings are only accessible via the iOS level system settings. To enable Dark Mode for Evernote for iOS 13, please see the following information below: When you enable dark mode on your iOS 13 device, Evernote will automatically switch to the dark color theme. To enable dark mode on your iOS device: 1. Open the Settings app. 2. Tap Display & Brightness. 3. In the Appearance section, tap Dark. (Note: Switch to the Light appearance in your device’s settings to disable dark mode.) We’re still investigating ways to optimize Dark Mode in future updates, so please feel free to reach out via DM if you have any questions, or to start your own thread if you have any feedback! P.S. - Don't forget, you can add a Dark Mode toggle to your control center to more easily enable/disable Dark Mode theme: To do this on your iOS 13 device: Tap on Settings > Control Center > Customize Controls From the Customize Controls screen, tap on the “+” button next “Dark mode.” This will enable the dedicated dark mode toggle on your Control Center for easier access.
  6. Hi All, Please see this information regarding Penultimate and iPadOS compatibility:
  7. Hi All, If you have updated to iPadOS, you may be experiencing a temporary usability issue with Penultimate. We’re pleased to announce that, with today’s update, Penultimate is now ready for iPadOS. This update restores full functionality to Penultimate on iPadOS, including creating and saving your drawings. We apologize for any inconvenience this may have caused you, and appreciate your patience.
  8. @Kittyk4y @ant in sa @JeffPage @C Eric Hi all, I wanted to let you know that I've merged your comments from a different thread into this thread in order for us to better track user sentiment/feedback regarding this Penultimate issue. Feel free to reach out to me directly via DM if you have any questions!
  9. @Metrodon @Trippalhealicks Thanks for reaching out! We pushed out an update last night that should have fixed this issue. Please try logging in/out if you haven't already, and let me know if this issue persists.
  10. Hi All, I wanted to let you know that we are aware of this issue, and are working to address it as quickly as we can. As @DTLow linked to, please see the recent update post for the most current information regarding this issue. That being said, I will follow-up here once I have more information.
  11. UPDATE: This issue has been resolved! For the most current information, please see this: Hi All, With Apple’s release of iPadOS, you will experience temporary usability issues with Penultimate if you choose to update to iPadOS now. You will still have the ability to launch the app, but you will be unable to create and save drawings until a new version of Penultimate is released. We are working quickly to restore Penultimate’s functionality for iPadOS. In the meantime, here are some options: Keep using your current iOS version on your iPad.This interruption only applies to iPadOS. Penultimate will continue to work with previous versions of iOS. Download the Evernote app on iPad to get similar functionality.You’ll be able to: Sketch directly on the screen using your finger or a stylus Select from different pen tips and highlighter colors Draw shapes and have them snap into place Work on detailed drawings by pinching to zoom in Save drawings as notes directly into your Evernote account If you have NOT updated to iPadOS, we recommend waiting until a new version of Penultimate is released. This will ensure you can continue using all the features of Penultimate. We apologize for any inconvenience this may cause you, and we appreciate your patience. We’ll let you know as soon as an updated version of Penultimate is available for you to install. Thank you, Evernote Team
  12. @Lindy SYT Thank you for reaching out and for letting us know! I've reached out to you via DM to get some more information, so please see my correspondence there. Given the nature of this issue, I'm locking this thread as we want to ensure that we're keeping and discussion of payment information private. Let me know if you have any other questions.
  13. @PinkElephant @taden @rubendny @JMichaelTX Hey All, Wanted to let you know that I've merged your feedback/comments on this topic from another thread, into this thread so that we can better track user feedback/sentiment. Let me know if you have any questions!
  14. Hi All, Some of you reached out concerned about not being able to provide feedback for this issue. In general, we close replies on community announcements as they are meant to be informative, and not a location for ongoing discussion. In the past, when we've allowed commentary on announcements the conversations tend to get off topic quickly, and make it more difficult for users to easily find the information they're looking for. If you have feedback on this issue, please provide that here: As always, feel free to reach out to me via DM if you have any other questions!
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