Jump to content
Updates to the Evernote Discussion Forums! Read more... ×

Shane D.

Administrator
  • Content Count

    238
  • Joined

  • Last visited

  • Days Won

    4

Shane D. last won the day on September 13

Shane D. had the most liked content!

Community Reputation

129 Awesome

Profile Information

  • Subscription
    BUSINESS

Recent Profile Visitors

10,104 profile views
  1. @Inndie Thank you for reaching out! First, my apologies as there was a thread that existed previously that addressed this topic but it was archived as a part of our ongoing plan to improve the discussion forums. That being said, I double checked with our security specialists to confirm that the information there is still accurate. In this case, Sticky Notes is a third party app managed by Edo-Soft, and it is initiating/handling that connection to ’http://hosting.edo-soft.com/'. As we have no control over Sticky Notes, it's proprietors, or their site, there isn't anything on our end that we can do. In this case, the best way to proceed would be to try and reach out to Edo-Soft directly. I was unable to find any contact information, but was able to locate their LinkedIn profile, so that may be the best way to connect with them. I hope this helps point you in the right direction, and feel free to reach out to me directly if you have any other questions!
  2. @KyeMaloy Thank you for bringing this to our attention! (And for the demo vid) I reached out to one of our specialists and they were able to confirm the issue occurs. At this time, we don't have any specifics as to when this will be addressed, but we aware of it, and will work to address it as quickly as we can. Feel free to reach out to me directly if you have any other questions!
  3. @AndreasP Thank you for reaching out! I'm going to contact you via DM to get more information, and to help you address the issues you're encountering!
  4. Hi All, You may have noticed that all threads requesting the ability to manually set a note's thumbnail/snippet have been merged into this thread, regardless of platform specificity. This was done in order to better enable us to quantify and qualify user requests, and amplify their voice. While this does not mean this is a feature that will be coming, we certainly want to relay user feedback/sentiment to our various teams. Moving forward, please put all commentary and votes the ability to manually set a note's thumbnail/snippet here!
  5. @s2sailor Good to know, and please allow me to elaborate a little bit on why the sorting is the way it is currently. To put it quite plainly, I completely agree with you, but due to technical limitations of our forum software, this isn't something I can change at this time. But, please allow me to elaborate. Currently, our forum software provides two types of forum/thread format structures. First, there is the basic commentary forum/thread format that you see when you go to the 'General Discussion' or 'Possible Bug/Technical Issues' sections of our forums. The other type of forum/commentary format that we have available to us is the 'voting' style setup that you see in our 'Product Feedback/Feature Request' sections of the forums. This 'voting' style format is meant to be implemented as a question and answer (Q&A) solution, very similar to what you would see in Stack Overflow. It works like this: User proposes a question Users reply to the question Other users vote on the best reply The reply with the most amount of votes appears at the top While this Q&A style format can be used to manage product feedback, it is better suited to do so when there is less of a backlog (Read: lots of very old posts/content), when the community is smaller in scale, and there are dedicated staff available to moderate. When our 'feedback' forums were created many years ago, this format met our needs. As we've grown, this format has become less manageable. At this time, the Q&A style format is the only one that has a voting feature available, and there is no way to adjust these types of forums to sort by date instead of by default, or to "remember" your previously selected sort preference. Also, there isn't a way to simply tack on voting to the normal/basic commentary format. (Although, we are looking at possible plugin solutions that would enable us to do this) Therefore, our middle ground solution in the interim is to use the Q&A format as a way to use voting to more easily condense and package user sentiment until we have a better option available. For the time being, the 'voting' forums will have to remain sorted as they are. Obviously, I recognize that having to manually sort everything is cumbersome and counterproductive. That being said, I am looking at workaround solutions for the near term. For the longterm, I'm assessing other forum software vendors to make sure we possess the tools that our community requires. My sincere apologies for any trouble this has caused, but please know that it is something I am aware of and am working to address. I hope this helped to answer your questions, but certainly feel free to reach out if you need further elaboration or have other questions!
  6. @s2sailor @TK0047 Thanks for reaching out, and for your feedback! We generally do not open community announcements to public comment as that commentary tends to quickly get off topic, often devolving into subjects or complaints about something that have nothing to do with the topic at hand. (To be clear, that is not to say that user's opinions, feedback, and complaints aren't warranted, but the better we're able to organize and classify that commentary/feedback in the forums, the better we can transmit that information to our teams, and it then becomes more likely they'll be able to take action/implement changes.) Instead, we prefer that those discussions be relocated to a better suited area, like what you've created here! That being said, I'll do my best to answer your question. You wrote: To clarify my understanding, you're talking bout how the commentary is sorted, when you go into a thread from the 'Product Feedback/Feature Requests' section, by individual upvotes, instead of by 'date' posted, correct? And at minimum, you would like the ability to at least set the default sort order for yourself, so that it can be done by 'date', instead of automatically starting off being sorted by 'vote', and then not remembering the settings you already had in place, correct? Let me know as I want to make sure I'm understanding your questions/suggestions properly!
  7. @SvenForrest Thank you for your feedback! I wanted to let you know that I slightly altered the title of this thread to better reflect the topics you address. This was done so that the subject of the topic is more clear, and can be more easily recognized by users who want to share similar thoughts and feedback. Additionally, we've relayed your feedback to our development teams, and will continue to monitor the responses/replies to this thread. At this time, I do not have any specific as to if, or when, the issues you outlined will be updated or addressed. However, I'll follow-up when more information is available. As always, feel free to reach out to me directly if you have any other questions or concerns!
  8. Shane D.

    Typing duplicates text in certain cases

    Hey All, Thank you for reaching out! We can confirm that this is an issue that is affecting some users, and we are working to address it as quickly as possible. I'll follow-up with you as quickly as I can once I have more information. Please feel free to reach out to me directly if you have any questions!
  9. Shane D.

    Login Button on the home page

    @Mexced Thank you for reaching out! Can you send a screenshot of exactly what you're seeing?
  10. Hi All, I wanted to reach out to provide some updates regarding the discussion forums. Over the past several months we’ve been working to improve the overall discussion forum experience. The first phase of this ongoing process was to better organize/curate content within the discussion forums. As those of you who have been with us for awhile have most likely observed, we completely overhauled the categories, classifications, and locations of the forum thread topics and updated the cosmetic aesthetic. The intent of these changes was to better classify user posts, and have those posts better organized and curated by type. In turn, this better enables users to find what they’re looking for, and better enables us to hone in on user sentiment as the forum content is now more centrally located. Since that reorganization, we’ve been working to implement the second phase of our forum improvement plan which seeks to provide better support resources, further organize the forum content on a more granular level, and better enable us to collect/analyze user sentiment and feedback. With this in mind, I wanted to provide an idea of what that means for you, and the changes you’ll be seeing. First, we’ve added some limited forum support via our customer support agents. They will continue the work we’ve done to organize newly posted content, assist with user inquiries when able, and help to enforce our Code of Conduct. Second, we’re beginning our work to organize content on a more granular level. This means that we will begin merging similar threads and topics. This will have an especially high impact on feature requests as those are the topics that will most likely be moved, and or merged together. To elaborate, this reorganization may cause some threads to disappear. If they do, this does not mean that the thread’s content is missing, but rather, the content has moved or been merged into a different location. Due to some technical limitations, merging threads does not merge the topic’s vote count. However, be assured that we’ve manually noted all of the vote counts, and have them calculated into the data that we’re relaying to our other teams. By merging individual threads together, and organizing content on a more granular level, we will be able hone in on the user sentiment more accurately and expediently, and help to provide a better overall Evernote experience If you have any questions, feel free to reach out to me directly!
  11. Shane D.

    commenting on notes

    @mrstevevietnam Thank you for sharing! I'm actually going to move this the general feedback/feature request section as this type of feature addition would most likely be implemented across multiple platforms instead of a singular platform like Mac. Please continue to add suggestions/feedback regarding commenting here!
  12. @VegasVec Thank you for reaching out! Great catch on the spelling mistake. I've alerted our team and they'll look to fix it. The only restrictions on emailing into Evernote are your subscription level, and that the note being created via email does not exceed any of Evernote's system limits. Additionally, most email clients (Gmail, Outlook, etc) have restrictions on the size of the content that is being emailed out. From what you described, it sounds as though the attachment may have exceeded the file size restriction from your email client, or exceeded one of Evernote's system limits. Hopefully, this help to clarify!
  13. Shane D.

    Deleting recent email recipients

    Hi All, You may have noticed that all threads requesting ability to delete recent email recipients for Evernote for iOS have been merged into this thread. This was done in order to better enable us to quantify and qualify user requests, and amplify their voice. While this does not mean this is a feature that will be coming, we certainly want to relay user feedback/sentiment to our various teams. Moving forward, please put all commentary and votes for the ability to delete recent email recipients for Evernote for iOS.
  14. Hi All, You may have noticed that all threads requesting the ability to insert hyperlink/URL's into text on Android have been merged into this thread. This was done in order to better enable us to quantify and qualify user requests, and amplify their voice. While this does not mean this is a feature that will be coming, we certainly want to relay user feedback/sentiment to our various teams. Moving forward, please put all commentary and votes for the ability to insert hyperlink/URL's into text on Android here!
  15. Shane D.

    Account been hacked? Help!

    Hey All, I'm going to reach out to @Rich Tener to have him further investigate into possible issues, and wanted to assure you that someone is here listening! We'll follow-up as soon as we can once we have more information. Feel free to reach out to me directly if you have any other questions!
×