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Shane D.

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Shane D. last won the day on August 14

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542 Your Knowledge Knows No Bounds

About Shane D.

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  1. @yin rong From what you've described, it sounds as though you've logged into a new/different account. What device(s) are you using? Also, if possible, please try signing in using any other email addresses that you may own.
  2. @CroweBizlife Thanks for reaching out! I'm going to DM you to provide further information. Please feel free to reach out to me there.
  3. @malbright Thanks for reaching out! Please see the following information: Evernote for Mac has some local search tables in the app in addition to server delivered search results. Because of this, you may need to reindex your Evernote for Mac app if you're noticing inaccurate search results. In this case, do the following: Open Evernote on your Mac: Hold down the Option key on your keyboard and select Help from your Mac's menu bar. Select Troubleshooting > Recreate Full Text Search Index And then: Open Evernote on your Mac Hold down the option key on your keyboard and select Help from the Mac Menu Bar Select Troubleshooting > Recreate Spotlight Search Index After following the steps above, you won't have any kind of indicator or progress bar stating the index is on going or done, but normally after 20 minutes you can search and it should be working as expected. Let me know how this works for you, and if the issue persists!
  4. @Elise Armani This issue should not still be occurring. To clarify, what device and web browser are you using?
  5. Hi All, We've launched a new Evernote Events page! Looking for more Evernote education and news? Register for an upcoming event hosted by the Evernote team and thought leader experts. You'll find opportunities to connect with an in-person event near you, or an online webinar. If you're interested in hosting an Evernote event, please make sure to submit your event details to: https://events.evernote.com/host-an-evernote-event/ (P.S. - You can always find a link to the events page using the Evernote Events link at the top of the forum homepage)
  6. @mynameisnotebody Your subscription level should not have an impact as any subscription level is allowed to setup two-step authentication. Please retry following the steps outlined here: https://help.evernote.com/hc/en-us/articles/208314238-How-to-set-up-two-step-verification Let me know if you're still having problems, and feel free to reach out to me via direct message if you have any other trouble or any questions!
  7. @JustSomeUser Any notes that you successfully uploaded to the Evernote service when you were Premium, should still be accessible even if you now have a Basic subscription. If you are not seeing them when logging in now, it is very likely that you may be accessing a separate Evernote Account. Is it possible that you used a different email address for the 'Premium' account? If yes, I suggest trying those email addresses to login.
  8. @vlad@fasadeeksperten.no Thank you for reaching out, and I'm very sorry to hear about all of the trouble you've experienced! I've notified our team, and they will be reaching out very soon. Please feel free to reach out to me via direct message if you have any other questions, or don't hear from someone by the end of the day tomorrow.
  9. Hi All, In this installment of Evernote Behind the Scenes, CEO Ian Small pulls back the curtain and invites you, the customer, to center stage. Ian chats with Jenn, a senior manager at Evernote, about the importance of our beta program, what we look for in customer feedback, and how your participation helps us co-create a better Evernote with our customers. Become a member of the Evernote Beta Program today at https://evernote.com/betaprogram. Subscribe to our channel to follow the journey, and join the conversation on the Evernote Forum!
  10. Hey All, Thanks for reaching out! @mmmaak I'm going to merge this thread into the thread that @Dave-in-Decatur linked to in order to keep everything together. That being said, I've reached out to our teams and they are currently working to address this issue. I'll follow-up once I have more information!
  11. Hi All, Thank you for reaching out! We are aware that this issue is occurring, and we are currently working to determine how best to address it. I'll follow-up here one I have more information, but please let me know if you have any other questions in the meantime!
  12. @Shipping Thank you for letting us know! I brought this to the attention of our internal teams and they've been working to get this issue resolved. Please let me know if the issue crops up again, or if you have any other questions!
  13. @Ron Bailey 42 Thanks for reaching out! I've messaged you privately, and will try to provide further assistance there.
  14. Hi All, Thanks for bringing this to my attention. I'm currently doing some further investigation on my end to get a better idea of exactly what's going on, and how best for us to proceed. @Shipping I went ahead and modified your comment that contained a link to the NSFW content. As you were simply trying to provide an example of the content, I do not consider it a violation of the code of conduct. Thank for your help in notifying us of this issue. I'll be following up soon once I have more information, but please let me know if you have any other questions!
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