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Shane D.

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Shane D. last won the day on November 19

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628 Your Knowledge Knows No Bounds

About Shane D.

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  1. @AmandaG Thanks for reaching out! I'll follow-up with you via DM.
  2. @PXT @Nordelectro2 I'll be reaching out via DM. Let me know if you have any other questions.
  3. Thanks @DTLow, we'll work to improve on the messaging in the future. As for users reporting a duplicate device issue, please go here: I've merged the threads regarding this issue into that thread, and will be following up there shortly with next steps.
  4. Hi everyone, I understand there's some confusion around the recent changes to the device limit/unsync screen. We recently updated how the unsyncing-from-the-device-limit screen works to discourage Evernote Basic customers from actively using it to circumvent the limit on devices that can be used for free. Historically, customers were allowed to use this screen to unsync devices whenever they wanted, effectively creating an “honor system.” Unfortunately, we’ve determined that a number of customers have been abusing this system. As a result, we’ve decided to implement a new limit of allowing Evernote Basic customers to unsync from the device limit screen only twice per month. For customers who consistently use more than two devices, we recommend upgrading to Evernote Premium. Not only does Premium allow you to use unlimited devices, it allows you to search within PDFs and attachments, create custom templates, and more. Customers who wish to remain with Evernote Basic should limit their use to two devices. Please let me know if you have any other questions.
  5. Hey All, Thanks for reaching out! @PXT @Nordelectro2 I'm sorry to hear you're encountering this issue. Since the two of you are reporting the same issue, I've gone ahead and merged the threads you started into a single thread. This is to better enable us to track the issue you've reported, and to help organize the discussion around it. I've reached out to our teams to find out more information, and I will follow-up with you as soon as I know more. Feel free to reach out to me directly via DM if you have any questions in the meantime.
  6. Hey All, Thanks for reaching out! Let me do some digging and see what I can find. I'll follow-up with you all once I have more information.
  7. @help04120 Thank you for reaching out! I'll follow-up with you via direct message.
  8. @Seidnerd @Phil69 Thank you for reaching out! You originally posted on a different thread, but the issue you're encountering is different than the issue on that other thread. Therefore, I've split out your reports in order to start a new thread. That being said, I've reached out to our support team to get more information, and we will follow-up once we know more!
  9. @bit Thanks for reaching out! Can you elaborate a little bit on the issue you're encountering? You stated: To clarify, are you saying that your monthly quota reset as it should, correct? However, you're saying that even after your quota reset, your new quota was already used up and you still have unsynced notes, correct?
  10. @terryhatmaker @Egor T. @Powerfab@Zardoz Thanks for reaching out! To clarify, are you using the same Evernote Account/email address to login to Evernote that you used to sign-up for beta access? We enabled user access to the search beta features by specific Evernote Account/email address, so if you are using multiple Evernote Accounts this may be why you are not seeing the features. If you are still having trouble accessing the search beta, please reach out to me via DM and I will work to resolve the issue and get you access!
  11. The latest Web Clipper for Safari is now available This release supports macOS Catalina/Safari 13 and includes: Clipping PDFs viewed in a browser Smart filing Switching between multiple accounts Speed/performance improvements Logging out of Web Clipper Bug fixes Upcoming releases We continue to advance the Safari Web Clipper and expect upcoming releases to include: Web Clipper keyboard shortcuts Using Web Clipper in the contextual menu (aka “right-click menu”) “Custom clips” (specialized clipping on sites such as Twitter, Yahoo, and more) Bug fixes You’ll be notified (through the Mac App Store) as future updates to the Safari Web Clipper extension become available. If you have NOT installed macOS Catalina/Safari 13 We recommend that you update your extension now to ensure compatibility with macOS Catalina and recent/future versions of Safari.
  12. @Paul A. Thanks for reaching out! You recently wrote: There were only a certain number of accounts that were invited for this specific search beta, and it doesn't appear that the beta features are enabled for your account. That being said, please feel free to reach out to me via DM if you're interested in joining the beta!
  13. @nigebj Is it possible that you have multiple Evernote Accounts that use different email addresses? I ask, as we enabled the beta search features for a certain number of accounts, so we may have enabled it for one account but not for the other. If you do have two accounts, could you try using the other account and see if your access is available? Let me know if you have any other questions!
  14. Hi All, In one of the first episodes of Evernote Behind the Scenes, CEO Ian Small and senior designer Mariano discussed our plan to improve search in Evernote Web. At the time, it was just that: a plan. Now Ian checks in with May, a senior product manager at Evernote, to see how that plan has become a reality. They put a working version of Evernote’s improved, soon-to-be-released search through its paces, showing how it really is “more interactive, more meaningful, and ever more useful."
  15. Hi there, Thanks for reaching out and for your interest in the Evernote Certified Consultants Program! At this time, we're no longer accepting new applicants. However, if you've signed up in the past, we'll notify you once we begin accepting new applicants again. Let me know if you have any questions!
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