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Shane D.

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Shane D. last won the day on October 5

Shane D. had the most liked content!

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  1. @n3uronick Thank you for reaching out, and I'm very sorry to hear that you're encountering trouble. In this case, I was able to locate your ticket, and expedite it's priority. You should hear from somebody by the end of day tomorrow. If you do not, please reach out to me via DM. Thank you!
  2. Shane D.

    Mac 7.6 Beta 1

    This thread is now closed. To continue the discussion, please go to:
  3. Hi there, Thank you for reaching out! To clarify, are you using the Evernote App, or the Yingxiang (YXBJ) App? At this time, Evernote no longer operates YXBJ. Meaning, in order to access any content from your Yingxiang Account, you would have to use the Yingxiang App. There is not a way to access an Yingxiang Account using Evernote. I hope this clarifies, but please let me know if you have any other questions!
  4. Shane D.

    Trying to change my email address - no success

    Hi there, Thank you for reaching out, and please allow me to elaborate! Generally, you can go to the Security Settings page in your account and change the email address that is listed there to one that is more desirable: However, you mentioned: The reason for this is that deactivating your Evernote Account does not close the account, or free up the email address tied to the account. Instead, deactivation places the account into a dormant state, and allows for the account to be reactivated at a later time. In order to free-up the email address from an Evernote Account, you would need to close the account. This is mentioned here https://help.evernote.com/hc/en-us/articles/208314088-How-to-deactivate-and-reactivate-your-Evernote-account: Via the support ticket, an agent will confirm with you that you are ready to close the Evernote Account, and once they receive your confirmation, they will close the account and remove the email address associated with it. (Note: This will prevent future account reactivation) Once the account is closed and the email address is freed up, you can then associate that newly freed email address with a different Evernote Account. Workaround: Also, as a workaround solution to closing your Evernote Account to free up the email address, you can use this process to substitute in a different email address that you own, which then frees up the email address originally tied to that Evernote Account. https://help.evernote.com/hc/en-us/articles/209004757 I hope that this answers your question, and please feel free to reach out to me via DM if you're encountering further issues!
  5. Hi All, I've merged the threads regarding this issue into this individual thread. That being said, we are still working to fix this issue as quickly as we are able. I'll follow-up here once I have more information. Please feel free to reach out to me directly if you have any other questions!
  6. Shane D.

    Web client not loading

    @Chelazo Thanks for reaching out, Are you still encountering this issue?
  7. Shane D.

    Touch issues

    Hey All, I wanted to drop in and let you know that we are aware that this is an issue, believe we've identified the root cause, and are currently working to address the issue as best we are able. As @Kevin Carr mentioned, turning off Context should fix the issue in the interim until we can provide an permanent fix. I'll follow-up here once I have more information, but let know if you have any other questions in the meantime!
  8. Shane D.

    Cannot login to Help, cannot send email or chat

    @Amy Payne - Lasting Order Our sincere apologies for any trouble or inconvenience this has caused! It appears that you're encountering this issue that a few of our users have reported. I've gone ahead and updated your account from our end. Please retry opening a support ticket and reach out to me via DM if it still does not work!
  9. Shane D.

    Web Clipper 'Undefined' error

    Hey All, Thank you for reaching out! We've seen some reports from other users regarding the 'undefined' issue that @pohao described. Unfortunately, this issue stems from recent changes made to Gmail's U/I. We are aware of the issue, and are currently working to address it as quickly as we are able. In the meantime, you should be able to switch back to the old Gmail U/I and use the web clipper as a workaround solution until this issue has been fixed. I'll follow-up once I have more information, but feel free to reach out to me directly if you have any other questions!
  10. @Jordan Thompson We don't have any specific plans to add physical key support at this time. However, from the information you provided, it seems like a good feature request. In this case, I'm going to move this thread to the feature requests section where other users can voice their feedback and vote. We'll use the accumulated feedback/votes in our review of possible future feature additions/changes. Also, feel free to reach out to me directly if you have any other questions!
  11. @bdking112 Thank you for reaching out! Please see this post regarding billing issues: Please reach out to me via DM if you still encounter trouble.
  12. Shane D.

    Evernote for 10.11.6

    Hi All, I wanted to chime in here and provide some clarification. At this time, the oldest version of Mac OS that is supported is Version 10.12. Meaning, any new versions of Evernote for Mac will only work on Mac OS Version 10.12 and newer. While we won't bar you from using older versions of Evernote for Mac, please know that since they are no longer supported you are using them at your own risk, and we cannot provide technical assistance for older versions of Evernote. I don't want to scare anyone, but just wanted to be clear. As always, if you have any questions feel free to reach out to me directly!
  13. @Beau Haan Thanks for reaching out! I've applied an update to your account that I hope will address the issue. Please retry opening a support ticket, and please reach out to me via DM if it's still not working!
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