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Shane D.

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  1. Shane D.'s post in [Recommended Workaround] "Note/Task/Attachment/Sketch" box blocks app navigation (Mac/Win) was marked as the answer   
    @dustov
    Thanks for reaching out, and for letting us know.
    Our development team is aware of this issue and working on a fix. This issue happens when the left navigation menu is minimized and clicking on the green **+** button menu results in a pop-up that cannot be closed. While absolutely not ideal, here is a workaround that resolves most cases:
    1. Go to **File > Sign Out [name]** from the menu bar.
    2. Select the "Remove my Evernote data from this device" option, then click **Sign out**.
    3. Restart your computer.
    4. Sign back in to Evernote.
    Please let me know if you're still having trouble after following the steps above.
  2. Shane D.'s post in [Recommended Workaround Solution] Stuck on “Introducing Tasks” screen (iOS) was marked as the answer   
    Hi all,
    As some users have reported, we are seeing reports that some users cannot move past the “Introducing Tasks” screen when they open their Evernote mobile app.
    If you have been affected by this issue, we apologize for the trouble it has caused you. 
    The root cause is likely that the size of your text, combined with the size of your screen, is pushing the “Take a tour” and “Remind me later” buttons (which allow you to move past the introduction page) off the viewable screen. 
    Our development team is aware of it and working on a fix. 
    Until the fix is in place, you can get past the “Introducing Tasks” screen by temporarily adjusting your default font size. Here are the steps:
    Open the iOS **Settings** app. Go to **Accessibility** and unselect "Larger text."  
    If that doesn't work, try the following:
    Open the iOS **Settings** app. Go to **Display & Brightness > Text Size** and move the dot to the smaller size (slide it to the left). Once you can get past the introduction screen in Evernote, you can return your text size to your desired settings. The introduction screen is only shown once and should not be an issue again.

     
  3. Shane D.'s post in [Feature Release in Version 10.14] Restore Quick Switcher (CMD+ J) was marked as the answer   
    Hi All,
    This feature has ben added in our most recent release, Version 10.14.
    Learn more about Version 10.14 here:
     
    You can learn more about the quick switcher here:
    If you have a new/different request, please start a new thread.
     
  4. Shane D.'s post in [Feature Released in Version 10.14] Restore Quick Switcher (CTRL+Q) was marked as the answer   
    Hi All,
    This feature has ben added in our most recent release, Version 10.14.
    Learn more about Version 10.14 here:
    You can learn more about the quick switcher here:
    If you have a new/different request, please start a new thread.
  5. Shane D.'s post in How to request a Developer Token was marked as the answer   
    Hello,
    In order to request a developer token please fill out this form.
    Developer token requests are reviewed the Monday of each week.
    If your request is accepted, we will notify you via DM once the developer token has been issued.
    Thank you.
  6. Shane D.'s post in [Fixed on 5/17/21] Suddenly can't login to the web client from Firefox was marked as the answer   
    Hi All,
    We believe this issue has now been fixed.
    Please check, and let us know if you're continuing to encounter issues.
  7. Shane D.'s post in [Fixed in Version 10.8.2] Home freezes after 'Get Started' on iOS Devices was marked as the answer   
    @Ariggsby It seems as though you're encountering a different issue. I'll reach out to you directly to gather more information.
  8. Shane D.'s post in [Fixed in Version 10.9] Evernote crashes with MessagEase keyboard was marked as the answer   
    @DanSol We believe this issue has been fixed in our most recent update, Version 10.9.
    You can learn more here:
    At this time, I am closing this thread.
    If you have a new/different issue, lease start a new thread.
    Thank you.
  9. Shane D.'s post in [Feature Released in Version 10.13] Export all notes in HTML was marked as the answer   
    Hi All,
    This feature has been added to our Windows and Mac desktop apps in version 10.13.
    You can learn more here:
    https://discussion.evernote.com/announcement/196-update-evernote-for-mac-and-windows-1013-is-here/
    At this time, I am closing this thread.
    Please start a new thread if you're encountering a new/different issue.
  10. Shane D.'s post in [Fixed in Version 10.9] Exporting or downloading an attachment from Evernote Mobile (Android) was marked as the answer   
    Hi All,
    We believe this issue has been fixed in our most recent update, Version 10.9.
    You can learn more here:
    To further clarify, this was an Android specific issue, and should not be affecting iOS.
    If you notice similar issues with iOS, please start a new thread in the correct forum.
    At this time, I am closing this thread.
    If you have a new/different issue, please start a new thread.
    Thank you.
  11. Shane D.'s post in [Fixed in Version 10.9] Can't/Unable to log in was marked as the answer   
    We believe this issue has been fixed with our most recent release, Version 10.9.
    You can learn more here:
    Please try updating, and let me know if you have any other questions.
     
    Also, if you are experiencing this issue via the Web Client, please let us know here:
     
     
  12. Shane D.'s post in No way to process a payment for premium from Brazil was marked as the answer   
    @Gustavo Santos You will need to open a support ticket to get assistance with billing issues.
    Please see this:
     
  13. Shane D.'s post in How to create an Audio note was marked as the answer   
    Hi @Erik Pelicaen
    First, make sure that you're on Version 10.11.5 or higher. (The fastest way to do this is to download it directly from here)
    You can create an audio by clicking on the following:

     
    This process is the same for both Mac and Windows versions of Evernote.
    I hope this answers your question, and please consider upvoting this thread if you found this information helpful.
    Thank you!
     
  14. Shane D.'s post in [Fixed in Version 10.11.5] Perpetual loading screen (Evernote doesn't load) was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent update, Version 10.11.
    You can learn more here:
    This thread is now closed.
    If you are encountering a new/different issue, please start a new thread.
    If you found this information helpful, please consider upvoting or reacting to this post.
    Thank you!
  15. Shane D.'s post in [Feature Released in Version 10.11.5] Restore Audio Recording and Playback was marked as the answer   
    Hi All,
    We're happy to announce that audio recording and playback has been added to our desktop clients.
    You can learn more here:
    If you have a new/different request, or are experiencing an issue, please start a new thread.
    Thank you!
  16. Shane D.'s post in [Fixed in Version 10.7.2] Android App Crashes (White Screen) was marked as the answer   
    Hi All,
    I split out your comments from a different thread as I believe you are encountering a separate issue. (@Bane_The_Srbn @Noted3339 @juneloon)
    That said, we believe we've fixed crashing/white screen issue in our most recent update, Version 10.7.2, that we released today.
    This thread is now closed. If you are encountering a new/different issue, please create a new thread.
    Also, feel free to reach out to me directly if the issue hasn't been fixed.
  17. Shane D.'s post in Unable to access Evernote Support chat (Adblock issue) was marked as the answer   
    Hi All,
    If you're experiencing issues with accessing support chat, please check to see if you have an adblocker enabled.
    We've seen reports that this may prevent the support chat from functioning properly.
    If possible, please disable the adblocker, then retry accessing the support chat.
  18. Shane D.'s post in How to submit a ticket for a Billing/Payment issue was marked as the answer   
    Hi All,   We often see posts and inquiries from users encountering issues with billing/payment.   In order to receive assistance with these types of issues you must open a support ticket as we cannot assist you with payment, billing, or subscription issues directly in the discussion forums.   The reasons for this are to avoid the dissemination of user's private billing information within the forums, and because making changes to a user’s billing/subscription requires access to administrative tools that are only available to our commerce support team.   To open a support ticket, go here. (You may be prompted to login to your Evernote Account)   From the What can we help you with? dropdown menu, select the Billing and Payments category.   From there, select the categories that most closely matches the type of billing/subscription issue you’re encountering.   Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page.    The button looks like this:     Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering.   We appreciate your consideration, and thank you for using Evernote!
  19. Shane D.'s post in How to close your Evernote Account was marked as the answer   
    Hi All,
    Please see this information on how to close your Evernote Account.
    First, before you delete your content and close your account, I recommend exporting your notes in the event you would like to have access to them in the future.
    Once complete, you can delete all of the content in your Evernote account by moving it to the Trash, then right-clicking the Trash icon in the sidebar and choosing Empty Trash. To protect your privacy, our Customer Support team does not have access to do this on your behalf.
    When you're ready to permanently close and delete your Evernote account, follow these steps:
    1. Sign in to your account settings on Evernote Web.
    2. Click Account Status from the left-side navigation menu.
    3. Click the blue Close your Evernote account link.
    4. Follow the prompts to permanently close and delete your account.
     
    Let us know if you found this information helpful by upvoting this thread or leaving a reaction.
  20. Shane D.'s post in Cancel subscription auto renewal (Purchased via Google Play Store) was marked as the answer   
    Hi All,
    If your Evernote subscription was made through the Google Play Store, you'll need to cancel it through Google Play using the steps found here.
    Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your subscription will be cancelled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible.
    Please consider upvoting this thread or adding a reaction if you found this information helpful.
  21. Shane D.'s post in Cancel subscription auto renewal was marked as the answer   
    Hi All,
    Below you'll find information on how to cancel your subscriptions auto renewals. There are two different sets of steps for cancelling your subscription that is dependent on when you purchased your subscription.
     
    Scenario 1
    To cancel the automatic renewal of your Evernote subscription, please follow these steps:
      1. Navigate to your Evernote Account Settings and view the Account Summary
      2. Under Account on the left, click Billing.
      3. At the bottom of the Billing page, select Cancel your Evernote subscription.
      4. Scroll to the bottom of the page and click Downgrade to Basic.
      5. Select a reason for canceling the subscription.
      6. Click the Cancel subscription button.
    Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible.
     
    Scenario 2
    To cancel the automatic renewal of your Evernote subscription, follow these steps:
      1. Navigate to your Evernote Account Settings and view the Account Summary
      2. Next to Account Level select Manage Subscription
      3. From the options shown, select Free
      4. Scroll to the bottom of the page and click Downgrade to Basic
      5. Select a reason for canceling the subscription
      6. Click the Cancel subscription button
    Your subscription won't change until your current billing cycle ends. Once your subscription runs out your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible.
     
    Please consider upvoting this thread or adding a reaction if you found this information helpful.
    If you are experiencing a different type of billing issue, please see this.
  22. Shane D.'s post in How to change the email address for your Evernote Account if the email address is already in use was marked as the answer   
    HI all,
    Please see the information below on how to free up an email address that is already in use so that you can use it for a new/different Evernote Account.
    Option 1:
    Take these step to deactivate and close the secondary account which will release the email address for use on the primary account. Option 2:
    You can use the steps found here to swap the email addresses between the two Evernote accounts using a third email address:
    Also, If you’d like to proceed with deactivating and closing a secondary account, see this information:

    We hope you found this information useful and please consider upvoting or reacting to this thread if you found it useful.
  23. Shane D.'s post in How to swap email addresses for multiple Evernote Accounts was marked as the answer   
    Hi All,
    To swap the email addresses on your accounts:
    1. Sign in to the account with your desired email address at https://www.evernote.com
    If the account has been deactivated, you can reactivate it here 2. Change the email address on that account to something not currently associated with another Evernote account
    (This will free up the use of your desired email address) 3. Sign out then sign in to your primary account
    4. Change the email address to your desired email address

    Please let us know if you found this information helpful by upvoting this thread or leaving a reaction.
  24. Shane D.'s post in Eligibility for Student Discount (Request Eligibility) was marked as the answer   
    Hi All,
    To be eligible for the student discount, you must be currently enrolled in a college or university and have a valid, eligible email address from this list. (To make it easier to find your domain, use Ctrl+F (Windows) or Cmd+F (Mac) to do a quick search.)
    If you’d like to submit an email domain for review, please fill out this survey.
     
    We hope you find this information useful, and please consider upvoting the thread or leaving a reaction if you found it helpful.
  25. Shane D.'s post in How to Redeem the Student Discount was marked as the answer   
    Hi All,
    Follow these steps to redeem the Student Discount offer:
    1. Go to the offer page and create a new Evernote account or sign in to your existing Basic account.
    2. Enter your eligible school email address. You will be sent an email verification.
    3. Click the verification link in the email sent to the address you entered.
    Your school email address does not have to be the primary email address on your Evernote account. If you already have an Evernote account using a different email address, you can apply this offer to that account and the only communication we’ll send to your school email address is the verification email.
    If your school email address is not eligible, see this article:
     
    We hope that you find this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.
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