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Shane D.

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  1. Shane D.'s post in Why has the price in my country gone up? (BRL, GBP, INR, JPY, TRY) was marked as the answer   
    Hi All,
    You may see a higher price on our website than you’re currently paying, but rest assured you will continue to renew at the same price you’ve been paying as long as your subscription remains active. Only new subscribers to Personal will be charged the new price.
    Our new Personal plan is priced higher than Premium used to be; however, the Personal price is in-line with prices around the world, reflects the additional value over Premium, and takes additional local market conditions, such as extra taxes and fees leveraged on subscriptions, into account.
     
  2. Shane D.'s post in Why didn’t I get automatically moved to the new Personal plan? was marked as the answer   
    Hi All,
    Because you’re paying a legacy discounted price, you were not automatically moved to the new Personal plan. If you’d like to access the new features, you’ll need to upgrade at the current price of $7.99/mo or $69.99/yr. Please note that if you decide to upgrade, you will not be able to go back to your legacy subscription and pricing.
    Learn more about Evernote Personal
     
  3. Shane D.'s post in What’s new/different in Evernote Teams? was marked as the answer   
    Hi All,
    Evernote Teams is the new name for Evernote Business. It still offers the same features and services it offered before, and with the launch of our new plans, you now also have access to Tasks, Google Calendar integration, and more. Nothing has changed about this plan except for the name and some exciting new features!
    Learn more about Evernote Teams
     
  4. Shane D.'s post in What’s new/different in Evernote Professional? was marked as the answer   
    Hi All,
    Evernote Professional is a brand new subscription plan that is designed for power users and professionals who want the best of Evernote. It has all of the Evernote features and services that were available in Evernote Premium, plus access to all-new Tasks, Google Calendar integration, and more.
    Learn more about Evernote Professional
     
  5. Shane D.'s post in What’s new/different in Evernote Personal? was marked as the answer   
    Hi All,
    Evernote Personal is a brand new subscription plan that has all of the Evernote features and services that were available in Evernote Premium, plus access to all-new Tasks and Google Calendar integration.
    Learn more about Evernote Personal
     
  6. Shane D.'s post in What’s new/different in Evernote Premium Legacy? was marked as the answer   
    Hi All,
    Evernote Premium is not changing. It still offers the same features and services it offered before, and with the launch of our new plans, you now also have access to Tasks to capture to-do lists inside your notes. You’re welcome to stay on your Premium subscription, or upgrade to one of our new plans to get more out of Evernote.

    To learn more about these changes, visit Changes to Evernote subscription plans (June 2021).
  7. Shane D.'s post in What’s new/different in Evernote Plus? was marked as the answer   
    Hi All,
    Evernote Plus is not changing. It still offers the same features and services it offered before, and with the launch of our new plans, you now also have access to Tasks to capture to-do lists inside your notes. You’re welcome to stay on your Plus subscription, or upgrade to one of our new plans to get more out of Evernote.

    To learn more about these changes, visit Changes to Evernote subscription plans (June 2021).
  8. Shane D.'s post in What’s the difference between Evernote Basic and Evernote Free? was marked as the answer   
    Hi All,
    Evernote Free is the new name for Evernote Basic. It still offers the same features and services it offered before, and with the launch of our new plans, you now also have access to Tasks to capture to-do lists inside your notes. Nothing has changed about this plan except for the name and this exciting new feature!
    Learn more about Evernote Free
     
  9. Shane D.'s post in [Fixed in Version 10.12] Stuck on “Introducing Tasks” screen (iOS) was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent update, Version 10.12.
    You can learn more here:
    https://discussion.evernote.com/announcement/207-update-evernote-1012-for-android-and-ios-is-here/
    If you have a new/different issue, please start a new thread.
    Thank you!
     
  10. Shane D.'s post in [Fixed in Version 10.16] "Note/Task/Attachment/Sketch" box blocks app navigation (Mac/Win) was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent update, Version 10.16 for Mac/Windows.
    You can learn more here:
    https://discussion.evernote.com/announcement/205-update-evernote-1016-for-mac-and-windows-is-now-here/
    If you have a new/different issue, please start a new thread. 
    Thank you!
  11. Shane D.'s post in [Feature Released in Version 10.16] Restore Import Folders was marked as the answer   
    Hi All,
    This feature has been added to Evernote for Mac/Windows version 10.16.
    Learn more here:
    https://discussion.evernote.com/announcement/205-update-evernote-1016-for-mac-and-windows-is-now-here/
    If you have a new/different request, please start a new thread.
  12. Shane D.'s post in [Fixed in Version 10.16] "Note/Task/Attachment/Sketch" box blocks app navigation (Mac/Win) was marked as the answer   
    @dustov
    Thanks for reaching out, and for letting us know.
    Our development team is aware of this issue and working on a fix. This issue happens when the left navigation menu is minimized and clicking on the green **+** button menu results in a pop-up that cannot be closed. While absolutely not ideal, here is a workaround that resolves most cases:
    1. Go to **File > Sign Out [name]** from the menu bar.
    2. Select the "Remove my Evernote data from this device" option, then click **Sign out**.
    3. Restart your computer.
    4. Sign back in to Evernote.
    Please let me know if you're still having trouble after following the steps above.
  13. Shane D.'s post in [Fixed in Version 10.12] Stuck on “Introducing Tasks” screen (iOS) was marked as the answer   
    Hi all,
    As some users have reported, we are seeing reports that some users cannot move past the “Introducing Tasks” screen when they open their Evernote mobile app.
    If you have been affected by this issue, we apologize for the trouble it has caused you. 
    The root cause is likely that the size of your text, combined with the size of your screen, is pushing the “Take a tour” and “Remind me later” buttons (which allow you to move past the introduction page) off the viewable screen. 
    Our development team is aware of it and working on a fix. 
    Until the fix is in place, you can get past the “Introducing Tasks” screen by temporarily adjusting your default font size. Here are the steps:
    Open the iOS **Settings** app. Go to **Accessibility** and unselect "Larger text."  
    If that doesn't work, try the following:
    Open the iOS **Settings** app. Go to **Display & Brightness > Text Size** and move the dot to the smaller size (slide it to the left). Once you can get past the introduction screen in Evernote, you can return your text size to your desired settings. The introduction screen is only shown once and should not be an issue again.

     
  14. Shane D.'s post in [Feature Release in Version 10.14] Restore Quick Switcher (CMD+ J) was marked as the answer   
    Hi All,
    This feature has ben added in our most recent release, Version 10.14.
    Learn more about Version 10.14 here:
     
    You can learn more about the quick switcher here:
    If you have a new/different request, please start a new thread.
     
  15. Shane D.'s post in [Feature Released in Version 10.14] Restore Quick Switcher (CTRL+Q) was marked as the answer   
    Hi All,
    This feature has ben added in our most recent release, Version 10.14.
    Learn more about Version 10.14 here:
    You can learn more about the quick switcher here:
    If you have a new/different request, please start a new thread.
  16. Shane D.'s post in How to request a Developer Token was marked as the answer   
    Hello,
    In order to request a developer token please fill out this form.
    Developer token requests are reviewed the Monday of each week.
    If your request is accepted, we will notify you via DM once the developer token has been issued.
    Thank you.
  17. Shane D.'s post in [Fixed on 5/17/21] Suddenly can't login to the web client from Firefox was marked as the answer   
    Hi All,
    We believe this issue has now been fixed.
    Please check, and let us know if you're continuing to encounter issues.
  18. Shane D.'s post in [Fixed in Version 10.8.2] Home freezes after 'Get Started' on iOS Devices was marked as the answer   
    @Ariggsby It seems as though you're encountering a different issue. I'll reach out to you directly to gather more information.
  19. Shane D.'s post in [Fixed in Version 10.9] Evernote crashes with MessagEase keyboard was marked as the answer   
    @DanSol We believe this issue has been fixed in our most recent update, Version 10.9.
    You can learn more here:
    At this time, I am closing this thread.
    If you have a new/different issue, lease start a new thread.
    Thank you.
  20. Shane D.'s post in [Feature Released in Version 10.13] Export all notes in HTML was marked as the answer   
    Hi All,
    This feature has been added to our Windows and Mac desktop apps in version 10.13.
    You can learn more here:
    https://discussion.evernote.com/announcement/196-update-evernote-for-mac-and-windows-1013-is-here/
    At this time, I am closing this thread.
    Please start a new thread if you're encountering a new/different issue.
  21. Shane D.'s post in [Fixed in Version 10.9] Exporting or downloading an attachment from Evernote Mobile (Android) was marked as the answer   
    Hi All,
    We believe this issue has been fixed in our most recent update, Version 10.9.
    You can learn more here:
    To further clarify, this was an Android specific issue, and should not be affecting iOS.
    If you notice similar issues with iOS, please start a new thread in the correct forum.
    At this time, I am closing this thread.
    If you have a new/different issue, please start a new thread.
    Thank you.
  22. Shane D.'s post in [Fixed in Version 10.9] Can't/Unable to log in was marked as the answer   
    We believe this issue has been fixed with our most recent release, Version 10.9.
    You can learn more here:
    Please try updating, and let me know if you have any other questions.
     
    Also, if you are experiencing this issue via the Web Client, please let us know here:
     
     
  23. Shane D.'s post in No way to process a payment for premium from Brazil was marked as the answer   
    @Gustavo Santos You will need to open a support ticket to get assistance with billing issues.
    Please see this:
     
  24. Shane D.'s post in How to create an Audio note was marked as the answer   
    Hi @Erik Pelicaen
    First, make sure that you're on Version 10.11.5 or higher. (The fastest way to do this is to download it directly from here)
    You can create an audio by clicking on the following:

     
    This process is the same for both Mac and Windows versions of Evernote.
    I hope this answers your question, and please consider upvoting this thread if you found this information helpful.
    Thank you!
     
  25. Shane D.'s post in [Fixed in Version 10.11.5] Perpetual loading screen (Evernote doesn't load) was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent update, Version 10.11.
    You can learn more here:
    This thread is now closed.
    If you are encountering a new/different issue, please start a new thread.
    If you found this information helpful, please consider upvoting or reacting to this post.
    Thank you!
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