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Search has stopped working on all devices

Jlavine

Asked by Jlavine,

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Jlavine

Jlavine 0

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Posted

It seems my app updated to a new version yesterday and the search function is not working.  I can see all my notes and notebooks, but when I search a word/term no results are displayed.  

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Shane D.
Shane D.

Hi All, We have fixed the issue affecting Search, and it is now working. Our sincere apologies for any inconvenience this may have caused. Please feel free to reach out to me directly i

Shane D.
Shane D.

Hi All, We are aware of the issue that is affecting search and are working to fix it as expediently as possible. Please post on this thread if you are encountering this issue. I'll prov

Mystic
Mystic

Same problem. I recently switched to premium to remove the stupid premium purchase ad in search, but now search doesn't work at all, ahaha

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Posted by Shane D.,

Hi All, We have fixed the issue affecting Search, and it is now working. Our sincere apologies for any inconvenience this may have caused. Please feel free to reach out to me directly if you have any questions.
Recommended by Shane D.
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Vil1

Vil1 0

Posted
Posted

Bump. I don't even get an error. Just no results >:(. Sucks when your writing and all your notes are in evernote.

 

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Jaddsky

Jaddsky 0

Posted
Posted

This is bad, Evernote is like my brain's memory.  Not being able to search is really killing my productivity

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TMoore

TMoore 6

Posted
Posted

You might get by until it is fixed if you disconnect from network by wifi or cable.  NO INTERNET CONNECTION and use the local program on your computer.  It will at least let you search.  Temp, I know.  But at least you can do something.  Haven't tried it on a phone yet.

 

 

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ikonw8

ikonw8 0

Posted
Posted

Yes, I am having an issue with search, both web and windows client.  Full text and tag search tried so far.

 

 

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Mike P

Mike P 3,073

Posted
Posted

Given that we are now reliant on search taking place on the server not locally I think EN owes it to it's customers to publish data on reliability, targets, performance etc so that we can make an informed decision as to whether we want to continue to use the product.

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gazumped

gazumped 12,226

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Posted

Anyone tried searches in Legacy?

Ah.

Quote

 

Feb 10, 2021 (8:00 am PT)

[!] Service availability is impacted

We’re aware that search is not working as expected. We’re working to resolve the issue as soon as possible, and will post an update here once it’s been fixed. Thank you for your patience.

 

https://status.evernote.com/

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dkuckuk

dkuckuk 4

Posted
Posted
2 hours ago, sbliven said:

Going offline (disabling wifi) allowed me to search again. Search results were also cached for auto-complete after going online. However, new online searches don't work.

To me this indicates an issue with the server, either a broad issue or a problem with my account. I will try again after the Wed maintenance window and see if that fixes it.

Thank you, sbliven.  Shouldn't have to be this way but at least I can get some work Donne while they figure out what got bolixed THIS time.

 

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2kt

2kt 0

Posted
Posted

So frustrating, really. The search function is gone. And now the copy-paste function freezes. This application is becoming unusable.

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Simone Anzani

Simone Anzani 0

Posted
Posted

Same problem here on Mac and iOS, I was putting the blame on the Apple Catalina supply update 10.15.7 then I read this thread.

Seems it's working on the web version for me by the way

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Jason Kliot

Jason Kliot 1

Posted
Posted

So sad. I’m going to leave Evernote after 14 years. There is only one job this app is supposed to do: save notes and search. That’s the whole point. Always loves Evernote. But enough is enough. 

  • Like 1
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santopaolo

santopaolo 0

Posted
Posted

Same Issue.
ZERO results on search engine

"no notes found"

(i) within the WIN desktop app

(ii) withind the iPAD iOS app

(iii) within the iPhone iOS app

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timcutbush

timcutbush 0

Posted
Posted

I Can't search anywhere, web, iPhone, Windows or Mac. nothing. Sorry to say this is not good enough. Just when I thought i found the perfect tool. Best look elsewhere i guess, total waste of money.

 

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BCap

BCap 0

Posted
Posted

This has happened to me too. It's quite an impediment to my work too, I hope it gets resolved soon.

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Chuck Thayer

Chuck Thayer 1

Posted
Posted

Search not returning any notes even though they exist.  MacBook Pro Evernote Desktop 10.7.6-mac-ddl-public (2321)
Editor: v117.1.15008
Service: v1.27.2
 

I tried using the web version and the search does work.  If I try to switch to use new web Evernote then the search doesn't return.

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bassboy

bassboy 0

Posted
Posted
3 minutes ago, Jason Kliot said:

So sad. I’m going to leave Evernote after 14 years. There is only one job this app is supposed to do: save notes and search. That’s the whole point. Always loves Evernote. But enough is enough. 

Yes, I'm the same. Have been with Evernote for years. But the Mac client has become SO unreliable lately, just bug after bug after bug. Looking at Bear Notes as an alternative.

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gazumped

gazumped 12,226

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Posted
4 minutes ago, Jason Kliot said:

So sad. I’m going to leave Evernote after 14 years. There is only one job this app is supposed to do: save notes and search. That’s the whole point. Always loves Evernote. But enough is enough. 

They are aware and working... 

 

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Wattman

Wattman 2

Posted
Posted

Same problem here on Mac Mini M1 Big Sur. This is really obnoxious. They didn't care to test if this release would break something? How about us who need EN for work?
What a cl*sterf*ck this trip to Evernote 10 has been. Sigh.

  • Like 1
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Alxa

Alxa 502

Posted
Posted

I am experiencing the same on EN 10.8.4 windows and web, absolutely no search anymore.

What really scares me: all notes are downloaded to offline cache, but the client is 0% capable of pulling any information off that. We clearly see, we have a 100% online service. Anything little going wrong on Evernote's side can end main functionality immediately.

Seeing that, actually there is no alternative to EN legacy which still searchs my data very well at this moment. Highly recommend EN legacy to all, that have to get instant access to search again

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manjun

manjun 1

Posted
Posted

Search stopped working an hour ago on all devices including web app. Says no results found for any search
Evernote version 10.8.4-mac-ddl-public (2349) and 10.7.6-mac-ddl-public (2321)

MacOS Catalina version 10.15.7

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Alan Priest

Alan Priest 3

Posted
Posted

Evernote status reports "search is not working as expected". The fact is, search is not working at all and hasn't been for a while. This is unacceptable in a premium product on which I rely extensively throughout my working day.

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martinbraun81

martinbraun81 0

Posted
Posted

Got the same issue (Mac, Big Sur, v.11.1., Evernote v.10.7.6 Premium)


No search working anymore. Just recognized.
Cannot find any to-dos from the last days that haven't been done, yet.
The search for

reminderOrder:* -reminderDoneTime:* -reminderTime:day+1

doesn't work, too.
No way to work now anymore.

Hope you guys provide an updates as soon as possible!!! to fix it.

Best regards,

Martin 🙂

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Claudio79

Claudio79 14

Posted
Posted

Same issue here on Mac and Android clients. Not tested on Windows client yet. It's curious that the app totally relies on backend for crucial functions like notes search. 368 MB of app (Mac version) with no local search... 😐

  • Like 1
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manjun

manjun 1

Posted
Posted

Search stopped working an hour ago on all devices including web app. Says no results found for any search
Evernote version 10.8.4-mac-ddl-public (2349) and 10.7.6-mac-ddl-public (2321)

MacOS Catalina version 10.15.7

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pete2941

pete2941 0

Posted
Posted

Search function in Evernote not working on iPhone or PC verssions.  Tried searching for text in a note I am looking at.

Evernote is pretty worthless without SEARCH!  Premier user too.  GGGRRrrrr...

 

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David Nicolas

David Nicolas 2

Posted
Posted

It is not possible to search in the Mac desktop app or the web interface. Fresh update version today, February 1, 2021

10.8.4-mac-ddl-public (2349)
Editor: v118.1.15148
Servicio: v1.28.1
 

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saksh

saksh 0

Posted
Posted

Yes I am also facing search issues on the web version of evernote since It got upgraded to the latest version . It shows " search result not found "even for the terms that are in my notes.

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Jmmnemo

Jmmnemo 0

Posted
Posted

Yes VERY annoying Search issue on my Mac Book Air with Catalina 10.15.7

The only way to work around is to cut the computer from the Net. I click on the Wifi icon and I go off the grid.

Evernote goes local and the search works again.  Tedious.

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Stuhrer

Stuhrer 262

Posted
  • Level 5
Posted

Yes, search is completely broken on Mac and in the Web App. I hope it is fixed soon because Evernote is now almost useless.

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JusTheSame

JusTheSame 1

Posted
Posted

Yes, I have the same problem! This is a huge issue because that's my main way of finding notes that I quickly need........ and I have 1000+ notes.

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Chris CJ

Chris CJ 0

Posted
Posted

same here, not working on web or ipad, I use web interface for work constantly, technical environment, nearly 1000 notes supporting development & operations activities, I can't find anything (quickly), serious problem on my desk right now, premium account, how the heck can this even happen ???

 

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dtwhite

dtwhite 9

Posted
Posted

Not working for me on iPadOS nor Windows Desktop. 

As a workaround on my iPad, I went into airplane mode and did an offline search in Evernote. I was able to find the note I needed that way, but turned back on wifi again to grab the actual body of the note.

This is probably the more serious issue I've ever come across in my 11 years with Evernote. I have so many notes the search function is critical to my use of it. Scrolling and hoping for the best to find the correct note won't be sufficient.

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Jorien

Jorien 0

Posted
Posted

Search not working on Windows 10.... this happened after I updated the Windows client.

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RainDogToo

RainDogToo 3

Posted
Posted

Here's a quick hack that *appears* to get the search function working for the Mac desktop app: go to offline mode.  I tried that and was able to find objects via search.

YMMV, obviously.

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RKoreto

RKoreto 8

Posted
Posted

Just downloaded the latest Windows version an hour ago. Search still not working. This just adds to my overall disappointment with the new desktop version, which actually ADDS steps to my most used tasks. Who redesigns an app that ADDS steps!!??

 

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Jim Basler

Jim Basler 0

Posted
Posted

Ten year Evernote user here. This is brutal. I can't find important notes using search on either my Mac, the web version, and mobile. We need a fix ASAP!

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JGBurdine

JGBurdine 5

Posted
Posted

In my evernote apps, when I search by tags nothing shows up.  No notes. But it tells me I have some. But on the evernote website it shows all my notes. I've restarted it several times, and even deleted and downloaded the app again. Still doesn't show any notes. This is happening on my iPhone and on my mac version. 

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ej8899

ej8899 175

Posted
Posted

Just a reminder that search still works in the Legacy editions of Evernote. 

  • Like 1
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Casper

Casper 0

Posted
Posted

Hi, same here: all of a sudden no more search results on all devices including Web

Thx in advance for your efforts to fix this asap

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Leonardo Cruz

Leonardo Cruz 0

Posted
Posted

Same here, can't search or browse tags. I'm using the website, and while the notes have their respective tags, the option to filter them is not working.

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JGBurdine

JGBurdine 5

Posted
Posted

In my evernote apps, when I search by tags nothing shows up.  No notes. But it tells me I have some. But on the evernote website it shows all my notes. I've restarted it several times, and even deleted and downloaded the app again. Still doesn't show any notes. This is happening on my iPhone and on my mac version. 

 
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Slumdog.Engineer

Slumdog.Engineer 0

Posted
Posted

Can't search for anything since this morning - I keep getting "No notes found" message. Tried signing out and signing back in, closing the app, force reloading. But nothing works. I am on macOS Catalina 10.15.7. The search was working fine on this same OS till yesterday, and not sure what happened today.

This seriously hinders my work. Hope the Evernote team can release a fix soon.

Update: Just checked, and confirmed that besides the app, the search also does not work in Evernote's web-interface opened in browser.

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KomaZcore

KomaZcore 0

Posted
Posted

Same issue - using iOS and Win10 - both latest updates.  Search not finding items I know are there.  "No notes found" the reply to both.

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shelster

shelster 0

Posted
Posted

Is it just me or am I NOT able to do a simple search in my "All Notebooks"? I just pulled stuff up yesterday. Then today I wasn't able to find it this morning. I got to my desktop (MacOSX) and find it right away. Ohhh I wasn't connected to the internet because I had my wifi turned off. I upgrade my Evernote and now unable to find my Recipe for dinner tonight. 

What the heck! 

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Gideonblaze

Gideonblaze 2

Posted
Posted

Search broken here too. I tried upgrading to latest version, Mac 10.8.4. I'm running Mojave 10.14.6. All attempts yield message "No notes found
Try using a different keyword or filter."

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Paul A.

Paul A. 681

Posted
Posted

Echoing others, search totally non-functional on latest macOS Desktop and Android. Looking forward to a fix soon.

And relatedly, surprised that the EN client can't search the local cached notes, not even as a fallback when online search isn't working.

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CalS

CalS 5,311

Posted
  • Level 5*
Posted
4 hours ago, kaksiir said:

What the heck?

I guess you can’t find ***** with the new EN, literally.  Sorry for the dark humor, I couldn’t help myself.  

IOS not working for me either.  Will check Windows legacy desktop in a bit.  I assume it will work as it is local based.  

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airconlin

airconlin 2

Posted
Posted

Search function is not working in Win 10 app, not working on Web version from Chrome.
Without search function, the service is useless,  it is a disaster, live or dead problem for Evernote.

I would suggest Evernote to allow user's local PC have a copy of text content database, allow local text search, reduce your liability and server workload.

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keirstinc

keirstinc 0

Posted
Posted

I am not on Big Sur and my search also stopped working 

I am on macOS Catalina 10.15.7

Google Chrome Version 88.0.4324.150 (Official Build) (x86_64)

 

 

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Huangqi01

Huangqi01 0

Posted
Posted

Yes happening to me. Please update ASAP. FYI - Works on web version, just not app version of Mac Big Sur as of yesterday.

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Rares Pop

Rares Pop 2

Posted
Posted

The same for macOS Big Sur Evernote desktop app. I tried also in the Evernote Web and it is the same results No notes found

but it works on Android 11 (old app)

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ahsonnenschein

ahsonnenschein 0

Posted
Posted

I can't find anything in my notes with "search" today. I have thousands of notes with information that I need to access to do my work each day. This is a totally unacceptable,  catastrophic failure. The basic functions of the product that people depend on cannot be lost because you are making improvements,  doing upgrades or whatever. People are going to lose the ability to work and earn their income because of this problem. 

 

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Matthew Davidge

Matthew Davidge 0

Posted
Posted

duh! Evernote broke its text search; just a little thing like stepping on the oxygen tube without knowing it; two weeks ago it was the cursor-jumps-to-home bug; really crummy work - exploring the move to (dreaded) Microsoft's OneNote

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David Bu

David Bu 1

Posted
Posted

Sadly ditto. Started a few hours ago on 2 Mac devices. In my case appears to have occurred after the 10.15.7 update. The quality and reliability of Evernote has taken such a dive in recent months and I'm unsure I can rely on this for my work. Could the Forum members highlight any good alternatives?

10.7.6-mac-ddl-public (2321)
Editor: v117.1.15008
Service: v1.27.2
© 2019 - 2021 Evernote Corporation. All rights reserved

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Kaos

Kaos 0

Posted
Posted

Same issue here. On an iMac running Catalina (10.15.7). Search returns no results. I just get:

     No Notes Found. Try using a different search word or filter. 

 

I'm even using words that I can see in the the "All Notes" thumbnails in left column.

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Scott Pletcher

Scott Pletcher 0

Posted
Posted

Search is not finding any of my notes with the web client.  Pulling up notes via tags isn't working either for me.

10.8.4-web(229) on Chrome/Ubuntu 20.04

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ffdsaf

ffdsaf 3

Posted
Posted

My evernote search always return 0 results, on both OSX and web. This renders it unusable to me, since I have 2700 notes. If they cannot fix it by tomorrow I'll switch to OneNote.

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cassandra

cassandra 1

Posted
Posted

This is final straw. I've been a paid Evernote subscriber for nearly 12 years, but I'm OUT. The last "downgrade", the slowness, the "enhancements" that make using the software harder to use...I'M DONE.

  • Like 1
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bjepson225

bjepson225 0

Posted
Posted

Search function not working on MacOS Catalina & Evernote version 10.7.6!!! Need this back or a hack asap - not working on web browser or app. 

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