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Austin G

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Austin G last won the day on February 16 2020

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  1. Same issue here: https://www.evernote.com/shard/s373/sh/c9678945-dc1f-e2bf-4175-ef96fcfeef0e/v0EZ0kV2GNd34uaL6w3EyxzLoZAs2R-ar6NJN_ktPVJVS00VEmqIcVoPyQ I downloaded the .jpeg on my mac and attached it to a note using the desktop app. But it doesn't seem specific to a certain device or method of attaching the image. I had the same issue when attaching images using the web app. I'll also submit a ticket. Thanks @agsteele! 🙂
  2. This issue should be fixed in our 10.39 update. Please install it from here: https://evernote.com/download Please let us know if the issue continues after updating to version 10.39.
  3. Thanks for the report and for your patience while we work on a fix. We're on it. I'll update this thread when it's available.
  4. Thanks for your patience while we worked on a fix. This issue is fixed in our 10.39 update that's scheduled for release today. I'll post here ASAP when it's released and available from https://evernote.com/download
  5. Thanks for this report. We're looking into this now. Please send me your activity logs in a DM when you get a moment. Click the search icon located near the Windows button. Search for %appdata% and press Enter. Click inside the Evernote folder, then click inside the logs folder. Select all files, then right-click and select Send to > Compressed (Zipped) Folder. Save and attach the zipped file then Send them to me in a direct message here Thanks
  6. The local data will be retained during the uninstall/reinstall process.
  7. Thanks again for this report. We have stopped the auto-updates to this version. Please uninstall version 11.38 and install the current GA version, 10.36 from https://evernote.com/download. After reinstalling version 10.36 you should not see another prompt to update to version 11.38. Thanks!
  8. Thanks for this report! We're looking into this now and working on a fix.
  9. If you installed the application from the Microsoft App Store it will not be listed in the control panel, but is should be in the "Apps and Features" section. Please try these separate steps to uninstall the app: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 Which browser are you using when you try install the app https://evernote.com/download? To help isolate the issue please try using the Edge browser.
  10. @Happy ChapThanks for this report, we're looking into it now. In the meantime, please try these steps to fix this: Go to File > Sign Out from the menu bar. Select the "Remove my Evernote data from this device" option, then click Sign out. Sign back in to Evernote. Please let us know if the issue continues after completing these steps.
  11. Hello. Thanks for this report. We're looking into this issue now. We will post updates here: status.evernote.com If you created the account using Sign in with Apple using can access your notes using these steps: https://help.evernote.com/hc/en-us/articles/360058137073-What-to-do-if-Sign-in-with-Apple-is-temporarily-unavailable
  12. I have windows 10 and use chrome.

    Web clipper shortcut when pressed locks my computer.

    Have tried to fix with no success any suggestion to restore this much used Evernote feature.

     

  13. Hello. Thanks for these reports. We're working on a fix for this issue now. In the meantime please reinstall the app as a workaround. After reinstalling there should be no problems when sharing to Evernote. Please let us know if that's not the case. Note: Notes created by sharing to the Evernote app can sometimes take up to 30 seconds to appear within the app, as @EZ-KEELmentioned. We're working on improvements to reduce this time. This is separate from the original report affecting version 10.25 where items shared to Evernote never save. Again, please reinstall to resolve that issue. Thanks for your patience while we work on these improvements!
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