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Austin G

Evernote Staff*
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Austin G last won the day on February 16 2020

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  1. this issue should now be fixed in version 10.17.6 of the app store version. This version is in the process of rolling out to all customers now. If you still see the issue on 10.17.6, please try these steps: Select File > Sign Out Select the option to delete the local app data Sign back in Thanks
  2. Thank you for these reports. We are working on a fix for this now. As a temporary workaround, switching your display language to English here should fix the problem: https://www.evernote.com/PersonalSettings.action Thanks for your patience while we work on a fix.
  3. Hi. Thanks for reporting this sharing problem. To help isolate the issue please try using Evernote Web to share the notes: https://www.evernote.com/client/web Please let us know if the issue continues on Evernote Web. Thanks!
  4. thanks @Jarod Weaver. This may be caused by known issue that can occur when tasks are created in notes shared to your account. We're working on now. Please use these steps to resolve this issue in while we work on a fix: 1. Go to File > Sign Out from the menu bar 2. Select the "Remove my Evernote data from this device" option, then click Sign out 3. Restart your computer 4. Sign back in to Evernote Please let me know if you're still having trouble after following the steps above or if you did not create tasks in notes shared to you.
  5. Thanks everyone for your patience while we continue to work on a fix. We were unable to identify a fix by our scheduled 10.13 release date, but will release the fix as soon as we can. I will post an ETA for the fix ASAP.
  6. Thanks for these reports. We're looking into this now. I'll post an update on the fix here ASAP. Thanks again!
  7. Thanks for these reports! We are working on a fix for this issue that is scheduled for the next release. Until this issue is solved we found that sometimes quitting the app or closing the note and reopening fixes the issue. Thank you for your patience while we work on a fix.
  8. Thanks for this report. We are looking into this. Please try these steps to help isolate the issue. Go to https://www.evernote.com/PersonalSettings.action Toggle the option to enable/disable the version 10 + Select Go to Notes Please let us know if the same issue occurs with the Version 10 of Evernote Web disabled or enabled. Thanks.
  9. Thanks for your patience. This should be fixed in version 10.16. Please let us know if you still see this issue after updating to that version. You can get version 10.16 now from here: https://evernote.com/download/
  10. Can you help me retrieve my old notes?  I've downloaded the legacy version, signed in with no luck on retrieving the notes.  I've been a member since 2018 using the same email address the entire time.  I'M LOST HERE!!!!! Is there any way to get these back or is it done deal and have to start completely over?  BTW, where did our sensitive data go to if we can't get it back?

    1. Show previous comments  2 more
    2. Austin G

      Austin G

      Thanks. I'm happy to help.

      I did not find any accounts for those emails. Please try these steps on your Windows PC to help me find the account.

       
      1. Select: Tools>Options>General>Open Database Folder
      2. Capture a screenshot of the list of files in your database folder.
      3. Reply with the screenshot attached.

      Thanks, 
    3. MELIRAYDB

      MELIRAYDB

      Hi Austin,

       

      I didn't create my account on a PC.  I used the Evernote App on my phone.  How do I find the account if using an app?

       

    4. Austin G

      Austin G

      Hi, 

      Please go to https://www.evernote.com/SupportLogin.action and select "continue as guest" to file a support ticket so we can look into this further. 

      Thanks,

  11. Hi. Sorry for the delays. I see we've since followed up on your report via email. I reviewed the images and I'm happy to help. Please select View > Note list to show the notes in your notebooks.
  12. Thanks everyone. We are working on a fix now. I will update this thread when I have more info on the fix.
  13. Thanks for these reports. We're working on this issue now. The issue appears isolated to links created from legacy clients and skitch. Please use our Version 10+ clients or Evernote Web to get the links as a workaround while we work on a fx.
  14. Sounds like you may have logged into a separate empty account. Please check the device last used to access the notes and confirm the email you used to login on the mac matches.
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