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Austin G

Evernote Employee
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Austin G last won the day on May 18

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About Austin G

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  1. Austin G

    Evernote for Windows 6.13 Beta 3

    I can't reproduce this issue on the current GA. Anyone else still seeing this? I've opened a support ticket to investigate this further. Please reply to the email in your inbox when you can. thanks.
  2. Austin G

    Evernote for Windows 6.13 Beta 3

    Yes. Sorry for being unclear. We're still working on a fix for the "Note.updateSequenceNum" sync error. Please reinstall 6.11.2 until this is fixed: http://cdn1.evernote.com/win6/public/Evernote_6.11.2.7027.exe
  3. Austin G

    Evernote for Windows 6.13 Beta 3

    6.13 GA has been released. You can select Help > Check for Updates or download it from https://evernote.com/download/ now. The forum post is coming soon! 🙂
  4. Austin G

    Evernote for Windows 6.13 Beta 3

    Thanks for these reports! We're working on addressing the issues (lost tags and content) with new notes. We have also identified the issue triggering the EDAMUserException: errorCode=DATA_REQUIRED parameter="Note.updateSequenceNum" sync error. As @Don Dz mentioned, uninstalling 6.13.12, and reinstalling 6.11.2. is the only workaround for that issue at the moment.
  5. Austin G

    Screen shots

    I'm looking into this, but can't reproduce the issue. Do you know which version of snagit you are you using? Until we can fix this, why not try the screen grabber that's built into Evernote? Just right-click the icon in the tray, and select "Clip Screenshot" or use our global screen grab shortcut (WIN+SHIFT+S). If you're on WIN 10, you'll need to change the keyboard option to something else since the WIN 10 OS uses that key combination already. You can change these from Tools > Options > Shortcut Keys.
  6. Austin G

    Can't edit parts of a note

    @Seattlitte @_BrianBell Thanks for the confirmation!
  7. We feel your pain! We're still working on it. Until this is fixed, try using our CTRL+Q Quick Search feature. This issue should not occur when using the Quick Search option.
  8. Austin G

    Can't edit parts of a note

    This issue is fixed in our 6.13 beta 3 release. Please let us know in our beta post above if you're still experiencing this issue on 6.13.3. Thanks!
  9. Austin G

    Can't edit parts of a note

    Update for all: We've identified the root cause of the issue. A fix is scheduled to be in the 6.13 GA. Thank for the reports, and patience as we worked on finding the issue!
  10. Austin G

    Can't edit parts of a note

    The fix is coming in 6.13 GA. Please reinstall 6.7.5 until it's released: http://cdn1.evernote.com/win6/public/Evernote_6.7.5.5825.exe
  11. Austin G

    Evernote for Windows 6.13 Beta 2

    OK thanks for the info. We'll keep testing this on our end. Yes. Duplicating the flagged notes and then rebuilding the database should fix this. Do the flagged notes appear in your note list if your press and hold the CTRL key while clicking on the sync icon? Please let us know if it happens again after the rebuild. Thanks again for this report.
  12. Austin G

    Evernote for Windows 6.13 Beta 2

    Thanks for the report. We're looking into this. Do you recall what steps you did within Evernote to trigger this issue? Did you move these notes into a different notebook after editing them?
  13. Austin G

    Can't edit parts of a note

    @studio I've found a user to test with. Thank you. A fix should be coming soon. Reinstalling 6.7.5 is still the best workaround if blue frames continue to appear after reinstalling 6.10. Here's the download link for 6.7.5: http://cdn1.evernote.com/win6/public/Evernote_6.7.5.5825.exe
  14. Austin G

    Can't edit parts of a note

    @richcomposed @Rob van Vliet @JaclynM @jason.huang @rustyh3 @_BrianBell @BurgmanLover @SamAll @billkorn61 @StefanGagne and anyone else affected by this issue: We have two test builds we would like you to try. Please let me know if you have the time to allow me to connect to your PC for 15-20 minutes while we run the builds. Anyone available after 3:30 CT today? Will post the build with the fix here once we have it confirmed. Thanks!