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Austin G

Evernote Staff*
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Community Answers

  1. Austin G's post in Notes are encountering an error in the new version was marked as the answer   
    Thanks for your patience while we worked on a fix. We believe the issue is now solved. Please let us know if the errors continue. thanks! 
  2. Austin G's post in Differring tag filter results was marked as the answer   
    @markjlThanks for reporting this issue.  

    There is a known issue where recently tagged notes or recently installed clients may demonstrate this behavior. We are working on fixes for those issues. 

    How long ago were the todoist tags added to these notes? If you try again now does it work? 
    Lastly, does the same issue occur when using evernote web: https://www.evernote.com/client/web?

     
  3. Austin G's post in Retrieve all my notes from 2016-present was marked as the answer   
    thanks @bobrep. Yes there are two separate accounts tied to two different addresses. 

     Looks like both accounts were created in 2016 and the gmail account has been in use since.  Use these steps to merge the content of your two accounts: https://help.evernote.com/hc/en-us/articles/209004867-Merge-the-contents-of-two-Evernote-accounts  The steps ask you to  export the notes from one to the other.  

    Since it sounds like your gmail account contains most of your content I recommend moving your notes from the comcast account into that account. Even if you already upgraded the comcast.net account. We can sort out the billing after the accounts are in order easily. 

    In my experience It's easiest to keep the content in the  account that has more notes and notebook, and move the notes from the account with less content over. Once all the notes are in the single account we can update the email address to your desired address and move the paid subscription over. I'll follow up with you in our email thread to continue to assist, but for anyone else that falls into this scenario the process outline is:
    Export notes from account with less content into account the account that contains more content Ensure anything  you need in the smaller account has been exported and saved into the large account  downgrade, refund, and deactivate the smaller account  update the email on the larger account to the desired email  upgrade the account  PS I redacted your emails from your post above for your email security because spammers sometimes like to abuse emails posted on forums.  
     
     
  4. Austin G's post in Can't open Excel, Powerpoint, or Word files, says Directory can't be found was marked as the answer   
    We're looking into this now. Thanks for these reports.  This issue appears to impact the installation from the app store only, but not for all customers. 

    Please try uninstalling the app from the app store and reinstalling Evernote from https://evernote.com/download/. Please let us know if the issue continues after installing the direct download version of the app. 
     
  5. Austin G's post in Merging notes intermittent was marked as the answer   
    Thanks for these reports. All issues related to images lost when merging notes should be fixed in the latest version 10.11 release. Please let us know if you see this issue on version 10.11. thanks. 
  6. Austin G's post in Evernote all blank was marked as the answer   
    Hey folks.  Thanks for these reports.
    This issue appears to be isolated to older browser versions. Specifically  Chrome < 85, Edge < 85, Firefox < 77, Safari < 13.1, Opera < 71.  We're working on a fix for these browser versions. In the meantime Please update the browser to fix this, or revert to the previous version of Evernote Web from your settings page: https://www.evernote.com/Settings.action The previous version of Evernote web will load on the older browser versions. Thanks.
  7. Austin G's post in [Feature Released in 10.8] Return note links to a single click was marked as the answer   
    Single Clicks for internal links are back in version 10.8.. Thanks for the feedback around the differences from legacy behavior when the note is opened in its own window. I've documented this for further review. 
  8. Austin G's post in [Fixed in Version 10.9] Configuration File Error Evernote\config.json SyntaxError: Unexpected token was marked as the answer   
    Thanks for reporting this issue. Please use these steps to fix this: 
     Press CTRL+SHIFT+ESC keys to open the task manager   Select "More Details" to view the background processes Select any processes with "Evernote" in the title, and end them Open Windows Explorer  Paste %appdata% in the window header and press Enter Rename the folder "Evernote" to "Z_Evernote" Open Evernote and sign in  
    Please let me know if the issue continues after completing these steps Thanks! 
     
  9. Austin G's post in [Troubleshooting] All notes appear as blank in Evernote was marked as the answer   
    Thanks for these reports. We're looking into this. 

    When you restart the program, please try to open the task manager and quit all Evernote processes to ensure the app is fully quit. 
     Press CTRL+SHIFT+ESC keys to open the task manager   Select "More Details" to view the background processes  Select any processes with "Evernote" in the title, and end them Restart Evernote  Those steps should fix the issue as a workaround while we look into this. Please let us know if that's not the case. 

     
  10. Austin G's post in [Fixed in Version 10.5] Specific Individual Notes do not load when selected was marked as the answer   
    Hey Everyone. We addressed some note loading issues in our latest version 10.5. Please install it from here: https://evernote.com/download/, and let us know if you continue to see issues. 

    The fix in this version is specific to shared notes sometimes not loading. If you see this issue with all notes, and the about window is also blank, please post your report in this separate thread: 
     
  11. Austin G's post in Issues with modifying tags/filtering tags was marked as the answer   
    Thanks for your feedback and patience while we work on addressing this. Improvements to search are scheduled to be in the 10.6 release. Please let us know if search results are taking > 2 seconds to show recent changes to the notes after version 10.6 is released. Thanks! 
  12. Austin G's post in Unable to annotate PDF was marked as the answer   
    @Cordy91Thanks for the report and for purchasing premium! It sounds like the Evernote app is having trouble recognizing the upgrade. We're looking into this now.

    In the meantime, please try signing out and back into the app. The upgrade should be recognized after that. Let us know if that's not the case. Thanks again!
  13. Austin G's post in Google single sign on broken on Windows App was marked as the answer   
    Thanks for your patience as we continue to identify the cause of this Sign in with Google issue. As a workaround, please create an Evernote password for the account. 
    Go to https://www.evernote.com/ForgotPassword.action  Enter your email address and click "Send Verification email" Click on the password reset link in your inbox and create a new password Open the Evernote for Windows Desktop app Enter the email address and new password   
  14. Austin G's post in Developer Token are not supported anymore? was marked as the answer   
    Please contact Evernote Support to request a new token: https://www.evernote.com/SupportLogin.action. Thanks. 
  15. Austin G's post in Virus found in EvernoteTray.exe was marked as the answer   
    @Mark Barefoot @Wern Our security team has completed a thorough investigation and concluded that this is a false positive. We're reaching out the following anti-virus software companies to alert them of this:
    Max Secure Metadefender HEAT AntiVirus HitManPro Please let us know if you're experiencing this with an anti virus app that's not listed above. Please know that all of our products our scanned using our internal anti-virus software prior to release. Let us know if you have any additional concerns or questions. 
     
  16. Austin G's post in Spell-checker flagging contractions such as "don't" as misspelled was marked as the answer   
    Thanks all for the reports. We're aware of this one and working on a fix. I'll update here when I have something to share. 

    Thanks again. 
  17. Austin G's post in New Notes Always open behind other windows was marked as the answer   
    Try these steps. 
    Tools > Options > Note > and uncheck   "Create new notes in a new window" File>Exit Open  Evernote Tools > Options > Note > and check  "Create new notes in a new window" Let us know if the issue continues. 
     
     
  18. Austin G's post in Evernote (Not Responding) was marked as the answer   
    Thanks for the update. Try these steps to help fix this. 

    1. Open Evernote for Windows
    2. Once open click on **Tools** in the menu bar of the application.
    3. From there hold down the CTRL key and hover over to **Help** and you will see the Help menu has been expanded.
    4. Choose **Fix All Notes** and then go back and choose **Optimize Database**.
    5. Restart your computer and then go back into Evernote 

    Let us know if that helps. 
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