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Scot C

Chrome Please fix the Chrome Clipper - and bring back all the previous functionality

Idea

I was using evernote quite happily to clip out images I needed for my trip planner. I would right click on any image and the context menu would pop up for "clip image." I would clip and and would send to my inbox folder.

Now when I right click on an image my only options are 1. Clip full page, 2. Clip bookmark, or 3. Clip screenshot. 

What happened to Clip Image? I haven't changed any settings knowingly.

I am using version 7.0.0.293

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I followed the instructions of an earlier post to download and install the 6.13.2 version.  No matter what browser or OS I use, I can't get the file to download as a valid and expandable zip file.  If some has another source of a working file, I would really like to get it.   Perhaps you could share a valid file or folder via a public dropbox link?

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Re-instate the note taking field. You've made this current version almost useless. I may as well use the bookmarks feature in my browser instead!

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I cast my vote here, too.

Please restore full functionality of Evernote Web Clipper in Chrome.

Top priority: remarks field, folder search field.

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For everyone's benefit, but especially to notify @Evernote, here's another thread on this same subject:

 

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On 2018-04-09 at 3:34 PM, JMichaelTX said:

If you have actual facts, backed up by a link to a credible source, then feel free to share that.

I've seen no official response from Evernote; just this post from an Evernote employee and a twitter response from Support

Edited: Now this

 

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 I badly need the Add remark feature back

I'm getting really tired of Evernote taking away functionality.  It seems that they only want to do fun new things like group collaboration, but don't care about the basic functionality we've come to rely on and pay for!

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Very disappointed in the loss of 'add remark' feature. 

Random loss of functionality completely undermines the service.

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Posted (edited)
On 4/7/2018 at 6:31 AM, Etonreve said:

I find your solicitude baffling. This is a not-inexpensive app by an established company that has been made demonstrably less useful. There has been no meaningful communication from Evernote. I've had a premium subscription for years and so I suspect have many of the people here and elsewhere who are distressed. 

The service isn't fully paid, so not every customer affected by this is a paying customer. Since freemium customers often turn into paying customers, I included them. We're all customers, so our feedback - of all types and phrasings - should be accepted. I too am a premium customer, but that shouldn't matter to Evernote - or this forum - because the changes affect every customer.

I don't believe I am being solicitous, but of course that's entirely your opinion and you are entitled to it. I do know that for me, personally, yelling and threatening isn't very helpful to making me change my mind or having a meaningful discussion. I do find that level-headed discourse often allows those with differing opinions to come to some sort of understanding, so I try to come at all discussions with that mindset. I know, it's a terrible habit to have. =)

You are welcome to provide your feedback in whatever way you find most comfortable or helpful to you, and I will provide mine in the way that is most comfortable to me. I hope that Evernote listens to us regardless of which voice they prefer.

I hope your day is excellent Etonreve! May our Evernote web clippers be fixed by the next sundown!

EDIT: I also agree with your earlier point about this is a terrible way to treat customers - paying or not - and should be addressed. Just because I agree differently doesn't mean I disagree. =)

Edited by xtoq
Clarification

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On 4/5/2018 at 6:01 PM, gazumped said:

A recent update to Chrome seems to have broken Clipper completely.  Evernote responded by diving in and fixing it with an emergency bypass,  but the 'new' clipper lacks notebook selection and comments amongst other things. 

Evernote say they'll bring back missing features when they can (my wording - they may have been more definite and more urgent than that). 

If you want want Evernote to put fixing the Chrome clipper and bringing back all the original features to the top of the list and treat it as Priority 1,  please vote here!

Remember you can still use other browsers,  or change your workflow to get around these missing features,  but the changes completely break any Chrome users' workflow!!

Why does Evernote insist on breaking something useful with nearly every update? Is the company in trouble? As a paying customer I have the right know. I no longer feel certain that my notes are in good hands. After all, there appear to be very few -- if any -- internal control processes that would prevent buggy updates.

In the latest case some hack decided to mess up the Chrome Web Clipper.

My top complaints about the current version:

  • Bring back the notes field
  • Bring back the alphabetized list of notebooks
  • For CRYING OUT LOUD: Stop showing me related notes. They are useless. They display regardless of which options I select

  I am, for now, still a paying customer. But I'm actively looking for an Evernote alternative. 

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On 4/5/2018 at 8:23 AM, gazumped said:

There's always other browsers,  other clippers...

Changing to 'other browsers' is a major workflow impediment to a lot of us.

As for 'other clippers', not sure what you mean. Do you mean 3rd party Evernote clippers? Or other clipping services?

If the former, there's the opportunity cost of spending time researching & testing 3rd party clippers, then dealing with *their* flaws. & that's w/o considering the added risk of giving an unknown 3rd party access to your Evernote stack.

If the latter, the field is pretty small: Evernote drove most competitors out of the field, & of the few that remain commercially viable AFAICS only OneNote approaches 80% of the feature set (& doesn't include features I use all the time).

 

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Hi All,

Thank you for all of your feedback, comments and concerns.

I’ve gone ahead and merged multiple threads that relate to the changes with the Web Clipper for the sake of clarity, and to better enable our ability to track your feedback.

I’ve reached out to our Development Team in order to obtain more information regarding the changes with the recent release of Clipper 7 for Chrome.

The team let me know that Clipper 7 for Chrome contains a completely re-written clipping engine that they believe will create a better clipping experience overall.

Unfortunately, as they are using a new clipping engine,  they were unable to immediately implement all of the features that were previously available in the older versions of the clipper.

However, they did let me know that they are currently working on bringing several features back into Clipper 7 to provide feature parity with the previous versions of the clipper.

At this time, I’m working with our team to gather more information, and to determine how best to proceed to address your feedback and concerns.

I’ll follow-up once I have more information available.

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1 hour ago, xtoq said:

Exactly! In my opinion and experience, this sentiment is a large part of the problem in freemium software: the idea that someone who uses the service but doesn't pay for it is somehow not "worthy" of the same user experience and customer care that "paying" customers are. Thank you for clarifying that you agree that's a silly position to have!

I really don't think that that's quite what @Etonreveis saying. I think that during the furor over Evernote's pricing changes a couple of years back, there was some noise about "freeloaders" in the relevant topics (which is what they're possibly referring to), but that's pretty much absent these days, in the forum areas that I inhabit anyway (I read a fair amount, usually).

In the forums, nobody1 cares whether you're a paid user or a free user. Users are users, and this being largely a user-supported forum, nobody (even Evernote staff) is going to ask whether you're a free or paid user, unless your particular problem bumps up against the free vs. paid version limits, in which case, advice will be tailored appropriately.

But customer service is another thing; it costs money, and so Evernote has made a choice to offer levels of support. Free users can get help on Twitter. They generally can't get help via standard support, as best I understand it.

But ultimately your voice is heard in the forums here, which Evernote staffers monitor pretty thoroughly, even if they don't respond to everyone.

Anyways, with respect to the actual issue here, the answer -- per @Shane D. -- is that they know about the issue of missing features, and they're working on it. It can be hard to predict feature implementation timelines (it's often wishful thinking), so they're loath to do so, and understandably so, in my opinion. We're all in the same boat here, in that respect, and I think we're all going to need to be a little patient.

1Or only a vanishingly small number of people

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On 4/8/2018 at 9:07 AM, gazumped said:

So I'm going to go back to answering those queries where I may actually do some good.  No-one will know exactly what happened here unless and until you get an official statement so be as imaginative and critical as you like. 

@gazumped, I'm glad to see you state that no-one, including yourself, knows what happened.  So why were you spreading misinformation? (don't answer --that's a rhetorical question).

However, I can report, as I did above, that EN Clipper 6.13.2 is working just fine with the latest version of Chrome.  So that makes me very suspicious of anyone who states or suggests that Chrome broke the EN Clipper.  So, @gazumped, please do as you say:  "So I'm going to go back to answering those queries where I may actually do some good."

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14 hours ago, snugla1 said:

Looks like all the traffic from these posts have taken that site down.  You can't connect with their server any more.  Any idea where another Mac version is located?

Here is the Evernote Chrome Clipper 6.13.2 for Mac that I downloaded:

6.13.2.zip

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Hey all...thanks to "Guru" JMichaelTX I was able to get my web clipper reverted to the previous version...6.13.2. 

All the previous features are now back!

You can see the exact steps in the video I recorded here --->> https://www.useloom.com/share/130d8624b40c4768922c19bc0fbd526f

And be sure to give a big shout out to JMichaelTX for pointing us to a solution, putting us out of our misery.  :-) 

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It is still not fixed weeks later!!! As a IT Specialist i will not advice Evernote ever to my customers anymore. 

 

Evernote what are you doing? This is very bad customer service!!!

 

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15 hours ago, Scot C said:

I am using version 7.0.0.293

Android, iOS or what?  Windows + Firefox 59 still give me a right-click option to click image.  Have you tried other browsers?

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I am using the desktop version and Google chrome. I have clipped out images without a problem for a couple of weeks using the same setup and Google chrome. I thought I had used up my free download limit, so I upgraded to plus - still the same issue.

I just tried Firefox and installed it there, and it seems to work. Not a firefox fan, but it must be a bug in the Google chrome setup so maybe I'll be stuck with using that. Sigh....

Nice suggestion gazumped, thank you.

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Same problem here! Beside that, the web clipper lacks of search box for notebook's name
You have to find the notebook by your self!
Evernote becomes worse:(

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I noticed that the notes field—which allowed adding notes to web clippings before saving them—was removed in the latest version. Why? This was a crucial feature. 

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Hi.  OS? Browser?  There are some problems (I gather) with Chrome at the moment,  but Firefox is working fine for me (in Windows 10) and includes the standard 'add remark' field.

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Hmmn.  That definitely doesn't look like a temporary glitch.  Best advice is to raise this on https://www.evernote.com/SupportLogin.action if you're a subscriber,  Twitter - https://twitter.com/evernotehelps if not.  - You'll at least (eventually) get an individual response from Evernote.  As and when you do,  please post it back here for any other Chrome users with this issue.

Edit:  related post -

 

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And the keyboard shortcut option is missing in settings ;) 

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I thought I was the only one having problems with this new version..

For me the search notebook name missing is a nonsense.

also, before I was able to select only the attachments of an email in gmail and now I have always to select the email conversation together.. It's a PITA.. I have long threads where new docments keep arriving, before I was able to click the web clipper, unselect all the emails and select only the new attachments..

 

:wacko:

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Ooh.  That's not so good...  :o  (Unless they get on with it!!)

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18 hours ago, thompsonpaul said:

So infuriating. Why do a "ground-up rebuild" then launch while it is still missing multiple critical workflow elements that users have relied on for years? This kind of ***** really pisses of long-term (paid) users. I expect a lot better than this from a mature, paid tool.

Because -- as I understand it -- a change to Chrome broke it, and required a major change, so the figuring is most likely something like "a cut-down version for the time being is better than completely broken version". Sure it's annoying, but better than nothing...

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With Chrome Version 65.0.3325.181 and EN Clipper 6.13.2 I still have the Add remark field.

ScreenClip.png.2f7bc7ab4cdb943122b67d63ee874055.png

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1 hour ago, switters said:

The latest version of the clipper is: 7.0.0.293. You're on 6.13.2 which is why you still have the remark field.

Well I guess we won't be upgrading any time soon...

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There's always other browsers,  other clippers...

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1 hour ago, DreamWeaver2500 said:

Once again, an "update to a newer version" that eliminated a useful feature

Not strictly true - Chrome updated and broke Clipper,  Evernote reacted quickly and got... most of the functionality working again with a few notable exceptions.  How fast they are working to fix this depends on several things including:

  • what else did Chrome break
  • does it even still support the features Evernote needs
  • where is Evernote in its development of the next Clipper version
  • how will any changes affect Firefox, Edge and Opera etc

The best way to get Evernote's attention is to make it clear how important this is to everyone.  Hopefully they'll add some comments about progress and timelines,  but meantime I started a voting  thread here.  If you want Chrome Clipper fixed,  PLEASE VOTE!!

 

 

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1 minute ago, gazumped said:

Not strictly true - Chrome updated and broke Clipper,  Evernote reacted quickly and got... most of the functionality working again with a few notable exceptions.  How fast they are working to fix this depends on several things including:

  •  

You seem to be informed of the details here: what exactly did Chrome do that broke the clipper (broken, at least from my perspective since I can't search among my 254 notebooks any more in the clipper)? As a side note, I reported this to support and got the message that they were going to reinstate the previous functionality - when that will happen was however not divulged ..

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1 minute ago, stareatfrogs said:

I can't search among my 254 notebooks any more in the clipper

You're not supposed to be able to have more than 250!! :D

I have no more details than has already been posted in 20 or so threads about changes to the Chrome clipper.  I'm inferring some of it,  because one user commented that Chrome had updated,  and higher in this thread Evernote told you,  I think,  that they rewrote the add-in from the ground up.  The company really don't share their activity with users,  for lots of very good corporate reasons;  but that does encourage a lot of user frustration and rage at apparently opaque and unfriendly decisions.

There's a lot of aggravation,  but as it's spread across so many comments.  and Evernote don't seem inclined to make a public statement (maybe they have some commercial considerations with Chrome!) I set up my Fix the Chrome Clipper voting thread to get all the reactions in one place and make sure Evernote gets that this is something users are really REALLY affected by...

;)

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I noticed in the latest update that the web clipper now uses a dropdown box to choose a folder for storing a web clip.  The prior version had a search function and, as I recall, a "Recent" option - which was the prior smart filing function I believe.  If, like me, you have hundreds of folders this is a catastrophe.  I now have to scroll through every time I do a clip.  This had definitely made this a much less useful tool.  Is the smart filing not working the same way.

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One more feature request/bug fix note:

1. Please fix the Clipper when visiting sites running Auto-Graphics Verso software (a system various library systems use for their catalog and patron management functions). For example, if you go to https://wiscat.net/MVC/ with the Clipper enabled, the site keeps partially loading and then reloading, without ever finishing. I've already emailed Auto-Graphics about this.

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I agree. In one clip it has already hindered my productivity. The ability to start typing a notebook and instantly get options to the notebook I want will always beat a dropdown menu where I have to search for it. Please bring this feature back!

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Sorry, one more feature request:

1. Don't retain my "logged in" status from one Windows session to the next, unless I say so. I'd rather be prompted for user name and password when starting a session, since I'm on a shared computer. The Evernote web app already works that way.

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I just notice that the new clipper version deletes this option from the context menu, just allowing to take a whole page capture. How can I solve this?

Captura de pantalla 2018-04-06 a las 0.24.13.png

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Being a developer, I understand how difficult it is to please all users all the time (spoilers: you can't). I also understand that when you have a freemium model, there is the potential to have more users with less resources (i.e. money), and that can lead to things not always being addressed in the most satisfactory manner for all involved (see previous spoiler).

To alleviate this somewhat, I think that ensuring a changelog is published to the end user whenever functionality is changed drastically (all major versions, most minor versions, optional on patches) would help tremendously. Sure, a changelog isn't going to solve the problem of dissatisfaction (see previous spoilers) but it will allow your users to prepare for potential changes to their workflow and enable your CX reps and developers to prepare for questions and "bug" reports. Transparency in communication is never a bad thing for the customer or the employee experience, even if the changes are features (not bugs) and are not going to be reverted.

Evernote already has a beta program with the desktop apps and the mobile apps, I propose there should be beta versions of all the tools in the suite. That way, when the Chrome web clipper is being rebuilt from the ground up you can reach out to your premium customers who wish to be part of the beta program (like me) to get their feedback on the changes. Are there limitations in the new features that were unforeseen in the planning stage? Hammer it out in the beta phase. Whoops, didn't realize that this version wouldn't play well with the RC version of the desktop app? Better for users and your employees to know that now instead of when it's critical. 

Evernote has become a ubiquitous part of many people's workflows, both professional and personal, paid and freemium users. Changes - even small ones - can have far-reaching impacts when those changes are unexpected and untested in a production environment with actual users.

Evernote is a useful service, and issues such as this are relatively easy to intercept in the user testing process. Doing so will enable your customers to focus on their workflows, not the tools that build them. Thank you for your product, your development time, your CX time, your marketing time, and most importantly your eyeball time in reading this. Have a great day!

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1 minute ago, Etonreve said:

Evernote should have been transparent. It could have gotten ahead of this by communicating to all of us what it knew and humbly apologized for our inconvenience.

Don't see that "someone else moved the goalposts" merits a humble apology,  and without active and helpful feedback from customers Evernote doesn't know what action is required and which is most urgent.  They have a policy of not commenting anyway - for good commercial and time-efficiency reasons - so if things go wrong the sensible course for users is to look at the server status,  the website and do an internet search for background.  With the number of comments on this issue there would have been something pretty quickly. 

Then users feedback to the company - like we're doing now,  or through the website or Twitter - and wait for a fix. 

If a satisfactory fix doesn't materialise,  then users who feel they need to do so can look for other packages to do the same work.  One of the original posters on this was happy when he found out Firefox Clipper works fine for the time being.  I'm not actually affected by this because I use Firefox all the time.  A goodly chunk (technical term) of Evernote users will be on other browsers anyway,  so not concerned.  Evernote's priorities may be influenced by the number of comments they receive,  which is why I started this thread in the first place.

There's no 'entitled' in here - things get broken and Evernote does it's best to repair them in a timely manner.  They may make (hugely unpopular) decisions to reduce the effectiveness of some features,  or even remove them entirely,  and the only response users have is to find another provider who can do better.  That's the way the market works.

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3 hours ago, gazumped said:

Don't see that "someone else moved the goalposts" merits a humble apology,  and without active and helpful feedback from customers Evernote doesn't know what action is required and which is most urgent.  They have a policy of not commenting anyway - for good commercial and time-efficiency reasons - so if things go wrong the sensible course for users is to look at the server status,  the website and do an internet search for background.  With the number of comments on this issue there would have been something pretty quickly. 

Then users feedback to the company - like we're doing now,  or through the website or Twitter - and wait for a fix. 

If a satisfactory fix doesn't materialise,  then users who feel they need to do so can look for other packages to do the same work.  One of the original posters on this was happy when he found out Firefox Clipper works fine for the time being.  I'm not actually affected by this because I use Firefox all the time.  A goodly chunk (technical term) of Evernote users will be on other browsers anyway,  so not concerned.  Evernote's priorities may be influenced by the number of comments they receive,  which is why I started this thread in the first place.

There's no 'entitled' in here - things get broken and Evernote does it's best to repair them in a timely manner.  They may make (hugely unpopular) decisions to reduce the effectiveness of some features,  or even remove them entirely,  and the only response users have is to find another provider who can do better.  That's the way the market works.

Gazumped,

I don't care what policy Evernote has, commenting, not commenting, laughing at customers' problems, not laughing or what ever. I'm paying for the service and demand that it works, not being broken but stupid, untested upgrades, nobody wants. They are coming huge with Spaces nobody asked for, nobody wants.

I don't understand people here in the forum defending a company, which is breaking everything what has been working before Web Clipper, Android Clipper and so on. Are you getting paid by Evernote?

 

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5 hours ago, Etonreve said:

Customers expressing their displeasure to the company is a major way the market works as well.

Expressing displeasure may make customers feel better,  but it doesn't act as an incentive,  nor does it apply any pressure.  The company will make a commercial decision about what resources they can afford to work on the project, and they'll work as quickly as they can to fix things.  Being shouted at from the sidelines really doesn't help.

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7 hours ago, jbenson2 said:

Can you share the URL for this statement from Evernote?

Hi.  It wasn't a post as such:  the general comment is here -

 

9 minutes ago, Etonreve said:

Prudent companies are sensitive to customer satisfaction.

Thanks for the lesson.  We now have 45 votes here,  plus an unknown number of people out there still fuming quietly - call it a couple of thousand for convenience.  Evernote have around 200M users.  That means .001% of their customers are unhappy.  In commercial terms I wouldn't think that even qualifies as an emergency...  Nevertheless Evernote have already said (see above) that they're still working on this.  Why don't we give them a chance to fix things before rushing to judgement?

 

3 minutes ago, Etonreve said:

Why doesn't Evernote survey its customers about the features they actually use and want before making changes? 

Again.  It wasn't (isn't?) a "change".  Check the post at the top of this reply or read the Twitter feed.

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Much as I'd like to continue arguing the minutiae of why this happened,  who's responsible and whether it's actually doing any good to be repeatedly demanding answers when the company is remaining silent (clue: you can't force them to respond...) the traffic about this one issue is taking more time than a dozen new posts from other users getting to grips with Evernote's processes. 

So I'm going to go back to answering those queries where I may actually do some good.  No-one will know exactly what happened here unless and until you get an official statement so be as imaginative and critical as you like. 

I would strongly suggest you keep on clicking the button at top left of the page if you haven't yet voted - it's the one quantifiable measure of how many people are actually affected by this issue.  The higher the number,  the more likely Evernote is to put more resources behind sorting this out.  It's still not a democracy though - they could just ignore us all.... and lose however many of the 40-odd clickers so far are subscribers.

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57 minutes ago, eric scoles said:

Changing to 'other browsers' is a major workflow impediment to a lot of us.

As for 'other clippers', not sure what you mean. Do you mean 3rd party Evernote clippers? Or other clipping services?

Hi.  I use a couple of Firefox extensions for various services including page and selection capture,  which are also good for the occasions when the page somehow resists Evernote's clipper.  There seem to be a couple of options of that type in Chrome - https://chrome.google.com/webstore/search/clip page screen?_category=extensions - but I take your point that it would be a task to decide which works best for you and adapt your workflow accordingly. 

The security issue isn't relevant (AFAIK) because my extensions just clip to the desktop - there's an added task to move clips to the right notebook,  though that's fairly easy for small volume clips.

By 'other clippers'  I actually meant different methods of clipping,  like screenshots and copy/ paste but again in some cases that's a workflow change.

I did see that if you go into More Tools > Extensions > Evernote > Options you can designate a specific notebook for all clips,  so one work-around for some users may be to have a 'clips' notebook as an inbox until they can move clip notes into a more relevant location.

Best resolution (of course) is for Evernote to resolve this one way or another soon!

Edit:  and of course I forgot that there's a user-supplied option in the main thread on this to step Clipper back to the previous version,  though I don't know how long that might last...

 

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6 hours ago, xtoq said:

The service isn't fully paid, so not every customer affected by this is a paying customer. Since freemium customers often turn into paying customers, I included them. We're all customers, so our feedback - of all types and phrasings - should be accepted. I too am a premium customer, but that shouldn't matter to Evernote - or this forum - because the changes affect every customer.

I don't believe I am being solicitous, but of course that's entirely your opinion and you are entitled to it. I do know that for me, personally, yelling and threatening isn't very helpful to making me change my mind or having a meaningful discussion. I do find that level-headed discourse often allows those with differing opinions to come to some sort of understanding, so I try to come at all discussions with that mindset. I know, it's a terrible habit to have. =)

You are welcome to provide your feedback in whatever way you find most comfortable or helpful to you, and I will provide mine in the way that is most comfortable to me. I hope that Evernote listens to us regardless of which voice they prefer.

I hope your day is excellent Etonreve! May our Evernote web clippers be fixed by the next sundown!

EDIT: I also agree with your earlier point about this is a terrible way to treat customers - paying or not - and should be addressed. Just because I agree differently doesn't mean I disagree. =)

In no way was I suggesting that free users be treated differently from paid ones. I was simply making it clear that I am not a "freeloader" as some here characterize the non-subscription customers.  But as a paying customer, I can't get over that last year Evernote hiked its price a ridiculous amount and we are getting less service.

Everything you suggested in your earlier post sounded sensible. I would have expected Evernote to have put those practices in place long ago.

I'm happy we can agree that there's no excuse for the poor communication.

You have a good day, too.

 

 

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3 minutes ago, Shane D. said:

Hi All,

Thank you for all of your feedback, comments and concerns.

I’ve gone ahead and merged multiple threads that relate to the changes with the Web Clipper for the sake of clarity, and to better enable our ability to track your feedback.

I’ve reached out to our Development Team in order to obtain more information regarding the changes with the recent release of Clipper 7 for Chrome.

The team let me know that Clipper 7 for Chrome contains a completely re-written clipping engine that they believe will create a better clipping experience overall.

Unfortunately, as they are using a new clipping engine,  they were unable to immediately implement all of the features that were previously available in the older versions of the clipper.

However, they did let me know that they are currently working on bringing several features back into Clipper 7 to provide feature parity with the previous versions of the clipper.

At this time, I’m working with our team to gather more information, and to determine how best to proceed to address your feedback and concerns.

I’ll follow-up once I have more information available.

Shane:

Thank you for providing even a little bit of information from Evernote.  I recognize that you don't have an enviable job. Please update us as soon as you can.

 

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4 hours ago, Shane D. said:

Unfortunately, as they are using a new clipping engine,  they were unable to immediately implement all of the features that were previously available in the older versions of the clipper.

However, they did let me know that they are currently working on bringing several features back into Clipper 7 to provide feature parity with the previous versions of the clipper.

Shane,

This is one of those you might also ask the powers that be what the time delta would have been to incorporate the missing features and how that weighed against aggravating some customers.  Chrome clipper seemed to be working quite well for most so that would seem to put the onus on matching core bits of function prior to release.  I'm hopeful the new method has some longer term advantages to EN, but would deploying a bit later have made that much difference I guess is the question (rhetorical).  :)

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I got a prompt reply from EVERNOTE help. Less than ten minutes!  Never had that sort of response before!!  They said it was a priority to fix this issue. When I immediately messaged back to asj for an expected date there was simply an answer saying they couldn't say. Grrhh!  So today I am managing my ten twitter accounts I run for business friends (not a business arrangement just a help for help arrangement)  This is the message that will be going out    A link to this discussion is included as you see  Will add it on FAcebook as well. Hit them where it hurts!

 

@evernote We won't be voting for you in the   @TheWebbyAwards  Evernote  You stole my @googlechrome web clipper Please fix it   !

in the -bring-back-all-the-previous-functionality/ w

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On 4/9/2018 at 4:33 PM, NDimmick said:

I followed the instructions of an earlier post to download and install the 6.13.2 version.  No matter what browser or OS I use, I can't get the file to download as a valid and expandable zip file.  If some has another source of a working file, I would really like to get it.   Perhaps you could share a valid file or folder via a public dropbox link?

Is yours Windows or Mac?  If yours is Mac...where did you locate the chrome 6.13.2 version?  I can't locate an english version for Chrome Mac.  I've located and installed 6.13.2 on Firefox and Safari...but can't find english 6.13.2 for Mac Chrome,  Thanks in advance.

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On 4/9/2018 at 2:32 AM, JMichaelTX said:

That is pretty much what I just did, with these exceptions: (Note I am using a Mac, macOS Sierra)

At the Chrome Extensions Archive site, I had to download using Safari, AFTER I clicked on "View Source" for ver 6.13.2.  When I downloaded it directly using Chrome I got a zip file that would NOT decompress correctly.

After downloading from the Archive site, I had a file "6.13.12.zip".  I just double-clicked on this, and it decompressed into a folder named "6.13.2"

I then, using Google Chrome 65.0.3325.181 (3325.181) on macOS 10.12.6:

  1. Removed/deleted the current EN Clipper
  2. Restarted Chrome
  3. Entered " chrome://extensions/"
  4. Made sure the "Developer Mode" in the upper right corner was ON.
  5. Click on "Load Unpacked", and selected the "6.13.2" folder.
  6. That was it, except to review/change the Options in the Clipper.

For independent instructions, see How To Install an unpacked Chrome extension 

 

Looks like all the traffic from these posts have taken that site down.  You can't connect with their server any more.  Any idea where another Mac version is located?

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18 hours ago, Etonreve said:

In no way was I suggesting that free users be treated differently from paid ones. I was simply making it clear that I am not a "freeloader" as some here characterize the non-subscription customers. 

 

 

Exactly! In my opinion and experience, this sentiment is a large part of the problem in freemium software: the idea that someone who uses the service but doesn't pay for it is somehow not "worthy" of the same user experience and customer care that "paying" customers are. Thank you for clarifying that you agree that's a silly position to have!

Let's hope that we get some answers from Evernote soon. Then I can go back to doing research, not using 3 other tools to fill the gap left by the recent changes. (And hopefully I won't have to continue using those 3 tools...)

Regardless of Evernote's communication schedule, I hope today is a good day for you again!

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5 hours ago, crucialmusic said:

This is the message that will be going out    A link to this discussion is included as you see  Will add it on FAcebook as well. Hit them where it hurts!

Uh, sure. That's going to make the developers develop faster.

Not.

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On 4/9/2018 at 10:33 PM, NDimmick said:

I followed the instructions of an earlier post to download and install the 6.13.2 version.  No matter what browser or OS I use, I can't get the file to download as a valid and expandable zip file.  If some has another source of a working file, I would really like to get it.   Perhaps you could share a valid file or folder via a public dropbox link?

I couldn't unzip it with 7-zip nor Winzip either, which I know happens regularly when the original zip was made with Winrar (they say it's a .zip compatible with all other zip softwares, but with how often other softwares can't actually unpack those files, I'm pretty sure that they do something to push people to keep using Winrar).

Anyway, point is: install winrar. https://www.win-rar.com/download.html?&L=0

It's a paid/trial version, but you just have to install, unpack, then uninstall. I kept both the zip and actual folder on my computer, for archiving afterward.

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On 4/8/2018 at 2:35 AM, Etonreve said:

An Evernote customer on Twitter said he had thought he finally could relax about EN working without drama.

Now we know who to blame!

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On 2018-04-07 at 11:35 AM, Etonreve said:

An Evernote customer on Twitter said he had thought he finally could relax about EN working without drama.

Some users will always be drama queens.
I'm relaxed; working around issues, or downgrading to previous versions.

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I'm sure everything I'm saying has been said, but it bears repeating, STRESSING, IMPRESSING UPON EVERNOTE, LETTING THE MESSAGE GET THE ATTENTION IT DESERVES:

I was quite surprised to see first my firerfox extension downgraded to release version 0.09a (made this version number up).  Then I noticed the Chrome extension also turned into a clunky example of UX anti-patterns.

PROBLEMS:

- The extension display width is not wide enough for me to read my notebook names.  Which makes the fact that I can no longer search for notebooks 10x worse.  I currently have to open a local Evernote app instance, find the notebook I want to clip content to, then remember where that notebook is relative to notebooks I can read (if you can't picture this it's my fault, but for a mature product this is ridiculous). 

- I can't create a new notebook from the extension

- There is no Refresh list of notebooks button

- I can't include comments anymore

Evernote:  as a software engineer myself, you know you don't release to production worldwide a product that at the bare minimum doesn't have the same functionalities of use.  Did you beta test this with regular Evernote users?  I doubt it.  There is a list of features I would like to see ADDED to Evernote, something that sometimes frustrates me but given few alternatives that are of comparable quality I'm stuck with Evernote.. which I don't mind 95% of the time.

I once heard that one call or visit to a congressman's office to oppose or support something reflects the views of 1000 people who don't have the time or initiative to contact them.  I would apply this principle to this thread... there may only be about 100 votes as of my writing this, but know that for every person like me who created a forum account just to comment on this there are 1000 people frustrated with a forced downgrade.

If anyone has suggestions on alternatives to Evernote that are worth checking out, reply post.. I'm not saying this because of the extension debacle but other reasons I would prefer to host my own note server (I have something similar with Synology Note Station) that isn't tied to my home NAS.

Hope this gets resolved soon, Evernote should give ThoughtWorks a call to get some consultants over to make a plan for adding features that daily users want.

-- ADDED: Maybe Upvoting every post in this thread will give it the attention it deserves --

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On 4/7/2018 at 6:51 PM, gazumped said:

Evernote has not commented so far.  They're not laughing,  not ignoring,  and most definitely not upgrading.  This,  as far as we know so far,  is a first-aid response to Chrome changing the rules of engagement for add-in apps.  It's irrelevant that Evernote is going forward with their own developments - separate issue,  not related.

And Evernote is not 'breaking' anything.  They're trying to ensure that you still have access to the service you want.  And getting precious little credit or thanks for it.

And no.  I don't get paid by Evernote.

I don't know about you but I am a paying user of Evernote, so at least the not losing of features should be implicit in my expectations as a customer.

I first noticed this change in Firefox so although I don't know the technicalities of the Chrome change you are referring to, this isn't Chrome specific

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I deleted and re-installed the Evernote Chrome Clipper Extension -- Version 7.0.2.293 updated on 4/4/18 -- and all the same problems identified in this thread still exist. 

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On 4/11/2018 at 8:47 PM, JMichaelTX said:

Here is the Evernote Chrome Clipper 6.13.2 for Mac that I downloaded:

6.13.2.zip

Awesome!!  Thanks so much!  I downloaded, unpacked and installed the extension.  My web clipper works as it did before, and all is right in my world again.  Thank you, thank you, thank you for saving my sanity. ;-)

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On 05/04/2018 at 7:42 PM, echristopherson said:

4. Stop resetting Clipper preferences when the extension is updated (e.g. changing the folder option to auto-file; changing the action to perform once Clipper is done; etc.)

THIS.

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Well...seems like the Evernote team have got it PARTLY right.
We can search for folders again but...
the search needs to be CASE SENSITIVE now!

That is totally absurd...it was never that way originally.
Plus...still no keystrokes.

hanging in there...

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5 hours ago, mday108 said:

We can search for folders again but...
the search needs to be CASE SENSITIVE now!

Um, I think that you mean "case insensitive". Which, yes, it should be.

Considering that they scrambled to restore most of the missing features, it's not surprising that that happened; hopefully they'll be able to remedy that sooner rather than later.

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My clipper just updated.  And while the searching capacity is restored, it doesn't work properly.  Maybe it only searches with the correct upper and lower case?  (I saw another post about that in my email about this thread, which if true REALLY needs to be fixed.  The searching is nearly worthless otherwise.)

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Did someone from Evernote post anything about this Chrome issue yet? There are still a lot of issues with Chrome Web Clipper.

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21 minutes ago, Eduardo Estefano said:

Did someone from Evernote post anything about this Chrome issue yet? There are still a lot of issues with Chrome Web Clipper.

There's a new release discussion at

 

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I right-clicked to copy an image and was told I needed to sign in. I had to type in my information several times before it was accepted. Then, the web clipper did not clip the image. It selected the "Full Page" option and captured only a part of the page.

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17 hours ago, Etonreve said:

I right-clicked to copy an image and was told I needed to sign in. I had to type in my information several times before it was accepted. Then, the web clipper did not clip the image. It selected the "Full Page" option and captured only a part of the page.

If you use import folders you can right click the image and use Save image as... to save to your import folder.  No need to have clipper engaged for that.  Got to tag and/or move the note later though....

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I am having issues with the Web Clipper not working at all for Mac Chrome Version 66.0.3359.139 (Official Build) (64-bit)

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As I can see, the notebook search on the new Web Clipper is annoying more people than just me.

We must write, in the search box, the exact amount of text that is written in the notebook's name. It's not practical. And you have to remember the whole name of the notebook to find it. It had been better once.

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I just found out I cannot select notes to be saved into my Inbox anymore. I HAVE to choose a folder.

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On 5/7/2018 at 9:33 AM, Arthur Ramos Schaefer said:

We must write, in the search box, the exact amount of text that is written in the notebook's name. It's not practical. And you have to remember the whole name of the notebook to find it. It had been better once.

That's not strictly true. While it's still true that matching is done in a case-sensitive fashion, the search will do partial matches. For example, if my notebook is named "Notebook", I can type "ote" and the "Notebook" notebook will appear in the list. If my notebook is named "TODO", then typing "DO" will match it.

Obviously, the case-sensitivity problem ought to be fixed.

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2 hours ago, jefito said:

That's not strictly true. While it's still true that matching is done in a case-sensitive fashion, the search will do partial matches. For example, if my notebook is named "Notebook", I can type "ote" and the "Notebook" notebook will appear in the list. If my notebook is named "TODO", then typing "DO" will match it.

Obviously, the case-sensitivity problem ought to be fixed.

Well, not here. 

I have some notebooks named [ BTI ] GLPI - Client's name. If I look for the client's name, nothing appears. 

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9 hours ago, Arthur Ramos Schaefer said:

Well, not here. 

I have some notebooks named [ BTI ] GLPI - Client's name. If I look for the client's name, nothing appears. 

Don't know what to tell you. I certainly tried it before I posted here. Version is 7.1.0.318-ce89aa98, on Chrome. Win 10

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It is very important to an established workflow in so many - including myself - Please make this a priority.

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10 hours ago, john468 said:

It is very important to an established workflow in so many - including myself - Please make this a priority.

 

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Any solution to FIX the "SPACE" problem when adding the title?

 

ITs been months with this now....

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The only reason I haven't dropped this app is son I don't to bother with changing everything, but I'm starting to get very fed up. If you don't fix this I swear to God I'm declaring war on Evernote and putting everyone I meet against it.

Btw I'm sick and tired of UNISTALLING and REINSTALLING the app any time I start the computer.

I wish someone got fired over this, but I don't hope so.

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19 hours ago, ybakos said:

I am leaving Evernote.

Goodbye, Good Luck.  Please let us know which alternate alternative service you decide on.

                                How can we miss you if you won't go

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