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AndyDent

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AndyDent last won the day on September 1 2017

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  1. I have just logged a bug "Search no longer works as documented for text matching without quotes." because the unquoted search is no longer working on the web client either. support ticket #2767048
  2. It's broken. I'm currently writing another response to a bug report I made and pointed out that the documentation on search has not matched the reality for several years. Originally, search behaved as documented. Now, it's as if every word you type is followed by an asterisk, unless you use quotes. The bug I just reported is that a recent Mac desktop update broke that too!!!!! So, on web, searching for "chan" china gets 23 hits. On my Mac it gets 36 because the "chan" ALSO matches change.
  3. I noticed a few days ago that when I use the Chrome clipper to Open in Evernote it is using an HTML link and opening the web client. Previously it would briefly open a web tab then the desktop client would launch. Anyone know if this is a by design change? It's a really annoying break in my workflow - about 20% of my clips I either want to further annotate or link to them from another note, immediately after clipping. The preference in Evernote Mac Desktop for Clipper is set to After clipping: Bring the clip to the front. Chrome Version 71.0.3578.98 (Official Build) (64-bit) Clipper version Version: 7.9.0.39-ddf2b57 Mac Evernote 7.8 (457453 Direct) macOS 10.13.6
  4. Prompted to look at this by seeing @jjdevenuta comment on another thread. I am about to travel so not inclined to experiment but has anyone tried using a hard link to redirect their Evernote folder? I use them to have some of my iTunes content on my Drobo. There's a good user-level discussion here of aliases vs symbolic links vs hard links. Warning they are broken by APFS, the new file system in macOS High Sierra. See Apple doc and this recent Ask Different thread. I'd also suggest experimenting with symbolic links (they may still work depending on Evernote). So if hard links are the only way to go, your main drive needs to remain HFS+. Use the diskutil terminal command to determine if your drive is HFS+ $ diskutil info / Device Identifier: disk1s2 Device Node: /dev/disk1s2 Whole: No Part of Whole: disk1 Volume Name: MBPHD Mounted: Yes Mount Point: / Partition Type: Apple_HFS File System Personality: Journaled HFS+ Type (Bundle): hfs Name (User Visible): Mac OS Extended (Journaled) Journal: Journal size 40960 KB at offset 0xe8d000 Owners: Enabled
  5. Sync is also a pain if you need to setup a laptop for travel which is not commonly used, or have to reinstall - I've had a Surface which required a reinstall two days before a trip. Fortunately, the Windows version allows for on-demand download but that's still not a substitute for proper selective sync on desktop.
  6. This used to be in the "offline notebooks" view - I see it's now in the main notebooks list, which is probably more useful - thanks for the heads-up. Apologies in that this is an unfair criticism. I won't rely on Evernote because I got caught once on travel, despite my attempt to have notes in an offline notebook and verified before travelling. I think this may have been a purge bug.
  7. I'm watching my phone downloading offline content now, at least I assume that is what it is doing. In the settings dialog, the Sync Now button is green indicating it is not syncing but the little network activity spinner up the top flickers on and off every few seconds. Something I utterly hate about the iOS client is the lack of transparency about its download state. There is no way to know how far through download it has gotten (correction - this is now visible in the main notebooks list, not the offline notebooks list), which is a cause of stress when you are going to be travelling. I often want reference content in Evernote for work during flight. It used to be that at least you had tiny bar charts for each offline notebook - they seem to have been cleaned up. I have learned the hard way to not consider Evernote a reliable repository of travel documents - I always make sure I have other apps contain anything I may need without network access. That's sad.
  8. I think the crashes occur if you have a Notes list view active - realised that a little while ago and it seems to have got through most of the rest with the settings/Account view frontmost without crashing. It's certainly a lot slower than an hour to get just the metadata for my notes down, wonder if that's because it now seems to be doing more image displaying in the list views and it was also trying to pull images. Ohhh, duh, possibly my fault - needed to change it to show small previews and turn off images in previews. Dunno if that was a side-effect of completely deleting and installing the app from the store. If it is a default setting, it needs to be more conservative for very large collections of notes.
  9. Thanks @Shane D. I have submitted a response to the ticket, some unhappy further details below. I doubt whether anyone is interested in disclosing an answer to this question but I would love to know if anyone on the dev or executive team is using devices with say 40 or 50 thousand notes? If not, you should have at least some people "dogfooding" at that level. Notes from my support ticket response, of use to others experiencing this bug. Once re-installed, I was able to login and start reloading notes. but Unlike previous versions, it keeps crashing during the sync. It takes many hours to re-sync my notes, apart from having several GB of offline notebooks, the fact that I have about 37,000 notes means the metadata alone takes a long time. I am on a fairly fast wifi connection 50Mb/s to my 100Mb/s broadband - it is not connection speed or quality. In the past, when I have had to do a deep sync, I have been able to turn off screen lock and leave my device on the charger with Evernote frontmost - I think last time took about 17 hours to finish a reload. Right now, if Evernote is running, within 10 minutes or less, the screen goes black and Evernote has gone into the background, or the phone goes back to the home screen. Even if Evernote is running in the background it still does this - I have had the Settings app in the foreground and been interacting only a few seconds before the screen went black. I just did a test of having quit Evernote and leaving my phone on for a couple of hours - it’s nothing else causing this just Evernote. So far I have only got my notes back on the phone up until 2015 - I have to keep it on my desk and check every few minutes to see if Evernote is still running. With that awkward workaround, it does seem to be downloading the notes at a steady pace but it is a very disappointing thing to cope with.
  10. iOS maintains metadata - I have 37,000 + notes so that alone is substantial (it includes the thumbnails and several other fields - as a developer who was at one point working on an app for Evernote I spent quite a bit of time looking at the API). I also often have a couple of GB of offline notebooks but experience indicates the metadata sync is the slow bit - I'm pretty sure it's rate-limited
  11. I'm forcing a deep sync (tap with two fingers on the Sync button). So far it seems to be doing something but, unlike older versions, doesn't show anything in the All Notes whilst it is in the middle of Deep Sync. Will have to wait until tomorrow to see if my Evernote resurfaces.... Nope, sync just failed - support Ticket# 2633216 Deleted app and re-installed - after logging in it seems to be downloading notes and is showing them as it goes in All Notes so hope is now OK. One interesting data point - when I logged in previously I used my username which is not an email address. The reinstalled app asked for an email address so I used my address associated with the account - that may be the difference - someone might have screwed up for older users who have non-email usernames.
  12. I just upgraded and see no data either. I signed out and signed in again and it is certainly the correct account - all my other devices are showing up in My Account - Devices. Really annoying timing - we're about to leave for a four-day trip and it normally takes around a day to re-sync all my note metadata and a few offline notebooks
  13. I'm very very happy to say that I'm responding to Ticket# 2548515 - Evernote Mac unresponsive during sync by saying that 7.2 appears to have fixed this problem, which has been a huge problem for me for a long time. Thanks for what I'm sure was a significant engineering challenge (I've been developing for over 35 years and I know how hard conflicts with background comms can be.)
  14. Is Evernote for iOS supposed to be able to sync in the background? I ask because I recently had an event where tech support suggested I Deep Sync (two-finger tap the Sync button) to fix. They failed to warn me this would be a full wipe and refresh - with my 35,000+ notes it took nearly two days. A followup comment from them suggested turning Display Lock off and leaving Evernote as the frontmost app. I have noticed that Evernote, despite always being open, seems to not sync unless it's frontmost. Yes - I have background refresh enabled. I also have mobile data access enabled and the Sync on Wifi Only option off. The most recent info I found was a 2015 thread which suggested skepticism despite it supposedly being a feature introduced in 2013. My (programmer brain) suspicion is that it kinda syncs in the background but the way they have written it doesn't cope with the volume of metadata from a heavy user such as myself, so it can't get much done. Further thinking - it may be succeeding in getting some or all metadata but doesn't seem to be pulling down note content for offline notebooks.
  15. Thanks for explaining that - I use them a lot and this explains some delays and airplane failure!
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