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I have been an Evernote user since 2010 and a Plus subscriber ($38/year) for a long time. My Plus subscription is due to renew in November. I don't need all the extra stuff that the $100/year Personal plan offers, and the Free plan will not give me offline access. I use a Chromebook - does that mean I have to pay $62/year more just to have offline access? This is very confusing.

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Subscriber here since 2008.  This most likely puts me over the edge to move to OneNote.  The response from Evernote was galling to me:

Our new Personal plan is priced higher than Premium used to be; however, the Personal price is in-line with prices around the world, reflects the additional value over Premium, and takes additional local market conditions, such as extra taxes and fees leveraged on subscriptions, into account.

 

WTF does that even mean?

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46 minutes ago, Ctbjdm said:

WTF does that even mean?

If you were a plus or premium subscriber,  you have been grandfathered in.  You need do nothing and your plan will continue with its current features and at the current price.  However if you especially like the new bells and whistles,  you would have to pay to upgrade.  Your choice.

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18 hours ago, Ctbjdm said:

Subscriber here since 2008.  This most likely puts me over the edge to move to OneNote.  The response from Evernote was galling to me:

Our new Personal plan is priced higher than Premium used to be; however, the Personal price is in-line with prices around the world, reflects the additional value over Premium, and takes additional local market conditions, such as extra taxes and fees leveraged on subscriptions, into account.

 

WTF does that even mean?

Breakdown:

There were some Premium plans priced lower than the new Personal plan.

We are convinced that the benefit of using Personal justifies the new price (remark: equal to non rebated Premium before)

We have taken care of local (national) differences in taxes or additional fees to make the pricing competitive in all markets.

It proves the old rule that a sentence with more than 15 words is simply too long.

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I have been a Premium member since 2011 - I guess Premium is not longer Premium.   Ouch, my ego will never be the same! 

Looks like Personal is the new Premium for personal use.   How do I upgrade to the new Personal level, without losing the $49.99, I recently paid for one year of Premium?   Will the 49.99, automatically be applied to a personal membership?   Thanks, Jeff

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How the move to a new subscription works depends on your way of payment. We had reports in the forum when after upgrading, the full amount was draw from the users account. A short while after he got a refund for the part of the old subscription that was still running.

What AFAIK does not work is to use a different payment method for the new subscription. Say you had the old on with iTunes/Apple, and play the new one with a credit card. In this case I doubt the automatic refund will happen.

But to be sure, ask support first.

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Then you were on a rebated price.

You can stick with it, or upgrade.

About upgrading it is really best you ask support first. The refunding works technically different for different payment methods - as a general rule, you will be refunded for the unused part of your current subscription after paying the price for the upgraded one.

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@Jeffsky As @PinkElephant has said, you appear to be on the old, rebated, subscription plan for Premium so that is what you will remain on and at the price you have previously paid. If you don't need the extra, new, bells and whistles then no need to do anything and you will continue on your old price.

https://help.evernote.com/hc/en-us/articles/209005157-Compare-Evernote-subscription-plans

I would imagine you can expect occasional invitations to upgrade but you do not need to do so.

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On 8/31/2021 at 7:50 AM, Jeremye said:

Except in this analogy people are ordering like's a combination KFC/McDonald's because that's how they read the sign. But I don't think that's an Evernote problem, just more of an indicator of how likely people are coming into subscriptions via iOS. 

In this case, the sign says, "If you're wearing shoes on your feet, you can buy KFC and McDonald's here!" and does not say, "Oh, and by the way, the McDonald's you get here may NOT be the McDonald's you're used to (despite having McD's' formal endorsement of the place), and don't expect the same quality."  

And fwiw, I came into Evernote through Evernote a decade ago; I only ended up utilizing iTunes to re-up my subscription bc I happened to be on my phone when I was evaluating my subscriptions overall, and there was never anything to indicate that by doing so I would be trading away any benefit, much less any specified  benefit.

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On 9/2/2021 at 2:08 PM, PinkElephant said:

How the move to a new subscription works depends on your way of payment. We had reports in the forum when after upgrading, the full amount was draw from the users account. A short while after he got a refund for the part of the old subscription that was still running.

What AFAIK does not work is to use a different payment method for the new subscription. Say you had the old on with iTunes/Apple, and play the new one with a credit card. In this case I doubt the automatic refund will happen.

But to be sure, ask support first.

Unless something has changed, if you last paid a subscription via Apple/iTunes, you will NOT receive a credit against a new plan price (pro-ration or credit/rebate), even if you just renewed yesterday.

(And if something has changed, I'd appreciate  someone from Evernote reaching out to me to sort out my situation.  I'd have been a Premium subscriber 6 months ago (and therefore I guess now a Personal level user) if it were otherwise.  Instead, I'm now evaluating whether it is worth it to triple my yearly cost to a level  higher than any other suite (nevermind single app) of software I use.

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2 minutes ago, Athena13 said:

(And if something has changed, I'd appreciate  someone from Evernote reaching out to me to sort out my situation.  I'd have been a Premium subscriber 6 months ago (and therefore I guess now a Personal level user) if it were otherwise.  Instead, I'm now evaluating whether it is worth it to triple my yearly cost to a level  higher than any other suite (nevermind single app) of software I use.

 

On 9/2/2021 at 2:03 AM, gazumped said:

If you were a plus or premium subscriber,  you have been grandfathered in.  You need do nothing and your plan will continue with its current features and at the current price.  However if you especially like the new bells and whistles,  you would have to pay to upgrade.  Your choice.

- You can check (and change) your account status at any time via Evernote.com.  While in a perfect world it shouldn't matter how your payments get to Evernote,  their accounting system is not connected to Apple.  If you upgrade via Evernote,  having initially renewed through Apple,  it will take some time (!) for things to get worked out. 

Better to stick with the delivery channel you came in by,  or change your status back to 'Free' and wait for the next renewal date to upgrade. 

This being (mainly) a user 2 user forum we don't know anything substantive about burger/chicken exchange rates - any further queries are best addressed to whomever you last paid.

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I just upgraded from Plus with their 40% off of one year for Personal deal.

My Plus membership renewal, which I had just paid recently, was set to expire in July 2022.

I ended up paying something like $13 at the time of upgrade and my Personal subscription now goes to the beginning of September 2022. The $13 was the difference between what I had currently paid for Plus to the end of the old term, plus the two extra new months.

I paid directly with credit card outside of Paypal or any App Store program.

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And it gets better:

Just after I posted the above, I got a popup offering me  40% off the new Personal.  So, though I already know that with my current subscription, which was being paid through iTunes, I would unlikely be able to upgrade (consistent with the attempt to upgrade to Premium 6-7 months ago), I click on the upgrade offer just to check and see.  Now bear in mind after being completely blunted by Evernote before, I, intending to move back to paying directly through Evernote, set my subscription in iTunes not to renew. 

So, screen says:

image.thumb.png.7a8fe29d78adbc5231c0008fda1d23bf.png

 

So, now, not only am I disqualified from upgrading (again), but I'm looking at a demotion when my account becomes due for renewal (who knows if I lose everything if that happens...?). 

So then I click on "Change" under Account Level, and this is what I get:

image.thumb.png.621113e5c9c1c79adc9e5aa1e9939031.png

YES, I am now redirected to iTunes/my iOS device in order to make any changes to my Evernote subscription...which means that forever and ever (?) I have to use iTunes and will never be eligible for an upgrade because I pay through iTunes.

 

Someone make it make sense.  And no, I get the "logic" of it, but it is beyond me why Evernote would have no mechanism or give anyone authority to make this right.  There is no reason that my method of payment should have impacted my ability to upgrade through a promotion sent to me, and there is even less than zero reason that I should also then be unable to  try to fix my apparently disqualifying payment method and told that I had to continue to use the method that (unbeknownst to me originally) disqualified me!

 

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13 minutes ago, gazumped said:

 

- You can check (and change) your account status at any time via Evernote.com.  While in a perfect world it shouldn't matter how your payments get to Evernote,  their accounting system is not connected to Apple.  If you upgrade via Evernote,  having initially renewed through Apple,  it will take some time (!) for things to get worked out. 

Better to stick with the delivery channel you came in by,  or change your status back to 'Free' and wait for the next renewal date to upgrade. 

This being (mainly) a user 2 user forum we don't know anything substantive about burger/chicken exchange rates - any further queries are best addressed to whomever you last paid.

It is not a timing issue; evidently my having used an Evernote-endorsed method of renewing my subscription makes it a solid "no."  Also - see my latest note - I'm now redirected by Evernote to go BACK to iTunes in order to adjust or change my subscription!

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16 minutes ago, gazumped said:

 

- You can check (and change) your account status at any time via Evernote.com.  While in a perfect world it shouldn't matter how your payments get to Evernote,  their accounting system is not connected to Apple.  If you upgrade via Evernote,  having initially renewed through Apple,  it will take some time (!) for things to get worked out. 

Better to stick with the delivery channel you came in by,  or change your status back to 'Free' and wait for the next renewal date to upgrade. 

This being (mainly) a user 2 user forum we don't know anything substantive about burger/chicken exchange rates - any further queries are best addressed to whomever you last paid.

And thanks for your thoughts.  I understand this is a user forum.  However, as I mentioned before, I spoke at length with both Apple and Evernote, and I got absolutely nowhere.  I would not expect anything from Apple, as it is neither their promotion nor their app at issue; it should be down to Evernote to smooth out customer service wrinkles with their subscribers  and offerings.

I write here for two reasons: 1) to alert other users about an issue of relative significance; and 2) for the same reason anyone writes of an issue on a public/user forum - in the hope that someone at the company is or will at some point pay attention and adjust a poor or dysfunctional policy/customer service issue.

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6 hours ago, Athena13 said:

I write here for two reasons:

...and you have a fair point.  The main takeaway (for any new viewers) of which seems to be:  don't switch payment channels mid-term.  

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Well it's safe to say the upgrade channels are not sync'd... The iPhone app prompted me to upgrade with the 40% discount, why not? Easy Face ID and it's sorted, right? Nope!

image.png.97b8ab394fc13ec06280b2e576501f9a.png

I've now paid for the upgrade via apple, have not been prorated my old payment and to insult to injury it hasn't even acknowledged the upgrade, the mobile app, iOS desktop app and web client are all still saying I'm on Premium...

image.png.9d475d7a03fcfd3afa0af9bbada38834.png

 

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On 9/3/2021 at 9:37 AM, Jeffsky said:

Being the impatient person I am, I upgraded to the annual Personal plan.  Hopefully I will get the 49.99 refunded.

Good news, Apple just credited me $40.80.   I guess this is the prorated credit.   

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  • 3 weeks later...

So question... my widget on my tablet is now gone for Evernote.   It's stateing that I need to update my plan to use a widget. REALLY???  I've been a premium member for over ten years.  What is going on??? 

I used to be a HUGE Evernote advocate, bleed green but I don't know lately,  anyone else not feeling the love or the appreciation?

 Mike

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You mean an external widget, showing on the tablet desktop ? AFAIK these were gone with v10 and have not returned.

When EN addresses widgets, these are the ones internally, on the EN Home screen, when you open the app.

A basic set of them is available for Free users. Subscribers can modify their Home dashboard, and depending on their plan install additional widgets there.

IMHO nothing not appreciative there. It is similar to other features where Free users get some, but never all capabilities.

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All I know is that my widget was gone and I had a little window that said in order to use widgets for me to "upgrade my plan".  And again I was a premium member of over 10 years so it's not a free issue I paid.

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Again, there is NO external widget for the iOS Home Screen. Not with v10, not for money nor for poetic rhymes. If there will be one in the future again, nobody can tell.

Everything about EN widgets is for the apps internal Home Screen. Every EN user has the Home Screen when using the v10 version, but editing it depends on the subscription.

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And AGAIN...   I RECEIVED  a prompt to upgrade my account in a pop up box  as it related to the widget.   So if there is no plan option for a widget that's EVEN MORE misleading.   Also,  I didn't claim it was iOS,  it was Android.  

Sidenote:  I just uninstalled and reinstalled and it now allowed me to use the widget?    Weird!

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The mobile client is the same on iOS and Android, same release status, same features (just the performance and stability seems to be better with iOS).

EN calls the different functional Windows show on the Home dashboard Widgets. Easy enough to understand …

 

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  • 2 weeks later...

I've been using Evernote since 2012. I've always been a premium user. I had a problem with a lot of bugs. I persevered, persevered, and never completely abandoned Evernote. I've always been aware of its potential. I chose to believe the promises of Evernote's CEOs. In the last 2 years, the program has had serious problems. Again, I believed in Ian Small's vision and words, I was patient. But when I tried to renew a subscription last month, I really had a hard time. The subscription fee that I paid 70 TL (Turkish Lira) every year has now become 250 TL. The subscription fee in Turkey has been increased 3.5 times. Like a joke! After all the trouble they caused, they should find excuses to forgive themselves; first they increased the restrictions on the free version, then they increased the subscription fee by 3.5 times. This has now crossed the line. Evernote has proven what a hungry company it is with this move. Ian Small is now an untrustworthy CEO for me.

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