I’m not sure how to react to the reply to my support inquiry;
“
Hi there,
Thank you for contacting Evernote Support. I'm Raven, and I'll be looking into your concern.
I understand that you're looking for a way to check the price for upgrading your Personal subscription and for reactivating your Teams account. I know how important it is for you to get this sorted out, and I'll do my best to provide assistance.
I've looked into the Evernote account associated with the email address you used to contact us, and it appears that you currently have a gift-based Evernote Personal subscription. I wanted to let you know that your account is currently unable to upgrade to Evernote Professional because it is set to Personal gift service. Due to system limits, we are unable to convert that Personal gift service to Professional service, and you will need to wait until your account downgrades to Free membership to complete the upgrade. I do apologize for this delay.
Once your individual account has been downgraded to Free service, you can check the price of your desired subscription in your home currency using these steps:
Log into Evernote using a desktop web browser.
Navigate to Evernote Account Settings and view the Account Summary.
Click on the green Upgrade button.
Select your desired subscription and billing frequency
Kindly You do not need to checkout to confirm the pricing of your desired membership.
In regards to reactivating your Evernote Teams account, please be informed that the price may vary due to factors such as the number of seats that you'll be activating (minimum of two seats), the region that you'll be paying from, your billing frequency, etc. While I'm currently not able to provide specific details regarding this, we'll be more than happy to continue assisting you when you decide to reactivate your Teams account again.
I hope this clarifies your inquiry. Should you have any other concerns, please don't hesitate to contact us again.
Kind regards,
Raven B.
Customer Support Representative“
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Apparently if you have to ask you cannot afford it?
How on earth do the great, great majority of other apps post pricing for their different plans, including Evernote until very recently. It almost seems Raven doesn’t know or is forbidden to disclose the secret pricing.
I did as she suggested on the personal account and it shows an upgrade to professional is $10.99 month. It does not disclose if that’s for annual or monthly payment, or if indeed there is a difference. I’m also instructed to decide to reactivate my Teams account BEFORE I may know how much it will cost.
I’ve never seen anything like this in my life. Does not instill confidence and I hope they work this out soon as they must be bleeding paid accounts and clearly are discouraging new paid accounts.