Shane D.

Some users may experience the left side bar icon missing when their iPad is connected to an external keyboard.

Hi All, We are aware of the issue that causes audio quality to be diminished when the audio file is played from within a note. We'll provide an update here once the issue has been fixed. As a workaround you can download the audio file to Files app and play it from there. Please consider upvoting this thread or leaving a reaction if you found this information helpful.

When playing an audio file recorded in Evernote from the note, the quality is diminished.

Hi All, We are aware of an issue that occurs when pasting a screenshot in Evernote and the image gets added 3 times in the note. We're working to address this issue and will provide an update here once the issue has been resolved. As a workaround, you can try adding the image using the “+” insert button from the note. If you found this information helpful, please consider upvoting this thread or adding a reaction.

Pasting a screenshot or PDF file in Evernote duplicates the screenshot 3 times in the note.

Hi All, We're aware of an issue where the "Scale note body size" option on Android can cause text to become smaller or bigger on each new line. As a workaround, Changing Settings > Notes > Scale note body size back to 100% should resolve the issue. We'll provide an update here once the issue has been resolved. If you found this information helpful, please consider upvoting this thread or leaving a reaction.

The "Scale note body size" option on Android causes text to become smaller or bigger on each new line.

Unable to copy/paste from Outlook to Evernote for Mac.

Hi All, See the steps below on how to reset your Evernote password. 1. Go to the Evernote Web 2. Click Forgot password? 3. Enter your email address or username and click Send Verification Email 4. Check your email for a link to reset your password. You may need to check your spam folder or corporate email filter for this message. If you found this information helpful, please consider upvoting the thread or leaving a reaction.

Hi All, To change your email address, follow these steps: 1. Go to the Security Summary page in your account settings 2. Select Change Email beneath the email address shown in the Email Address section 3. Enter your password to authorize changes and enter a new email address. 4. Select Change email to save changes A confirmation email will be sent to the new address. You must click on the link in the confirmation email to verify your new email address. You can read more about changing your email address here. If you found this information helpful, please consider upvoting this thread or leaving a reaction.

Hi All, Sign up for Evernote’s Early Access Program for the chance to test Evernote features before they’re released and help decide what works and what needs to improve. If you’re invited to be a tester, our team will reach out with further instructions. If you found this information helpful, please upvote this thread or leave a reaction!

Hi All, If you're experiencing connectivity issues with Evernote and use a Firewall or Proxy, please confirm the following: You're on the current version of Evernote. You can access the following URLs using Internet Explorer. http://www.evernote.com/Login.action https://www.evernote.com/Login.action You have ports 443 and 80 open for connection (if you've enabled a firewall). Evernote explicitly uses ports 443 and 80. You have the necessary security settings enabled in Internet Explorer. Go to Internet Explorer > Settings > Internet Options > 1. Advanced. Check the box next to Use TLS 1.0 / 1.1 / 1.2. If you're in a corporate setting, check to see if there is some sort of application registration required by your IT department. We hope you found this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.

Hi All, If you're experiencing connectivity issues with Evernote and use a Firewall or Proxy, please confirm the following: Make sure you're on the current version of Evernote. Confirm you can access the following URLs from your default browser (Safari) http://www.evernote.com/Login.action https://www.evernote.com/Login.action If you have a firewall enabled, check that you have ports 443 and 80 open for connection. Evernote explicitly uses ports 443 and 80. If you are in a corporate setting, check to see if there is some sort of application registration required by your IT department. We hope you found this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.

Hi All, We are aware of an issue affecting the web clipper that prevent it from launching in Firefox if private mode is enabled. We are currently working to address this issue, and will provide an update here once it has been addressed. As a workaround, you can use the web clipper by disabling private mode, or by using a different web browser. If you find this information helpful, please consider upvoting this thread or adding a reaction.

Hi All, While we encourage everyone to give the new Evernote app a try, we recognize that there are some scenarios where using an older version is necessary or desired. You can download the Evernote Legacy app by following the instructions in this Help & Learning article: Install an older version of Evernote. Please upvote this thread or add a reaction if you found this solution helpful!

Hi All, If you see a device authorized on your account or access from somewhere that you don't recognize, someone may have learned the password to your account and accessed it. The Evernote service is secure and we want to make sure you take the necessary action to secure your account. There are a few ways someone other than you could have learned the password to your account: If you use the same password on Evernote that you use on another site, it may have been taken from a site not associated with Evernote. You may want to check a security breach site (like https://haveibeenpwned.com/) for details on security breaches from other companies that included your email so you can review and take action. If your password was taken from your computer or another computer you used to log in to your Evernote account. If you aren't using malware detection software, we recommend you download [Malwarebytes](https://www.malwarebytes.com/) to check and clean your computer. If you received an email that appeared to be from Evernote but linked to a website (not www.evernote.com) that prompted you for your password. You may have been the victim of a phishing attack. Please forward us a copy of the email or link to security@evernote.com so that we can investigate it. Unfortunately, we don't have the resources to tell you whether someone accessed your content or which specific notes they accessed. We've discovered in the past that some unauthorized individuals have searched accounts for passwords and cryptocurrency keys. If you have any in your account, someone may have copied them. To make sure your account is secure, please do the following: Change your password immediately. (Choose a unique password that you don't use on another website.) Review the authorized applications and access history for your account. Revoke access to any applications that you are suspicious of or that have accessed your account from an IP address you don't know. Set up two-step verification on your account as an additional layer of security. Encrypt sensitive text inside your note. When you encrypt text in a note, a separate password will be required to view the text, even if someone, including you, has access to your account. If you stored any sensitive data in your account like passwords, credit card numbers, or cryptocurrency keys, you should consider changing them to stop or prevent misuse. Please let us know if you found this information helpful by upvoting this thread, or by leaving a reaction.

Hi All, If you’re experiencing issues or need help with our API, SDK, or direct integrations, please let us know by completing this form. Feel free to reach out to Shane D. here if you have any trouble with the form above. Please let us know if you found this information helpful by upvoting this thread, or by leaving a reaction.

Are you experiencing issues with an API or direct integration with Evernote?

Are you experiencing issues with using Evernote with a firewall or proxy on your Windows machine?

Are you experiencing issues with using Evernote with a firewall or proxy on a Mac?

How do you redeem a student discount?

What are the requirements for the Student Discount? If my domain isn't eligible, can I request that it be added?

How do you merge separate Evernote Accounts?

How can I swap the email addresses for my Evernote Account?

The email address I want to use for my Evernote Account is already in use for a different Evernote Account.