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Shane D.

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Everything posted by Shane D.

  1. @HighUser Thanks for reaching out, and @jefito, thanks for trying to help! We actually had a small glitch on the support site that was blocking users from being able to make a selection from the dropdown menus, or the support site would appear blank. We believe we've fixed this issue, so you should now be able to successfully open a support ticket. Please feel free to reach out to me directly if you need any further assistance!
  2. @martymankins Thank you for reaching out! It looks like they were able to provide you with further assistance via the ticket. However, feel free to reach out to me via DM if you have any other questions!
  3. Hi there, Thanks for reaching out! As this is a question about payment, please see the following:
  4. Hey All, There are so many things you can put in a new note, it’s hard to know where to begin. We’re working to change that. In this installment of Evernote Behind the Scenes, CEO Ian Small chats with Aiden, a product design manager, about upcoming changes to the all-important “New Note” button. This small adjustment will make note creation more consistent and intuitive across mobile platforms. Subscribe to our channel to follow the journey, and join the conversation on the Evernote Forum!
  5. Hi there, Thanks for reaching out! When Evernote attempts to connect to the Internet for syncing purposes, it uses the operating system's default browser Internet settings. The easiest way to check that these settings are configured properly is to visit the following two URLs using Internet explorer: http://www.evernote.com/Login.action https://www.evernote.com/Login.action Evernote utilizes TCP ports 80 and 443 for connection to Evernote's web service, so both of these ports need to be accessible by the Evernote application. If you're unable to access either of the URLs mentioned above via web browser, it's unlikely the Evernote desktop application will be able to sync successfully. If you're unable to sync at your office, it's possible that your employer's IT security policy is disallowing access to services like Evernote. If you're unsure, contact your company's IT department for clarification.
  6. Thanks for reaching out, and for letting me know! It looks like an error on my part. To clarify, Guests should only be allowed to view topics, but they should not be able to comment. If you see any guest posts this means that the permission setting on the forum may be incorrect. Please let me know when you see this and I'll get it fixed. Thanks!
  7. Hi All, An app is only as good as the infrastructure it’s built upon. And we’re doing our best to make sure Evernote’s foundation remains solid. In this installment of Evernote Behind the Scenes, CEO Ian Small chats with Ankur, a senior engineer at Evernote, about the work he and his team are doing to manage the vast network of servers underpinning Evernote. By improving how data is stored and retrieved, they’re ensuring a more stable and reliable service for everyone!
  8. Hi All, I do my best to limit any censoring of content, but unfortunately, this thread seems to have run off the rails from it's original topic quite a bit. In this case, I'm going to lock the thread. I'll leave it open to still be viewed as I am sure there is some good, relevant information here. I'm not going to point any fingers, but please refrain from taking a thread off-topic, and keep any personal discussions in the direct messages. I'd prefer to not have to take any restrictive actions. Feel free to reach out to me directly if you have any other questions!
  9. Hi all, We were recently advised by LinkedIn that they are making changes to their infrastructure. Unfortunately, this means that after June 30, 2019, third-party apps like Evernote and Scannable will no longer have any access to LinkedIn data. What does this mean? Any LinkedIn profile information you’ve already added to a note will remain. But you won’t be able to see a LinkedIn user’s details, or connect with them, when you scan a new business card in Evernote. You’ll also lose the ability to add content from your own LinkedIn profile to your Evernote account, or see LinkedIn information using our Context feature. What will happen? Within the next couple of weeks, we’ll be rolling out updates for iOS and Android that will remove the LinkedIn connection. You don’t need to take any specific action other than keeping your app up to date. Mac and Windows updates should be available by mid-July. If you haven’t updated your mobile app by June 30 (or if you’re using a desktop app) you’ll still see the option to connect to LinkedIn when you scan a business card, but nothing will happen. Despite these changes, we want to be clear about one thing: business card scanning is not going away. You’ll still be able to: Take a picture of a business card and save it in Evernote Add the person to contacts on your mobile device Email your own info to the person Find the business card later using Evernote’s text recognition feature The LinkedIn integration was an awesome feature and we’re sorry to see it go. But we’re still committed to helping you work smarter and keep your life organized. If you have any other questions, feel free to reach out to me directly!
  10. Hey All, Thank you for all of your feedback. I wanted to let you know that I've relayed it to our teams and they're going to further investigate. @Tcellguy I was able to locate your ticket, and have expedited it per your request. Feel free to reach out to me directly if you have any questions!
  11. Hi All, The next video in our Behind the Scenes series is here! Ian Small chats with Sasha, a senior product designer at Evernote, about the work she and the team are doing to make the editing experience more flexible, consistent, and fun. We hope you’re enjoying the series and stay tuned for the the rest of the series! YouTube Link:
  12. Hi All, We’re very excited to announce the next video in our Behind the Scenes series! Join Ian and Mariano, a senior designer at Evernote, as they discuss how they’re working to make search in web more interactive, more meaningful, and more useful. We hope you enjoy, and stay tuned for new videos as they’re released over coming weeks!
  13. @John in Michigan USA The search issue should be fixed in the most recent Evernote for Android release, Version 8.9.1. Let us know if you're still encountering issues!
  14. @victorganan We'll be creating posts for each new video, so If you have feedback regarding the video series itself I would just post it there. If you have a feedback that is product related, please put that in the feedback section of the forums. Let me know if you have any other questions!
  15. Hi All, We’re very excited to share the first installment of our new behind the scenes video series, lead by our CEO Ian Small. We hope to give you insight on the work we’ve been doing, and a peek at what’s to come. We’ll share more next week! Stay tuned.
  16. Hey folks, We've received some reports of users logging into the new Evernote Web and noticing their accounts are not displaying some notes and notebooks, even though these notes exist in their accounts and display in other devices. This is a known problem that we're addressing. If you run into this there are two solutions to resolve it: The simple solution is to log out of Evernote and log back in using a supported browser such as Google Chrome, Opera or Safari if you're on a Mac. If this doesn't resolve the problem for you, open the JavaScript console in your browser, type Cupboard.clear() and press Enter. After this refresh the browser page. We apologize for the inconvenience, but know that we're aware of it and working on a few things that will ultimately address this. Thanks,
  17. Hi All, There is an update that is going out today, Evernote for Android version 8.9.1, that should resolve the search issue. Please update to this version and let me know if you're still encountering search issues. If you do not see the 8.9.1 update immediately available, it should appear by the end of the day today. Hope this helps!
  18. Hi All, Thank you for reaching out, and our sincere apologies about any trouble or inconvenience this issue has caused! We do believe we’ve identified a fix for this issue, and are currently awaiting approval of the updated version in order to implement the fix. I’ll follow-up here once I have more information, but please know we are aware of the issue and working to resolve it. Feel free to reach out to me directly if you have any other questions.
  19. @dgregor55 Thanks for reaching out! I've applied an update to your account that should fix the issue where you get logged out when you try to contact support. Please retry contacting support, and reach out to me via DM if you're still having problems or if you have any other questions.
  20. Hi All, This is great feedback, but the ability to toggle between business and personal is function of the client, and not the Editor experience. In this case, I'm going to move this to a more appropriate location, but please continue to share your thoughts/feedback.
  21. Hi All, Thanks for reaching out! For the purposes of this forum, we're focusing on the Editor experience. In this case, I'm going to move this topic to a more appropriate location. Let me know if you have any other questions!
  22. @tmarkwalker@gmail.com Thanks for reaching out! I'm going to move this question to a more appropriate location as it does not pertain to the Editor Experience. Thank you!
  23. Hi All, Thanks for reaching out, and for sharing your feedback! The ability to move a note to a different notebook is a function of the Web Client, and not the Editor experience. In this case, I'm going to move this thread to a more appropriate location, but let me know if you have any other questions!
  24. Hey All, This is really great feedback! However, this is more so related to our Web Client, and not the Editor experience. I'm going to move this to a more appropriate location, but please feel free to reach out to me directly if you have any other questions!
  25. @Aziceberg Thank you for sharing! What you're describing is really a function of the Web Client, and not the Editor experience. In this case, I'm going to move this thread to a more appropriate location. Feel free to reach out to me directly if you have any other questions!
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