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Shane D.

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Everything posted by Shane D.

  1. @matohak Thank for reaching out! As this is related to billing, I don't have access to the tools to provide further assistance. That being said, you mentioned you have an opened support ticket, correct? In this case, please follow-up with the support agent for further assistance. Feel free to reach out to me via DM if you have any other questions!
  2. @gervik Thank you for reaching out! We've been able to confirm the issue you described. While I don't have a definitive timeframe, we believe we have identified a fix for the issue, and we plan to implement it in upcoming updates. I'll follow-up here once the fix version has been released, but let me know if you have any other questions!
  3. Hello everyone, We’re so inspired by all the creative ways our customers use Evernote that we've launched a new contest. To participate, just share the "home dashboard" or "homepage" you've created within Evernote. A home dashboard is a central note that you reference when you open Evernote that makes your workflow more efficient or helps you figure out what to do next. We believe your participation will inspire our community to get even more organized in the new year and help us think about new features and capabilities that could benefit everyone in 2020. Plus, you could win cool Evernote swag! Please be sure to enter your submission by December 17th and ‘Like’ the ones that inspire you. This Contest is governed by the Official Rules. By sharing a home dashboard, you are agreeing to the Official Rules. Contest Rules Timing: The contest will run from Tuesday, 12/3, 7am PST through Tuesday, 12/17, 11:59pm PST Eligibility: US resident Qualifying submission: Post a screenshot of your homepage to this forum Include a blurb on how you use it Judges: A panel of five Evernote employees (including our CEO and representatives from PM, Design, and Marketing) Categories: Professor of productivity Captain of creativity Everything but the kitchen sink Winners: 3 winners (one in each of the categories above) will be announced in this forum on 12/19 Prize: Evernote gear which may include apparel, canvas totes, notebooks, and stickers Here’s a little inspiration to get you started: Edit: We've received a lot of questions as to why the contest is restricted to the US. We would have loved to have everyone participate but unfortunately the rules for contests vary greatly by country and within that, by locality within countries. Therefore, it is unfeasible for Evernote to comply with all global regulation required to run a worldwide contest. That said, we greatly value everyone's input and encourage everyone to share their home dashboards!
  4. @Stuhrer Thanks for reaching out! I'm interested to hear a little bit more about what you're experiencing. Can you elaborate a little bit on what your expectation is for how the search should work for notes with tags starting special characters? Do you expect tags prefixed with those special characters to appear as suggestions under “Add filter” in the new search? Essentially, just the ability to select tags as a filter? You mention that you search for notes with tags, so I want to make sure I'm understanding your process for doing that. Additionally, you mentioned that the interface breaks your workflow. Could you give me some insight into your workflow, and about the pain points where it breaks? Let me know as I want to make sure I'm understanding everything properly, and let me know if you have any questions!
  5. Hi All, Thank you for reaching out. I'm working with our teams to get more information about this issue, and to determine how best to proceed. I'll follow-up once I know more, but feel free to reach out to me directly if you have any questions in the meantime.
  6. @AmandaG Thanks for reaching out! I'll follow-up with you via DM.
  7. @PXT @Nordelectro2 I'll be reaching out via DM. Let me know if you have any other questions.
  8. Thanks @DTLow, we'll work to improve on the messaging in the future. As for users reporting a duplicate device issue, please go here: I've merged the threads regarding this issue into that thread, and will be following up there shortly with next steps.
  9. Hi everyone, I understand there's some confusion around the recent changes to the device limit/unsync screen. We recently updated how the unsyncing-from-the-device-limit screen works to discourage Evernote Basic customers from actively using it to circumvent the limit on devices that can be used for free. Historically, customers were allowed to use this screen to unsync devices whenever they wanted, effectively creating an “honor system.” Unfortunately, we’ve determined that a number of customers have been abusing this system. As a result, we’ve decided to implement a new limit of allowing Evernote Basic customers to unsync from the device limit screen only twice per month. For customers who consistently use more than two devices, we recommend upgrading to Evernote Premium. Not only does Premium allow you to use unlimited devices, it allows you to search within PDFs and attachments, create custom templates, and more. Customers who wish to remain with Evernote Basic should limit their use to two devices. Please let me know if you have any other questions.
  10. Hey All, Thanks for reaching out! @PXT @Nordelectro2 I'm sorry to hear you're encountering this issue. Since the two of you are reporting the same issue, I've gone ahead and merged the threads you started into a single thread. This is to better enable us to track the issue you've reported, and to help organize the discussion around it. I've reached out to our teams to find out more information, and I will follow-up with you as soon as I know more. Feel free to reach out to me directly via DM if you have any questions in the meantime.
  11. Hey All, Thanks for reaching out! Let me do some digging and see what I can find. I'll follow-up with you all once I have more information.
  12. @help04120 Thank you for reaching out! I'll follow-up with you via direct message.
  13. @Seidnerd @Phil69 Thank you for reaching out! You originally posted on a different thread, but the issue you're encountering is different than the issue on that other thread. Therefore, I've split out your reports in order to start a new thread. That being said, I've reached out to our support team to get more information, and we will follow-up once we know more!
  14. @bit Thanks for reaching out! Can you elaborate a little bit on the issue you're encountering? You stated: To clarify, are you saying that your monthly quota reset as it should, correct? However, you're saying that even after your quota reset, your new quota was already used up and you still have unsynced notes, correct?
  15. @terryhatmaker @Egor T. @Powerfab@Zardoz Thanks for reaching out! To clarify, are you using the same Evernote Account/email address to login to Evernote that you used to sign-up for beta access? We enabled user access to the search beta features by specific Evernote Account/email address, so if you are using multiple Evernote Accounts this may be why you are not seeing the features. If you are still having trouble accessing the search beta, please reach out to me via DM and I will work to resolve the issue and get you access!
  16. The latest Web Clipper for Safari is now available This release supports macOS Catalina/Safari 13 and includes: Clipping PDFs viewed in a browser Smart filing Switching between multiple accounts Speed/performance improvements Logging out of Web Clipper Bug fixes Upcoming releases We continue to advance the Safari Web Clipper and expect upcoming releases to include: Web Clipper keyboard shortcuts Using Web Clipper in the contextual menu (aka “right-click menu”) “Custom clips” (specialized clipping on sites such as Twitter, Yahoo, and more) Bug fixes You’ll be notified (through the Mac App Store) as future updates to the Safari Web Clipper extension become available. If you have NOT installed macOS Catalina/Safari 13 We recommend that you update your extension now to ensure compatibility with macOS Catalina and recent/future versions of Safari.
  17. @Paul A. Thanks for reaching out! You recently wrote: There were only a certain number of accounts that were invited for this specific search beta, and it doesn't appear that the beta features are enabled for your account. That being said, please feel free to reach out to me via DM if you're interested in joining the beta!
  18. @nigebj Is it possible that you have multiple Evernote Accounts that use different email addresses? I ask, as we enabled the beta search features for a certain number of accounts, so we may have enabled it for one account but not for the other. If you do have two accounts, could you try using the other account and see if your access is available? Let me know if you have any other questions!
  19. Hi All, In one of the first episodes of Evernote Behind the Scenes, CEO Ian Small and senior designer Mariano discussed our plan to improve search in Evernote Web. At the time, it was just that: a plan. Now Ian checks in with May, a senior product manager at Evernote, to see how that plan has become a reality. They put a working version of Evernote’s improved, soon-to-be-released search through its paces, showing how it really is “more interactive, more meaningful, and ever more useful."
  20. Hi there, Thanks for reaching out and for your interest in the Evernote Certified Consultants Program! At this time, we're no longer accepting new applicants. However, if you've signed up in the past, we'll notify you once we begin accepting new applicants again. Let me know if you have any questions!
  21. Hi All, We've released an updated version of the Web Clipper. Learn more here:
  22. @Beatriz123 Thanks for reaching out! Could you see if the steps in this thread fix the issue?
  23. Hey All, Thanks for reaching out! Yes, Skitch should work for Catalina. However, you may need to toggle/change a setting. Please go to Security & Privacy> Screen Recording, and allow Skitch. Let me know if the issue persists after doing this.
  24. Hi All, We wanted to provide some clarification regarding changes to how Dark Mode is handled for Evernote for iOS 13. If you’re still on iOS 12, you can enable Dark Mode via the in-app settings in the Evernote App for iOS. However, for Evernote on iOS 13, Dark Mode settings are only accessible via the iOS level system settings. To enable Dark Mode for Evernote for iOS 13, please see the following information below: When you enable dark mode on your iOS 13 device, Evernote will automatically switch to the dark color theme. To enable dark mode on your iOS device: 1. Open the Settings app. 2. Tap Display & Brightness. 3. In the Appearance section, tap Dark. (Note: Switch to the Light appearance in your device’s settings to disable dark mode.) We’re still investigating ways to optimize Dark Mode in future updates, so please feel free to reach out via DM if you have any questions, or to start your own thread if you have any feedback! P.S. - Don't forget, you can add a Dark Mode toggle to your control center to more easily enable/disable Dark Mode theme: To do this on your iOS 13 device: Tap on Settings > Control Center > Customize Controls From the Customize Controls screen, tap on the “+” button next “Dark mode.” This will enable the dedicated dark mode toggle on your Control Center for easier access.
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