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Shane D.

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Everything posted by Shane D.

  1. @Joe Leondike Thanks for reaching out! At this time, reminders are not available on the new Evernote Web experience. That being said, the reminder feature is related to the Evernote Web Client, and not the Editor. In this case, I'm going to move this thread to a more appropriate location, but please feel free to reach out to me directly if you have any other questions!
  2. @Ethan Mings Thank you for reaching out! The shortcut/tags interface you're describing is actually a function of the Web Client, and not the Editor. In this case, I'm going to move this thread to a more appropriate location. Please feel free to reach out to me directly if you have any other questions!
  3. @James Systems Matter Thank you for reaching out! What you've described is actually a function of the Web Client, and isn't associated with the Editor. In this case, I'm going to move this thread to a more appropriate location. Feel free to reach out to me directly if you have any other questions!
  4. @Sallyshelty Thanks for reaching out! The issue you're encountering is more so related to the Web Client, and not the Editor. I'm going to move this thread to a more appropriate location, but @Jay-Bob should be able to provide further assistance!
  5. @Crsawood Thank you so much for sharing your feedback! The notebook view in the sidebar is related to the Web Client experience, and not the Editor. In this case, I'm going to move this to the correct feedback location. Feel free to reach out to me if you have any other questions!
  6. @ggrinton Thanks for letting us know. Any chance you could provide a screenshot of what you're seeing? Does the behavior change if you try using a different Web Browser?
  7. Hi @TANIA23, thank you reaching out! As @MatS14 alluded too, I can confirm that the email you received was sent by mistake to a small portion of our users. That email is intended to be a confirmation message for when users install the Evernote for Gmail add-on,. (You can learn more about the Evernote for Gmail add-on here) Our apologies for any confusion this may have caused, and feel free to reach out to me directly if you have any other questions!
  8. Hi all, I’m excited to announce the launch of our new, free, Evernote for Gmail add-on! Many of us find ourselves buried under inbox overload—that frustrating situation where emails pile up faster than we can read them. With our this new integration, you can take the important emails out of your inbox and into Evernote, where you can get organized, make a plan, and take the next step. You can also insert the notes you create into your email as a public link anyone can view to keep everyone on the same page. With the Evernote for Gmail add-on, you can bring the best out of your inbox. Please click here to learn more. If you have any questions, feel free to reach out!
  9. @abisland To clarify, are you using a bluetooth keyboard, or an external keyboard in general?
  10. @sjachille Thank you for your feedback! For the purposes of this forum, we're looking to focus on the editor experience. That being said, I'm moving this thread to a more appropriate location. However, please continue to share any feedback related to the editor experience here, and any general feedback in our product feedback sections of the forum. Thanks!
  11. Hi All, Wanted to clarify about my post from yesterday. We pushed out a quick fix that should have addressed the issue, and following those instructions should enable you to install the fix version. If you're still having problems with this issue after reinstalling/updating, please let me know!
  12. @Daryush @sjachille @Larry_C @Enrico Nahler Thank you for sharing your feedback regarding notebooks on the side bar! For the purposes of this forum, we're looking to focus on feedback/suggestions regarding the editor experience. In this case, I'm going to move this thread to our product feedback area as it pertains more so to a general request. Please continue to share your feedback, and let me know if you have any questions!
  13. Hi All, Thank you for your patience. We've just released a new version to help correct this issue. Please follow these steps to reinstall Clipper and get the latest version: 1. Open Chrome and click the menu icon (three vertical dots) in the toolbar. 2. Select More tools > Extensions from the menu. 3. Click Remove next to Evernote Web Clipper. 4. Quit and re-open Chrome. 5. Reinstall Evernote Web Clipper Please let me know if the issue persists after completing these steps!
  14. Hi All, Thank you very much for bringing this to our attention. We're currently investigating the issue, and I'll be reaching out to some of you directly to gather some more information. I'll follow-up here once I have more information. Please continue to post here if you're experiencing this issue.
  15. @ilenya Thank you for reaching out! Please see this information on how to contact our support team regarding a billing issue:
  16. Hi All, We’ve recently identified an issue that may prevent some users from being able to login to the Evernote Discussion Forums and Evernote Help & Learning. Users who encounter this issue will see this error message whenever they try to login to the forums or the help & learning center: If you are encountering this issue, verifying your email address should fix the issue as a workaround until we have determined a more permanent solution. To manually verify your email address, please do the following: Go to www.evernote.com/Login.action, and login to your Evernote Account Create a new note Click on Share in the upper right hand corner Enter an email address to share the note (You won’t actually be sharing the note) Then click Send if you’re on the old web client, or click Send Invitation if you’re using the new Evernote Web Once you click send, you will receive the prompt: Click on Verify Email, which will send a verification email to the email address associated with your Evernote Account Check your email for a message titled Verify your Evernote email address Open the verification email, and click on Verify now to complete the verification Once completed, retry signing into the Evernote Discussion Forums or Evernote Help & Learning
  17. @rogerguttormsen Thank you for reaching out! For this type of issue, please open a support ticket and our support agents will provide further instructions and information regarding account deletions. If you have any problems, feel free to reach out to me via direct message!
  18. Hi All, Thank you for reaching out! I wanted to let you know that we are aware of the issue, and are currently working to address it. I'll follow up here once I have more information, but feel free to reach out to me directly if you have any other questions!
  19. Hi All, We've just updated the discussion forums with a section dedicated to Evernote Betas! This was done to help us centralize Evernote Beta announcements, as well as the feedback, thoughts, and questions from users specifically regarding Evernote Beta versions, into one location. Also, for those of you who have tested the Evernote Beta for Android in the past, we've moved that Google + community here as Google will no longer be supporting the Google + communities in the future. Please note that these structural changes only affect Evernote Beta announcements, and any announcements regarding GA releases for the Evernote Clients will continue to appear in their regular locations. Let @Shane D. know if you have any questions!
  20. Hi All, With the closure of Google +, we've launched this new section within the discussion forums to act as a centralized location where we will announce new beta releases for Evernote for Android, and where users can share their questions, thoughts, and feedback regarding those betas! If you're wondering how to enroll in the Android Beta for Evernote, please see this. Feel free to reach out to me directly if you have any other questions!
  21. @kdeemer Thanks for reaching out. I've applied an updated your account that will hopefully fix the issue. Please retry logging in, and reach out to me via DM if you're still unable to login without being kicked out.
  22. Hi All, Feedback for Evernote for iOS Betas are handled within the actual app, and not via our forums. If you're looking for information on how to install the Evernote for iOS Beta, please go here. To provide feedback for Evernote for iOS please do the following: Open the Evernote for iOS Beta App on your iOS device Tap the profile icon in the bottom right hand corner to reach the settings screen: Tap on the Support button: Tap on Beta feedback to leave your feedback or comment: If you have any other questions, please reach out to @Shane D.!
  23. Hi Catherine, You mentioned: Can you elaborate on what you mean here? Are you unable to open a support ticket or chat?
  24. @Keith Davis Great to hear! @Delling Brooks I'm sending you a direct message. You should be able to see that message by clicking on the 'envelope' icon in the top right hand corner of the screen at the top of the page.
  25. @DTLow Thanks for looping me in. @Delling Brooks @Keith Davis I've applied some updates to your accounts that will hopefully fix the issue. Please retry opening a support ticket, and let me know if you're still being automatically logged out. As always, feel free to reach out to me via DM if you have any specific questions!
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