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Shane D.

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Everything posted by Shane D.

  1. @Chris Setlock Can you provide a screen recording of the issue you're seeing?
  2. Hi All, I'm still working to try and isolate the root cause of this issue. Specifically, does/did this issue seem to occur when you navigated away from the note, and then returned back to it?
  3. Hi All, Thank you for reaching out. To clarify my understanding, did each of you just recently update to the new version? Can you elaborate/estimate on the number of notes you have in your account? The reason I ask is that for larger accounts, it may take sometime for all of your notes/content to complete their initial sync. Or, does this blank note in a new window issue occur with only specific notes?
  4. Hi All, For those of you that have already answered, thank you for providing more information. @julien22 Are there any commonalities in the notes that won't export? Do they contain images, attachments, or other files? Let me know as this will better enable me to determine how best to proceed. For everyone else, I'm currently further investigating into this issue.
  5. @KateKate @myriamozuna Thank you for letting me know! I'll be reaching out to you directly via DM shortly.
  6. Hi All, Thank you for reaching out! This is a known issue we're working to address. I'll provide an update here once I have more information.
  7. @Lalelu Do you notice that the links are also broken if you check them on the web client? Or, do they look right/work there?
  8. @EBos Can you elaborate about the content that was clipped? When you originally clipped it, what setting did you use? Was it possible you used Simplified Article?
  9. @mlcarpen @TEKjr Are there any commonalities in the notes that won't export? Do they contain images, attachments, or other files? Let me know as this will better enable me to determine how best to proceed.
  10. @bishopblaize Is there anything specific, like the file type, to the images that seem to display this issue?
  11. @Tobias Helling @sachint82 I'm going to reach out to you directly via DM to gather more information!
  12. @KateKate Is there any chance you're signed into a new/different account? In Evernote on your iPhone, please do this: Tap the hamburger menu on the bottom left hand corner Tap the gear icon at the top right of the menu Tap on Account Under 'switch accounts' there should be a check mark to the right of the account you're currently signed-in to Is the email address listed there correct?
  13. Hi All, Thanks for reaching out. Just to clarify, is this the first time you're running the new version/syncing? The reason I ask is that you may see these types of issues due to the initial first sync taking some time. Or, are you saying that you've been on the new version for awhile, and the notebook simply won't go away?
  14. Hi All, Yes, while you no longer can purchase Plus, if you already had Plus, you should be able to continue to use it. @Matthew85 To make sure I'm understanding, you're saying that your subscription was automatically bumped up to Premium? Did you also notice a renewal price increase?
  15. Hi @Arlon, Could you possibly share a screen recording of what you're seeing?
  16. Hi All, I'm looking into this issue, and will follow-up once I have more information.
  17. @Mike P Does this happen with any notes that were created via clipping? Or, just specific notes? Was the content clipped from the same location?
  18. @eric.carlson1 How are you logging into your Evernote Account? Is it possible you were signed-in via Apple ID? Also, are you able to create new notes without them deleting if you're using the Web Client?
  19. @Pierrodu21 @AlexTT Can you elaborate on the specific notes that cannot be opened? Are they specific types of notes? As in, do they contain attachments, tables, etc? How many notes do you have in your account and did you just recently update to the new version? The reason I ask is that the initial first sync may take some time for it to complete. Let me know as this will better enable me to further investigate.
  20. Hi All, We’ve seen a small number of users reporting various issues with Evernote that we believe may be related to an issue that is affecting users that were signed-in via Sign in with Apple If you have experienced any of the following issues, and were Signed in with Apple, please post on this thread. Notes/Notebooks are not showing Evernote is slow to load Notes appear to be lost/missing Unable to log-in using the Web app Unable to log-in using Apple ID Issues with syncing notes New edits/changes to notes are not saving If you are expe
  21. @tfogh @Mee Thank you for reaching out! Do you know about how many notes you have in your account? The reason I ask is that the initial first sync on the new clients may take awhile if you have a lot of notes. When you go to the Web Client, do you see the notes/notebooks that are missing there? Were either of you accessing your account via "Sign-In with Apple"? Let me know as this will better enable me to investigate into the issue.
  22. @speake @Mee Do you know about how many notes you have in your account? The reason I ask is that the initial first sync on the new clients may take awhile if you have a lot of notes. When you go to the Web Client, do you see the notes that are missing there? Were either of you accessing your account via "Sign-In with Apple"? ( @speake You mentioned using an Android so I assume not) Let me know as this will better enable me to investigate into the issue.
  23. Hi @Nuno Saraiva No, given your scenario, that would count as only two devices. The Web Client is counted as 1 device, irrespective of the physical device or browser it's used on. Hope this helps to clarify!
  24. @jlwoodruff @ingemarsland Question, were either of you accessing your accounts using "Sign-In with Apple"?
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