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Shane D.

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Everything posted by Shane D.

  1. Shane D.
    Hi All, This feature has been added to our Windows and Mac desktop apps in version 10.13. You can learn more here: https://discussion.evernote.com/announcement/196-update-evernote-for-mac-and-windows-1013-is-here/ At this time, I am closing this thread. Please start a new thread if you're encountering a new/different issue.
  2. Shane D.
    Hi All, Thank you for sharing all of your thoughts and feedback regarding the new client. Our teams have closely watched this thread, and have used your feedback to help us shape our product decisions. Even if you do not like the new client, getting insight into why you do/don't like something has been very helpful for our development teams. That being said, this thread has become too much of a catch-all for different requests/issues that should be posted/shared individually, in more applicable locations. This thread is also over six months old, and a lot of the content is no longer
  3. Shane D.
    @DanSol We believe this issue has been fixed in our most recent update, Version 10.9. You can learn more here: At this time, I am closing this thread. If you have a new/different issue, lease start a new thread. Thank you.
  4. Shane D.
    Hi All, We believe this issue has been fixed in our most recent update, Version 10.9. You can learn more here: To further clarify, this was an Android specific issue, and should not be affecting iOS. If you notice similar issues with iOS, please start a new thread in the correct forum. At this time, I am closing this thread. If you have a new/different issue, please start a new thread. Thank you.
  5. Shane D.
    Hi there, Thank you for letting us know. This is an issue we're aware of, and are working to fix. I'll provide an update here once the issue has been fixed.
  6. Shane D.
    We believe this issue has been fixed with our most recent release, Version 10.9. You can learn more here: Please try updating, and let me know if you have any other questions. Also, if you are experiencing this issue via the Web Client, please let us know here:
  7. Shane D.
    Hi All, Evernote for Android version 10.9 is now available. Version 10.9 is primarily a bug fix and stability release. Fixed: Fix for issue where login can hang/freeze Fix for issue with downloading images to the device Fix for issue with audio not always recording properly if device screen goes to sleep Misc. crash fixes Additional performance improvements
  8. Shane D.
    Hi All, Evernote for iOS version 10.9 is now available. Version 10.9 is primarily a bug fix and stability release. Fixed: Fix for issue where login can hang/freeze Fix for issue with downloading images to the device Fix for issue with audio not always recording properly if device screen goes to sleep Misc. crash fixes Additional performance improvements
  9. Shane D.
    @Carly Smallwood Thank you for letting me know. This is an issue we're working to address. However, as a workaround, does force quitting your app and restarting it fix the issue?
  10. Shane D.
    Hi All, We've been able to reproduce this issue, and working to implement a fix. I'll provide an update here once I have more information. Please continue to let us know on this thread if you're encountering this issue.
  11. Shane D.
    @Gustavo Santos You will need to open a support ticket to get assistance with billing issues. Please see this:
  12. Shane D.
    @River This particular issue should only be affecting Android users. In this case, I'll reach out directly to gather more information.
  13. Shane D.
    ¡Bienvenidos a la edición de abril del resumen del foro de Evernote! Asegúrate de hacer clic en el botón de Seguir que se encuentra en la esquina superior derecha para suscribirte al resumen del foro y obtener las notificaciones de los nuevos lanzamientos. Novedades Nueva sección del foro: Respuestas/Soluciones - Encuentra respuestas verificadas, soluciones a las preguntas frecuentes y a los problemas de asistencia. Actualización: Evernote para Android e iOS 10.8.4 ya está aquí ¡La nueva Página de Inicio ya está disponible para Android e iOS! Obtén más informa
  14. Shane D.
    Welcome to the April edition of the Evernote Forum Digest Make sure to hit the Follow button in the upper right-hand corner to subscribe to the Forum Digest and get notifications for new releases. What's New? New forum section: Answers/Solutions - Find verified answers and solutions for frequently asked questions and support issues. Update: Evernote for Android and iOS 10.8.4 is here - Home is now available on Android and iOS! Learn about more updates and fixes for Evernote for mobile. Update: Evernote for Mac and Windows 10.12 is here - You can no
  15. Shane D.
    @Ariggsby It seems as though you're encountering a different issue. I'll reach out to you directly to gather more information.
  16. Shane D.
    Hi All, This issue has been fixed by our most recent update, Version 10.8.2. At this time, I am closing this thread. If you have a new/different issue, please start a new thread.
  17. Shane D.
    Hi All, Join the Customer Success Team a demo of the new Evernote (~20mins) and a live Q&A (~20mins) session. You can sign-up here: (Both sessions will cover the same information) The New Evernote | Live Webinar on 04/28/21 1pm CST The New Evernote | Live Webinar 05/06/21 at 1 pm GMT+1 (London) You can submit a question to ebwebinars@evernote.com to be answered live! This presentation will highlight four key areas in the new Evernote: Navigation in the new Evernote Home -- our new feature! New Note Editor Search Plus you'll learn
  18. Shane D.
    Hi All, This is an issue that we're aware of, and are working to address. Recent updates we've released will hopefully improve the behavior for the time being. I'll provide an update here once I have more information. As a workaround, restarting your iOS device may temporarily fix the issue.
  19. Shane D.
    @Emy Does restarting your device help to fix the missing "share" icon issue? Or, after restarting, is it still missing?
  20. Shane D.
    Hi All, We believe our most recent update, Version 10.11, should help to address this issue: If you haven't already, please update to Version 10.11, and let us know if you're still encountering this issue. I appreciate your consideration, and look forward to your responses.
  21. Shane D.
    Hi All, We believe our most recent update, Version 10.11, should help to address this issue: If you haven't already, please update to Version 10.11, and let us know if you're still encountering this issue. I appreciate your consideration, and look forward to your responses.
  22. Shane D.
    New: Home is now available on Android! It's a one-stop dashboard that puts the information you need front and center—neatly organized and instantly available. Home consists of widgets that display your content in a convenient and streamlined view. All customers have a notes widget, a scratch pad widget, and a recently captured widget. Evernote Premium and Evernote Business customers have additional widget options, as well as the ability to customize the appearance of their Home. One of your most-requested features is here! You can now search inside PDF files. You
  23. Shane D.
    New: Home is now available on iOS! It's a one-stop dashboard that puts the information you need front and center—neatly organized and instantly available. Home consists of widgets that display your content in a convenient and streamlined view. All customers have a notes widget, a scratch pad widget, and a recently captured widget. Evernote Premium and Evernote Business customers have additional widget options, as well as the ability to customize the appearance of their Home. One of your most-requested features is here! You can now search inside PDF files. You can
  24. Shane D.
    Hi All, We released an updated version today, Version 10.8.2 that should fix the freeze and black screen issues. Please try updating to this version, and let me know if you have any further issues.
  25. Shane D.
    @Attila Balogh Can you share a screenshot of the black screen?
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