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Shane D.

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Everything posted by Shane D.

  1. Hi All, In this installment of Evernote Behind the Scenes, CEO Ian Small pulls back the curtain and invites you, the customer, to center stage. Ian chats with Jenn, a senior manager at Evernote, about the importance of our beta program, what we look for in customer feedback, and how your participation helps us co-create a better Evernote with our customers. Become a member of the Evernote Beta Program today at https://evernote.com/betaprogram. Subscribe to our channel to follow the journey, and join the conversation on the Evernote Forum!
  2. Hey All, Thanks for reaching out! @mmmaak I'm going to merge this thread into the thread that @Dave-in-Decatur linked to in order to keep everything together. That being said, I've reached out to our teams and they are currently working to address this issue. I'll follow-up once I have more information!
  3. Hi All, Thank you for reaching out! We are aware that this issue is occurring, and we are currently working to determine how best to address it. I'll follow-up here one I have more information, but please let me know if you have any other questions in the meantime!
  4. @Shipping Thank you for letting us know! I brought this to the attention of our internal teams and they've been working to get this issue resolved. Please let me know if the issue crops up again, or if you have any other questions!
  5. @Ron Bailey 42 Thanks for reaching out! I've messaged you privately, and will try to provide further assistance there.
  6. Hi All, Thanks for bringing this to my attention. I'm currently doing some further investigation on my end to get a better idea of exactly what's going on, and how best for us to proceed. @Shipping I went ahead and modified your comment that contained a link to the NSFW content. As you were simply trying to provide an example of the content, I do not consider it a violation of the code of conduct. Thank for your help in notifying us of this issue. I'll be following up soon once I have more information, but please let me know if you have any other questions!
  7. Hi All, Tags are one of the most popular and powerful ways to organize notes, but the way tags work varies depending on which version of Evernote you use. In this video, CEO Ian Small chats with Sahand, a product designer, about how tagging is becoming more consistent across devices. They walk through a redesigned tag management system for Android and iOS that makes it easier to see, use, and organize tags, and better matches the experience of the desktop app. Subscribe to our channel to follow the journey, and feel free to leave your feedback here!
  8. @Kruger2147 Thanks for reaching out! Currently, we’re running some experiments via a preview program for Evernote Web, and enrollment in that preview program is now closed. Once we have completed those experiments and launch a public beta of Evernote Web, we will add Evernote Web to the Evernote Beta forum sections. In the meantime, please go here to enroll in our Evernote Beta Program if you're interested in trying out future betas. Let me know if you have any other questions!
  9. Hello Everyone, Web pages can be complex, and pasting or clipping their contents into notes can have unexpected results. In this installment of Behind the Scenes, CEO Ian Small chats with Chris, an engineer at Evernote, about the work he and his team are doing to improve the way content is copied from the web into Evernote. Customers will soon have more control over how information is presented, giving them the flexibility to edit or preserve it as needed. Subscribe to our channel to follow the journey, and join the conversation on the Evernote Forum.
  10. Hi Everyone, The web experience is where the journey begins, but it’s far from the end. In this installment of Evernote Behind the Scenes, CEO Ian Small chats with Nick, an engineering manager at Evernote, about the work he and his team are doing to create a more modern web experience. See some of the new features, upgrades to popular features, and under-the-hood improvements that will be coming soon to all Evernote platforms. Subscribe to our channel to follow the journey!
  11. Hi All, We’re thrilled to announce the Evernote Beta Program! The beta program gives you an exclusive early look at new versions of Evernote to test. It also provides opportunities to offer your feedback on new features, so you can help us build a better Evernote experience. Anyone with an Evernote account is welcome to join. To learn more, visit the Evernote Beta Program landing page here. Feel free to reach out if you have any questions!
  12. Hi All, Who inspired this video series? What’s next for Evernote? Keep watching to find out. So far in Evernote Behind the Scenes, CEO Ian Small has chatted with designers, engineers, and managers about the work they’re doing to make Evernote better. In this episode, I’ll be turning the tables and directing the questions to Ian. We’ll cover some of the biggest questions I’ve received from the Evernote community, including what we’ve learned, what’s next for this series, and what the Evernote of the future looks like. Subscribe to our channel to follow the journey, and join the conversation on the Evernote Forum!
  13. @mark-t Thank you for reaching out! I've applied and update to your account that should hopefully fix the issue. That being said, please feel free to reach out to me via DM if you're still encountering issues!
  14. Hey All, Thanks for reaching out! @vegemite I'll DM you directly and we can go from there.
  15. @HighUser Thanks for reaching out, and @jefito, thanks for trying to help! We actually had a small glitch on the support site that was blocking users from being able to make a selection from the dropdown menus, or the support site would appear blank. We believe we've fixed this issue, so you should now be able to successfully open a support ticket. Please feel free to reach out to me directly if you need any further assistance!
  16. @martymankins Thank you for reaching out! It looks like they were able to provide you with further assistance via the ticket. However, feel free to reach out to me via DM if you have any other questions!
  17. Hi there, Thanks for reaching out! As this is a question about payment, please see the following:
  18. Hey All, There are so many things you can put in a new note, it’s hard to know where to begin. We’re working to change that. In this installment of Evernote Behind the Scenes, CEO Ian Small chats with Aiden, a product design manager, about upcoming changes to the all-important “New Note” button. This small adjustment will make note creation more consistent and intuitive across mobile platforms. Subscribe to our channel to follow the journey, and join the conversation on the Evernote Forum!
  19. Hi there, Thanks for reaching out! When Evernote attempts to connect to the Internet for syncing purposes, it uses the operating system's default browser Internet settings. The easiest way to check that these settings are configured properly is to visit the following two URLs using Internet explorer: http://www.evernote.com/Login.action https://www.evernote.com/Login.action Evernote utilizes TCP ports 80 and 443 for connection to Evernote's web service, so both of these ports need to be accessible by the Evernote application. If you're unable to access either of the URLs mentioned above via web browser, it's unlikely the Evernote desktop application will be able to sync successfully. If you're unable to sync at your office, it's possible that your employer's IT security policy is disallowing access to services like Evernote. If you're unsure, contact your company's IT department for clarification.
  20. Thanks for reaching out, and for letting me know! It looks like an error on my part. To clarify, Guests should only be allowed to view topics, but they should not be able to comment. If you see any guest posts this means that the permission setting on the forum may be incorrect. Please let me know when you see this and I'll get it fixed. Thanks!
  21. Hi All, An app is only as good as the infrastructure it’s built upon. And we’re doing our best to make sure Evernote’s foundation remains solid. In this installment of Evernote Behind the Scenes, CEO Ian Small chats with Ankur, a senior engineer at Evernote, about the work he and his team are doing to manage the vast network of servers underpinning Evernote. By improving how data is stored and retrieved, they’re ensuring a more stable and reliable service for everyone!
  22. Hi All, I do my best to limit any censoring of content, but unfortunately, this thread seems to have run off the rails from it's original topic quite a bit. In this case, I'm going to lock the thread. I'll leave it open to still be viewed as I am sure there is some good, relevant information here. I'm not going to point any fingers, but please refrain from taking a thread off-topic, and keep any personal discussions in the direct messages. I'd prefer to not have to take any restrictive actions. Feel free to reach out to me directly if you have any other questions!
  23. Hi all, We were recently advised by LinkedIn that they are making changes to their infrastructure. Unfortunately, this means that after mid-July, third-party apps like Evernote and Scannable will no longer have any access to LinkedIn data. What does this mean? Any LinkedIn profile information you’ve already added to a note will remain. But you won’t be able to see a LinkedIn user’s details, or connect with them, when you scan a new business card in Evernote. You’ll also lose the ability to add content from your own LinkedIn profile to your Evernote account, or see LinkedIn information using our Context feature. What will happen? Within the next couple of weeks, we’ll be rolling out updates for iOS and Android that will remove the LinkedIn connection. You don’t need to take any specific action other than keeping your app up to date. Mac and Windows updates are currently available. If you haven’t updated your mobile app by mid-July (or if you’re using a desktop app) you’ll still see the option to connect to LinkedIn when you scan a business card, but nothing will happen. Despite these changes, we want to be clear about one thing: business card scanning is not going away. You’ll still be able to: Take a picture of a business card and save it in Evernote Add the person to contacts on your mobile device Email your own info to the person Find the business card later using Evernote’s text recognition feature The LinkedIn integration was an awesome feature and we’re sorry to see it go. But we’re still committed to helping you work smarter and keep your life organized. If you have any other questions, feel free to reach out to me directly!
  24. Hey All, Thank you for all of your feedback. I wanted to let you know that I've relayed it to our teams and they're going to further investigate. @Tcellguy I was able to locate your ticket, and have expedited it per your request. Feel free to reach out to me directly if you have any questions!
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