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Shane D.

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Everything posted by Shane D.

  1. Hi All, We've released an updated version of the Web Clipper. Learn more here:
  2. @Beatriz123 Thanks for reaching out! Could you see if the steps in this thread fix the issue?
  3. Hey All, Thanks for reaching out! Yes, Skitch should work for Catalina. However, you may need to toggle/change a setting. Please go to Security & Privacy> Screen Recording, and allow Skitch. Let me know if the issue persists after doing this.
  4. Hi All, We wanted to provide some clarification regarding changes to how Dark Mode is handled for Evernote for iOS 13. If you’re still on iOS 12, you can enable Dark Mode via the in-app settings in the Evernote App for iOS. However, for Evernote on iOS 13, Dark Mode settings are only accessible via the iOS level system settings. To enable Dark Mode for Evernote for iOS 13, please see the following information below: When you enable dark mode on your iOS 13 device, Evernote will automatically switch to the dark color theme. To enable dark mode on your iOS device: 1. Open the Settings app. 2. Tap Display & Brightness. 3. In the Appearance section, tap Dark. (Note: Switch to the Light appearance in your device’s settings to disable dark mode.) We’re still investigating ways to optimize Dark Mode in future updates, so please feel free to reach out via DM if you have any questions, or to start your own thread if you have any feedback! P.S. - Don't forget, you can add a Dark Mode toggle to your control center to more easily enable/disable Dark Mode theme: To do this on your iOS 13 device: Tap on Settings > Control Center > Customize Controls From the Customize Controls screen, tap on the “+” button next “Dark mode.” This will enable the dedicated dark mode toggle on your Control Center for easier access.
  5. Hi All, Please see this information regarding Penultimate and iPadOS compatibility:
  6. Hi All, If you have updated to iPadOS, you may be experiencing a temporary usability issue with Penultimate. We’re pleased to announce that, with today’s update, Penultimate is now ready for iPadOS. This update restores full functionality to Penultimate on iPadOS, including creating and saving your drawings. We apologize for any inconvenience this may have caused you, and appreciate your patience.
  7. @Kittyk4y @ant in sa @JeffPage @C Eric Hi all, I wanted to let you know that I've merged your comments from a different thread into this thread in order for us to better track user sentiment/feedback regarding this Penultimate issue. Feel free to reach out to me directly via DM if you have any questions!
  8. @Metrodon @Trippalhealicks Thanks for reaching out! We pushed out an update last night that should have fixed this issue. Please try logging in/out if you haven't already, and let me know if this issue persists.
  9. Hi All, I wanted to let you know that we are aware of this issue, and are working to address it as quickly as we can. As @DTLow linked to, please see the recent update post for the most current information regarding this issue. That being said, I will follow-up here once I have more information.
  10. UPDATE: This issue has been resolved! For the most current information, please see this: Hi All, With Apple’s release of iPadOS, you will experience temporary usability issues with Penultimate if you choose to update to iPadOS now. You will still have the ability to launch the app, but you will be unable to create and save drawings until a new version of Penultimate is released. We are working quickly to restore Penultimate’s functionality for iPadOS. In the meantime, here are some options: Keep using your current iOS version on your iPad.This interruption only applies to iPadOS. Penultimate will continue to work with previous versions of iOS. Download the Evernote app on iPad to get similar functionality.You’ll be able to: Sketch directly on the screen using your finger or a stylus Select from different pen tips and highlighter colors Draw shapes and have them snap into place Work on detailed drawings by pinching to zoom in Save drawings as notes directly into your Evernote account If you have NOT updated to iPadOS, we recommend waiting until a new version of Penultimate is released. This will ensure you can continue using all the features of Penultimate. We apologize for any inconvenience this may cause you, and we appreciate your patience. We’ll let you know as soon as an updated version of Penultimate is available for you to install. Thank you, Evernote Team
  11. @Lindy SYT Thank you for reaching out and for letting us know! I've reached out to you via DM to get some more information, so please see my correspondence there. Given the nature of this issue, I'm locking this thread as we want to ensure that we're keeping and discussion of payment information private. Let me know if you have any other questions.
  12. @PinkElephant @taden @rubendny @JMichaelTX Hey All, Wanted to let you know that I've merged your feedback/comments on this topic from another thread, into this thread so that we can better track user feedback/sentiment. Let me know if you have any questions!
  13. Hi All, Some of you reached out concerned about not being able to provide feedback for this issue. In general, we close replies on community announcements as they are meant to be informative, and not a location for ongoing discussion. In the past, when we've allowed commentary on announcements the conversations tend to get off topic quickly, and make it more difficult for users to easily find the information they're looking for. If you have feedback on this issue, please provide that here: As always, feel free to reach out to me via DM if you have any other questions!
  14. @taden Thank you for reaching out! I'm sorry to hear about your experience thus far, and will certainly relay your feedback to our teams. As for this comment: We close replies on community announcements as they are meant to be informative, and not a location for ongoing discussion. In the past, when we've allowed commentary on announcements the conversations tend to get off topic quickly, and make it more difficult for users to easily find the information they're looking for. However, you are certainly more than welcome to share your feedback by creating a new thread. We're trying to centralize user feedback/commentary on this issue here so we can better track it, so I'm going to merge the relevant user commentary into this thread: I hope this helps to clarify, and feel free to reach out to me directly if you have any other questions!
  15. @jstncwlcx Thank you for reaching out, and for sharing your feedback. As Gazumped mentioned, we're working to centralize feedback regarding the clipper issue here: That being said, I'm going to lock this thread so that other users can be directed there. Feel free to reach to out to me if you have any other questions, and keep an eye on that thread as I will provide further updates there about the Safari clipper issue as soon as they are available.
  16. Hi All, If you’ve updated your web browser to Safari 13 The recent Safari update removed Evernote’s Web Clipper from your list of extensions. To fix this, please install the latest version of Web Clipper today. This update restores Web Clipper to Safari 13, and is also backward-compatible with most previous versions of Safari. The update includes primary features such as saving screenshots, adding bookmarks, and clipping web pages. But in order to get a Safari 13-compatible version of Web Clipper to you as soon as possible, we’ve had to prioritize features, which means a few features aren’t yet ready. Below is a summary of upcoming releases to get you back to a fully-featured version of Web Clipper as soon as possible. Release 1 (current release, available Oct. 14) The following features are included in this release: Support for all primary clip formats: Article Simplified Article Full page Screenshot Bookmark YouTube (custom clip) Amazon (custom clip) Annotating clipped content Switching between dark mode and light mode Release 2: In addition to the features listed above, this release will also include: Clipping PDFs viewed in a browser Smart filing and tagging Using Web Clipper in the contextual menu (aka “right-click menu”) Logging out of Web Clipper Switching between multiple accounts Release 3: This release is targeted to go live before the end of October. This will be our full-featured Safari Web Clipper extension release and it will restore all functionality, including popular features such as: Web Clipper keyboard shortcuts “Custom clips” (specialized clipping on sites such as LinkedIn, Twitter, Yahoo, and more). You’ll be notified automatically (through the Mac App Store) as updates to the Safari Web Clipper extension are available. If you have NOT installed Safari 13 You can keep using Web Clipper in its present form and wait for the full-featured Web Clipper extension update. However, if you choose to update your extension now, you will ensure compatibility with macOS Catalina and past/future versions of Safari. We apologize for any inconvenience this may have caused you, and appreciate your patience.
  17. Hi All, Thank you for reaching out, and for your feedback. To be transparent, this release surprised us as much as it surprised you. We were prepared to have Web Clipper for Safari 13 ready for the release at a different disclosed date. Our team is working diligently to have our updates complete ASAP, and l'll follow-up here with an update as soon as it's available.
  18. @trottsie @ldenning I've merged your thread into this one. Please see the announcement post referred to by @DTLow
  19. Hi There, Thanks for reaching out! I'm not sure what subscription level you are, but if you're Premium or Business, you can do this by doing the following: https://help.evernote.com/hc/en-us/articles/209005347-How-to-save-email-into-Evernote I'm not sure if you can do this via Tadoist, but hopefully somebody else here has a better idea if that's possible. Let me know if you have any questions!
  20. @yin rong From what you've described, it sounds as though you've logged into a new/different account. What device(s) are you using? Also, if possible, please try signing in using any other email addresses that you may own.
  21. Hi All, Starting with Apple’s upcoming release of Safari 13, many extensions will no longer be supported in their current form. Due to the nature of these changes, if you choose to update to Safari 13 it will affect your ability to use the Evernote Web Clipper extension until we are able to implement an update and publish it to the Mac App Store. Please note: 1. We are diligently working to update the Evernote Web Clipper to meet the new extension requirements for Safari 13. Until that time, users who upgrade their browser to Safari 13 will not be able to use the Evernote Web Clipper. 2. If you are not updating to macOS Catalina/Safari 13, you can continue to use the Evernote Web Clipper extension. 3. For a small number of Evernote Business users, it may be a few months before they are able to use Evernote Web Clipper in macOS Catalina/Safari 13. If you are one of the affected users, we will send you a separate email with more information. If you are affected by these changes, you can still clip/send content to Evernote by doing the following: Keep using your current version of Safari Use the Evernote Web Clipper on a different web browser Use our Gmail and Outlook email integrations Forward messages to your Evernote email address (Premium & Business only)
  22. @CroweBizlife Thanks for reaching out! I'm going to DM you to provide further information. Please feel free to reach out to me there.
  23. @malbright Thanks for reaching out! Please see the following information: Evernote for Mac has some local search tables in the app in addition to server delivered search results. Because of this, you may need to reindex your Evernote for Mac app if you're noticing inaccurate search results. In this case, do the following: Open Evernote on your Mac: Hold down the Option key on your keyboard and select Help from your Mac's menu bar. Select Troubleshooting > Recreate Full Text Search Index And then: Open Evernote on your Mac Hold down the option key on your keyboard and select Help from the Mac Menu Bar Select Troubleshooting > Recreate Spotlight Search Index After following the steps above, you won't have any kind of indicator or progress bar stating the index is on going or done, but normally after 20 minutes you can search and it should be working as expected. Let me know how this works for you, and if the issue persists!
  24. @Elise Armani This issue should not still be occurring. To clarify, what device and web browser are you using?
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