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Shane D.

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Everything posted by Shane D.

  1. @Husky Logic Thank you for reaching out! I'll message you via DM to get more information.
  2. Hi All, We recently rebuilt the Web Clipper extension to work with the latest versions of Safari. If you're having issues with Web Clipper, or you just want a much better, reliable experience, update Safari and reinstall Web Clipper today. Here’s what to do: Go to the Mac App Store or System Preferences and update to Safari 13. Uninstall Evernote Web Clipper. Install the latest version of Web Clipper. Follow this link to the Mac App Store, then click Get > Install. When the download is finished, follow the prompts to complete the installation. Until you update to Safari 13, you may continue to experience issues with the Web Clipper extension. As always, feel free to reach out to myself or @Anibal I. if you have any questions!
  3. Para Español oprima aqui Hi All, We’re very excited to announce that we will be expanding forum support for Spanish language users! This means that we will be creating a dedicated forum space for Spanish language users that more closely mimics the English language forums. Additionally, all future forum and community announcements will be translated into both English and Spanish. The purpose of this expansion is to help improve the community experience and available resources for our Spanish language users, and to improve their ability to share their thoughts, feedback, and technical issues with us and the community. To help guide this expansion and offer support, one of our support agents, Anibal I., will be assisting our community manager (Shane D.) with overseeing the Spanish language forum. Anibal is a native Spanish speaker, and will act as the best point of contact for our Spanish language users. The new Spanish language section is now live, you can find it here: https://discussion.evernote.com/forum/652-evernote-discussion-forums-spanish/ Feel free to reach out if you have any other questions! Thank you!
  4. Hi All, The Evernote service will undergo scheduled maintenance on March 14, 2020 from 7 AM - 10 AM (PDT) / 9 AM -12 PM (CDT). You may be unable to log in or sync during this time. We apologize in advance for the inconvenience. El servicio de Evernote tendrá un mantenimiento programado el 14 de marzo del 2020 de 7:00 A.M. a 10 A.M (Hora del Pacífico) / 9:00 A.M. a 12:00 P.M. (Hora Central). Es posible que no puedas iniciar sesión o hacer sincronizaciones durante este tiempo. Nos disculpamos de antemano por las molestias que se puedan presentar.
  5. Hi All, The Evernote service will undergo scheduled maintenance on March 14, 2020 from 7 AM - 10 AM (PDT) / 9 AM -12 PM (CDT). You may be unable to log in or sync during this time. We apologize in advance for the inconvenience. El servicio de Evernote tendrá un mantenimiento programado el 14 de marzo del 2020 de 7:00 A.M. a 10 A.M (Hora del Pacífico) / 9:00 A.M. a 12:00 P.M. (Hora Central). Es posible que no puedas iniciar sesión o hacer sincronizaciones durante este tiempo. Nos disculpamos de antemano por las molestias que se puedan presentar.
  6. @Incloud Thank you for reaching out! We are in the process of resolving this issue, but in the meantime, you can still download Evernote for Salesforce by going here: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t0H000000tI0F&isdtp=p1 You may see the warning, “You’re installing a Non-Salesforce Application that is not authorized for distribution as part of Salesforce’s AppExchange Partner Program”. Salesforce sends this warning for direct download apps, but it is safe to use. Hopefully, this will help resolve the issue, but let me know if you have any questions!
  7. Hi All, As many of have already reported, we believe the issue with the auto-scrolling should now be fixed! Let me know if you have any other questions!
  8. Hi All, Since Evernote’s earliest days, the five clients (Android, iOS, Windows, Mac, and Web) have been evolving separately, tackling the challenges of software development in subtly different ways.In this installment of Evernote Behind the Scenes, CEO Ian Small talks to Mike, a senior member of the engineering team, about the work they’re doing to reunite the Evernote family. Ian and Mike discuss the fundamental changes they’re making to how Evernote communicates between client and cloud, and how they’re tackling the difficult task of making a single shared code library work across the five different apps.
  9. Hi All, Thank you for your continued patience. We believe we have a solution and are working to implement the fix. We are hoping to have the fix in place before the end of next week. I'll follow-up here once I have a definitive date. Let me know if you have any other questions in the meantime.
  10. @Laurie Merritt @Derek-M Thanks for reaching out! There is a known issue with Adobe Acrobat that we are working to resolve. Our apologies for any trouble this may have caused. As a temporary workaround, my suggestions would be to use Google PDF viewer until the root cause of the issue is pinpointed and resolved. Let me know if you have any other questions.
  11. @Horace_NYC @RichardL We just implemented a fix that we hope will address the issue. Can you retry now, and let me know if the issue persists?
  12. @Horace_NYC @RichardL Thank you for reaching out, and for notifying us of the issue you're encountering. I've asked our team to investigate into this. To clarify, you are able to login to Evernote, correct? You are only running into connectivity issues when using the Web Clipper, correct?
  13. Hi All, Wanted to provide an update. We believe we've identified the root cause of the issue, and hope to have a fix implemented very soon. I'll follow-up here once the fix is live. Let me know if you have any other questions.
  14. Hello All, What do Evernote and a wedding reception have in common? Watch the video to find out! In this installment of Behind the Scenes, CEO Ian Small chats with Amir, a senior member of our engineering management team, about the work they’re doing to transfer over 9 billion notes to a faster, more scalable cloud storage architecture.Ian and Amir discuss the benefits of this new architecture, and the challenge of (as Amir says) “trying to refuel a plane while it’s in flight.”
  15. @rltidd27 Thank you for reaching out, and I'm sorry to hear you're encountering trouble. I was able to locate the support ticket you mentioned, and I've expedited the priority on it so you should hear back from someone very soon. Please feel free to reach out to me directly via DM if you have any other questions in the interim, or if you don't hear from someone by tomorrow.
  16. @abdu Thank you for bringing this to our attention, and @gazumped, thank you for tagging me in! I've looped in our teams to look into the issue, and I'll follow-up with you once I have more information. Let me know if you have any other questions in the meantime!
  17. Hi All, Thank you for reaching out and for reporting this issue. Our apologies for any trouble or inconvenience this may have caused. I'm going to see what more I can find out, and will work with our teams to determine how best to proceed. I may reach out to some of you directly to get more information. As always, let me know if you have any other questions.
  18. @jefito Unfortunately, I don't have the ability to get to every single post in the forums, but we do our best to make sure we're aware of trending issues.. That being said, it's always a tremendous help when users like yourself can tag me in when there's something going on that doesn't seem to have our attention yet. 😉
  19. Hi All, I wanted to thank everyone again for their wonderful home dashboard submissions! At this time, I am closing this thread from further commentary. However, as many of you have requested ( @prascal@gmx.net) , I've created a special home dashboard forum section that you can access here: https://discussion.evernote.com/forum/644-home-dashboards/ Please continue to share your homepage dashboard ideas and designs there. As always, let me know if you have any other questions!
  20. Hi there, Thank you to everyone who participated in our Home Dashboard Contest! We were so impressed and inspired by the creative dashboards you all built to organize your information and maximize productivity! Our panel of judges included Ian, our CEO, and representatives from Product, Engineering, Marketing, and Design. We had a blast going through your entries – and also some good healthy debates. (Talk about a tough decision!) Here are our winners* (drum roll please!): Professor of productivity Joe Leondike: Just looking at your dashboard already makes us feel more productive! We love how you draw ideas from a few approaches from the Eisenhower method to Stacey Harmon’s system to really make it your own. This is the epitome of a straightforward, no-frills, get-things-done home dashboard. See Joe’s dashboard here! Captain of creativity Sayre Ambrosio: This dashboard is creative on a number of levels! First, we love how visually creative it is - each of the distinct categories are paired with a perfectly matched visual. Additionally, we are inspired by how you set up a shared Evernote note to essentially have the functionality of a website for your community group. See Sayre’s dashboard here! Everything but the kitchen sink - It’s a tie! TK0047: We love your unique take on a home dashboard and were impressed with how comprehensive it is for something that is clearly very important to you: your breadth of software tools. It’s cool that this dashboard makes Evernote the place where you start everything - whether you’re going somewhere within Evernote or to a destination outside. See TK0047’s dashboard here! Dandrade: This home dashboard is incredibly simple yet effectively organizes your most accessed content. We love that it is structured to separate work and personal as well as current tasks and reference material. It is simple and yet has everything you need to maximize productivity! See Dandrade’s dashboard here! We think each one of these dashboards provides great inspiration for how Evernote can help make Evernoters more organized and more productive. A huge thank you to everyone for sharing their work and letting us all see the breadth of ways in which Evernote can be used. We hope folks are inspired and managed to learn more than a few nuggets from each other. Happy holidays and cheers to making 2020 your most productive year ever! * Contingent on successful verification of US residency
  21. @notjade I've merged your post into this thread. Please see:
  22. Hi All, Over the course of this series, you've seen many of the individual components of future Evernote versions. Now it's time to see what putting them all together looks like. In this installment of Behind the Scenes, CEO Ian Small chats with Eric, who is helping to launch the new mobile Evernote experience. Together they walk through a working version of the new mobile app, highlighting key features and major upgrades, and discuss plans for starting the early feedback process from Beta Program users.
  23. Hi All, Thank you so much for all of your excellent home dashboard submissions! This is just a reminder that the last day to submit is tomorrow, December 17th. Also, if you're interested in learning about how to build a home dashboard yourself, you may find this webinar useful: https://events.evernote.com/events/details/evernote-webinars-virtual-events-presents-webinar-how-to-create-an-evernote-dashboard/ As always, let me know if you have any other questions, and please keep sharing you're amazing dashboard ideas!
  24. @roughreviews @zachware @Locheil @Mailbuoy Hi All, I wanted to let you know that I've merged your reports of issues with loading/clipping from certain web sites using the Safari clipper into this thread. We are currently working to address the issue you're encountering, and I'll follow-up here once I have more information. Feel free to reach out to me via DM if you have any other questions!
  25. @JaJoJe Thank you for reaching out! I went ahead and merged your post into this thread. We're currently working to address this Sign in with Google issue. However, please see the workaround provided by @Austin G: Let me know if you have any problems!
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