Shane D.

@magnus110 Thank you for reaching out! This is an issue we're aware of, and working to address. As a workaround, please try these steps to see if helps to fix the problem. Open **Finder** From the menu bar select **Go > Go To Folder...** Paste `~/Library/Application Support/` (DDL) or `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/` (app store) and press **Go**. Locate the folder titled `Evernote` and rename it to `Evernote.old`. Launch Evernote and try signing in. Let me know if this issue persists after trying these steps.

Hi All, Evernote is currently working with its credit card processor to come into compliance with the recent Reserve Bank of India (RBI) mandate for auto-renewing subscriptions. While we work to address this, we will be unable to process new or renewing credit card transactions for subscriptions based in India, and we are advising all customers to upgrade through iTunes (iOS) or Google Play (Android). If your subscription is currently active or pending renewal, you may need to cancel your subscription and allow it to downgrade to Free service prior to resubscribing via either app store. Here are the next steps for this: Navigate to your Evernote Account Settings and view the Account Summary. Under Account on the left, click Billing. At the bottom of the Billing page, select **Cancel your Evernote subscription**. Scroll to the bottom of the page and click Downgrade to Free Select a reason for canceling the subscription. Click the Cancel subscription button. Your subscription won't change until your current billing cycle ends. When your subscription runs out, none of your data will be lost, and all of your content will still be accessible. If you could use any assistance in upgrading to paid service via either iTunes or Google Play, please reach out directly to @Shane D..

@meldeliz Thank you for reaching out and for letting us know! Which device are you using when you see this? Do you use multiple devices? If yes, do you get the same experience? Could you share a screenshot of what you're seeing?

¡Bienvenidos a la edición de septiembre del resumen del foro de Evernote! Asegúrate de pulsar el botón de Seguir que se encuentra en la esquina superior derecha para suscribirte al resumen del foro y obtener las notificaciones de los nuevos lanzamientos. ¿Cuáles son las novedades? Optimizando las secciones del foro - Durante el año pasado, Evernote realizó el lanzamiento de varios productos, funciones y nuevos servicios. Con la adición de estos elementos, hemos modificado la estructura de las secciones del foro de discusión actual para que reflejen mejor el estado actual del producto. Secciones del foro Archivadas/Obsoletas - Estas secciones del foro serán archivadas y cerradas. Esto significa que ellas se moverán a los Archivos del foro de Evernote y ningún comentario nuevo/adicional podrá agregarse. Solicitudes de Evernote para Android (Versiones 8.13.3 y antiguas) Solicitudes de Evernote para iOS (Versiones 8.24.6 y antiguas) Solicitudes de Evernote para Mac (Versiones 7.14 y antiguas) Solicitudes de Evernote para Windows (Versiones 6.25.1 y antiguas) Serie del Detrás de Escena Work Chat en Evernote Web Espacios Solicitudes de Espacios Secciones del foro para mover/unir - Estos foros están cerrados. El contenido de estas secciones se moverá/unirá a los Temas Generales de la sección del foro. Tablero principal de la Página de inicio Educación Digitalizándose Productividad Organización Sección del foro de notas de la versión - Hemos creado una sección específica para las notas de la versión para que sean más fáciles de encontrar. Puedes encontrar las notas de la versión para cada dispositivo en la sección de Solicitudes de funciones en el foro. Notas de la versión (Android) Notas de la versión (iOS) Notas de la versión (Mac) Notas de la versión (Windows) Notas de la versión (Web) Actualizaciones de Ayuda & aprendizaje de Evernote Nuevos artículos Verifica tu dirección de email con Evernote Crea una tabla Filtra tu lista de notas Actualizaciones del Blog de Evernote Por qué Evernote debería ser tu primera elección en esta temporada Tu contraseña o tu vida (digital): cómo protegerse de las más recientes amenazas en línea

Hi All, Here are the updates for the 10.18 release. New Expanded link support and improved link detection in note editor Bug Fixes Fixed an issue where exporting notes didn’t always work [Android] Fixed a share extension issue with tag search results displaying incorrectly

Hi All, Here are the updates for the 10.18 release. New Expanded link support and improved link detection in note editor Bug Fixes Fixed an issue where app sometimes crashes after tapping a URL Fixed a share extension issue with tag search results displaying incorrectly

Hi there, Thanks for reaching out and for letting us know. We've been able to reproduce this issue, and are working to address it. I'll provide an update here once I have more information.

Welcome to the September edition of the Evernote Forum Digest Make sure to hit the Follow button in the upper right-hand corner to subscribe to the Forum Digest and get notifications for new releases. What's New? Streamlining Forum Sections - Over the past year Evernote has released several new products, features, and services. With the addition of these elements, we have modified the structure of the current discussion forum sections so that they better reflect the current state of the product. Archived/Deprecated Forum Sections - These forum sections will be archived and closed. This means that they will be moved to the Evernote Forum Archives and no new/additional comments can be added. Evernote for Android Requests (Versions 8.13.3 and under) Evernote for iOS Requests (Versions 8.24.6 and under) Evernote for Mac Requests (Versions 7.14 and under) Evernote for Windows Requests (Versions 6.25.1 and under) Behind the Scenes Series Work Chat in Evernote Web Spaces Spaces Requests Forum Sections to be Moved/Merged - These forums are now closed. The content from those sections will be moved/merged into the Evernote General Discussions forum section. Home Dashboards Education Going Paperless Productivity Organization Release Notes Forum Section - We’ve created a specific section for Release Notes to make them easier to find. You can find Release Notes for each device in the Feature Requests section of the forums. Release Notes (Android) Release Notes (iOS) Release Notes (Mac) Release Notes (Windows) Release Notes (Web) Evernote Help & Learning Updates New articles Verify your email address with Evernote Create a table Filter your notes list Evernote Blog Updates New articles Why Evernote Should Be Your #1 Draft Pick This Season Your Password or Your (Digital) Life: How to Protect Yourself From the Latest Online Threats

Hi there, Thank you for reaching out. We believe this issue has been fixed in our most recent update, Evernote for Android version 10.17. You can learn more here:

Hi All, We've just released out newest update, version 10.17, for Evernote for iOS. New features Tables now support codeblocks and dividers. Create new notes, tasks, tags, and notebooks directly from each widget's icon in Home. Bug fixes Fixed an issue with clipping to Spaces

HI All, We've just released our most recent update, version 10.17, for Evernote for Android. New features Tables now support codeblocks and dividers. Create new notes, tasks, tags, and notebooks directly from each widget's icon in Home. Bug fixes Fixed an issue where the device back button would not always work Fixed an issue where new notebooks would sometimes not appear as an option when clipping

Hi All, On September 13, 2021, Google released a security update that affects link-sharing for Google Drive files. As a result, some links to Google Drive files may show an error in Evernote. The error may state that you are unable to access the linked file or do not have the proper permissions to access it. This will also affect your ability to view the linked file in Evernote—however, you can still click the link to access the file in your web browser. In order to resolve the issue, you must generate a new shared link from Google and replace it in Evernote. If you are not the document owner or do not have permission to generate a new link, contact the document owner. In addition, we need to make an update to our note editor to be able to recognize the newly-generated links. We are working quickly to make this update, and plan to release it very soon. We apologize for the inconvenience and will update this page when the issue has been resolved.

Hi All, We believe this issue has been fixed or desktop users in our most recent update, version 10.21. You can learn more here: https://discussion.evernote.com/announcement/224-update-evernote-1021-for-mac-windows-and-web-is-here/ We're currently working to implement a similar fix for our mobile platforms. I'll follow-up here once there is an update on our mobile updates.

Thank you for sharing this. He was a dedicated member of the Evernote community and we will miss his contributions and engagement here. He consistently helped us to identify bugs/issues, offered great product improvement suggestions, and provided guidance and help to other users whenever he could. We're very sad to hear about his passing, and he will be greatly missed.

¡Bienvenidos a la edición de agosto del resumen del foro de Evernote! Asegúrate de pulsar el botón de Seguir que se encuentra en la esquina superior derecha para suscribirte al resumen del foro y obtener las notificaciones de los nuevos lanzamientos. ¿Cuáles son las Novedades? Presentamos el widget de las notas filtradas - Obtén más información sobre las cosas que puedes hacer con el nuevo widget. Problema temporal de búsqueda en el foro: por el momento, por favor inicia sesión/registra una cuenta en el foro para utilizar la función de búsqueda en el foro. - Actualmente estamos trabajando para solucionar este problema y eliminaremos este anuncio una vez se haya solucionado. Actualizaciones de Respuestas/Soluciones Novedades y Tendencias de Respuestas/Soluciones [Función lanzada en la versión 10.19] Función solicitada: combinar notas en Evernote Web Actualizaciones de Ayuda & aprendizaje de Evernote Nuevos artículos Guarda contenidos capturados en dispositivos iOS y Android Actualizaciones del Blog de Evernote ¿Haciendo malabares con varios proyectos? Hay una forma mejor de hacerlo todo. - Obtén una descripción general instantánea de tus proyectos y flujos de trabajo más importantes, directamente desde el tablero principal de la Página de inicio. Los widgets de notas filtradas lo hacen posible. Nuevas funciones, nuevos planes y un gran futuro para Evernote - El Director General Ian Small presenta nuestra nueva y emocionante gama de funciones, los nuevos planes de suscripción que se adaptan a tu forma de trabajar y una visión para un futuro productivo. 6 formas de hacer que Evernote funcione como tu esperas - Personaliza tu experiencia de Evernote para que sea el complemento ideal de la forma cómo trabajan tus pensamientos

Welcome to the August edition of the Evernote Forum Digest Make sure to hit the Follow button in the upper right-hand corner to subscribe to the Forum Digest and get notifications for new releases. What's New? Announcing the filtered notes widget - Learn more about all of the things you can do with the new widget. Temporary Forum Search Issue: For the time being, please login/register a forum account to use forum search - We're currently working to address this issue and we will remove this banner once the issue has been fixed. Answers/Solutions Updates New & Trending Answers/Solutions [Feature Released in Version 10.19] Feature Request: Merge Notes on Evernote Web Evernote Help & Learning Updates New articles Save clipped content on iOS and Android devices Evernote Blog Updates Juggling Multiple Projects? There's a Better Way - Get an instant overview of your most important projects and workflows, right from your Home dashboard. Filtered notes widgets make it possible. New Features, New Plans, and a Bold Future for Evernote - CEO Ian Small presents our exciting new feature lineup, new subscription plans to fit the way you work, and a vision for a more connected & helpful future. 6 Ways to Make Evernote Work the Way You Think - Customize your Evernote experience to be the perfect complement to the way your brain works

Hi All, Apologies for the delay. I'm currently investigating and will follow-up shortly.

Hi All, New features: New widget alert! Make your Home dashboard even more useful by adding the new Filtered Notes widget. See the content you really need, such as all notes with a task, all notes with a reminder due today, and much more. All in one place. (Available with Evernote Personal, Professional and Teams plans.) Bug fixes: Fixed an iPad crash when using templates Fixed an issue where syncing share extension notes would sometimes get stuck Fixed an issue with showing deleted notes when filtering notes by Tasks Notes no longer show up in your tasks list once the last task in them has been completed Fixed an issue with seeing ‘note unavailable’ error after opening a note from a notification

Hi All, New features: New widget alert! Make your Home dashboard even more useful by adding the new Filtered Notes widget. See the content you really need, such as all notes with a task, all notes with a reminder due today, and much more. All in one place. (Available with Evernote Personal, Professional and Teams plans.) Bug fixes: Fixed an issue with showing deleted notes when filtering notes by Tasks Notes no longer show up in your tasks list once the last task in them has been completed Fixed an issue with seeing ‘note unavailable’ error after opening a note from a notification

@makuat Thank you for letting us know, we'll be reaching out shortly.

Hi all. I hope everyone is making the most of the latest features. I’m checking in today with an exciting announcement about a new widget that unlocks Home for many power users like you and a recap of the recent features we’ve rolled out that will help you do more of the things that matter most. First, the big news: We're making Home a destination for our power users with the new filtered notes widget. This is rolling out with Evernote version 10.20 (Mac and Windows) and 10.16 (iOS and Android) starting today. This widget (available with Evernote Personal, Professional, and Teams) makes it easier to see the content you need at a glance by choosing from a selection of filters, such as all notes with a task, all notes with a specific tag, saved searches and many more. It’s a new, meaningful way to keep all the content for a project, class, or workflow simultaneously front and center from the moment you open the app. We've outlined a few key use cases for power users, including GTD, workflows, and multi-project management in our latest blog post. To add the filtered notes widget, simply click or tap “Customize” in Home. Professional and Teams users can add more than one filtered notes widget. The filtered notes widget is our most recent feature designed to improve your Evernote experience. In case you missed it, here’s a recap of some other updates in Home we rolled out recently: Calendar widget - With this widget, you can connect Evernote and your Google Calendar to bring your schedule and notes together. Create notes for calendar events and access them quickly later, view your schedule(s) and event details, and open Google Calendar with a click —all from the calendar widget in Home. Tasks widget - Stay on top of it all by adding the Tasks widget to your Home dashboard. See your top 15 tasks, create new tasks, and edit or complete them—all in one place. Only tasks assigned to you show up in the widget. Add multiple versions of the same widget - One of your most-requested features is here. Level up your Home customization by adding multiple versions of the pinned note, filtered notes, and scratch pad widgets, with a maximum of 12 total widgets in any combination. Change the scratch pad color and title - By popular request, you can now change the background color (choose from pink, yellow, blue, and green) and the name of your scratch pad widget in Home. You can make these changes by clicking or tapping “Customize” in Home and then clicking or tapping the pencil “edit” icon on the scratch pad widget. Create new items directly from Home - The notes, tasks, tags, and notebooks widgets now have an icon at the top-right, so you can create a new entry with one click, right from Home. I look forward to hearing from you as you explore these new features. And, if you missed the latest from Ian Small, our CEO, you can read it on our blog. Take care, Shane Note: Different features are available with different subscription levels. Click here to learn more.

¡Bienvenidos a la edición de julio del resumen del foro de Evernote! Asegúrate de pulsar el botón de Seguir que se encuentra en la esquina superior derecha para suscribirte al resumen del foro y obtener las notificaciones de los nuevos lanzamientos. ¿Cuáles son las Novedades? Presentando los nuevos planes y opciones - Descubre nuestras nuevas funciones y planes que se adaptan a tu forma de trabajar. Hemos realizado el lanzamiento de Tareas, pero viene mucho más - Gracias por participar en el acceso anticipado de la función de Tareas. He aquí lo que viene. La función de Búsqueda ha dado un gran paso hacia adelante - Mejoramos la sintaxis de búsqueda avanzada y agregamos opciones booleanas y geográficas. Actualizaciones de Respuestas/Soluciones Novedades y Tendencias de Respuestas/Soluciones ¿Cuál es la diferencia entre Evernote Basic y Evernote Free? ¿Cuáles son las novedades o las diferencias en Evernote Plus? ¿Cuáles son las novedades o las diferencias en Evernote Personal? ¿Cuáles son las novedades o diferencias en Evernote Profesional? ¿Cuáles son las novedades o diferencias en Evernote Teams? ¿Por qué no me trasladaron automáticamente al nuevo plan Personal? ¿Por qué aumentó el precio en mi país? (BRL, GBP, INR, JPY, TRY) Actualizaciones del Blog de Evernote Nuevas funciones, nuevos planes y un gran futuro para Evernote - El Director General Ian Small presenta nuestra nueva y emocionante gama de funciones, los nuevos planes de suscripción que se adaptan a tu forma de trabajar y una visión para un futuro productivo. ¿Cuáles son las novedades en la función de Tareas? Hemos tomado en cuenta sus comentarios. - Para todos aquellos que exploraron en acceso anticipado la función de Tareas y nos dieron sus comentarios, les decimos Gracias. Comprueba por ti mismo las novedades y mira cómo tus comentarios ayudan a que Evernote sea mejor cada día. Gestiona tus tareas pendientes y mantente al tanto de tu día gracias a las funciones más recientes - Un resumen de los cambios de Evernote de los últimos meses, incluyendo el regreso de las carpetas de importación, los atajos del teclado para mayor rapidez, los cuadernos profesionales publicados, y mucho más.

Welcome to the July edition of the Evernote Forum Digest Make sure to hit the Follow button in the upper right-hand corner to subscribe to the Forum Digest and get notifications for new releases. What's New? Introducing new features and plan options - See how our new features and plans fit the way you work. Tasks has launched and there's more to come - Thanks for participating in Tasks Early Access. Here's what's next. Search takes a big step forward - We've improved advanced search syntax and added Boolean and geographic options. Answers/Solutions Updates New & Trending Answers/Solutions What's the difference between Evernote Basic and Evernote Free? What's new/different in Evernote Plus? What's new/different in Evernote Personal? What's new/different in Evernote Professional? What's new/different in Evernote Teams? Why didn't I get automatically moved to the new Personal plan? Why has the price in my country gone up? (BRL, GBP, INR, JPY, TRY) Evernote Blog Updates New Features, New Plans, and a Bold Future for Evernote - CEO Ian Small presents our exciting new feature lineup, new subscription plans to fit the way you work, and a vision for a more connected & helpful future. What's Next for Tasks? We've Been Listening to You. - To everyone who explored Tasks in Early Access & gave us feedback, we say "thank you." Now see what's next & how your input makes Evernote better every day. Manage Your To-Dos and Stay on Top of Your Day With Evernote's Latest Features - A roundup of Evernote changes from recent months, including the return of import folders, quick switcher shortcuts, published business notebooks, & more.

@Truong Dai Thank you for reaching out! Please see the workaround solution Austin G posted above: Let us know if the issue persists from there.

Hi All, We've released version 10.14 for Android, and it is primarily a bug fix. Fixed: If you're not a fan of Dark Mode, you might have noticed that the color of the 'Add' button in Shared with Me was a little... dark. Things should be back to normal now, though. The search results screen used to jump when you were scrolling through it. This was less than ideal, but on the bright side, we fixed it. Now and then, your avatar icon would appear cut off in the Share dialog. Since the only thing you want clipped is a web page, we fixed that. We squashed a rare bug that was causing the app to crash when accessing Tasks. If you left a shared notebook containing tasks, all your tasks would disappear, not just those that had been shared with you. Admittedly, this was a bit of an overreaction, but on the bright side, we fixed it. The app sometimes wouldn't allow you to move a task to a different note from the details screen, but you should be off to the races now. The app would sometimes send you a reminder notification before the time you had set, but now that's a thing of the past.