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Showing results for tags 'install'.
Found 41 results
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ANSWERED Unable to Install Update or Uninstall current Evernote
esslday posted a topic in Evernote for Windows
I have been trying to install the Update 5.8.4.6870 on my Windows 7 Home Premium computer. I receive the following error messages: The feature you are trying to use is on a network resource that is unavailable The file "C:\Users\stephen\AppData\Local\Temp' is not a valid installation package for the product Evernote v 5.8.1. Try to find the installation package Evernote.msi in a folder from which you can install Evernote v. 5.8.1. The older version of Evernote v 5.8.4 cannot be removed. Contact your technical support group. (.\Bootstrapper.cpp:915) Ox643:fatal error during installation. I backed up my existing data files to another folder, then tried to uninstall my current Evernote. When I clicked Uninstall, the exact same error messages came up. My current version of Evernote is 5.8.3.6507 Has anyone out there had the same problem? Does anyone know a fix? Oh help, please, help! -
Arghh, I'm so frustrated. The 'support pages' instructions for installing Evernote web clipper on iOs does not clearly explain how it's done, and it refers to options or items that simply do not come up on my device. Help! How do you install Evernote web clipper on iPhone? I tried the 'Get Web Clipper for Safari' download from my email account on my iOs device, but this did nothing at all, and I suspect I need to find the installation specifically for iOs. Thanks for any advice.
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App won't open, saying it's damaged. Reinstall doesn't help.
blufugue posted a topic in Evernote for Mac
I'm on El Capitan, no recent updates, and I tried to open my Evernote app on my Macbook Pro. An error message came up, saying the app was damaged and I should delete it and reinstall it from the app store. Did that, same error message. Restarted the Mac, repeated the process, same problem. Help! -
Hi people, I've I problem that the App will not install on my Windows Surface RT. I keep getting the message that my internet connection is too slow but it's just fine. Heck I game on this internet connection! Anybody can help?
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よろしくお願いします。 まず、Web版に登録しました。Windows版を使いたくデスクトップ上にインストールしました。 Web版のアカウントでWindows版で入力しようとしたら、アカウント名またはパスワードが違うので、登録先のメールに連絡がいくということなのですが、 連絡がきません。もう６時間もたっています。連絡は１日ぐらいまたないとだめなのでしょうか
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I have temporary need of a version of an install that will work on Mac OS 10.6.8. Can I get this? If so, where?
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Hi there, About a month ago I had to renew my evernote. I thought it was on automatic renewal through the iTunes store but I realized that I had bought it via the Evernote website. To avoid that again I made sure that I bought it on the iTunes store (premium version). However, when I went to install it, it said that I can't and that I have to until evernote and then redownload it. The problem is, there's nothing to uninstal. There's no app in the applications file and nothing comes up when I search. Also, Evernote won't recognize my subscription (even though I have the receipt) so none of my mobile devices are working because they just keep asking me to update my account. Any ideas? Thanks!
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I'm about to do a clean install on a new Mac. Is it advisable to transfer the Evernote preferences from the old to the new, and if so, is it just a matter of copying the old plist file? Or am I better off doing it manually?
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Whenever I start up my PC in the morning and click on icon for Evernote in the start menu, it always installs the program before opening up. This has been going on as long as I've been using this product (about 2 years). I've uninstalled it and checked the shortcut several times. It doesn't seem to have any negative impact on the program, just seems silly to have to install itself whenever I open it up. Surely this wasn't engineered to work this way. Anyone have any ideas here? I'm using Windows 7 Ultimate 64 bit on an i7 machine with 9Gigs Ram.
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How do I install the latest version of Evernote for my Mac Powerbook?
johngreenink posted a topic in Evernote for Mac
I feel as though this is a ridiculously simple question, but I cannot find a simple answer. I am trying to use keyboard shortcuts on Evernote for basic word processing/ document typing, writing. I am used to using Command + k as a way to call up a box for entering a hyperlink, but it is not working. I attribute this to the fact that I may not have the latest version of Evernote installed. I've searched everywhere for a clear answer as to how I can either 1) check which version I am using and/or 2) update to the most recent version (I am a paid user). Can one not install the latest version via using the web version, does it have to be a native app on the desktop (?), or am I completely doing this wrong? Thanks for any help. -
I'm unable to install the latest version of Evernote. I bought anew touch screen laptop, and downloaded the Evernote Touch App, not realising that it is a very light version and has few features. So i tried to installed the full edition, and this has caused issues. There are a number of posts on this topic already (why doesn't Evernote just fix this so installation is simple?) People are suggesting solutions like: "Go to: C:\Users\%userprofile%\AppData\Local\Temp" But.. I don't have a folder section called 'AppData' (ie. C:\Users\%userprofile%\AppData). So i don't know how to proceed from here? Cant evernote just create a fix/patch for this? Can anyone suggesta process from here? Stuck...
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windows PerUser install by another user: abort - Version 5.1.0.2217
davidgburch posted a topic in Evernote for Windows
I am having the "PerUser install by another user: abort" issue -- with the recent version (5.1). I created a support ticket several days ago now and no word yet, and I am a business and premium user. I'd be totally dead in the water except for the web interface and my mobile apps - but I am a heavy user and those are not as useful as the native windows client because I do a lot of file related things. I have gone thru all the various forum entries and tried them all as best I could (revo, regedit, etc..) but I still get the error. Bellow is the EvernoteSetup.log entry. Has anyone else had the issue in the Evernote 5.x time frame and have a more recent fix. All I could find were in the 4.x issues. [01/09/2014 09:47:24] Evernote 5.1.0.2217 Installation has started [01/09/2014 09:47:24] Running as user: dburch [01/09/2014 09:47:24] Initializing installed product finder. [01/09/2014 09:47:24] Checking if product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed. [01/09/2014 09:47:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not installed. [01/09/2014 09:47:24] Checking registry for product {f761359c-9ced-45ae-9a51-9d6605cd55c4}. [01/09/2014 09:47:24] Located product GUID in HKLM. [01/09/2014 09:47:24] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} install location is C:\Program Files (x86)\Evernote\Evernote\ [01/09/2014 09:47:24] Error getting product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} version from the registry [01/09/2014 09:47:24] Initializing installed product finder. [01/09/2014 09:47:24] No products with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} found. [01/09/2014 09:47:24] Checking registry for upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} (E190C2EAF5FC03e468956D042EA3B899). [01/09/2014 09:47:24] Upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} was not found in the registry [01/09/2014 09:47:24] Initializing installed product finder. [01/09/2014 09:47:24] Checking if product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is installed. [01/09/2014 09:47:24] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not installed. [01/09/2014 09:47:24] Checking registry for product {A5C8B875-E86C-4783-83F4-F35E788FFC29}. [01/09/2014 09:47:24] Product GUID {A5C8B875-E86C-4783-83F4-F35E788FFC29} was not found in the registry [01/09/2014 09:47:24] Checking for already installed products [01/09/2014 09:47:24] Detected version installation [01/09/2014 09:47:24] PerUser install by another user: abort. -
Not sure what this dialog is asking and have no idea of the difference between Quit and Cancel.
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Install error error writing evernoteIE.1.dll
librewolf posted a topic in Evernote General Discussions
I was trying to upgrade my evernote install in a Windows 10 PC,and got the message error writing evernoteIE.1.dll and says verify I have access (which I do). It cancels the install. Also this error message on a separate screen: (.\Bootstrapper.cpp.916) 0x642:Fatalerror during instaallation. Any suggestions? Thanks -
Something was wrong with my Evernote and decided to reinstall. Downloaded from the official page at https://evernote.com/download/ and upon dragging the app to the Applications folder, AVG Antivirus gave me a warning (screenshot attached). It doesn't seem right, to have the file from the official site have viruses (if this even is one). Could it be something else in my laptop? AVG itself? Help will be appreciated.
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EN 5.8.3: Can't update, can't uninstall, can't reinstall: Win 8.1
Joweirqt posted a topic in Evernote for Windows
Yesterday I had the alert that a new version was available so, as usual, I clicked on the "download" link and then on the install link. It hung with 21 seconds to go and after half an hour I crashed the process. Then I went to the EN page and downloaded the latest version and attempted to run the install package. It hung at 14 seconds to go. So now I have rebooted, and attempted to uninstall Evernote (in Programs and Features it says it's version 5.8.3) and now the uninstallation is stuck with 1 second to go. Please help me get Evernote running again on my system? -
Yesterday afternoon I upgraded a brand-new Acer Aspire V15 laptop fromWindows 8.1 to Windows 10. I installed Evernote and waited for my notes to sync. They didn't, for half an hour. Then a single note came in. Then, after another half-hour, 14 more notes came in. Overnight and during another four hours this morning, no more notes have come in. Only 3,500 to go! The sync icon has been spinning all this time. I even tried uninstalling and reinstalling Evernote, and rebooting the computer. How can I fix this?
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mac You can't open the application Evernote because it may be damaged or incomplete.
Tim Woodward posted a topic in Evernote for Mac
Downloaded the latest version yesterday afternoon. Tried to open Evernote this a.m. and received the message above. Need help. -
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windows Why Can't I Install Evernote on Windows Under Parallels?
Michael Hyatt posted a topic in Windows Archive
I am a Mac user. However, I needed a Windows installation of Evernote for some documentation I am writing. I bought the latest version of Parallels (10.1.2) and installed Windows 8.1. Everything seems to be working fine. However, I can't install Evernote 5.8.1.6061. When I double-click on the Evernote install application, I get a series of error messages. Here is a quick screencast that shows exactly what I am experiencing. Thanks in advance for your help! -
I normally have the Evernote icon on my Windows task bar. Each time an update is installed, the icon on the task bar disappears. I have to use Windows Explorer to locate the EXE file on my hard drive, right click on the EXE file name, and select to have it appear on the task bar. I then have to position the icon where I want it on the task bar. I would prefer that the update procedure include a determination of whether there is an Evernote icon on either the Windows task bar or start menu, and update the icon to point to the new version rather than leaving it to me to make update my task bar or start menu.
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I just noticed while updating to v5.8.11.8117 that the updater/installer ran the Java Quick Starter service (jqs.exe). I thought most everyone stopped using Java a couple years ago due to some malware. Can Evernote be updated if I disable this service? (I'm running Win XP.)
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Has anybody else had issues with the mac app on LDAP accounts with NFS home directories?
cgorman posted a topic in Evernote for Mac
I have submitted a support ticket but wanted to check to see if anybody else has noticed this. I installed the latest Evernote mac app from the app store onto my office iMac, running Yosemite. I log into the machine using a network account which mounts my home directory on an NFS share. Evernote worked perfectly fine until I rebooted the machine. Now when I try to launch it, it never opens at all and if I right-click on the dock icon it tells me application not responding and I do a force quit. I thought I fixed it a couple days ago, actually. I uninstalled the app and deleted the directories com.evernote* from ~/Library/Containers. Then, after another reboot, I reinstalled the app and it worked fine, until this morning. I came in, booted up my mac, and the same issue presented itself. I feel like this may have to do with the nature of my user account, because the ~/Library/Containers/com.evernote* directories are being mounted as a share, and deleting them is what fixes the problem, but I don't know enough about enterprise mac account management, mac apps, or Evernote to go any further than that. If anybody else has had any experience with this please let me know, and I'll update this when Evernote support responds. -
Hello My system tells me that i need to upgrade to 5.8.8. After multiple attempts I get a recurring error message when trying to uninstall the previous version that it cant find evernote.msi on the CD/DVD drive. Not having ever installed via this route and now having no option to either update or uninstall and start again, am slightly confused as to how I can either stay with the current product you provide without the constant update messages or as to how I can uninstall so I can migrate to a competitors product if this cant be solved. I look forward to hearing from you.
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I just "upgraded" to 5.8.8.7776. I have my database stored in a directory other than the default directory so that I can easily back it up. After installing this "upgrade," all my offline notes had "disappeared" and the database directory was back to the default directory. Before doing any upgrades I always back up my database to another directory, so I was soon back in business. This needs fixing ASAP!
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Trying to install 5.0.3 from the prompt screen. It downloads the new version and starts the install routine. First the old Evernote is removed. Then (I think) the new version is installed. Then it stops when ready to stick an icon under Start Menu and displays this message: Evernote v. 5.0.3 The installer has insufficient privileges to access this directory [under start menu] The installation cannot continue. Log on as administrator or contact your system administrator. The problem is - I am the administrator, and logged in as such. I hit Cancel, and the install routine reverses itself and (I think) uninstalls the program. As a result, I am left with no Evernote. I had to download the update from the web site and install it. Why does this happen? It's stupid to reverse the install just because the icon can't be installed.
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