Nicolas Dorier

windows Windows Error Code 2732 workarounds

126 posts in this topic

Hi all--there's a lot of information floating around on the workarounds that are available to users who are running into the 2732 error code--I've compiled three (and an additional regedit option) here.
 
Note version here: https://www.evernote.com/shard/s16/sh/9a4431fd-9eea-4730-8a5d-df4489e507ab/8fee12b82a53133b63fc482cd230c987

For users running into Error 2732 on Windows, we've had success doing a simple uninstall/reinstall, as well using REVO to uninstall 4.6.3 and then install 4.6.4.  In the limited number of cases where these two processes don't work, a reinstallation of 4.6.1, uninstall, then installation of 4.6.4 should do the trick.  If you're a completionist, combine the second and third processes (using REVO to uninstall 4.6.3).  I've included all three processes below.

Simple Uninstall/Reinstallation

  • Back up your data (basic uninstalls shouldn't require a full back up, but be sure to backup any local or unsynced notebooks by right clicking the notebook and choosing "Export Notes". This will prompt you for the directory where you'd like to keep the resulting .enex file)
  • Uninstall Evernote (through the control panel)
  • Reinstall Version 4.6.4

REVO Uninstall

  • Back up your data (In the Evernote client, open Tools / Options / Open Database folder. If you click on open database folder, it will open up a folder.  Find the .exb file that's named with your username, and make a copy of this.)
  • Download the free version of REVO uninstaller here: http://www.revouninstaller.com/
  • Uninstall Evernote with Revo Uninstaller (make sure you're on Advanced Mode in REVO) (if error pops up, ignore and you can still proceed with uninstall)
  • Reinstall Version 4.6.4
  • If your data was fully removed with REVO, rebuild/remimport your data by taking the same .exb file (your backup) and placing that file back into the database folder after you are done reinstalling.

Reinstallation of 4.6.1 (in rare cases where either of the above do not work)

  • Back up your data (basic uninstalls shouldn't require a full back up, but be sure to
    backup any local or unsynced notebooks by right clicking the notebook and choosing "Export Notes". This will prompt you for the directory where you'd like to keep the resulting .enex file)
  • Uninstall 4.6.4
  • Install version 4.6.1 from here
  • Uninstall version 4.6.1
  • Reinstall Version 4.6.4
  • Your data should still be available, but if not: rebuild/remimport your data by taking the same .exb file (your backup) and placing that file back into the database folder after you are done reinstalling.

Advanced Users/regedit option:
(We mean advanced.  For a detailed description and warning of what all is involved with regedits on Windows, see carehart's response below. For why we suggest this as a workaround in addition to a bit more detailed steps, see my post here.
)

  1. Open regedit (windows key + r, type regedit) and search (control + f) for the following:

    4C8BBCC8-8363-11E2-A3F4-984BE15F174E

    E190C2EAF5FC03E468956D042EA3B899

    If you locate any of these, delete them and reboot, then install 4.6.4.

------------------------

 

The specific error code is related to 4.6.3/64bit, so working through a combination of these steps should ensure that you're able to get past the error when updating to 4.6.4.

Edited by Evernote_Admin
Updated to reflect additional backup procedure. EDIT 2: added regedit option, EDIT 3: Updated with regedit warnings
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This worked for me, but I definitely had to do both fixes.

 

Thanks!

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I've found the best 2-step solution for my Evernote use is to play it safe and:

1.) Steer clear of any Evernote beta.

2.) Only download an Evernote public release after closely reading the forum for at least 2-3 weeks (after the actual release). If there are no major issues, I will bite the bullet and install.
 

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I had the error code mentioned above and after trying to use the simple uninstall option and the revo option to uninstall as much of Evernote as i could i  still had problems trying to install Evernote.  i then thought i would try  Revo-Uninstaller-Pro (30 day trial) to see if it could find any hidden files that the free revo couldn't.  i discovered this has an installer option and i installed evernote 4.6.4 using this and it installed perfectly, no more error codes.

 

i would echo the above user gbarry about backing up your local notes.

 

WIndows 8 user

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I have Win7 and all I did was a simple uninstall and install of the new version, for all users, and it works great....everything is there and it took less than 5 minutes.

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@gbarry: Did uninstall Evernote with Revo. Cleaned everything that had been found.

Now new installation of any version (4.6.4 or 4.6.1) does not work with the following error message (my transcript of the German error message):

"Evernote has already been installed by another user. It is only possible to one installation per user.

After uninstalling this installation (per user), an administrator will be able to install Evernote for all users."

 

Any idea how I can get my evernote (any 4.6 version) back on my PC?

 

I shall also file a support ticket.

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I did the Revo uninstall step with advanced scan and let Revo remove every undeleted Evernote registry keys and files.

 

After that i installed version 4.6.4 and started Evernote.

 

Now Evernote is resyncing my whole library with 8,000 notes, which seems to take ages.

 

NOT FUNNY!!! :(

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gbarry,

your method simply did not worked for me. I could not uninstall, I had a wierd error message.

That's why I did the steps I documented, so it was the only fix that worked for me....

Important enough : no re installation with a full sync of notes.

 

Nicolas,

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I merged both fix threads together as it seems that everyone seems to be fixed with some combination of these. We're working on a single procedure that will work for everyone so we can update our EvernoteVersions.exe uninstaller routine.


The Windows registry is a tricky, tricky thing.

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heather,

I'm curious about what you did wrong... I am a developer, I reversed your msi and the action that failed Unregisterx64OLAddin seemed to be right.

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I've found the best 2-step solution for my Evernote use is to play it safe and:

1.) Steer clear of any Evernote beta.

2.) Only download an Evernote public release after closely reading the forum for at least 2-3 weeks (after the actual release). If there are no major issues, I will bite the bullet and install.

 

 

The recent Windows and Mac Evernote beta issues remind me of the finale for "War Games":

 

"The only winning move is not to play."

"How about a nice game of chess?"

 

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The recent Windows and Mac Evernote beta issues remind me of the finale for "War Games":

The problem is occurring in the publicly released Windows version (4.6.4), not the beta version, at least the ones I've been tracking, and appear to be installer-related only. I saw this problem only when upgrading to 4.6.4; fortunately I had an easier time resolving it than some folks. The Mac issues are a different ball of wax, relating to a largish UI redesign and its release on an unsuspecting public.

"The only winning move is not to play."

Uh, War Games was a pretty silly movie, with respect to computer issues. I mean, the ultimate scene had the computer guessing a password one character at a time. It was a cute movie to that point, if you weren't particularly up on computer issues, but really...

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I am trying to do a simple install of Evernote on Windows 7 and get the 2732 error. Don't know if this matters, but this is in Bootcamp on an iMac. Help? 

 

[Moderator: merged to Error 2732 topic]

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Hi Plato and welcome to the forum,

 

If you type 2732 in the search bar you will find lots of information and help about this error. No point in re - typing here.

 

Best regards

 

Chris

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Hi Plato and welcome to the forum,

 

If you type 2732 in the search bar you will find lots of information and help about this error. No point in re - typing here.

 

Best regards

 

Chris

It surely doesn't make any sense to me that someone would post about a problem without first trying to see if there is a resolution.

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Hi all--there's a lot of information floating around on the workarounds that are available to users who are running into the 2732 error code--I've compiled three here.

 

Note version here: https://www.evernote.com/shard/s16/sh/9a4431fd-9eea-4730-8a5d-df4489e507ab/8fee12b82a53133b63fc482cd230c987

For users running into Error 2732 on Windows, we've had success doing a simple uninstall/reinstall, as well using REVO to uninstall 4.6.3 and then install 4.6.4.  In the limited number of cases where these two processes don't work, a reinstallation of 4.6.1, uninstall, then installation of 4.6.4 should do the trick.  If you're a completionist, combine the second and third processes (using REVO to uninstall 4.6.4).  I've included all three processes below.

Simple Uninstall/Reinstallation

  1. Back up your data (right-clicking "All Notebooks" and choose "Export Notes". This will prompt you for the directory where you'd like to keep the resulting .enex file)
  2. Uninstall Evernote (through the control panel)
  3. Reinstall Version 4.6.4

REVO Uninstall

  1. Back up your data
  2. Download the free version of REVO uninstaller here: http://www.revouninstaller.com/
  3. Uninstall Evernote with Revo Uninstaller (make sure you're on Advanced Mode in REVO) (if error pops up, ignore and you can still proceed with uninstall)
  4. Reinstall Version 4.6.4

Reinstallation of 4.6.1 (in rare cases where either of the above do not work)

  1. Back up your data
  2. Uninstall 4.6.4
  3. Install version 4.6.1 from here
  4. Uninstall version 4.6.1
  5. Reinstall Version 4.6.4

The specific error code is related to 4.6.3/64bit, so working through these steps should ensure that you're able to get past the error when updating to 4.6.4.

 

Geoff, unless I'm overlooking it, I don't see that you mention importing anything from the backup.  Seems the backup is a CYA tactic?  I guess my concern about this post (since it's an "official" EN post, is that no mention is made of local/non-sync'd notebooks and/or unsync'd notes.  IOW, in looking at these instructions, what is the expected next move in order to get one's data back?   Typically, a "good/full" uninstall would delete the live files & folders used by the app & I recall Revo does this.  (Unlike the Windows add/remove program which often will leave files & folders on the computer.)  So is the expected move after a good un/re-install to download the database from the EN servers or to restore from the backup?  If the expected next move is to download notes from the EN servers, then any unsync'd notes or local notebooks will be missing.  If the next expected step is restoring from a backup, I'd think copying the exb file would be the preferred method (since it preserves notebook information as well as retains local notebooks & unsync'd notes) vs importing from an enex file. 

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Fix 2 worked. Pain in the neck searching through forums for the fixes and making sure I used the right one. An email alerting me to this potential problem and the fixes listed here would have been nice. Next time....

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Geoff, unless I'm overlooking it, I don't see that you mention importing anything from the backup.  Seems the backup is a CYA tactic?  I guess my concern about this post (since it's an "official" EN post, is that no mention is made of local/non-sync'd notebooks and/or unsync'd notes.  IOW, in looking at these instructions, what is the expected next move in order to get one's data back?   Typically, a "good/full" uninstall would delete the live files & folders used by the app & I recall Revo does this.  (Unlike the Windows add/remove program which often will leave files & folders on the computer.)  So is the expected move after a good un/re-install to download the database from the EN servers or to restore from the backup?  If the expected next move is to download notes from the EN servers, then any unsync'd notes or local notebooks will be missing.  If the next expected step is restoring from a backup, I'd think copying the exb file would be the preferred method (since it preserves notebook information as well as retains local notebooks & unsync'd notes) vs importing from an enex file.

You're exactly right. I'm going to adjust the above to include reinstalling from local exb backup, for all the reasons you state above, as well as the fact that it's just faster if you've got a large database.
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THIS IS BULLSHIT !

FIX YOUR SOFTWARE, DON'T BLAME IT ON WINDOWS REGISTRY !!!

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THIS IS BULLSHIT !

FIX YOUR SOFTWARE, DON'T BLAME IT ON WINDOWS REGISTRY !!!

Please settle down and post a reference to where anyone in Evernote is blaming the registry. It may be fixable by editing the registry, but that's not the same as blaming the registry. In the mean time, they are fixing the software, but due to the unfortunate fact that the bug exists in released software that's out in the field, they need to post workarounds that fix the possible scenarios.

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In his note above, GBarry (I inadvertantly referred to him as an Evangelist, but he is an EN employee) offered some registry-based tweaks that "advanced users" might want to try.

 

I'd like to offer some feedback and also some more info with respect to that. Geoff wrote (or may have gathered from elsewhere):

 

------------------------

 

Advanced Users/regedit option:

  1. Open regedit (windows key + r, type regedit) and search (control + f) for the following:

    4C8BBCC8-8363-11E2-A3F4-984BE15F174E

    E190C2EAF5FC03E468956D042EA3B899

    If you locate any of these, delete them and reboot, then install 4.6.4.

------------------------

 

I appreciate that as an Evernote employee Geoff's simply trying to help and does of course indicate that this is a step for "advanced users". Still, I do fear that even those comfortable with using regedit could use even just a little more info to be sure to "delete" the right thing and also to make sure they "find" all they really need to.

 

I share here two broad sets of observations: first about the keys/values I've found searching for these strings (and questions about what all to really delete) and second some suggestions to help others who may try to do that find within regedit. It's easy to miss a couple of key points and not find what you need to. Yes, this is a long note, but when dealing with registry tweaks, it's really best to err on the side of caution and careful detail, I think. :-)

 

(Indeed, any suggestion to modify the registry must come with great caution to be very careful. A wrong move can prevent some unexpected problem whether with one or more apps or even your whole machine. Even "advanced users" should be careful to seriously consider doing a backup, either of their entire computer or of at least the registry itself before making any changes where they are not confident in what they are doing. I can understand GBarry not thinking this needed to be repeated, in the interest of getting the ideas out ASAP. But as long as I'm writing, I'll say it in case it may help even one person who might not have considered it.)

 

1) What should we REALLY be deleting? data, values, or entire keys? And in all cases? I think not...

 

First of all, we're told the string to look for, and you say "If you locate any of these, delete them", but by "them", do you mean we should delete only the one value (if it's one of many within a key)? or the entire key (if it contains a value holding this string and others)?

 

That's not as obvious as it may seem, as I hope to show. Without being told, folks could read this any way they want, and you could get different people declaring success or failure who may not have done really the "same thing". (And some might make a wrong move with potentially severe consequences, thus the warning about backing up above.)

 

1a) For instance, in searching across all keys, values, and data for the first string offered, "4C8BBCC8-8363-11E2-A3F4-984BE15F174E", I found the following:

 

The key:

HKEY_CLASSES_ROOT\Installer\Products\8CCBB8C436382E113A4F89B41EF571E4\
 

with the value=data pair:

ProductIcon=c:\Windows\Installer\{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}\Evernote.ico

 

There were 11 other values within that key. So should we delete the whole key (and all 12 values) or just the one value holding this string you mention? I'd assume the former, but your note here doesn't say. (Fortunately, it does at least refer to Evernote in the data so it seems safe to assume this is indeed a key of interest.)

 

I also found the key:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8CCBB8C436382E113A4F89B41EF571E4

 

with the same value/data as above:

ProductIcon=c:\Windows\Installer\{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}\Evernote.ico

 

and seemingly the same 11 other values as the one above.

 

Then I found the key:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders

 

and the value/data:

c:\Windows\Installer\{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}\ (this was a reg_sz value with no data assigned to it)

 

But here's a big difference: note that this value is one of hundreds of others within that key (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders), and they refer to folders for all the windows installers, so it seems that people should be warned NOT to delete the entire key. Instead (I assume you would mean) they should delete (if anything) just that one value. But people really need to be told, lest they misinterpret the "delete them" suggestion.

 

Again, I realize this was written for for "advanced users". Even so, noting that just these 3 sets of keys/values above are quite different, it's just doesn't seem enough to say only "delete them".  Just trying to help, not criticize.

 

Continuing the search (as much to document things for interested readers), the next key I found with that first string was:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CCBB8C436382E113A4F89B41EF571E4\InstallProperties

 

with value/data of:

 

ModifyPath=MsiExec.exe /X{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}

 

and about 25 other values. This seems perhaps one of real interest, since it's all about install properties (along with the next, about uninstall properties). But since you say to delete all references, I wouldn't mean to be suggesting that folks should delete only this or the next one.

 

The next key having that string is one of its value/data fields is:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}

 

also with

 

ModifyPath=MsiExec.exe /X{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}

and

UninstallString=MsiExec.exe /X{4C8BBCC8-8363-11E2-A3F4-984BE15F174E}

 

and about 25 other keys.

 

1b) That's just the locations for the first string GBarry offered. As for the second string (E190C2EAF5FC03E468956D042EA3B899), I found just the following three keys with that string in their key name:

 

HKEY_CLASSES_ROOT\Installer\UpgradeCodes\E190C2EAF5FC03E468956D042EA3B899

and

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\E190C2EAF5FC03E468956D042EA3B899

and

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E190C2EAF5FC03E468956D042EA3B899

 

And all three having just one empty value. If perhaps these were what really needed to be removed, that might be nice, as they are the simplest to contemplate (having only that one value with no data), and clearly being related to installer "upgrade codes", whatever that may mean.

 

Hope all that's helpful to someone else who may have been wondering what we might find in searching for these strings. (I'd like to wait for any more info, if it might be offered, before trying to delete any of these myself.)

 

2) People using Regedit Find should beware a couple of things

 

I also want to share a couple of tips related to using the Regedit find as suggested here. Again, I do realize GBarry was sharing the suggested strings to search for as for "advanced users", but even those folks could miss something to their detriment (and to those here trying to understand what's happening as people "try this" as a solution.)

 

First, and along the lines of my asking whether you mean that we should be looking for a key (things in the left pane) or value/data (things on the right pane), note that the regedit find dialogue offers an option for you to choose one or all three of those things to search: keys (things in the left pane) or values or data (things in the right pane). And note that if you had previously opened Regedit to do some other find, whether days or years ago, you may find different checkboxes set from that previous search you did. Until we get an answer to my first question above, it seems safest to check all three options (to find "anything" holding that string.

 

(The "match whole string" option may be helpful but does not seem necessary since these are pretty unique strings we're being told to search. Even so, you may want to make that whatever key you may be tempted to "delete" does show that it's related somehow to evernote.)

Second, and finally, users ought to be reminded (in steps like those offered below) that when opening regedit and doing a find, they REALLY need to make sure first that they are starting their find at the "top" of the registry. Otherwise, if they happen to have previously opened it and have it pointing at some key "further down" in the registry display, the problem is that when they start their find, it is from that point, down. Regedit's find feature does not "wrap around" to start searching from the "top" when it "reaches the bottom".

 

(This is also important to note when you move on to searching for the second string offered in GBarry's note above.)

 

Finally, even "advanced" users (and certainly many others desperate to try anything to solve this Evernote update problem) might not even realize what I mean by "make sure you're starting at the top" of the registry when you search for these keys. The point is that if when you open Regedit, if you don't see the left pane showing the very first entry in the display as "computer" (the top-most item in the outline-based display of registry keys), you need to scroll that left pane up and click on that (or click any item on the left pane and click the home key, which should highlight that very first "computer" item in the outline). THEN when you do a search, it will start from that point, down.

 

And yes, I really do think that even "advanced users" should be reminded of all this (though I'll understand GBarry not offering my second set of points here, in the interest of getting "the least we might need to know" out ASAP. But I felt it worth taking time to share now, lest some might come back saying "I did what the note said to do, and deleted what I found, but it still didn't work for me", only because they didn't really find and/or delete ALL references to these strings.

 

---

 

Once we perhaps get more detail, it may be safer for some of us to proceed with deleting keys. But I really have been hoping (since looking into the first failing 4.6.4 update) that perhaps instead the EN engineers may resolve things in the installer itself, allowing us to forego any such registry tweaks. But if it somehow ends up that this will be necessary, or needed for some who want to move before then, I hope the info above has been helpful, whether to a user, an evangelist, or someone at Evernote. Love the tool and use it daily.

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