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Can't Update To 4.6.4, Error 2732 / Boostrapper.cpp:886 0x643

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#201 Chouray

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Posted 04 April 2013 - 04:57 PM

All recent new-version updates have failed.

 

Attempted again today with Public Release of Evernote v. 4.6.4. Below see two error messages and the computer configuration:

Evernote v. 4.6.4:


 

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2732.

 

Setup error:
 

(.\Bootstrapper.cpp:896) 0x643:Fatal error during installation.



 

System Dell Latitude E6535

OS Name    Microsoft Windows 7 Professional

Version    6.1.7601 Service Pack 1 Build 7601

Other OS Description     Not Available

OS Manufacturer    Microsoft Corporation

System Name    RSD-PC

System Manufacturer    Dell Inc.

System Model    Latitude E6530

System Type    x64-based PC

Processor    Intel® Core™ i5-3320M CPU @ 2.60GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date    Dell Inc. A09, 12/13/2012

SMBIOS Version    2.7

Windows Directory    C:\Windows

System Directory    C:\Windows\system32

Boot Device    \Device\HarddiskVolume2

Locale    United States

Hardware Abstraction Layer    Version = "6.1.7601.17514"

User Name    RSD-PC\RSD

Time Zone    Central Daylight Time


 

Installed Physical Memory (RAM)    4.00 GB


 

Total Physical Memory    3.88 GB


 

Available Physical Memory    1.43 GB


 

Total Virtual Memory    7.75 GB


 

Available Virtual Memory    4.42 GB


 

Page File Space    3.88 GB


 

Page File    C:\pagefile.sys



#202 jefito

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Posted 04 April 2013 - 05:11 PM

http://discussion.ev...32-workarounds/


~Jeff
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests | Best Practices for submitting a support request
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#203 Chouray

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Posted 04 April 2013 - 08:40 PM

All fixed. Working with Frank in Tech Support was a great help.

 

MS uninstaller would not work. Used Revo Uninstaller Pro to remove all folders, files and registry keys. One file could not be removed until a reboot was performed. Then installed this version per Frank: http://evernote.s3.amazonaws.com/win11/prerelease/Evernote_4.6.1.7772.exe

 

Install was flawless and update to latest version performed perfectly.



#204 Sjaak

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Posted 07 April 2013 - 04:25 PM

Very quiet from the Evernote people on this topic. Wonder why.

 

I cannot install and the web based version now cannot be edited. Looks like this means I cannot rely on it to work. Time to move on?

 



#205 jefito

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Posted 07 April 2013 - 08:31 PM

Very quiet from the Evernote people on this topic. Wonder why.

Not sure what you mean. dlu, heather and gbarry -- all Evernote employees -- have posted on the 4.6 installation problems elsewhere (see the link above).
 

I cannot install and the web based version now cannot be edited. Looks like this means I cannot rely on it to work. Time to move on?

Did you try the methods suggested in the link posted above?

I'm not sure what you mean by "the web based version now cannot be edited". Does that mean that you cannot edit notes using the web version?
~Jeff
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests | Best Practices for submitting a support request
If someone helped you, or you like or agree with someone's post, let them (and us) know by clicking their post's "Like" button.

#206 Cuvee

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Posted 15 April 2013 - 03:29 AM

There are 205 threads to this issue. Can someone please definitively state what should be done to fix this? It appears that the software needs to be removed completely from the desktop, and then a pre-release version is to be installed. Is that correct?



#207 jefito

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Posted 15 April 2013 - 01:59 PM

There are 205 threads to this issue. Can someone please definitively state what should be done to fix this? It appears that the software needs to be removed completely from the desktop, and then a pre-release version is to be installed. Is that correct?

Though the general idea that the 4.6.3 version needs to be correctly uninstalled first is correct, there there is no definitive solution to that problem, as best I understand it. There is a small number of approaches that have been verified as working in some, but not all, cases. They are all listed out in the related (but also unfortunately lengthy) topic here: http://discussion.ev...32-workarounds/


~Jeff
EVERNOTE: Getting Started | Support Page | Knowledge Base | Support Requests | Best Practices for submitting a support request
If someone helped you, or you like or agree with someone's post, let them (and us) know by clicking their post's "Like" button.

#208 dlmsantiago

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Posted 19 April 2013 - 03:35 PM

I'm experiencing this issue as well - just wanted to add a name to the record.



#209 jbenson2

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Posted 19 April 2013 - 09:37 PM

dlmsantiago

Thanks for your post. I've been following this issue closely.

Since there is no way in knowing which 64-bit Windows users will be affected, I'm continuing to hold off.

I don't want to be put in a position requiring multiple solutions and Registry-based tweaks.

I hope the next release finally addresses this issue completely.



#210 MCabZ

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Posted 20 April 2013 - 09:42 AM

dlmsantiago

Thanks for your post. I've been following this issue closely.

Since there is no way in knowing which 64-bit Windows users will be affected, I'm continuing to hold off.

I don't want to be put in a position requiring multiple solutions and Registry-based tweaks.

I hope the next release finally addresses this issue completely.

Definitely the best stance. All these workarounds for an update is nuts.Despite this hiccup, Evernote is a very good app.



#211 jbenson2

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Posted 20 April 2013 - 06:14 PM

dlmsantiago

Thanks for your post. I've been following this issue closely.

Since there is no way in knowing which 64-bit Windows users will be affected, I'm continuing to hold off.

I don't want to be put in a position requiring multiple solutions and Registry-based tweaks.

I hope the next release finally addresses this issue completely.

Definitely the best stance. All these workarounds for an update is nuts.Despite this hiccup, Evernote is a very good app.

Yes, Evernote is a nice program. I've got over 20,000 notes and I use it every day.

This data is important to me and I don't want to risk jeopardizing it.

The older version works just fine for me.

I'll let the more adventuresome souls test the upgrade water and watch what they have to say.

Learn from others.



#212 samthesplatt

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Posted 21 April 2013 - 07:32 PM

Well I tried the upgrade like everyone else and it failed.

 

But I have managed to install the update....

 

Its quite simple, just uninstall your existing version and run the update, which is the complete software. Worked a treat. :)



#213 TLhM

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Posted 10 May 2013 - 03:58 PM

The error code 2732 is caused by Windows Installer 

Search for "Windows Installer Cleanup Utility", download and execute it

Select any information of Evernote installation and remove it.

Then try again the update and it wiil work perfectly.

This worked for me without any uninstallation or registry modification.

 

TLhM



#214 JPatterson

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Posted 10 May 2013 - 06:10 PM

Easiest solution that worked for me.

 

 

Start

Run

Type "cmd" and hit [ENTER]

Type "set" and hit [ENTER]

Find TEMP=C:\Whatever path is listed (i.e. C:\Users\Userx\AppData\Temp)

Copy that path.

Open My Computer or Windows Explorer

Paste the path 

Delete all the files in that directory that you can delete.  Some may be in use.  Just skip those.

 

Run the upgrade again.

 

Go back to the TEMP directory.

Find "Evernote.msi"

Right-click and select "Run as Administrator"

 

The installation should complete.

 

Hopes this helps.



#215 mysterjinx

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Posted 11 May 2013 - 10:29 AM

There are 205 threads to this issue. Can someone please definitively state what should be done to fix this? It appears that the software needs to be removed completely from the desktop, and then a pre-release version is to be installed. Is that correct?

Though the general idea that the 4.6.3 version needs to be correctly uninstalled first is correct, there there is no definitive solution to that problem, as best I understand it. There is a small number of approaches that have been verified as working in some, but not all, cases. They are all listed out in the related (but also unfortunately lengthy) topic here: http://discussion.ev...32-workarounds/

 

From some of the other threads I've looked at, I was able to get the new version installed by doing the following:

 

1. Install the new version (my exisiting version was 4.6.3) but going to the directory the .msi file is located. (C:\Users\<username>\AppData\Local\Temp\). It successfully installed on my WIn7 x64 laptop, which I was able to verify through the start menu and the control panel option for programs and features.

 

NOTE: Here I noticed that both the new version (4.6.5) and the old version (4.6.3) were shown. From how I had the old version installed, my existing shortcuts would point to the old version and not the new version, so I deleted all by old shortcuts and created new ones based on the start menu entries.

 

2. Uninstall the old version (4.6.3). Since I deleted my old shortcuts first, I don't know if that removed my old shortcuts, or updated them to the new version (which it didn't).

 

That's all I had to do - no editing the registry, no using Revo to uninstall, no "Run as Administrator". Hope this helps.



#216 MCabZ

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Posted 11 May 2013 - 10:56 PM

The error code 2732 is caused by Windows Installer 

Search for "Windows Installer Cleanup Utility", download and execute it

Select any information of Evernote installation and remove it.

Then try again the update and it wiil work perfectly.

This worked for me without any uninstallation or registry modification.

 

TLhM

Ran the "Windows Installer Cleanup Utility" and updated to 4.6.5 without any problems. Thanks.



#217 bzt8fs

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Posted 02 June 2013 - 07:05 PM

Ditto what TLhM said. This is a Microsoft installer issue.

 

I have windows 8 64 bit and had the same error when attempting to update.

 

Went to the Microsoft website and ran their "Fix it" application, told it I was having problems uninstalling 4.6.3, when it completed, I ran the latest Evernote Installer and it ran quickly and correctly.

 

About now shows V4.6.4.8136 installed, the windows uninstaller shows only this version of Evernote installed and my syncing works correctly.

 

Hopefully, this will work for the rest of you as well.

 

Good Luck!



#218 dlu

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Posted 02 June 2013 - 07:55 PM

Glad that fixed it!


If you have a serious issue with Evernote, you can submit a support request here. Evernote employees read the forums, but it is not run by customer support or a way to directly get customer support.

Check out our Knowledgebase.
View our User Manuals here: Mac or Windows
Check out the Getting Started Guide
Still need help? Submit a support request here.

#219 Izaco

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Posted 28 July 2013 - 10:00 PM

Yes, this seems to happen on some subset of Windows 64bit users. I suggest users go contact customer support. If you feel comfortable doing it on your own, here's what seems to work for the instances I have encountered.

 

1. Backup your files and data.

2. Download something like REVO

3. Have local notes? Make another backup!

4. No really, make backup

5. Do a full uninstall with REVO or another tool of your choice

6. Go download 4.6.4 from evernote.com

 

If you have any questions that the fine folks on this forum can't answer, customer should be able to help.

I followed your instruction exactly as presented and they do not work.



#220 pender

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Posted 29 July 2013 - 08:37 PM

 

The error code 2732 is caused by Windows Installer 

Search for "Windows Installer Cleanup Utility", download and execute it

Select any information of Evernote installation and remove it.

Then try again the update and it wiil work perfectly.

This worked for me without any uninstallation or registry modification.

 

TLhM

 

THIS IS GREAT. Fixed my issues in 5 minutes! (I would like to add that you Run the fix-it-program AS ADMIN".)(It failed to install when I first tried to install it "normally".)

 

I had this "can't install efvernote"-issue first a while back and now again today. 

 

Much thanks for the solution! 

 

*love*







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