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heather

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heather last won the day on December 8 2013

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604 Your Knowledge Knows No Bounds

About heather

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    Support Maven

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  1. Very smart suggestion @realtohr! Yes, our "Display name" pulls your username (by default) but will be overridden by what you have entered into the Full Name field. Username is displayed as lower-case due to the way our database is set up, but Full Name allows for capitalization. So, if it is simply an issue in the way something is being displayed, rather than creating a new account, you may wish to fill out your online profile in your User Settings.
  2. I show you have 3 support requests on file with us. One was filed in September, and was answered and replied to multiple times by yourself/us, then eventually closed out with a resolution. Two were filed yesterday. One appears to be gibberish text with a log attached. As a Free user, you will be assisted when time permits, as we must assist our Business and Premium users first, however you will receive a reply.
  3. I checked the ticket 174158 - I see that it initially came in on September 29th, however the time of day it came in was the end of the business day for the Customer Success team, so they handled it the first thing in the morning when they arrived. As you are paying for the top tier, you have a dedicated Customer Success team who know your account and the history of your company. Once that contact began, they responded within an hour each time, and then checked on you for a follow up after the case was resolved. The same with ticket 214216. It came in at midnight and was answered when the team arrived in the morning at 7AM, then you responded 2 minutes later, and he again 5 minutes after that telling you that it is currently a bug and is being worked on.
  4. I just use the Dolphin browser on iOS, with full clipping support to Evernote.
  5. We’ve added the ability to let you customize your homescreen by either reordering the items, or removing those that you don’t use frequently. Do this by tapping on the Edit button at the very bottom of the homescreen. If you have a lot of items you might need to scroll to see it.
  6. Yes, you just reply to the email you received.
  7. Pixelate is not an available option for PDFs, as it is merely an overlay.
  8. *All* members of Sponsored Groups were notified that Sponsored Groups were being discontinued to the contact information of the administrator of the account. Any members currently on a paid plan have until the end of their term to make arrangements to transfer. We did not cancel anyone without *any* notice. People whose accounts were cancelled for nonpayment we were unfortunately unable to reactivate, as the Sponsored Groups product no longer exists. Unfortunately, people who did not have correct billing information on file may have had their accounts discontinued sooner than they wished. We have attempted to work with everyone who has contacted us to make arrangements to transition their accounts to Evernote Business as smoothly as possible. However, there is nothing we can do to reactivate a Sponsored Group. For Educational discounts of 75% off 5 seats or more, you can go to http://evernote.com/schools/
  9. On Mac, it changes for everyone. On Windows, it doesn't. This is a feature, not a bug, based on customer feedback. We've had some pushback from users who were unhappy that they were unable to find their notes/notebooks after they'd been renamed by someone else. Therefore it needs more testing before rolling it out to everyone.
  10. Wait, what? Admins can totally rename notebooks, both in the client and from the Admin console. Maybe you're not talking about the same thing I'm talking about though. By "rename notebook" I mean "Change the name of a notebook." If you mean something else, please let me know what you mean.
  11. Your Inknotes should be searchable. Please let me know what your support ticket number is and I'll have this looked into by our web team.
  12. if you haven an iPhone, you can purchase Evernote subscriptions via iTunes. Purchase iTunes gift cards (with cash somewhere?) and use that to pay.
  13. No, it will not automatically recreate them for you - this is just for your reference so that you will know where they *came* from should you ever need to restore this way.
  14. Unfortunately, our export does not backup notebook structure. The only way to do this would be to add an additional layer of tagging before export with the Notebook name. For example: Nb_<notebookname> Then, should you ever need to reimport from backup, you can simply recategorize based on the tag name.
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