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601 Your Knowledge Knows No Bounds

About heather

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    Support Maven
  1. I do apologize, but at this time Evernote doesn't sell printers. You can find our current line of products available at http://evernote.com/market
  2. food

    Here's the stuff I made for Thanksgiving/Christmas at the Wilde Home this year: https://www.evernote.com/pub/heathriel/holidayrecipes
  3. The Scanner will scan to the Evernote account that is currently signed in to Evernote. To scan to a second user, simply sign out of one user, and into another prior to scan. If one (or both) user is Premium, you can utilize the Account Switching feature and it is nearly instantaneous to make the swap from one account to another.
  4. Very smart suggestion @realtohr! Yes, our "Display name" pulls your username (by default) but will be overridden by what you have entered into the Full Name field. Username is displayed as lower-case due to the way our database is set up, but Full Name allows for capitalization. So, if it is simply an issue in the way something is being displayed, rather than creating a new account, you may wish to fill out your online profile in your User Settings.
  5. I show you have 3 support requests on file with us. One was filed in September, and was answered and replied to multiple times by yourself/us, then eventually closed out with a resolution. Two were filed yesterday. One appears to be gibberish text with a log attached. As a Free user, you will be assisted when time permits, as we must assist our Business and Premium users first, however you will receive a reply.
  6. Hey guys - I'm the Director of Technical Support at Evernote. I just wanted to verify what Geoff said above. There is no such email address as "support@evernote.com". We do not accept any submissions to our support queue via email. We also do not have a phone number for Support. Our Finance team does have a mailbox that they use for billing issues, however that is not for Support. We also do not do support over Facebook or Twitter. Posting on these forums is *also* not filing a support request. However - if you already have a ticket number, posting that ticket number, wherever you are attempting to contact us, helps us to track a ticket in progress. We do not need any additional personal details beyond your support ticket number. For any support requests, please go to http://evernote.com/support or use the Contact Support option from within the Evernote clients. Hope this clears things up!
  7. You will need to use your backup codes (or send SMS) to get back into your account, and then completely re-set up the process. Unless you actually saved it somewhere, there is no way to re-use the same QR code on another copy of Google Authenticator.
  8. I checked the ticket 174158 - I see that it initially came in on September 29th, however the time of day it came in was the end of the business day for the Customer Success team, so they handled it the first thing in the morning when they arrived. As you are paying for the top tier, you have a dedicated Customer Success team who know your account and the history of your company. Once that contact began, they responded within an hour each time, and then checked on you for a follow up after the case was resolved. The same with ticket 214216. It came in at midnight and was answered when the team arrived in the morning at 7AM, then you responded 2 minutes later, and he again 5 minutes after that telling you that it is currently a bug and is being worked on.
  9. The Import Folder option is available only in Evernote for Windows.
  10. Check this out: http://discussion.evernote.com/topic/28980-importing-a-list-from-csv-file/
  11. The auto-sort is recognized by size. A "receipt" for auto-sort is roughly the size of the thing that spits out of a cash register. 8 1/2 x 11 will always be a document. If you want to break them up so they aren't condensed into a single file, put some business cards (or photos, or something else) in as spacers between the documents.
  12. Just to add to this, once you move the data off our servers, they're gone for good. So, no harm, no foul. Granted, this very thing has caused some of our users to complain that we were unable to restore things they had unintentionally *removed* from our servers. However, if its not there, we can't restore it. And this is pretty much why.
  13. Yes, Fujitsu handles all RMAs on the Evernote Edition.
  14. ios

    I just use the Dolphin browser on iOS, with full clipping support to Evernote.
  15. We have determined that this problem occurred due to an error with our Customer Support system tools. We deeply regret this error, and we have taken immediate corrective steps to ensure this will not happen again.