Evernote Employee
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gbarry last won the day on October 13 2016

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1,560 Your Knowledge Knows No Bounds

About gbarry

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    Admin in Residence
  1. Hello Sir, I am the new user of evernote, but at the very begining I have met horrowing experience of losing important content. I have sent you detailed message regrading same, including activity logs of my all devices. Thanks in anticipation of early help. 

  2. Hi @Kerryn Howell--deepest apologies we haven't been able to get back to you--it looks like we've sent replies to your old email and not your new one. I've gone ahead and created a new ticket for you, cc'ing your new email address, so you should receive a reply. I have also escalated in our queue for someone to check out ASAP. We'll likely want to check out that reactivation flow, but first we'll also want to get your account access sorted. Please do reach out to me if you do not receive the new ticket info from us.
  3. Today we’re celebrating Evernote’s 9th anniversary. We’re honoring the origin of our co-founder Stepan Pachikov’s idea for Evernote, and how Evernote’s technology has impacted our lives. To celebrate, we’re capturing and sharing community posts on social media with the #ThankYouStepan hashtag. Has Evernote helped you achieve something important in your life? We’d love to hear your story below or on social media. If you haven’t seen our historical and celebratory posts just yet, check them out below and please share the inspiring news! Twitter: Facebook: LinkedIn:
  4. I am trying to find out how I can speak to someone at Evernote regarding my premium account.  please could you advise who I need to call or email  urgent  thank you  diane


  5. As of June 29, 2017, we’ll be discontinuing support for BlackBerry and Windows Phone. If you currently use Evernote on these platforms, you may continue to do so. Evernote, however, will no longer be available for download on these devices and we won’t be making any further updates. Your notes and notebooks will not be affected by this change. As always, any notes you’ve saved and synced to Evernote will always be available to you on Windows, Mac, Android, iOS, or via your desktop web browser. Learn more. *If you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. Welcome to our community!*
  6. Hi aceybreezy: reached out to you via PM and looks like you were able to submit a ticket and get support from our team--hopefully we'll be able to get you sorted. In the near future we'll be improving this experience to make it easier to find support options. You can also submit a ticket directly through this link here, which is available in our Help Center.
  7. Hi gbarry - My dad is in his late 70s and has been working on a novel that he is writing on evernote.  Recently, he lost a big chunk of the book and he is devastated.  He can't seem to reach a live person to talk to and help him recover his work. Can someone PLEASE call my dad?  His name is Bruce Moyer and his email address is  He is really upset.  Thank you.



  8. Heads up! We’re running maintenance for ~30 mins on 5/1 @ 2 PM PST. Emails like shared notes & password resets from Evernote may be delayed.
  9. Hi gbarry,

    working with Evernote Work Chat on Windows.

    Any link to an internal Evernote NOTE always initiates to open Web Evernote via standard browser & asks then to open my local Evernote Windows client again.

    Any chance to work chat incl. link to notes within Evernote Windows clients only?

    Thx in advance & greetings from Munich,


  10. Update to this topic here:
  11. We detected suspicious activity on some users' accounts and have recently emailed them.This is related to reports of users receiving failed email notifications that they never sent, indicating that someone has learned the password to their account. The Evernote service wasn’t compromised, but we believe someone other than the account owner has learned the password to these accounts. Just to be safe, we’ve reset these user’s passwords. If you have not received this email notification from us and you have not seen any failed email notifications that you did not send, then you are likely not impacted. If you would like to take proactive action to further secure your Evernote account, take these steps below: Please visit to set a new one. We recommend that you choose a strong password that you use only for Evernote. We also suggest that you change your password on any other websites where you may have used the same password. You can find more tips for keeping your account secure on our Customer Security page: To learn how to identify if an email that has been sent from Evernote is authentic, please visit this Help and Learning page:
  12. I have been trying to get an issue resolved for the past week and no one has responded to my ticket or my forum. I bought the evernote scansnap which comes with a code to redeem premium and I redeemed it on the wrong account. (The account I redeemed it on already has premium and now my current account that I want premium for won't let me use the code.) It is for a business and I need to get this fixed. I sent in an email to support and have a ticket # but have never heard anything back, and yesterday I added the question on forum. Please advise or give me a direct # if there is one so I can talk to someone. Thanks

    1. GolfCave Eatontown

      GolfCave Eatontown

      Just wondering what to do about this situation. I've tried multiple times to get in touch with someone from Evernote support and no one has answered me at all. Please let me know if someone can help.


    2. dino-myte


      i am having a related problem getting in touch with evernote.  Someone _started_ helping me, but now doesnt respond.  I cannot access help from the help page because no matter which browser i use, the support page does not say that i am signed in (have re-re-re-re signed in.  am signed in on forums and for my evernote account), which means i cannot submit a ticket or get chat help.  It is very frustrating because i am haivng some serious problems with my evernote.  Also, i am a premium user so i should be able to access all this.

  13. Fifteen months ago, Business Insider called Evernote the first dead unicorn. While some might despair at such criticism, we took it as a challenge. In a conversation with Jason Lemkin last week at SaaStr Annual, I announced that we’re cash flow positive and in control of our financial destiny as a company. From here on, our operations will be self-funding, and we’re investing in new experiences that our users have told us would help them get more done. In the last year, we’ve added our 200 millionth user, doubled the number of paying users, moved three petabytes of data to the Google Cloud Platform, redesigned our Windows app and Evernote for iPhone, and begun winning awards again. But the thing I’m most proud of is the “Notable Herd” of Evernote employees that came together to achieve those milestones. Read more in our blog post and join us on this thread for questions. Note: if you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. Welcome to our community!
  14. Additional info here:
  15. I have a free account and would like to change one of the two devices that I have on my account.  In other words I have Evernote on my tablet and my phone but I'd like to take it off my phone and put it on my PC how can I do that?