gbarry

Evernote Employee
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gbarry last won the day on October 13 2016

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1,557 Your Knowledge Knows No Bounds

About gbarry

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    Admin in Residence
  1. Hi aceybreezy: reached out to you via PM and looks like you were able to submit a ticket and get support from our team--hopefully we'll be able to get you sorted. In the near future we'll be improving this experience to make it easier to find support options. You can also submit a ticket directly through this link here, which is available in our Help Center.
  2. Hi gbarry - My dad is in his late 70s and has been working on a novel that he is writing on evernote.  Recently, he lost a big chunk of the book and he is devastated.  He can't seem to reach a live person to talk to and help him recover his work. Can someone PLEASE call my dad?  His name is Bruce Moyer and his email address is moyer@unstamps.com.  He is really upset.  Thank you.

     

     

  3. Heads up! We’re running maintenance for ~30 mins on 5/1 @ 2 PM PST. Emails like shared notes & password resets from Evernote may be delayed.
  4. Hi gbarry,

    working with Evernote Work Chat on Windows.

    Any link to an internal Evernote NOTE always initiates to open Web Evernote via standard browser & asks then to open my local Evernote Windows client again.

    Any chance to work chat incl. link to notes within Evernote Windows clients only?

    Thx in advance & greetings from Munich,

    Ralf

  5. Update to this topic here:
  6. We detected suspicious activity on some users' accounts and have recently emailed them.This is related to reports of users receiving failed email notifications that they never sent, indicating that someone has learned the password to their account. The Evernote service wasn’t compromised, but we believe someone other than the account owner has learned the password to these accounts. Just to be safe, we’ve reset these user’s passwords. If you have not received this email notification from us and you have not seen any failed email notifications that you did not send, then you are likely not impacted. If you would like to take proactive action to further secure your Evernote account, take these steps below: Please visit https://www.evernote.com/ForgotPassword.action to set a new one. We recommend that you choose a strong password that you use only for Evernote. We also suggest that you change your password on any other websites where you may have used the same password. You can find more tips for keeping your account secure on our Customer Security page: https://evernote.com/security/tips/. To learn how to identify if an email that has been sent from Evernote is authentic, please visit this Help and Learning page: https://help.evernote.com/hc/articles/115004380587.
  7. I have been trying to get an issue resolved for the past week and no one has responded to my ticket or my forum. I bought the evernote scansnap which comes with a code to redeem premium and I redeemed it on the wrong account. (The account I redeemed it on already has premium and now my current account that I want premium for won't let me use the code.) It is for a business and I need to get this fixed. I sent in an email to support and have a ticket # but have never heard anything back, and yesterday I added the question on forum. Please advise or give me a direct # if there is one so I can talk to someone. Thanks

    1. GolfCave Eatontown

      GolfCave Eatontown

      Just wondering what to do about this situation. I've tried multiple times to get in touch with someone from Evernote support and no one has answered me at all. Please let me know if someone can help.

       

    2. dino-myte

      dino-myte

      i am having a related problem getting in touch with evernote.  Someone _started_ helping me, but now doesnt respond.  I cannot access help from the help page because no matter which browser i use, the support page does not say that i am signed in (have re-re-re-re signed in.  am signed in on forums and for my evernote account), which means i cannot submit a ticket or get chat help.  It is very frustrating because i am haivng some serious problems with my evernote.  Also, i am a premium user so i should be able to access all this.

  8. Fifteen months ago, Business Insider called Evernote the first dead unicorn. While some might despair at such criticism, we took it as a challenge. In a conversation with Jason Lemkin last week at SaaStr Annual, I announced that we’re cash flow positive and in control of our financial destiny as a company. From here on, our operations will be self-funding, and we’re investing in new experiences that our users have told us would help them get more done. In the last year, we’ve added our 200 millionth user, doubled the number of paying users, moved three petabytes of data to the Google Cloud Platform, redesigned our Windows app and Evernote for iPhone, and begun winning awards again. But the thing I’m most proud of is the “Notable Herd” of Evernote employees that came together to achieve those milestones. Read more in our blog post and join us on this thread for questions. Note: if you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. Welcome to our community!
  9. Additional info here: http://www.pcworld.com/article/3167594/cloud-computing/heres-how-evernote-moved-3-petabytes-of-data-to-googles-cloud.html
  10. I have a free account and would like to change one of the two devices that I have on my account.  In other words I have Evernote on my tablet and my phone but I'd like to take it off my phone and put it on my PC how can I do that?

  11. I have just signed up with Evernote with my Mac. I am did so while I am in Malaysia. I currently am on holiday and will be back in Australia mid jan. If I upgrade my account will I still be charge using MYR rates or AUD rates? 

    Do I need to change my country of origin or will that happen automatically or does it even matter.

  12. We’ve heard your comments and we are not making the changes to our privacy policy that we’d previously announced. Over the coming months, we will be revising our existing privacy policy to reaffirm this commitment. See our latest blog post for more info. Let us know what you think below in the new discussion, linked from our blog post here:
  13. We’ve heard your comments and we are not making the changes to our privacy policy that we’d previously announced. Over the coming months, we will be revising our existing privacy policy to reaffirm this commitment. See our latest blog post for more info. Let us know what you think below. If you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. As a spam protection your first comment always needs moderation first. After that, you are free to comment as often as you wish. Welcome to our community.
  14. We hear you. Reducing customer effort is a big focus for Evernote's support team in 2017. Getting our agents information faster, getting you up and running faster where there are issues, and making contacting us easier are all things we are constantly working to improve and have roadmapped improvements for in 2017. @Dave-in-Decatur: glad you got a fast response. We've spent a bunch of time honing ourselves to this point and are throwing out really solid reply times. It'll only get better from here.
  15. Beginning December 9th, customers will begin receiving a notice via email about changes to our Privacy Policy. Please review the FAQ here which details what’s changing, and let us know if you have any questions. The changes will be effective January 23, 2017. UPDATE, 12/15: the FAQ has been updated to provide further clarity to our users regarding our upcoming Privacy Policy update. We will continue to update and refine this FAQ in order to address user feedback and concerns. A note from our CEO, Chris O'Neill, is also live on our blog. UPDATE (2), 12/15: We’ve heard your comments and we are not making the changes to our privacy policy that we’d previously announced. Over the coming months, we will be revising our existing privacy policy to reaffirm this commitment. See our latest blog post for more info. Let us know what you think below in the new discussion, linked from our blog post here: