gbarry

Evernote Employee
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gbarry last won the day on October 13 2016

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1,536 Your Knowledge Knows No Bounds

About gbarry

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  1. We’ve heard your comments and we are not making the changes to our privacy policy that we’d previously announced. Over the coming months, we will be revising our existing privacy policy to reaffirm this commitment. See our latest blog post for more info. Let us know what you think below in the new discussion, linked from our blog post here:
  2. We’ve heard your comments and we are not making the changes to our privacy policy that we’d previously announced. Over the coming months, we will be revising our existing privacy policy to reaffirm this commitment. See our latest blog post for more info. Let us know what you think below. If you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. As a spam protection your first comment always needs moderation first. After that, you are free to comment as often as you wish. Welcome to our community.
  3. We hear you. Reducing customer effort is a big focus for Evernote's support team in 2017. Getting our agents information faster, getting you up and running faster where there are issues, and making contacting us easier are all things we are constantly working to improve and have roadmapped improvements for in 2017. @Dave-in-Decatur: glad you got a fast response. We've spent a bunch of time honing ourselves to this point and are throwing out really solid reply times. It'll only get better from here.
  4. Beginning December 9th, customers will begin receiving a notice via email about changes to our Privacy Policy. Please review the FAQ here which details what’s changing, and let us know if you have any questions. The changes will be effective January 23, 2017. UPDATE, 12/15: the FAQ has been updated to provide further clarity to our users regarding our upcoming Privacy Policy update. We will continue to update and refine this FAQ in order to address user feedback and concerns. A note from our CEO, Chris O'Neill, is also live on our blog. UPDATE (2), 12/15: We’ve heard your comments and we are not making the changes to our privacy policy that we’d previously announced. Over the coming months, we will be revising our existing privacy policy to reaffirm this commitment. See our latest blog post for more info. Let us know what you think below in the new discussion, linked from our blog post here:
  5. UPDATE: we currently are aware of an issue with using Google Sign-In to access our support webform and forums. Forum access will show you as logged out after a successful sign in--if you click "sign in" again you will then be logged in. The support webform presents an error. You can still use your standard Evernote login to access these areas and we are working on a fix. Thanks!
  6. @GiacomoLaw: if you already have a Google email associated with your Evernote account, then you can associate your Google log in with that account either in-app or as part of your normal log in flow. If you do not have a Google email associated with your account, you'll need to enable Google Sign-in in your account settings or choose "Sign in with Google" on Evernote Web.
  7. Starting October 31, 2016, Evernote will support Google Sign-in. Anyone with a Google account will be able to sign into, or create, an Evernote account using their Google account details. As with all Evernote integrations with third-party services, Google sign-in is an opt-in feature (separate from Evernote’s Google Drive integration). It’s up to you to decide whether or not to enable Google sign-in for your account. If you’re not sure, feel free to try it out first. Learn more. Let us know what you think about the new feature below. If you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. Welcome to our community!
  8. Hola gbarry,

    Hace unos días que intento entrar en el Foro, pero cuando iniciaba la sesión para poner mi correo electrónico y mi contraseña, me decía que estaba mal.

    Hoy, después de varios intentos, he decidido cambiar la contraseña, pero he escrito el nombre de usuario mal, he puesto Cobatamaz y en realidad es Cobata max.

    He intentado cambiarlo, pero me dice que ya existe este nombre de usuario, claro que ya existe por que es el mío, pero no me deja cambiarlo.

    Me puedes ayudar.

    Gracias.

    Cobata.

  9. GBarry

    I am a plus user and supposed to have email support but nowhere is there an indication of the email address. I have tried to get onto the support and help page but it is unavailable (I keep getting the "Oops" apology!).

    What I need is to clarify a discrepancy in the billing. to whom can I turn?

    Thank you.

    GYC

  10. Just FYI, if you've tried to reach out to support in the past ~45 minutes, we've been running into an issue with our help desk vendor's servers that we're also working on. Not the best timing, but if you've tried to access our webform and not been able to get through, try back again in around an hour. @HansN: we'll be able to pinpoint the note for you. Note History will be able to retrieve a history of changes related to the note, so you should be able to identify which attachments were gone.
  11. You know what, I should've cross posted this here sooner in our forums, apologies to everyone for that. Support can answer which notes were affected. Reach out directly here: https://www.evernote.com/SupportLogin.action, preferably using Technical issues > Notes > Lost or missing content. Note: this information is only available for users who have received the above email. If you have *not* received an email then you have not been impacted by the bug.
  12. Can't find submit new ticket, sync issues, a lot notes going to trash without us deleting any note, lots of duplicates, lots of notes going on different notebooks that we didn't move (goes to a wrong notebook). Admin views more than 2k notes in trash that none of us deleted and member can see only a hundred in trash. May I know how I can directly get in touch with Evernote support? I need help please. 

  13. I am very frustrated...I have my students share their note books with me and now I cannot see their notebook

    i am also wondering of a better way to share their notebooks one time and have access to all of them 

  14. Hi, i havent used evernote in a while and i was billed a sum. I would like to request for a refund. My evernote email is putenkylauren@yahoo.com

  15. Evernote- the multi-national company that does not own telephones!