gbarry

Evernote Employee
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gbarry last won the day on November 28 2017

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1,575 Your Knowledge Knows No Bounds

About gbarry

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    Admin in Residence
  1. All— It’s with a certain degree of giddiness that I announce a new community-centric role here at Evernote. As some of you may recall, I started with Evernote way back in the day as their Community Manager. Those were heady days, when Dave’s content ruled the boards and we were still running on PHPBB. Our users numbered in the 5 million range. The rest is, as they say, history. Products were launched, lessons learned, and Evernote is now sitting with well over 200 million customers and a bunch of exciting new developments both recent, currently in beta, and on the way. Over the years regular members can see my engagement with our community has declined. That wasn’t by design, but something that occurred organically as my responsibilities grew. As a replacement, we coordinated with specific team members in Evernote to comment, post, and offer support and/or gather feedback. That could only carry us so far, however. We needed someone to own this space, coordinate improvements and generally support our community here. Y’all are one of our most important resources for feedback and direction, and we need someone who has a singular focus in engaging and working with you. I’m happy to welcome Shane as Evernote’s new Support Community Manager. He brings a wealth of product experience, having been a Technical Support Specialist for Evernote with deep expertise on almost every platform we are on. He’s worked extensively with our product teams to highlight issues and drive developmental priorities, and has a strong community background. With Shane taking an active role in administering the community, we’re aiming to make the space more helpful, deliver more community functionality, and up our engagement. Please welcome Shane and we’re looking forward to great conversations in the future! Geoff
  2. @Artgirlofnm: checked up on your open case today and it looks like Jason is taking care of you. Glad we were able to get you that additional info! @voicnick: please submit a ticket here: https://www.evernote.com/SupportLogin.action and feel free to private message me or provide the ticket number you receive in this thread. We'll have an agent reach out to you with additional details.
  3. @Artgirlofnm Of course! We're happy to help. An agent should have reached out to you and followed up with more detail yesterday evening.
  4. @xvisto thanks for submitting a support ticket. I've assigned it to one of our agents reviewing tickets on this incident and we'll get back to you with additional detail. Please note we're working through a high volume of tickets so may be a little delayed from our usual response times.
  5. Error on our side while shifting things around, forums dropped into Penultimate. Thanks for the catch! (should be fixed now)
  6. Hey everyone! Apologies--we erroneously removed a beta thread yesterday and have been unable to retrieve the conversation. The core issue has been fixed but the thread remains in the dustbin. Our regularly scheduled beta releases will continue as normal from @Chantal Leonard and company, but for now here is the download link for the latest posted beta. Please feel free to continue to leave your feedback on the release below.
  7. Hi, tried evernotehelps, tried evernote on Twitter, as well as trying to get help on Evernote site................. Guess what?.................... None, Nada, Zip, Zilch, Zero...............

    I am dealing with suspicious activity, quite serious but getting customer service from Evernote is non existent..... Premium payer here. What is it exactly that I pay for?

  8. Hello Sir, I am the new user of evernote, but at the very begining I have met horrowing experience of losing important content. I have sent you detailed message regrading same, including activity logs of my all devices. Thanks in anticipation of early help. 

  9. Login/Account/Email issue

    Hi @Kerryn Howell--deepest apologies we haven't been able to get back to you--it looks like we've sent replies to your old email and not your new one. I've gone ahead and created a new ticket for you, cc'ing your new email address, so you should receive a reply. I have also escalated in our queue for someone to check out ASAP. We'll likely want to check out that reactivation flow, but first we'll also want to get your account access sorted. Please do reach out to me if you do not receive the new ticket info from us.
  10. Today we’re celebrating Evernote’s 9th anniversary. We’re honoring the origin of our co-founder Stepan Pachikov’s idea for Evernote, and how Evernote’s technology has impacted our lives. To celebrate, we’re capturing and sharing community posts on social media with the #ThankYouStepan hashtag. Has Evernote helped you achieve something important in your life? We’d love to hear your story below or on social media. If you haven’t seen our historical and celebratory posts just yet, check them out below and please share the inspiring news! Twitter: Facebook: LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:6285459381320589312
  11. I am trying to find out how I can speak to someone at Evernote regarding my premium account.  please could you advise who I need to call or email  urgent  thank you  diane

     

  12. As of June 29, 2017, we’ll be discontinuing support for BlackBerry and Windows Phone. If you currently use Evernote on these platforms, you may continue to do so. Evernote, however, will no longer be available for download on these devices and we won’t be making any further updates. Your notes and notebooks will not be affected by this change. As always, any notes you’ve saved and synced to Evernote will always be available to you on Windows, Mac, Android, iOS, or via your desktop web browser. Learn more. *If you're new to our forums and would like to join the discussion, click "Sign In" at the top right, enter your Evernote account info, select a Display Name and you're all set. Welcome to our community!*
  13. WHERE DO YOU SUBMIT A TICKET?!?

    Hi aceybreezy: reached out to you via PM and looks like you were able to submit a ticket and get support from our team--hopefully we'll be able to get you sorted. In the near future we'll be improving this experience to make it easier to find support options. You can also submit a ticket directly through this link here, which is available in our Help Center.
  14. Hi gbarry - My dad is in his late 70s and has been working on a novel that he is writing on evernote.  Recently, he lost a big chunk of the book and he is devastated.  He can't seem to reach a live person to talk to and help him recover his work. Can someone PLEASE call my dad?  His name is Bruce Moyer and his email address is moyer@unstamps.com.  He is really upset.  Thank you.

     

     

  15. Heads up! We’re running maintenance for ~30 mins on 5/1 @ 2 PM PST. Emails like shared notes & password resets from Evernote may be delayed.