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Everything posted by Shane D.
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Hi All, I'm using this thread to centralize posts regarding app performance issues. This will help me better track your issues. I'll be looking to merge threads that fit the description into this one.
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All Images In Table Cells Are Gone
Shane D. replied to dcampbell's topic in Evernote for Mac Issues (Versions 10.0 and above)
@dcampbell Thanks for letting us know. I've located the support ticket you opened and expedited the urgency on it. You should be hearing back from someone soon. Also, do you see any versions in your Note History that have the files/images? -
Hi @markeh With the introduction of the new Evernote for Windows app, we made the decision to discontinue support for Outlook Clipper and we won’t be making any further updates to this add-on. The alternative and recommended solution is to use the Evernote for Outlook add-on, which is a separate installation that will allow you to have the same type of Outlook integration that you do now. To learn more, visit this Help & Learning article.
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features removed & initial thoughts
Shane D. replied to ej8899's question in Evernote for Windows Requests (Versions 10.0 and above)
Hi all, I've moved several posts related to specific issues into their own threads. If you have a specific issue/request, please add it to an existing thread or start a dedicated one whenever possible. This will better enable us to quantify the requests. Feel free to reach out to me directly if you have questions. -
The new version needs to be pulled (10.0.x)
Shane D. replied to Jeffsky's question in Evernote for iOS Requests (Versions 10.0 and above)
Hi All, I'm very sorry to hear about your experiences so far. First, I want to make sure that you know that your feedback is being heard. While I cannot promise that we will have direct responses each time, please know that your feedback in the forums is tracked/recorded daily, and is being relayed to our teams. To answer the question about downgrading, the App Store makes it so that we cannot offer an older version of the app, so there is not a way to downgrade to a previous version at this time. As always, feel free to reach out to me directly if you have any other questions, and please continue to share your feedback and report issues here in the forums as you encounter them. (@ScottM1234 I've reached out directly via DM regarding your issues, so please feel free to reach out to me there if you have any other questions.) (@Kyle McMillan, I'll be responding to your DM request ASAP.) -
Bugs on version 10 of iOS
Shane D. replied to Alvin C's topic in Evernote for iOS Issues (Versions 10.0 and above)
@CalS Yes, unfortunately I believe it does as it counts it as being "new". -
Bugs on version 10 of iOS
Shane D. replied to Alvin C's topic in Evernote for iOS Issues (Versions 10.0 and above)
@silvershower To clarify, I'm only moving posts if they're specific to the thread's topic. If a post contains multiple reports/issues, I'm counting/tracking them, but leaving them as they are as to not disrupt the discussion too much. So far, I've only moved posts/reports related to this issue: I'll do my best to provide similar updates when possible. I hope this helps. -
Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi All, I am locking and closing this thread as we believe the 10.0.3. update should address the root cause of the duplication issue for most of the users that have reported it on this thread. To clarify, we have seen some users report that they are still having some issues with duplicate notes after updating to version 10.0.3, but we believe the root cause of that issue is different than the one that caused this duplication issue. In this case, I've created this thread: For those of you on this thread that have updated to 10.0.3. already, but are still experiencing duplication issues, please post on that thread. (I'll move your posts to this new thread @Cherice B @ej8899) Let me know if you have any other questions! -
Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi All, If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here. Let me know if you have any other questions. -
Bugs on version 10 of iOS
Shane D. replied to Alvin C's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi All, Just wanted to let you know that I've moved several of the bug/issue reports here to the specific threads that are dedicated to those issues. The reason for this is to help ensure that we're more accurately quantifying the number of users experiencing specific issues. My apologies if this disrupts the continuity of some of the discussions here, and feel free to reach out to me if you have any questions!