Shane D.

@Javier Romero Thank you for letting me know. I'm further investigating into this issue. What version of Windows OS are you running?

Hi All, Wanted to gather more info. @pedro guerra @gustablone @renan_ash This is occurring on the current version, Version 10.2? If possible, can you share a screen recording of the window appearing? Let me know as I'm further investigating into this issue.

Hi All, I have seen users report issues with their offline notebooks taking too long to download. This is an issue we're aware of and are working to address. In the meantime, here are some suggestions for achieving best results downloading offline notebooks until the issue has been resolved: Select one notebook at a time in Evernote Settings > Notebooks > Offline notebooks Open iOS Settings > Display and Brightness > Auto-Lock > press Never Plug the iPhone or iPad to a power source Leave your phone plugged with Evernote open for a few hours (Time varies and depends on the size/content of the offline notebook) Repeat with more notebooks Please let us know on this thread if you encounter this issue, and I'll be following up here once I have updated information

@Isabela I'm investigating into this issue. Which version of Evernote are you using?

Hi All, We've seen a small number of reports of users saying that their left side bar icon goes missing when connected to an external keyboard. This is an issue we're aware of, and working to address. As a workaround, switching to a different note in the note list should cause the icon to appear again. Also, you shouldn’t encounter this issue if you are not using an external keyboard. Please let us know on this thread if you have encountered this issue. I'll be following up here once I have an update.

Hi All, I've seen some user reports regarding this issue. It is one that we are aware of, and are working to address. As a workaround, you can try clipping the same page from a desktop computer. Also, you can try to set the page to reader view in Safari ('Aa' icon on the lefthand side of the URL bar), then send it via email to Evernote. Please let us know on this thread if you encounter this issue. I'll be following up here once I have any updates.

Hi all, I've seen a few reports of users stating they have specific notes that do not load when they are selected. We are aware of this issue, and it is something we're working to address. In the meantime, you can often fix this issue by quitting Evernote, and restarting the App. If quitting/restarting does not resolve the issue, please let me know on this thread. Also, if this is affecting all of your notes, and not just individual notes, please go here: I'll be follow-ing up here once I have updated information.

Hi All, I've seen a some reports from users stating that all of their notes appear blank and wanted to provide some information that may help you manage the issue. First, we are aware of this issue and are working to address it. If you encounter this issue and this is the first time you've launched the app after updating, it may take some time for your notes to sync. Especially, if you have a larger account. Additionally, please try quitting the app and restarting the app. Often, this will resolve the issue. Also, if this is just affecting individual notes, and not all of your notes, please go here: If this does not resolve the issue, please let me know on this thread. I'll be follow-ing up here once I have updated information. Thank you.

Hi All, I've seen a some reports from users stating that all of their notes appear blank and wanted to provide some information that may help you manage the issue. First, we are aware of this issue and are working to address it. If you encounter this issue and this is the first time you've launched the app after updating, it may take some time for your notes to sync. Especially, if you have a larger account. Additionally, please try quitting the app and restarting the app. Often, this will resolve the issue. Also, if this is just affecting individual notes, and not all of your notes, please go here: If this does not resolve the issue, please let me know on this thread. I'll be follow-ing up here once I have updated information. Thank you.

Hi all, I've seen a few reports of users stating they have specific notes that do not load when they are selected. We are aware of this issue, and it is something we're working to address. In the meantime, you can often fix this issue by quitting Evernote, and restarting the App. If quitting/restarting does not resolve the issue, please let me know on this thread. Also, if this is affecting all of your notes, and not just individual notes, please go here: I'll be follow-ing up here once I have updated information.

Hi All, I wanted to let you know that we are aware of this issue and working to resolve it. I'll follow-up here once I have an update.

Hi All, We are aware of this issue, and are working to address it. As a temporary workaround, restarting your app should resolve the issue. Please let us us know on this thread if you encounter this issue, and I'll be following up once I have any updates.

Hi All, I've merged the multiple threads regarding this issue into one here. @Renato Mascardo @skirsten @Jbjb100 @rct @Sayre Ambrosio @penglish To clarify, these are occurring on personal accounts, and not business accounts, correct? This issue began once you updated the Evernote App for iOS to version 10.1, correct? (Or, did it begin once you updated your Evernote Mac App?) Let me know as I'm working with our team to further investigate.

@canvasgeeks Thank you for reaching out! Do the notification happen to appear if/after you open the app? Let me know as I'm further investigating.

Hi All, I'm still continuing to investigate into this issue. If you haven't already, please make sure to update to Version 10.1 that we recently released. We've seen a few reports that this has helped resolved the issue.

Hi All, Thank you for reaching out. I'm further investigating into this issue. If you haven't already, can you update to our newest version, Version 10.1? Does the issue still persist?

Hi All, Please make sure to update to the newest version, Version 10.2, if you have not already. We have seen some reports from users that this update seemed to fix their syncing issues.

Hi All, Please make sure to update to the our most recent version, Version 10.2, to see if this helps fix the issues. Also, we'd like for you to update to this version so that we have more accurate log information. If you're still encountering this issue after updating, please see @Nick L.'s instructions.

Hi All, For those of you still experiencing this issue, and have not updated to the most recent release, please do so. If you are on the most current version, do you have a large account with a lot of notes? The reason I ask is that for larger accounts, it may take some time for everything to load/sync. Generally, this process should take just a few minutes. However, I have seen instances of it taking north of an hour for very large accounts with notes that contain a lot of content, attachments, etc. Let me know as this will help me further investigate into this issue.

@andreasbisiach Can you share a screen recording of what you're seeing?

@mjevernote We believe we may have resolved this issue with the most recent update. Can you check to see if this issue occurs after updating to 10.2?

@ABEN Thank you for sharing. Can you share a screen recording of what you're seeing?

@Chris Setlock Can you provide a screen recording of the issue you're seeing?

Hi All, I'm still working to try and isolate the root cause of this issue. Specifically, does/did this issue seem to occur when you navigated away from the note, and then returned back to it?

Hi All, Thank you for reaching out. To clarify my understanding, did each of you just recently update to the new version? Can you elaborate/estimate on the number of notes you have in your account? The reason I ask is that for larger accounts, it may take sometime for all of your notes/content to complete their initial sync. Or, does this blank note in a new window issue occur with only specific notes?