Shane D.

@Bigkhoai @self-start @ChauAC @Hanhhd @Ng H Nhan @Lam Tran @Andrew Lee @Rowena H @lexidesu @Maku Thank you for reaching out! To clarify, are you still encountering the syncing/connectivity issues? Or, are you now able to use Evernote successfully? Let me know as we are further investigating into the possible root cause of the reported issues.

Hi All, We've received several reports of connectivity/syncing issues over the past weekend. I'm centralizing those reports here, and I will follow-up as soon as I have more information. If you experienced a syncing issue, please let us know here!

@Stacey Thank you for letting me know! I'll be reaching out directly so I can gather some more information. @s_scott1 Does this happen with any attachment? Or just when you use specific ones?

Hi All, We're excited to announce the launch of the Evernote Forum Digest! At the beginning of each month we'll be releasing a new edition that contains news/updates related to the discussion forums, a recap of announcements from the previous month, as well as a collection of information and resources that we think you might find helpful. You can check out May's edition here. Also, we've added a link to the Forum Digest on the main forum menu bar. There, you can refer back to older editions of the Forum Digest when they are available. We hope you find this resource to be helpful, and feel free to reach out to me directly via DM if you have any questions!

Welcome to the new Evernote Forum Digest! We're excited to announce the launch of a monthly digest for the Evernote Discussion Forums! We will release this publication at the beginning of each month. You'll find information on new updates/announcements, a recap of the trending news/issues from the previous month, as well as anything else we think you'll find interesting. Make sure to hit the Follow button in the upper right hand corner to subscribe to the Forum Digest, and get notifications for new releases! What's New? New Archiving Rules for the Discussion Forums This month, we will begin archiving threads/posts in the forums that are older than 6 months. This will help us streamline forum navigation and ensure that content posted in the forums is relevant to the current state of Evernote products. When posts/threads are archived, they are locked and moved to the archive section of the forum. Further comments/posts can no longer be added. If you see an archived thread that you'd like to bring back, please reach out to me directly, or just start a new thread with the same topic. Spanish Language Forum Support We recently expanded Spanish language support in the discussion forums. You can find the new Spanish language forum sections here. Evernote Beta Testing Are you interested in testing early versions of Evernote? Join the Evernote Beta Program. Evernote Blog Updates 5 Ways to Get Organized and Think Clearly - Some great tips for getting organized using Evernote. Your Essential Guide to Going Remote - Check out this guide for some great ideas on how to stay productive while working remote. Announcements Recap: April 2020 Chat support is currently unavailable | Nuestro soporte de chat no está disponible actualmente | 現在チャットサポートはご利用いただくことができません。 In April, we had a temporary issue with chat support. This issue has since been resolved, and chat support should now be fully operational. If you're still having issues with accessing/using chat support, please reach out to me via DM. Web Clipper for MS Edge and Firefox has a new look! - We've updated Web Clipper for MS Edge and Firefox. Safari 12 + Web Clipper: We’ve heard you may have issues - If you've been experiencing issues with using Safari 12 and Web Clipper, please see this. Evernote Help & Learning Updates Here are our most recently updated H&L articles How to set up two-step verification Compare Evernote subscription plans

Hi All, The email issue should now be resolved, and you should be able to email notes into your account. Any emails that were sent while this issue was occurring should begin to show up in your Evernote Accounts. However, if it still hasn't shown up and you need it immediately, please retry emailing the note and see if it now appears. Please continue to let us know if you're encountering further issues!

Hi All, Thank you for reaching out regarding issues with being able to email notes into your Evernote Account. We've seen multiple similar reports from different users, and there appears to be a temporary issue with email delivery that we are working hard to fix as soon as possible. I'll follow-up here as soon as I have more information available!

Hi all, We’re excited to share that we’ve updated our MS Edge and Firefox Web Clipper extensions with a new and more modern user interface. All of the features and functions you know and love are still there, just with a refreshed look and feel. Update today and let us know what you think! MS Edge Firefox As always, feel free to start a thread if you have feedback, or you can reach out to me directly if you have any other questions!

@Husky Logic Thank you for reaching out! I'll message you via DM to get more information.

Hi All, We recently rebuilt the Web Clipper extension to work with the latest versions of Safari. If you're having issues with Web Clipper, or you just want a much better, reliable experience, update Safari and reinstall Web Clipper today. Here’s what to do: Go to the Mac App Store or System Preferences and update to Safari 13. Uninstall Evernote Web Clipper. Install the latest version of Web Clipper. Follow this link to the Mac App Store, then click Get > Install. When the download is finished, follow the prompts to complete the installation. Until you update to Safari 13, you may continue to experience issues with the Web Clipper extension. As always, feel free to reach out to myself or @Anibal I. if you have any questions!

Hola a todos, Nos emociona anunciar que estaremos expandiendo el soporte de foro para nuestros usuarios que hablan Español. Esto significa que estaremos creando un espacio de foro dedicado al idioma Español, el cual será similar a nuestro foro principal en Inglés. Adicionalmente, todos los anuncios de foro y comunitarios estarán disponibles en Inglés y Español. Con esta expansión esperamos mejorar la experiencia de nuestra comunidad y la disponibilidad de recursos para nuestros usuarios que hablan Español. Para guiar esta expansión y ofrecer soporte, uno de nuestros agentes de soporte Anibal I., estará ayudando a nuestro manejador de comunidad (Shane D.) a supervisar el foro Español. Anibal es fluente en Español y servirá como el mejor punto de contacto para nuestros usuarios que hablan Español. La nueva sección de foro en Español ya está disponible y pueden accederla por este enlace: https://discussion.evernote.com/forum/652-evernote-discussion-forums-spanish/ Si tienen alguna pregunta, por favor no duden en contactarnos. ¡Gracias!

Para Español oprima aqui Hi All, We’re very excited to announce that we will be expanding forum support for Spanish language users! This means that we will be creating a dedicated forum space for Spanish language users that more closely mimics the English language forums. Additionally, all future forum and community announcements will be translated into both English and Spanish. The purpose of this expansion is to help improve the community experience and available resources for our Spanish language users, and to improve their ability to share their thoughts, feedback, and technical issues with us and the community. To help guide this expansion and offer support, one of our support agents, Anibal I., will be assisting our community manager (Shane D.) with overseeing the Spanish language forum. Anibal is a native Spanish speaker, and will act as the best point of contact for our Spanish language users. The new Spanish language section is now live, you can find it here: https://discussion.evernote.com/forum/652-evernote-discussion-forums-spanish/ Feel free to reach out if you have any other questions! Thank you!

Hola, ¡Bienvenido a los Foros de Discusión de Evernote! Aquí le dejo unos recursos y sugerencias para ayudarle a comenzar: Sea respetuoso y consciente del Código de conducta. Los foros de Discusión General son el mejor lugar si tienes alguna pregunta, o si quieres comenzar una discusión de cómo usar Evernote. Adicionalmente, el centro de Ayuda y Aprendizaje ofrece buenos recursos de cómo usar Evernote. Si buscas dar tu opinión sobre algún producto de Evernote o solicitar algún tipo de función, por favor compártelo en la sección de Solicitud de Funciones. Si buscas ayuda con algún problema técnico, por favor visita nuestra sección de Posibles Defectos/Problemas Técnicos. La sección de Anuncios Comunitarios es el mejor lugar para mantenerte al tanto con la información sobre anuncios, actualizaciones y cambio que estén ocurriendo. Por favor recuerde que los Foros de Discusión de Evernote son mayormente contribuidos por usuarios y miembros de la comunidad, así que ciertos tipos de problemas requieren que contactes al equipo de soporte directamente: Si está teniendo problemas con su Facturación/Suscripción, Puntos de Referencia, o Descuento Estudiantil, por favor vea esto para entender cómo abrir un ticket de soporte. Si este experimentando Pérdida de Datos, Notas o Libretas Desaparecidas, etc: Mac o Windows Android iOS Si necesita ayuda reduciendo el tamaño de su dirección de correo electrónico de Evernote, por favor vea esto para entender cómo abrir un ticket de soporte. Si tiene algún tipo de pregunta, por favor no dude en contactarme (Shane D.)/(Anibal I.) por mensaje directo.

Hi All, The Evernote service will undergo scheduled maintenance on March 14, 2020 from 7 AM - 10 AM (PDT) / 9 AM -12 PM (CDT). You may be unable to log in or sync during this time. We apologize in advance for the inconvenience. El servicio de Evernote tendrá un mantenimiento programado el 14 de marzo del 2020 de 7:00 A.M. a 10 A.M (Hora del Pacífico) / 9:00 A.M. a 12:00 P.M. (Hora Central). Es posible que no puedas iniciar sesión o hacer sincronizaciones durante este tiempo. Nos disculpamos de antemano por las molestias que se puedan presentar.

Hi All, The Evernote service will undergo scheduled maintenance on March 14, 2020 from 7 AM - 10 AM (PDT) / 9 AM -12 PM (CDT). You may be unable to log in or sync during this time. We apologize in advance for the inconvenience. El servicio de Evernote tendrá un mantenimiento programado el 14 de marzo del 2020 de 7:00 A.M. a 10 A.M (Hora del Pacífico) / 9:00 A.M. a 12:00 P.M. (Hora Central). Es posible que no puedas iniciar sesión o hacer sincronizaciones durante este tiempo. Nos disculpamos de antemano por las molestias que se puedan presentar.

@Incloud Thank you for reaching out! We are in the process of resolving this issue, but in the meantime, you can still download Evernote for Salesforce by going here: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t0H000000tI0F&isdtp=p1 You may see the warning, “You’re installing a Non-Salesforce Application that is not authorized for distribution as part of Salesforce’s AppExchange Partner Program”. Salesforce sends this warning for direct download apps, but it is safe to use. Hopefully, this will help resolve the issue, but let me know if you have any questions!

Hi All, As many of have already reported, we believe the issue with the auto-scrolling should now be fixed! Let me know if you have any other questions!

Hi All, Since Evernote’s earliest days, the five clients (Android, iOS, Windows, Mac, and Web) have been evolving separately, tackling the challenges of software development in subtly different ways.In this installment of Evernote Behind the Scenes, CEO Ian Small talks to Mike, a senior member of the engineering team, about the work they’re doing to reunite the Evernote family. Ian and Mike discuss the fundamental changes they’re making to how Evernote communicates between client and cloud, and how they’re tackling the difficult task of making a single shared code library work across the five different apps.

Hi All, Thank you for your continued patience. We believe we have a solution and are working to implement the fix. We are hoping to have the fix in place before the end of next week. I'll follow-up here once I have a definitive date. Let me know if you have any other questions in the meantime.

@Laurie Merritt @Derek-M Thanks for reaching out! There is a known issue with Adobe Acrobat that we are working to resolve. Our apologies for any trouble this may have caused. As a temporary workaround, my suggestions would be to use Google PDF viewer until the root cause of the issue is pinpointed and resolved. Let me know if you have any other questions.

@Horace_NYC @RichardL We just implemented a fix that we hope will address the issue. Can you retry now, and let me know if the issue persists?

@Horace_NYC @RichardL Thank you for reaching out, and for notifying us of the issue you're encountering. I've asked our team to investigate into this. To clarify, you are able to login to Evernote, correct? You are only running into connectivity issues when using the Web Clipper, correct?

Hi All, Wanted to provide an update. We believe we've identified the root cause of the issue, and hope to have a fix implemented very soon. I'll follow-up here once the fix is live. Let me know if you have any other questions.

Hello All, What do Evernote and a wedding reception have in common? Watch the video to find out! In this installment of Behind the Scenes, CEO Ian Small chats with Amir, a senior member of our engineering management team, about the work they’re doing to transfer over 9 billion notes to a faster, more scalable cloud storage architecture.Ian and Amir discuss the benefits of this new architecture, and the challenge of (as Amir says) “trying to refuel a plane while it’s in flight.”

@rltidd27 Thank you for reaching out, and I'm sorry to hear you're encountering trouble. I was able to locate the support ticket you mentioned, and I've expedited the priority on it so you should hear back from someone very soon. Please feel free to reach out to me directly via DM if you have any other questions in the interim, or if you don't hear from someone by tomorrow.