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Everything posted by Shane D.
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Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
@Cherice B Thanks for letting me know! Is the note that is duplicating an older note? As in, it was created before our release of 10.0? Or, is this a newer note? -
Content Erased - No Warning?
Shane D. replied to jdebose's topic in Evernote for iOS Issues (Versions 10.0 and above)
@jdebose @TheWorldJoker @Michael Russo @wbutchart Thank you for reaching out! We released an update this morning, 10.0.3, that we believe may help to address this issue. If possible, please try updating to 10.0.3 and let me know if the issue is still occurring on this thread. If it is, I'll follow-up to gather some more information. -
Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi All, We released an update this morning, Version 10.0.3., that we believe will help to further address the duplicate note issues that were not resolved in 10.0.2. If possible, please go ahead and try updating to Version 10.0.3. and see if that helps to fix the issue. If it does not, please let me know on this thread so I can gather more information. Thank you! -
Can’t Delete notes
Shane D. replied to Jeffsky's topic in Evernote for iOS Issues (Versions 10.0 and above)
Thanks @Jeffsky I'll reach out to you directly to gather more info. -
Can’t Delete notes
Shane D. replied to Jeffsky's topic in Evernote for iOS Issues (Versions 10.0 and above)
@Jeffsky Thank you for reaching out! To clarify, does the note actually delete as it should, but you just get the "failed to delete" message in error. Or, are you deleting the note, but it doesn't actually delete, and then you receive the "failed to delete" message? -
@Mr Pingouino Thank you for reaching out! I actually moved a couple of user posts to a different thread as they were experiencing a slightly different issue. To clarify, are you saying that your left hand nav is completely blank? Or, are you saying that you're missing notebooks from your stacks/they aren't appearing?
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iPhone 8 screen layout clash
Shane D. replied to poppy21's topic in Evernote for iOS Issues (Versions 10.0 and above)
@poppy21 Thank you for reaching out! What device are you using? I've been unable to reproduce this on my iPhone 11 Pro. -
How to go back to Legacy Version
Shane D. replied to NightStalker's question in Evernote for iOS Requests (Versions 10.0 and above)
Hi All, I wanted to provide an update and clarify on this topic. A limitation of the App Store makes it so that we cannot offer an older version of the app, so there is not a way to downgrade to a previous version at this time. However, please continue to share the issues that you're encountering in the forums, and I will provide progress updates on the reported issues. Feel free to reach out to me directly if you have any other questions. -
No tagging available in share sheet
Shane D. replied to dpgol88's question in Evernote for iOS Requests (Versions 10.0 and above)
Hi All, Just wanted to let you know that this feature is on our roadmap, and should be available soon. I'll provide an update when I know more. -
Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi all, Thank you for following up. @Cherice B @saffie111 I'm sorry to hear that the issue has persisted. I'll be reaching out to you directly to gather more information. @ej8899 You mentioned: We working to address these types of issues as quickly as possible, and I'll follow-up once I have an update. -
Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
@Cherice B @Praxeas @Danno321 To clarify, you are still experiencing the duplication issue for Version 10.0.2., correct? Let me know as I'd like to gather some more information from you directly if you're still encountering this issue. -
Duplicate Notes Issue (iOS)
Shane D. replied to saffie111's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi All, We released an update to Evernote for iOS this weekend, Version 10.0.2, that should significantly reduce the occurrences of duplicated notes. If you have not already, please update to Version 10.0.2, and let us know if the duplicated note issue continues to persist.