Jump to content
Tap

windows ✔ Latest evernote can't be installed after old version not uninstalled properly

Recommended Posts

Hello,

I tried to upgrade my Evernote v4.02 (I think) with the upgrade function within Evernote.

It failed with the message (translated from Dutch)

An error occurred while using transforms

Check if the transform paths are valid.

Afterwards, Evernote disappeared from the Start Menu. So I downloaded the standalone installer from the website.

The same message showed up, and now I am stuck without the Windows Evernote Client.

Any clues?

Regards, Martijn.

Share this post


Link to post

Martiin,

Could you, please let me know what your OS version is (XP, Vista, 7). Also, is your system a native Dutch or English with the Dutch language pack?

Thanks,

Max

Share this post


Link to post

Hi,

I am using windows xp and it is a native Dutch system.

Regards, Martijn.

Share this post


Link to post

Today i was trying update to evernote Evernote_4.1.0.3365 but always appear one error

C:\windows\system32\msiexec.exe windows doesnt have access to this archive

Setup Error: Bootstrapper.cpp:1080

yes, i'm like admin in windows

yes, this archive is avaible on folder C:\windows\system32\

PLEASE HELPPPP!!!

Share this post


Link to post

This is a user forum, not a technical support forum, though sometimes Evernote staff and users do help with support questions. If you need to file a support inquiry, you can do so here. In the meantime, you may be able to get by using the web interface.

~Jeff

Share this post


Link to post

Douglas,

Could you, please, post the installer log file:

c:\Users\_your_username_\AppData\Local\Temp\EvernoteSetup.log (on Vista/Win7)

c:\Documents and Settings\_your_username_\Local Settings\Temp\EvernoteSetup.log (on XP)

Thanks,

Max

Share this post


Link to post
Douglas,

Could you, please, post the installer log file:

c:\Users\_your_username_\AppData\Local\Temp\EvernoteSetup.log (on Vista/Win7)

c:\Documents and Settings\_your_username_\Local Settings\Temp\EvernoteSetup.log (on XP)

Thanks,

Max

Thanks Max.

Well, when i did try upgrading to new evernote.. i uninstalled old evernote version. so i downloaded last version Evernote_4.1.0.3365 to start with clear full installer.

But after i couldn't install it.. always appear all those errors as showed in first post.

[12/08/2010 10:21:36] Evernote Installation has started
[12/08/2010 10:21:36] Checking if a higer version is already installed
[12/08/2010 10:21:36] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[12/08/2010 10:21:36] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:36] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Checking version 4.0.2.3162 against expected version 4.
[12/08/2010 10:21:37] Comparison result is 1
[12/08/2010 10:21:37] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:37] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/08/2010 10:21:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[12/08/2010 10:21:37] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:37] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Checking version 4.0.2.3162 against expected version 4.
[12/08/2010 10:21:37] Comparison result is 1
[12/08/2010 10:21:37] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/08/2010 10:21:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[12/08/2010 10:21:37] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:37] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Checking version 4.0.2.3162 against expected version 3.5
[12/08/2010 10:21:37] Comparison result is 0
[12/08/2010 10:21:37] Checking for previous versions of the product
[12/08/2010 10:21:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[12/08/2010 10:21:37] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:37] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Checking version 4.0.2.3162 against expected version 3.5
[12/08/2010 10:21:37] Comparison result is 0
[12/08/2010 10:21:37] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/08/2010 10:21:37] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/08/2010 10:21:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[12/08/2010 10:21:37] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:37] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Checking version 4.0.2.3162 against expected version 4.
[12/08/2010 10:21:37] Comparison result is 1
[12/08/2010 10:21:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.
[12/08/2010 10:21:37] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:37] Checking file C:\Archivos de programa\Evernote\Evernote\Evernote.exe for version
[12/08/2010 10:21:37] File version for file C:\Archivos de programa\Evernote\Evernote\Evernote.exe is 4.0.2.3162.
[12/08/2010 10:21:37] Checking version 4.0.2.3162 against expected version 4.1.0.3345
[12/08/2010 10:21:37] Comparison result is 0
[12/08/2010 10:21:37] Initiating uninstall of previous instance of version 4 of the product
[12/08/2010 10:21:40] Backing up registry key Evernote to Evernote.EN4.
[12/08/2010 10:21:40] Backed up registry.
[12/08/2010 10:21:40] Install location: C:\Archivos de programa\Evernote\Evernote\
[12/08/2010 10:21:40] Previous version installation location: C:\Archivos de programa\Evernote\Evernote\.
[12/08/2010 10:21:40] Adjusted parameters to: ALLUSERS=1 APPLICATIONFOLDER="C:\Archivos de programa\Evernote\Evernote\"
[12/08/2010 10:21:40] Setting link to the installer into user's startup folder.
[12/08/2010 10:21:40] Executing C:\WINDOWS\system32\cmd.exe /C "START /WAIT C:\WINDOWS\system32\msiexec.exe /x {f761359c-9ced-45ae-9a51-9d6605cd55c4} /passive"
[12/08/2010 10:22:56] Process execution was successful.
[12/08/2010 10:22:56] Removing link: C:\Documents and Settings\douglas\Menú Inicio\Programas\Inicio\EvernoteInstaller.lnk
[12/08/2010 10:22:56] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/08/2010 10:23:05] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/08/2010 10:23:05] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1 APPLICATIONFOLDER="C:\Archivos de programa\Evernote\Evernote\"
[12/08/2010 10:23:13] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/08/2010 10:24:19] Evernote Installation has started
[12/08/2010 10:24:19] Checking if a higer version is already installed
[12/08/2010 10:24:19] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/08/2010 10:24:19] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/08/2010 10:24:19] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] Checking for previous versions of the product
[12/08/2010 10:24:19] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/08/2010 10:24:19] No previous version of Evernote 4 found. Nothing to uninstall.
[12/08/2010 10:24:19] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/08/2010 10:24:29] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/08/2010 10:24:29] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/08/2010 10:24:34] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 11:01:33] Evernote Installation has started
[12/09/2010 11:01:33] Checking if a higer version is already installed
[12/09/2010 11:01:33] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/09/2010 11:01:33] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 11:01:33] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] Checking for previous versions of the product
[12/09/2010 11:01:33] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:01:33] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 11:01:33] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:01:42] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:01:42] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 11:06:12] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 11:31:59] Evernote Installation has started
[12/09/2010 11:31:59] Checking if a higer version is already installed
[12/09/2010 11:31:59] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/09/2010 11:31:59] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 11:31:59] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] Checking for previous versions of the product
[12/09/2010 11:31:59] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:31:59] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 11:31:59] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:32:16] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:32:16] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 11:32:19] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 11:36:31] Evernote Installation has started
[12/09/2010 11:36:31] Checking if a higer version is already installed
[12/09/2010 11:36:31] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/09/2010 11:36:31] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 11:36:31] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] Checking for previous versions of the product
[12/09/2010 11:36:31] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:36:31] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 11:36:31] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:36:39] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:36:39] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 11:36:42] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 11:38:29] Evernote Installation has started
[12/09/2010 11:38:29] Checking if a higer version is already installed
[12/09/2010 11:38:29] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/09/2010 11:38:29] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 11:38:29] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] Checking for previous versions of the product
[12/09/2010 11:38:29] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:38:29] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 11:38:29] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:38:34] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:38:34] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 11:44:00] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 11:48:49] Evernote Installation has started
[12/09/2010 11:48:49] Checking if a higer version is already installed
[12/09/2010 11:48:49] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:49] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/09/2010 11:48:49] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:49] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 11:48:49] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:49] Checking for previous versions of the product
[12/09/2010 11:48:49] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:49] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:49] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:50] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:48:50] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 11:48:50] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:49:00] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:49:00] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 11:49:03] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 11:57:35] Evernote Installation has started
[12/09/2010 11:57:35] Checking if a higer version is already installed
[12/09/2010 11:57:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3345.exe"
[12/09/2010 11:57:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 11:57:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] Checking for previous versions of the product
[12/09/2010 11:57:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 11:57:35] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 11:57:35] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:57:50] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 11:57:50] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 11:57:53] Installation failed: (.\Bootstrapper.cpp:1034) 0x80070005:Acceso denegado.



[12/09/2010 12:03:17] Evernote Installation has started
[12/09/2010 12:03:17] Checking if a higer version is already installed
[12/09/2010 12:03:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3365.exe"
[12/09/2010 12:03:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 12:03:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] Checking for previous versions of the product
[12/09/2010 12:03:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:03:17] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 12:03:17] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 12:03:23] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 12:03:23] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 12:03:26] Installation failed: (.\Bootstrapper.cpp:1080) 0x80070005:Acceso denegado.



[12/09/2010 12:08:00] Evernote Installation has started
[12/09/2010 12:08:00] Checking if a higer version is already installed
[12/09/2010 12:08:00] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3366.exe"
[12/09/2010 12:08:00] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 12:08:00] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] Checking for previous versions of the product
[12/09/2010 12:08:00] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:08:00] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 12:08:00] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 12:08:09] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 12:08:09] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 12:08:13] Installation failed: (.\Bootstrapper.cpp:1080) 0x80070005:Acceso denegado.



[12/09/2010 12:24:35] Evernote Installation has started
[12/09/2010 12:24:35] Checking if a higer version is already installed
[12/09/2010 12:24:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] Parsing command line: "C:\Documents and Settings\douglas\Escritorio\Evernote_4.1.0.3365.exe"
[12/09/2010 12:24:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] The following arguments will be passed on to msiexec.exe: ALLUSERS=1
[12/09/2010 12:24:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] Checking for previous versions of the product
[12/09/2010 12:24:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] Product {0D025345-1033-4F35-A5CE-68CDCDE6CC03} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] Product {00C297B1-02F3-4BEE-8B57-7BCA695A41DA} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.
[12/09/2010 12:24:35] No previous version of Evernote 4 found. Nothing to uninstall.
[12/09/2010 12:24:35] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 12:24:43] Using MSI package from C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi
[12/09/2010 12:24:43] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1
[12/09/2010 12:25:39] Installation failed: (.\Bootstrapper.cpp:1080) 0x80070005:Acceso denegado.

Share this post


Link to post

Douglas,

Could you, please,try the following:

1. Open Run dialog (Win + R)

2. In the Run dialog edit box, type "cmd" (without the quotes) and press OK

3. A command window should open.

4. Copy the following line:

C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\douglas\CONFIG~1\Temp\Evernote.msi" ALLUSERS=1

5. Paste this line into the command window by right clicking on the window and selecting Paste option.

6. Press Enter to run the command.

Please, let me know if you get any errors.

Thanks and sorry for the inconvenience.

Max

Share this post


Link to post

Thanks Max

Finally that worked. now Evernote was successfully installed :)

But i still have a problem...

14:13:07 [3216] Can't execute "C:\Documents and Settings\douglas\Configuración local\Datos de programa\Apps\Evernote\Evernote\EvernoteThumbnailer.exe", error: Acceso denegado.
14:13:08 [2088] Can't execute "C:\Documents and Settings\douglas\Configuración local\Datos de programa\Apps\Evernote\Evernote\EvernoteTray.exe", error: Acceso denegado.
14:13:09 [3216] Can't execute "C:\Documents and Settings\douglas\Configuración local\Datos de programa\Apps\Evernote\Evernote\EvernoteClipper.exe", error: Acceso denegado.

Practically the problem is that I can't do capture screen (evernoteclipper.exe), Evernote can't be minimized on taskbar (evernotetray.exe) and i don't have thumbnailers into my notes (evernotethumbnailer.exe)

How can i will fix this problem?

Thanks a lot for all support.

Share this post


Link to post

Douglas,

From those messages I am assuming that you chose to install Evernote just for yourself (not for all users on the computer).

It looks to me like you have some restricted permissions set for parts or the whole path to those executables.

Could you, please, check that you have Read & Execute permissions for every folder in the path. You can check the permissions by:

right-clicking on the folder -> Properties -> Security -> Locate your username (or group you belong to).

If you are lacking the permissions, please, try adding them.

Thanks,

Max

Share this post


Link to post

Hi,

Sorry for my late response, but your suggestion worked. Thx.

M.

Share this post


Link to post

Hi :) I have had one problem with Evernote and its update installer for some time, and have posted before on this - namely, that it insists on creating a new program folder every time, even though I have Evernote in a subfolder, and have to move the new one there every time. Annoying, but can live with it.

Now, I've just upgraded from 4 Pre-release to 4.1, and went to start Evernote only to be met with a dialog that the .exe file was missing and couldn't be found. When I browsed for it, I discovered that 4.1 had installed itself in another folder, IN ADDITION to the 4 Pre-release folder. My shortcut was pointing to the Pre-release folder, which appears to have been wiped clean apart from a file called debug.log

I had to redirect the shortcut to the new 4.1 folder.

This really is getting annoying, especially for people who may not be as computer savvy as most in this forum would be. I now have THREE folders under C:\Program Files\Evernote.

There is:

Evernote3,

Evernote v.4 Prerelease,

Evernote v.4.1.

All the Evernote 3 files are still there too, by the way.

Surely it wouldn't be too hard to install over the top of an existing installation instead of alongside it? And to make sure that the .exe file is in the same place it was before the update? Perhaps just in the single "Evernote" folder, rather than new folders all named according to the version number?

And of course, giving the option of NOT installing another program group would also be good.....

Share this post


Link to post

There's no need to bump your own posts. There is other discussion on these issues, which you can find by searching on '4.1 prerelease', or something similar.

~Jeff

Share this post


Link to post

I'm having a similar problem. I followed the installer instructions and then when I rebooted my computer and tried to access evernote it couldn't locate the .exe file.

Since I'd installed it in c:/Evernote I went to go look for it but when I try to open it I get an error message:

"The name of the file cannot be resolved by the system"

Any ideas how I can solve this problem?

Share this post


Link to post

You'll need to point the shortcut to the location where Evernote is actually installed. The installer should have done that, so that sounds like a bug to me.

~Jeff

Share this post


Link to post

It looks like the shortcut is pointed to the right place. I looked in the properties and it says that the target is c:\Evernote\Evernote.exe

And the search function can't find an Evernote.exe file.

What should I try next?

Additionally, it looks like Evernote hasn't synced in almost a month so I'm a bit concerned about loosing those notes...it may be too late already, but if you think there's anything to be done about that, I would appreciate it.

Thanks for you response.

Share this post


Link to post

Have you tried re-installing? I mean, you'll need Evernote.exe and all of its friends to be somewhere on your drive before you can run it.

You may want to make sure that your database it backed up. Look in your Local Settings\Application Data\Evernote directory for any .exb files and back them up.

~Jeff

Share this post


Link to post

Ok, a lot of bizarre stuff happened, but after I did a search in my hidden folders I found the .exb files, backed them up, un-installed and re-installed and now everything is looking fine.

Thanks for your help.

Share this post


Link to post

For individuals who are having trouble upgrading from Evernote 3.5 to 4.1, we are working very hard to resolve the problem.

If you are experiencing repeated restarts please download our updated version:

http://s.evernote.com/win4

It should install clear out the restart problem and install Evernote 4.1 correctly. It may also address some other installation problems due to selecting a custom install location.

Please let is know if this does not work. We'll continue to address questions and try to resolve problems as they are found.

Share this post


Link to post

I tried the updated installer and I am still having issues. The title on the installer dialog is 3.5xxx and the version installed is 3.5xxx. The installation file is 4.1xxx but it still installs 3.5.

Thanks in advance for your help.

~L

Share this post


Link to post

Please try the following steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer

3. In the folder locate the file called Evernote.msi and delete it.

Note that the file may not have the .msi extension; the file type is Windows Installer Package.

4. Re-run the 4.1 installer.

Please, let me know if this doesn't work.

Thanks,

Max

Share this post


Link to post

I use a file manager called PowerDesk8. I found 54 instances of evernote.msi in various ApplicationData folders. They were all dated 9/19/2010 and were each 43,736,576 bytes in size. I removed them all then re ran the 4.1 installer and everything proceeded as expected.

Now... how do I get the WebClipper add on in Firefox to function? I have uninstalled it - restarted Firefox and, in theory, reinstalled it; but the button is not showing up on the toolbar.

Thanks in advance...

~L

Share this post


Link to post

I have tried to install Evernote 4 but everytime I do I get the message:

"The installer has detected Evernote 3.5 installation on your computer.

Evernote 3.5 will be upgraded to the new version

Your computer may reboot during the upgrade."

When I give it permission to remove 3.5 and reboot it does but then does not install

4., it just keeps on giving me the same message and then the same roboot.

I have checked my computer and do not have 3.5 installed on it.

I have done the %TEMP% suggestion and removed all traces and then downloaded

the program from your link on the forum.

When I try to install it I get the same message.

This is a new computer.

Any other suggestions? I am very frustrated.

Share this post


Link to post

"I tried the updated installer and I am still having issues. The title on the installer dialog is 3.5xxx and the version installed is 3.5xxx. The installation file is 4.1xxx but it still installs 3.5."

I deleted everything Evernote that I could find off my computer, including the registry. I restarted the computer (Win 7, 64-bit). Ran the .3431 installer. Now I have an Evernote directory in my Program Files (x86) directory. Within that is an Evernote directory and an Evernote3.5 directory.

The Evernote directory contains Evernote.exe - Properties description=Evernote. Details, File version=4.1.0.3431. Modified 12/16/2010 11:53 AM

Evernote3.5 directory contains Evernote.exe - Properties description=Evernote. Details, File version=4.1.0.3431. Modified 12/16/2010 11:53 AM

Running uninstaller empties both Evernote directories.

After deleting all Evernote references that I could find, running the .3431 installer again reinstates both directories and the full contents.

Why the 2 applications?????

Share this post


Link to post

@Carol-Leah,

When you say it's a new computer, do you mean you did not have Evernote 3.5 installed on this computer at all?

Is yours the only user account on this computer, or there are others?

If you browse to c:\Program Files\ (c:\Program Files (x86) on 64-bit systems), do you see Evernote folder there?

If you do what's in it?

@FactMan

http://forum.evernote.com/phpbb/viewtopic.php?f=56&t=20901

Thanks,

Max

Share this post


Link to post

:oops: Thanks, Max. Short-term memory not what it should be - I need an Evernote note for that! I hadn't realized that it made a duplicate of the entire folder. Then I noticed that the Evernote3.5 had the 'shortcut' icon on it as well as the folder icon. So, is the whole directory just an image of the Evernote directory and it is just the way my Win7 machine displays it that makes me think it is a second version of EN? The individual icons in the 3.5 directory do not appear to be shortcuts.

Share this post


Link to post

My installation problem seems to be a bit different from what others are reporting.

I had Evernote 3.5 on my Windows XP system; when I opened it yesterday, I was told there was an update. I went through the installation process, and it appeared to go smoothly, and the dialogue box said that 4.1 had been installed. But when I clicked the icon on my desktop, i got the little dialogue box saying Windows couldn't find the file. When I went into C:/Program Files/, I could see an Evernote folder, but when I clicked on that, I got this message:

C:\Program Files\Evernote is not accessible. The name of the file cannot be resolved by the system.

I have tried uninstalling (several times) and deleting the evernote.msi file (several times) and reinstalling, but the result is the same.

Help will be greatly appreciated!

Share this post


Link to post

shelmart,

When you install Evernote 4, do you change the default installation location to c:\Program Files\Evernote?

If you do, is that where Evernote 3.5 was installed as well? If the answer is yes to both questions, try

installing Evernote 4 to the default location.

Thanks,

Max

Share this post


Link to post

I had simply allowed the installer to install 4.1 in the default location. I don't know for sure where 3.5 was installed, although it's unlikely that I would have changed the location from the default at the time I installed 3.5.

Anyway, I just tried installing 4.1 again, and this time I paid attention to where the installer was putting it, which turned out to be c:\Program Files\Evernote\Evernote. This struck me as odd, and I changed to the location to c:\Program Files\Evernote. And am now happy to report that Evernote is again up and running on my computer.

Gotta say, though, that this is strange -- the program should work no matter where I install it, shouldn't it?

Shelley

Share this post


Link to post

I have tried all of the posted solutions and nothing works. When you get your act together and produce a decent upgrade I will try again. Do you guys actually test an upgrade before you make it available?

Share this post


Link to post

Same here. Tried everything. I've been a paid subscriber for 3 years. Damn when you have a check for updates on your program.

How about having updates that work. This is *****. Every time Evernote is updated it gets worse. Now I can't even install it. I've tried all the suggestions. All it does it put an icon on the desktop pointing to an empty damn folder. I'm pissed right now.

Share this post


Link to post

I did have a shortcut but no program on one of the users so deleted it (and restarted computer) It does not show up on any other user. This is a new computer but I migrated all my stuff from the old computer so it may have hitch hiked that way but again, it was only a short cut. It does not show up anywhere now but I still get the same message when I try to install 4.....

Share this post


Link to post

Carol-Leah,

Please post the installer log by following these steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer

3. In the folder locate the file called EvernoteSetup.log

Post the content of the file here.

Thank you,

Max

Share this post


Link to post

I hope this is what you are looking for.

Carol-Leah

[12/17/2010 20:37:56] Evernote Installation has started

[12/17/2010 20:37:56] Checking if a higer version is already installed

[12/17/2010 20:37:56] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:37:56] Located product GUID in HKLM.

[12/17/2010 20:37:56] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 20:37:56] File not found.

[12/17/2010 20:37:56] User's default language is: 1033

[12/17/2010 20:37:56] Parsing command line: "C:\Users\Carol-Leah\Downloads\Evernote_4.1.0.3365.exe"

[12/17/2010 20:37:56] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:37:56] Located product GUID in HKLM.

[12/17/2010 20:37:56] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/17/2010 20:37:56] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:37:56] Located product GUID in HKLM.

[12/17/2010 20:37:56] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 20:37:56] Checking for previous versions of the product

[12/17/2010 20:37:56] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:37:56] Located product GUID in HKLM.

[12/17/2010 20:37:56] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 20:37:56] Creating backup registry key Evernote.bak

[12/17/2010 20:37:56] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 20:37:56] Initiating uninstall of version 3.5 of the product

[12/17/2010 20:38:00] Installation canceled by the user

[12/17/2010 20:38:11] Evernote Installation has started

[12/17/2010 20:38:11] Checking if a higer version is already installed

[12/17/2010 20:38:11] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:38:11] Located product GUID in HKLM.

[12/17/2010 20:38:11] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 20:38:11] File not found.

[12/17/2010 20:38:11] User's default language is: 1033

[12/17/2010 20:38:11] Parsing command line: "C:\Users\Carol-Leah\Downloads\Evernote_4.1.0.3365.exe"

[12/17/2010 20:38:11] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:38:11] Located product GUID in HKLM.

[12/17/2010 20:38:11] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/17/2010 20:38:11] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:38:11] Located product GUID in HKLM.

[12/17/2010 20:38:11] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 20:38:11] Checking for previous versions of the product

[12/17/2010 20:38:11] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:38:11] Located product GUID in HKLM.

[12/17/2010 20:38:11] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 20:38:11] Creating backup registry key Evernote.bak

[12/17/2010 20:38:11] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 20:38:11] Initiating uninstall of version 3.5 of the product

[12/17/2010 20:39:28] Installation canceled by the user

[12/17/2010 20:40:27] Evernote Installation has started

[12/17/2010 20:40:27] Checking if a higer version is already installed

[12/17/2010 20:40:27] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:40:27] Located product GUID in HKLM.

[12/17/2010 20:40:27] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 20:40:27] File not found.

[12/17/2010 20:40:27] User's default language is: 1033

[12/17/2010 20:40:27] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/17/2010 20:40:27] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:40:27] Located product GUID in HKLM.

[12/17/2010 20:40:27] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/17/2010 20:40:27] Checking for previous versions of the product

[12/17/2010 20:40:27] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:40:27] Located product GUID in HKLM.

[12/17/2010 20:40:27] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 20:40:27] Creating backup registry key Evernote.bak

[12/17/2010 20:40:27] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 20:40:27] Initiating uninstall of version 3.5 of the product

[12/17/2010 20:40:30] Installation canceled by the user

[12/17/2010 20:57:10] Evernote Installation has started

[12/17/2010 20:57:10] Checking if a higer version is already installed

[12/17/2010 20:57:10] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:57:10] Located product GUID in HKLM.

[12/17/2010 20:57:10] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 20:57:10] File not found.

[12/17/2010 20:57:10] User's default language is: 1033

[12/17/2010 20:57:10] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/17/2010 20:57:10] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:57:10] Located product GUID in HKLM.

[12/17/2010 20:57:10] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/17/2010 20:57:10] Checking for previous versions of the product

[12/17/2010 20:57:10] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 20:57:10] Located product GUID in HKLM.

[12/17/2010 20:57:10] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 20:57:10] Creating backup registry key Evernote.bak

[12/17/2010 20:57:10] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 20:57:10] Initiating uninstall of version 3.5 of the product

[12/17/2010 20:57:13] Installation canceled by the user

[12/17/2010 21:50:57] Evernote Installation has started

[12/17/2010 21:50:57] Checking if a higer version is already installed

[12/17/2010 21:50:57] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:50:57] Located product GUID in HKLM.

[12/17/2010 21:50:57] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 21:50:57] File not found.

[12/17/2010 21:50:57] User's default language is: 1033

[12/17/2010 21:50:57] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/17/2010 21:50:57] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:50:57] Located product GUID in HKLM.

[12/17/2010 21:50:57] The following arguments will be passed on to msiexec.exe:

[12/17/2010 21:50:57] Checking for previous versions of the product

[12/17/2010 21:50:57] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:50:57] Located product GUID in HKLM.

[12/17/2010 21:50:57] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 21:50:57] Creating backup registry key Evernote.bak

[12/17/2010 21:50:57] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 21:50:57] Initiating uninstall of version 3.5 of the product

[12/17/2010 21:51:01] Installation canceled by the user

[12/17/2010 21:51:40] Evernote Installation has started

[12/17/2010 21:51:40] Checking if a higer version is already installed

[12/17/2010 21:51:40] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:51:40] Located product GUID in HKLM.

[12/17/2010 21:51:40] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 21:51:40] File not found.

[12/17/2010 21:51:40] User's default language is: 1033

[12/17/2010 21:51:40] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/17/2010 21:51:40] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:51:40] Located product GUID in HKLM.

[12/17/2010 21:51:40] The following arguments will be passed on to msiexec.exe:

[12/17/2010 21:51:40] Checking for previous versions of the product

[12/17/2010 21:51:40] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:51:40] Located product GUID in HKLM.

[12/17/2010 21:51:40] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 21:51:40] Creating backup registry key Evernote.bak

[12/17/2010 21:51:40] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 21:51:40] Initiating uninstall of version 3.5 of the product

[12/17/2010 21:51:41] Installation canceled by the user

[12/17/2010 21:52:17] Evernote Installation has started

[12/17/2010 21:52:17] Checking if a higer version is already installed

[12/17/2010 21:52:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:52:17] Located product GUID in HKLM.

[12/17/2010 21:52:17] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 21:52:17] File not found.

[12/17/2010 21:52:17] User's default language is: 1033

[12/17/2010 21:52:17] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/17/2010 21:52:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:52:17] Located product GUID in HKLM.

[12/17/2010 21:52:17] The following arguments will be passed on to msiexec.exe:

[12/17/2010 21:52:17] Checking for previous versions of the product

[12/17/2010 21:52:17] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:52:17] Located product GUID in HKLM.

[12/17/2010 21:52:17] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 21:52:17] Creating backup registry key Evernote.bak

[12/17/2010 21:52:17] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 21:52:17] Initiating uninstall of version 3.5 of the product

[12/17/2010 21:52:18] Installation canceled by the user

[12/17/2010 21:53:02] Evernote Installation has started

[12/17/2010 21:53:02] Checking if a higer version is already installed

[12/17/2010 21:53:02] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:53:02] Located product GUID in HKLM.

[12/17/2010 21:53:02] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/17/2010 21:53:02] File not found.

[12/17/2010 21:53:02] User's default language is: 1033

[12/17/2010 21:53:02] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/17/2010 21:53:02] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:53:02] Located product GUID in HKLM.

[12/17/2010 21:53:02] The following arguments will be passed on to msiexec.exe:

[12/17/2010 21:53:02] Checking for previous versions of the product

[12/17/2010 21:53:02] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/17/2010 21:53:02] Located product GUID in HKLM.

[12/17/2010 21:53:02] Backup registry key Evernote.bak already exists. Deleting ...

[12/17/2010 21:53:02] Creating backup registry key Evernote.bak

[12/17/2010 21:53:02] Backing up registry key Evernote to Evernote.bak.

[12/17/2010 21:53:02] Initiating uninstall of version 3.5 of the product

[12/17/2010 21:53:04] Installation canceled by the user

[12/18/2010 18:51:15] Evernote Installation has started

[12/18/2010 18:51:15] Checking if a higer version is already installed

[12/18/2010 18:51:15] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/18/2010 18:51:15] Located product GUID in HKLM.

[12/18/2010 18:51:15] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/18/2010 18:51:15] File not found.

[12/18/2010 18:51:15] User's default language is: 1033

[12/18/2010 18:51:15] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/18/2010 18:51:15] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/18/2010 18:51:15] Located product GUID in HKLM.

[12/18/2010 18:51:15] The following arguments will be passed on to msiexec.exe:

[12/18/2010 18:51:15] Checking for previous versions of the product

[12/18/2010 18:51:15] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/18/2010 18:51:15] Located product GUID in HKLM.

[12/18/2010 18:51:15] Backup registry key Evernote.bak already exists. Deleting ...

[12/18/2010 18:51:15] Creating backup registry key Evernote.bak

[12/18/2010 18:51:15] Backing up registry key Evernote to Evernote.bak.

[12/18/2010 18:51:15] Initiating uninstall of version 3.5 of the product

[12/18/2010 18:51:18] Installation canceled by the user

[12/18/2010 19:00:24] Evernote Installation has started

[12/18/2010 19:00:24] Checking if a higer version is already installed

[12/18/2010 19:00:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/18/2010 19:00:24] Located product GUID in HKLM.

[12/18/2010 19:00:24] Install location: C:\Users\C.L. Loran\AppData\Local\Apps\Evernote\Evernote\

[12/18/2010 19:00:24] File not found.

[12/18/2010 19:00:24] User's default language is: 1033

[12/18/2010 19:00:24] Parsing command line: "C:\Users\Carol-Leah\Desktop\Evernote_4.1.0.3413.exe"

[12/18/2010 19:00:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/18/2010 19:00:24] Located product GUID in HKLM.

[12/18/2010 19:00:24] The following arguments will be passed on to msiexec.exe:

[12/18/2010 19:00:24] Checking for previous versions of the product

[12/18/2010 19:00:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/18/2010 19:00:24] Located product GUID in HKLM.

[12/18/2010 19:00:24] Backup registry key Evernote.bak already exists. Deleting ...

[12/18/2010 19:00:24] Creating backup registry key Evernote.bak

[12/18/2010 19:00:24] Backing up registry key Evernote to Evernote.bak.

[12/18/2010 19:00:24] Initiating uninstall of version 3.5 of the product

[12/18/2010 19:00:26] Installation canceled by the user

Share this post


Link to post

Carol-Leah,

It appears that some system registry settings got copied over from your old computer to the new one.

Those settings indicate to the Evernote 4.1 installer that the version 3.5 is installed, while it is not.

Please, follow these steps:

1. Download EvernoteVersions utility from this link http://s.evernote.com/evernoteVersions and save it on your Desktop

2. Click Start (Windows Logo)

3. In the search box type: cmd.exe

4. When cmd.exe shows up in the search results, right-click on it and select "Run as administrator"

5. Click "Continue" in the UAC prompt, if you get one

In the cmd.exe window:

6. Type: cd C:\Users\Carol-Leah\Desktop

7. Press Enter

8. Type: EvernoteVersions.exe /clean

9. Press Enter

10. When prompted: Clean this product and install location? (y/n):, press y and Enter

11. Close cmd.exe window

12. Re-run Evernote 4.1 installer.

If you get any errors during the process, please post them here.

Thanks,

Max

Share this post


Link to post
I just tried installing 4.1 again, and this time I paid attention to where the installer was putting it, which turned out to be c:\Program Files\Evernote\Evernote. This struck me as odd, and I changed to the location to c:\Program Files\Evernote. And am now happy to report that Evernote is again up and running on my computer.

I tried all the various installers for version 4.1 after my automatic update failed and I had no installation of Evernote.

This solution was the one that got me going again. Thanks for the heads up.

If I allowed installation in the default c:\Program Files\Evernote\Evernote\ no files are installed. ie the directories are completely empty. Using c:\Program Files\Evernote\ everything works just fine.

FWIW I'm using Windows 7 Pro and I'm wondering if this could be a UAC issue.

Anyway as others have noted it's a bad do when an automatic update fails and leaves you with nothing that works.

Share this post


Link to post
I just tried installing 4.1 again, and this time I paid attention to where the installer was putting it, which turned out to be c:\Program Files\Evernote\Evernote. This struck me as odd, and I changed to the location to c:\Program Files\Evernote. And am now happy to report that Evernote is again up and running on my computer.

I tried all the various installers for version 4.1 after my automatic update failed and I had no installation of Evernote.

This solution was the one that got me going again. Thanks for the heads up.

agsteele: thanks for posting back to the forum to let others know that my solution also worked for you. Note that I arrived at that solution because of a reply from Evernote suggesting that I might have changed the default install location and asking me to try installing to C:\Program Files\Evernote. I had most definitely NOT changed the default location, but Evernote's suggestion caused me to pay attention to where the program was set to install, and that led to the next step, which was to change the incorrect location to the correct location - which then corrected the problem.

Evernote team: Please take note of the fact that TWO users have now reported an incorrect default install location -- there's clearly something funky in your install routine! This is very clearly not a problem that is happening because users are changing the default location to something of their own choice -- this is happening because of an error in your update.

Shelley

Share this post


Link to post

I too had Evernote break during the automatic upgrade, but I had manually changed mine to C:\Program Files\Evernote\

Once it broke, however, I could not get it up and running at all using the installer from http://www.evernote.com/about/download/ whether I tried installing it to C:\Program Files\Evernote\ or C:\Program Files\Evernote\Evernote\

Even after uninstalling, it would still not re-install. During the installation, I could open the folder just fine, and see the files inside, but once the installation finished, the icon for C:\Program Files\Evernote\ changed to have the little arrow like it's a shortcut, and then it would no longer open.

I downloaded the installer from this thread, and it worked fine though.

Edit: forgot to mention I'm using Windows 7 Enterprise

Share this post


Link to post

Every time I try to install the new upgrade, I get a message saying: "(.\Bootstrapper.cpp:1123) 0x8007005:Access is denied."

What should I do? I use Windows XP, and previously had 3.5 installed.

Share this post


Link to post

asingh,

Please post the installer log by following these steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer

3. In the folder locate the file called EvernoteSetup.log

Post the content of the file here.

Thanks,

Max

Share this post


Link to post

Carol-Leah,

Glad to hear it worked and sorry for the inconvenience with the installer.

Thanks,

Max

Share this post


Link to post
I just tried installing 4.1 again, and this time I paid attention to where the installer was putting it, which turned out to be c:\Program Files\Evernote\Evernote. This struck me as odd, and I changed to the location to c:\Program Files\Evernote. And am now happy to report that Evernote is again up and running on my computer.

I tried all the various installers for version 4.1 after my automatic update failed and I had no installation of Evernote.

This solution was the one that got me going again. Thanks for the heads up.

agsteele: thanks for posting back to the forum to let others know that my solution also worked for you. Note that I arrived at that solution because of a reply from Evernote suggesting that I might have changed the default install location and asking me to try installing to C:\Program Files\Evernote. I had most definitely NOT changed the default location, but Evernote's suggestion caused me to pay attention to where the program was set to install, and that led to the next step, which was to change the incorrect location to the correct location - which then corrected the problem.

Evernote t

Share this post


Link to post

I'm getting the "The installer has detected Evernote 3.5 installation on your computer." (Note that it's missing an "a" by the way). I don't have 3.5 installed, I uninstalled it just before trying to update. I've tried the %TEMP% trick and it didn't change anything. I've used CCleaner and Revo uninstaller, and I manually removed every trace I could find in C:\Program Files and the Registry. Is there any other ideas people have? I can't reinstall 3.5 because it says a newer version is installed. At the moment, I can't get any version of Evernote to install on this machine.

Share this post


Link to post

jjw3579,

Please post the installer log by following these steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer

3. In the folder locate the file called EvernoteSetup.log

Post the content of the file here.

Thanks,

Max

Share this post


Link to post

I too am in the endless reboot loop. I have scanned this thread, deleted the msi and install log from the Temp folder , downloaded the latest 4.1 installer and tried to run several times.

any advice appreciated.

Install Log below:

===========

[12/22/2010 16:46:32] Evernote Installation has started

[12/22/2010 16:46:32] Removing link: C:\Documents and Settings\J22007\Start Menu\Programs\Startup\EvernoteInstaller.lnk

[12/22/2010 16:46:32] Checking if a higer version is already installed

[12/22/2010 16:46:32] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 16:46:32] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 16:46:32] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 16:46:32] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 16:46:32] Checking version 3.5.5.2672 against expected version 4.

[12/22/2010 16:46:32] Comparison result is 0

[12/22/2010 16:46:32] User's default language is: 1033

[12/22/2010 16:46:32] Parsing command line: "J:\Downloads\Evernote_4.1.0.3431.exe"

[12/22/2010 16:46:32] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 16:46:32] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 16:46:32] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 16:46:32] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 16:46:32] Checking version 3.5.5.2672 against expected version 4.

[12/22/2010 16:46:32] Comparison result is 0

[12/22/2010 16:46:32] The following arguments will be passed on to msiexec.exe:

[12/22/2010 16:46:32] Checking for previous versions of the product

[12/22/2010 16:46:32] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 16:46:32] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 16:46:32] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 16:46:32] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 16:46:32] Checking version 3.5.5.2672 against expected version 3.5

[12/22/2010 16:46:32] Comparison result is 1

[12/22/2010 16:46:32] Backup registry key Evernote.bak already exists. Deleting ...

[12/22/2010 16:46:32] Creating backup registry key Evernote.bak

[12/22/2010 16:46:32] Backing up registry key Evernote to Evernote.bak.

[12/22/2010 16:46:32] Initiating uninstall of version 3.5 of the product

[12/22/2010 16:46:36] Setting link to the installer into user's startup folder.

[12/22/2010 16:46:36] Saved link C:\Documents and Settings\J22007\Start Menu\Programs\Startup\EvernoteInstaller.lnk. Target: J:\DOWNLO~1\EVERNO~1.EXE. Arguments:

[12/22/2010 16:46:36] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 16:46:36] Executing C:\WINDOWS\system32\cmd.exe /C "START /WAIT C:\WINDOWS\system32\msiexec.exe /x {f761359c-9ced-45ae-9a51-9d6605cd55c4} /passive REBOOT=ReallySuppress"

[12/22/2010 16:46:37] Process execution was successful.

[12/22/2010 16:46:37] Checking Evernote 3.5 uninstall keys

[12/22/2010 16:46:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 16:46:37] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 16:46:37] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 16:46:37] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 16:46:37] Checking version 3.5.5.2672 against expected version 3.5

[12/22/2010 16:46:37] Comparison result is 1

[12/22/2010 16:46:37] Evernote 3.5 keys have not been removed by msiexec. Will remove now.

[12/22/2010 16:46:37] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:928) 0x5:Access is denied.

[12/22/2010 16:46:37] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:946) 0x2:The system cannot find the file specified.

[12/22/2010 16:55:41] Reboot initiated successfully.

[12/22/2010 17:02:00] Evernote Installation has started

[12/22/2010 17:02:00] Removing link: C:\Documents and Settings\J22007\Start Menu\Programs\Startup\EvernoteInstaller.lnk

[12/22/2010 17:02:00] Checking if a higer version is already installed

[12/22/2010 17:02:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 17:02:00] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 17:02:00] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 17:02:00] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 17:02:00] Checking version 3.5.5.2672 against expected version 4.

[12/22/2010 17:02:00] Comparison result is 0

[12/22/2010 17:02:00] User's default language is: 1033

[12/22/2010 17:02:00] Parsing command line: "J:\Downloads\Evernote_4.1.0.3431.exe"

[12/22/2010 17:02:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 17:02:00] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 17:02:00] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 17:02:00] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 17:02:00] Checking version 3.5.5.2672 against expected version 4.

[12/22/2010 17:02:00] Comparison result is 0

[12/22/2010 17:02:00] The following arguments will be passed on to msiexec.exe:

[12/22/2010 17:02:00] Checking for previous versions of the product

[12/22/2010 17:02:00] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 17:02:00] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 17:02:00] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 17:02:00] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 17:02:00] Checking version 3.5.5.2672 against expected version 3.5

[12/22/2010 17:02:00] Comparison result is 1

[12/22/2010 17:02:00] Backup registry key Evernote.bak already exists. Deleting ...

[12/22/2010 17:02:00] Creating backup registry key Evernote.bak

[12/22/2010 17:02:00] Backing up registry key Evernote to Evernote.bak.

[12/22/2010 17:02:00] Initiating uninstall of version 3.5 of the product

[12/22/2010 17:02:06] Setting link to the installer into user's startup folder.

[12/22/2010 17:02:07] Saved link C:\Documents and Settings\J22007\Start Menu\Programs\Startup\EvernoteInstaller.lnk. Target: J:\DOWNLO~1\EVERNO~1.EXE. Arguments:

[12/22/2010 17:02:07] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 17:02:07] Executing C:\WINDOWS\system32\cmd.exe /C "START /WAIT C:\WINDOWS\system32\msiexec.exe /x {f761359c-9ced-45ae-9a51-9d6605cd55c4} /passive REBOOT=ReallySuppress"

[12/22/2010 17:02:18] Process execution was successful.

[12/22/2010 17:02:18] Checking Evernote 3.5 uninstall keys

[12/22/2010 17:02:18] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/22/2010 17:02:18] Install location: C:\Program Files\Evernote\Evernote3.5\

[12/22/2010 17:02:18] Checking file C:\Program Files\Evernote\Evernote3.5\Evernote.exe for version

[12/22/2010 17:02:18] File version for file C:\Program Files\Evernote\Evernote3.5\Evernote.exe is 3.5.5.2672.

[12/22/2010 17:02:18] Checking version 3.5.5.2672 against expected version 3.5

[12/22/2010 17:02:18] Comparison result is 1

[12/22/2010 17:02:18] Evernote 3.5 keys have not been removed by msiexec. Will remove now.

[12/22/2010 17:02:18] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:928) 0x5:Access is denied.

[12/22/2010 17:02:18] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:946) 0x2:The system cannot find the file specified.

[12/22/2010 17:02:22] Reboot is canceled by the user.

===============

Share this post


Link to post

phlow,

Please, follow these steps:

1. Download EvernoteVersions utility from this link http://s.evernote.com/evernoteVersions and save it on your Desktop

2. Click Start (Windows Logo), then Run

3. In the search box type: cmd.exe

In the cmd.exe window:

4. Type: cd "C:\Documents and Settings\J22007\Desktop"

5. Press Enter

6. Type: EvernoteVersions.exe /clean

7. Press Enter

8. When prompted: Clean this product and install location? (y/n):, press y and Enter

9. Close cmd.exe window

10. Re-run Evernote 4.1 installer.

If you get any errors during the process, please post them here.

Thanks,

Max

Share this post


Link to post

Maxikk,

Is this what you need?

[12/19/2010 14:41:45] Evernote Installation has started

[12/19/2010 14:41:45] Checking if a higer version is already installed

[12/19/2010 14:41:45] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/19/2010 14:41:45] User's default language is: 1033

[12/19/2010 14:41:45] Parsing command line: "C:\Users\Singh\Downloads\Evernote_4.1.0.3431.exe"

[12/19/2010 14:41:45] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/19/2010 14:41:45] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/19/2010 14:41:45] Checking for previous versions of the product

[12/19/2010 14:41:45] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/19/2010 14:41:45] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/19/2010 14:41:45] No previous version of Evernote 4 found. Nothing to uninstall.

[12/19/2010 14:41:45] Extracting resource with ID 129 of type BIN to file C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/19/2010 14:41:49] Using MSI package from C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/19/2010 14:41:49] Executing C:\Windows\system32\msiexec.exe /i "C:\Users\Singh\AppData\Local\Temp\Evernote.msi" ALLUSERS=1

[12/19/2010 14:41:51] Installation failed: (.\Bootstrapper.cpp:1123) 0x80070005:Access is denied.

[12/20/2010 19:52:24] Evernote Installation has started

[12/20/2010 19:52:24] Checking if a higer version is already installed

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] User's default language is: 1033

[12/20/2010 19:52:24] Parsing command line: "C:\Users\Singh\Downloads\Evernote_4.1.0.3431.exe"

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/20/2010 19:52:24] Checking for previous versions of the product

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] No previous version of Evernote 4 found. Nothing to uninstall.

[12/20/2010 19:52:24] Extracting resource with ID 129 of type BIN to file C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/20/2010 19:52:24] Evernote Installation has started

[12/20/2010 19:52:24] Checking if a higer version is already installed

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] User's default language is: 1033

[12/20/2010 19:52:24] Parsing command line: "C:\Users\Singh\Downloads\Evernote_4.1.0.3431.exe"

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/20/2010 19:52:24] Checking for previous versions of the product

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 19:52:24] No previous version of Evernote 4 found. Nothing to uninstall.

[12/20/2010 19:52:24] Extracting resource with ID 129 of type BIN to file C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/20/2010 19:52:25] Using MSI package from C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/20/2010 19:52:25] Executing C:\Windows\system32\msiexec.exe /i "C:\Users\Singh\AppData\Local\Temp\Evernote.msi" ALLUSERS=1

[12/20/2010 19:52:28] Installation failed: (.\Bootstrapper.cpp:1123) 0x80070005:Access is denied.

[12/20/2010 19:52:31] Installation failed: (.\Bootstrapper.cpp:1123) 0x80070005:Access is denied.

[12/20/2010 21:51:44] Evernote Installation has started

[12/20/2010 21:51:44] Checking if a higer version is already installed

[12/20/2010 21:51:44] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 21:51:44] User's default language is: 1033

[12/20/2010 21:51:44] Parsing command line: "C:\Users\Singh\Downloads\Evernote_4.1.0.3431.exe"

[12/20/2010 21:51:44] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 21:51:44] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/20/2010 21:51:44] Checking for previous versions of the product

[12/20/2010 21:51:44] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 21:51:44] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[12/20/2010 21:51:44] No previous version of Evernote 4 found. Nothing to uninstall.

[12/20/2010 21:51:44] Extracting resource with ID 129 of type BIN to file C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/20/2010 21:51:46] Using MSI package from C:\Users\Singh\AppData\Local\Temp\Evernote.msi

[12/20/2010 21:51:46] Executing C:\Windows\system32\msiexec.exe /i "C:\Users\Singh\AppData\Local\Temp\Evernote.msi" ALLUSERS=1

[12/20/2010 21:55:37] Installation failed: (.\Bootstrapper.cpp:1123) 0x80070005:Access is denied.

Share this post


Link to post

asingh,

Please try the following:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer.

3. In the Windows Explorer window locate the file named Evernote.msi (it may just be called Evernote, and have the type Windows Installer Package) and delete it.

4. Try re-running the 4.1 installer.

If this fails with the same error, please let me know.

Thanks,

Max

Share this post


Link to post

It failed with the same error.

I get a message saying: C:\\Windows\system32\msiexec.exe Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Followed by:

(.\Bootstrapper.cp:1123) 0x80070005:Access is denied

Share this post


Link to post

asingh,

Please, try the following:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

cmd.exe

and click OK. This should open up a command shell window.

In the command shell window type (or paste) the following and press Enter:

msiexec.exe /i C:\Users\Singh\AppData\Local\Temp\Evernote.msi ALLUSERS=1

Please let me know if this works.

Thanks,

Max

Share this post


Link to post

maxikk,

It got me further than before, but I ran into a new problem. The install started well, but when it was nearly done, this message popped up:

"You do not have sufficient privileges to complete this installation for all users of the machine. Log on as administrator then retry this installation."

The thing is, I *am* the administrator. In fact, there are no other users on my laptop but me!

Arjan

UPDATE: I just entered the same command you gave me without the "ALLUSERS=1" part, and it worked! Still not sure what the administrator problem was about, but everything seems to be working properly, so I'm not complaining. Thanks so much for all your help!!

Share this post


Link to post

Arjan,

Glad to hear you got it working. It seems that some permissions are setup on your laptop in a way that the installer doesn't anticipate.

You may want to restart the laptop for all processes to startup properly.

Thanks and sorry for the inconvenience.

Max

Share this post


Link to post

Evernote on my XP Pro machine reported 4.0 available. When I run the installer, it tells me it may have to reboot, then it reboots, rediscovers 3.5, rewarns about the reboot, reboots, etc. etc.

I went to Control Panel thinking to manually uninstall Evernote 3.5, but it does not appear in the application list.

I manually downloaded the latest from the web, but the loop action remains the same.

Even though Evernote 3.5 does not appear in the Control Panel applications list, it does load and run when I click the Quick Launch icon.

Share this post


Link to post

jmessedertoo,

Please, follow these steps:

1. Download EvernoteVersions utility from this link http://s.evernote.com/evernoteVersions and save it on your Desktop

2. Click Start (Windows Logo), then Run

3. In the search box type: cmd.exe

In the cmd.exe window:

4. Type: cd "C:\Documents and Settings\_your_windows_username_\Desktop"

5. Press Enter

6. Type: EvernoteVersions.exe /clean

7. Press Enter

8. When prompted: Clean this product and install location? (y/n):, verify that the product listed is Evernote 3.5 and press y and Enter

9. Close cmd.exe window

10. Re-run Evernote 4.1 installer.

If you get any errors during the process, please post them here.

Thanks,

Max

Share this post


Link to post

I am still having a problem installing ver 4 on a XP machine.

I love your product, but this is frustrating me to the point where I may have to look at other options.

Originally, it came up as an upgrade, which I did. When rebooted, the installation failed saying I had an existing version of Evernote, and to use the control panel-remove programs to continue. When I went to control panel and attempted to remove the product, it tells me that it cannot find the files necessary to remove it.

I have tried every suggestion on this forum, and some solutions which are not, and, as of right now, I cannot install V4, nor can I "remove" V3.xxx which does not exist any longer on the machine.

I have invested 2 hours attempting to solve this. I will not invest alot more. I need an answer that works to fix this.

Thanks in advance.

Share this post


Link to post

I ran the fixes requested, and it still tells me I have a previous version installed.

Here is the last listing in the install log. (name XXXX'd out)

[12/27/2010 14:20:37] Evernote Installation has started

[12/27/2010 14:20:37] Checking if a higer version is already installed

[12/27/2010 14:20:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/27/2010 14:20:37] User's default language is: 1033

[12/27/2010 14:20:37] Parsing command line: "C:\Documents and Settings\XXXXXXXXXXX\Local Settings\Temporary Internet Files\Content.IE5\N83LUHBS\Evernote_4.1.0.3431[1].exe"

[12/27/2010 14:20:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/27/2010 14:20:37] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[12/27/2010 14:20:37] Checking for previous versions of the product

[12/27/2010 14:20:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/27/2010 14:20:37] Prduct {f761359c-9ced-45ae-9a51-9d6605cd55c4} is listed with MSI.

[12/27/2010 14:20:37] No previous version of Evernote 4 found. Nothing to uninstall.

[12/27/2010 14:20:37] Extracting resource with ID 129 of type BIN to file C:\DOCUME~1\XXXXXXXX~1\LOCALS~1\Temp\Evernote.msi

[12/27/2010 14:20:46] Using MSI package from C:\DOCUME~1\DONALD~1\LOCALS~1\Temp\Evernote.msi

[12/27/2010 14:20:46] Executing C:\WINDOWS\system32\msiexec.exe /i "C:\DOCUME~1\XXXXXX~1\LOCALS~1\Temp\Evernote.msi" ALLUSERS=1

[12/27/2010 14:20:59] Process execution was successful.

[12/27/2010 14:20:59] Installation failed with code: 1638

Share this post


Link to post

junkyard3,

Did you get any errors when you ran EvernoteVersions.exe?

If you run EvernoteVersions.exe again but without the /clean switch, does it find any Evernote versions?

Thanks,

Max

Share this post


Link to post

No fatal errors. I didn't remember to copy the last part of the command window execution, but the install worked fine when it was done. Thank you.

Share this post


Link to post

FYI, None of the above solutions worked for me. But I figured it out in the end:

I'm running a 64-bit version of Windows 7, and had Evernote 3.5 installed:

I ran the EvernoteVersions utility with the "/clean" flag. That seemed to remove "most" of the 3.5 version, and rid me of the reboot loop issue.

I removed the Evernote folder from the Program Files (x86) directory. It only had another sub folder called Evernote, which was empty.

There was nothing in the Program Files directory (since I'm on 64-bit Windows).

I totally cleared out my system %TEMP% folder. I would recommend you all do this anyway, to free up some space :) This got rid of the log and installer files for Evernote.

Finally, now this is what REALLY solved the problem, but MAKE SURE YOU KNOW WHAT YOU'RE DOING!!!!!!

I started to remove all registry entries that contained the text "Evernote". I removed a bunch, and retired the installer and it worked! I don't know if I completely cleared out the registry, but I did get like 10+ entries. Since I'm moving to a new laptop, I didn't really care TOO much, but needed Evernote running in the interim.

Hope this helps someone out there, but remember, BE CAREFUL!!!

Share this post


Link to post

Max,

Here is what it returns when I run EvernoteVersions.exe without the /clean

C:\Documents and Settings\XXXXX\Desktop>EvernoteVersions.exe

Searching under HKLM ...

Found: 0

Searching under HKCU ...

Found: 0

Share this post


Link to post

I hate to do this but I am struggling also. I have downloaded the latest installer version and attempted the install but to no avail. worse, every time I restart my computer or have Evernote running i get a pop up: " The installer has detected Evernote 3.5 installation on your computer... the next dialog" System restart id required..." and this is a loop... I have no opportunity to set a directory location for the install and the previous installation attempt does not appear in the remove programs sessions. I also have and C:\Program Files\EverNote\EverNote\Setup but all it contains is an old version 2 install package.

Share this post


Link to post

I have tried many solutions and am still without a solution. When I tried this recomendation I get the following error

post-7064-13190606938_thumb.jpg

Share this post


Link to post

I have and posted an error message that I recieved when following the procedure...in other words...that solution did not work either...

Share this post


Link to post

richg41,

It sounds like the EvernoteVersions.exe did not get downloaded properly on your system.

Could you, please, try to download it again?

Thanks,

Max

Share this post


Link to post

I have downloaded the evernote versions file again and executed the instructions as identified:

1. Download EvernoteVersions utility from this link http://s.evernote.com/evernoteVersions and save it on your Desktop

2. Click Start (Windows Logo), then Run

3. In the search box type: cmd.exe

In the cmd.exe window:

4. Type: cd "C:\Documents and Settings\_your_windows_username_\Desktop"

5. Press Enter

6. Type: EvernoteVersions.exe /clean

7. Press Enter

8. When prompted: Clean this product and install location? (y/n):, verify that the product listed is Evernote 3.5 and press y and Enter

**** NOTE ***** I do not recieve the prompt as indicated above. Here is a screenshot of the command window after executing the evernoteversions.exe fie.

post-7064-13190606938_thumb.jpg

9. Close cmd.exe window

10. Re-run Evernote 4.1 installer.

post-7064-131906069382_thumb.jpg

Share this post


Link to post

richg41,

There is no space between the slash (/) and "clean".

Thanks,

Max

Share this post


Link to post

This is going from bad to worse. I re-ran the procedure (see the following command window)

post-7064-131906069383_thumb.jpg

I then began to install the Evernote 4 application and recieved the following error message

post-7064-131906069386_thumb.jpg

At this point I am going to execute a restore point and then I think I will stay away from this application for awhile. I know the installer worked as recently as this morning as I installed a small application that executed smoothly.

Share this post


Link to post

I got it working.

I used regedit, "find" evernote, and spent about 45 Min deleting anything with "evernote" in it. This done, I ran the installer from the website, and it worked.

I do wonder about something that may have caused this, but it is purely conjecture on my part.

How I discovered Evernote was when I bought a Sandisk USB Drive. It was one of the promo programs that came with the drive. I installed it, and shortly thereafter, a newer version was announced. I have been updating the program whenever it was announced there was an upgrade. Could it be that there were some registry entires that were not removed correctly from that very first installation?

I am glad I got it working again, i love the program, and plan to use it for the long term.

Share this post


Link to post

Just an update to my post.. I tried the "EvernoteVersions" utility listed in the post below mine with the "/clean" parameter, and it detected a version 3.5 installation which it removed. I was then able to install without a problem. Thanks for the hard work!

Share this post


Link to post

I think this one is my fault.

-- I installed the beta (which I love, nice job!)

-- I noticed that when I clipped something from Outlook it was opening v3.5 and putting the new item in the old version of Evernote. Then I'd have to do a synch, switch to the beta, and do another sync. Very annoying.

-- So I uninstalled v3.5. Oops!

Now the clipping function is gone from Outlook, but I can't seem to reinstall the beta. When I try to install it, I get an error alert that says, "Could not access network location " and then has four strange boxes and the number 0. I tried uninstalling the beta and I got the same error.

The program itself is working fine, but I'd like to have clipping. And when the next version of the beta comes out I think I'll get the same error when I try to install it.

Any idea on how to fix this?

Share this post


Link to post

I have both EN 3.5 and 4.02 installed. I hope to remove 3.5 so I tried the procedure below, but at step 8 it shows only the EN 4.02. I answered n (I don't want to clean 4.02), but how do I remove 3.5?

Any help will be appreciated.

CP

jmessedertoo,

Please, follow these steps:

1. Download EvernoteVersions utility from this link http://s.evernote.com/evernoteVersions and save it on your Desktop

2. Click Start (Windows Logo), then Run

3. In the search box type: cmd.exe

In the cmd.exe window:

4. Type: cd "C:\Documents and Settings\_your_windows_username_\Desktop"

5. Press Enter

6. Type: EvernoteVersions.exe /clean

7. Press Enter

8. When prompted: Clean this product and install location? (y/n):, verify that the product listed is Evernote 3.5 and press y and Enter

9. Close cmd.exe window

10. Re-run Evernote 4.1 installer.

If you get any errors during the process, please post them here.

Thanks,

Max

Share this post


Link to post

I also upgraded from 3.5 to 4.1 on Jan 7. I uninstalled 3.5 and installed 4.1.

Now I can't Synchronize the work I did yesterday (Jan 8).

Going into C:/Program Files/Evernote -- I saw there are two folders there: C:/Program Files/Evernote/Evernote & C:/Program Files/Evernote/Evernote3.5 - could this be the issue? The the Evernote3.5 folder seems to contain the exact duplicate file in the Evernote folder. I don't understand why it is there if I went through the uninstall.

I tried using the evernotesVersions utility but experienced the same thing as jmessedertoo - it only finds EN 4.1. I also ran Revo Uninstaller and it only found EN 4.1. Ran the Junk tool and it didn't locate any EN 3.5 files.

Again, I'm not sure this is causing the inability to synchronize, so please confirm.

Thanks,

Kim

Share this post


Link to post

Kim, this is a quirk of EN - because some of their partners hard-coded a link to the 3.5 folder, EN is continuing to put in a 3.5 folder that is a duplicate of the 4.1 folder. If you right click on the EN.exe file in the 3.5 folder and look at the properties, you will see it is actually 4.1. So, the failure to synchronize is something else - at least, IMHO!

Share this post


Link to post
Kim, this is a quirk of EN - because some of their partners hard-coded a link to the 3.5 folder, EN is continuing to put in a 3.5 folder that is a duplicate of the 4.1 folder. If you right click on the EN.exe file in the 3.5 folder and look at the properties, you will see it is actually 4.1. So, the failure to synchronize is something else - at least, IMHO!

In my PC, right click on the EN.exe file and look at properties do not show its version. However, I NEVER installed 3.5! The 3.5 folder files all have the same dates as the corresponding files in the 4.02 folder. The first and only EN I installed was 4.02, appparently EN created a 3.5 folder with all the files in it when I installed 4.02. :shock:

Share this post


Link to post
The first and only EN I installed was 4.02, appparently EN created a 3.5 folder with all the files in it when I installed 4.02.

Yep, for the reason that FactMan gave above. We have to do it regardless of whether or not you've previously installed 3.5, since it would break compatibility with partner applications otherwise.

Thanks,

Emerick

Share this post


Link to post

I appreciate the 3.5 folder explanation FactMan and Emerick. So that's not the issue.

Emerick - I'm still getting the "Synchronization Failed" error message on the desktop app. To test whether it was really synching or not, I did an update to a note in the app, hit synch (got the error message), and then checked the note via the web version of EN and that note had in fact been updated.

Should I just uninstall EN and re-install? Any idea why I'm getting a "failed" message when it's actually synching?

Thanks,

Kim

Share this post


Link to post

I had problems also - the automatic upgrade uninstalled Evernote 3.5, but did not install Evernote 4. I had to download and install Evernote 4 from the website. That appeared to go okay at least.

BTW, I had a synchronization failure *before* the upgrade - maybe that's a separate issue?

Share this post


Link to post

I have been unsuccessful in updating from 3.5 to 4.x. I have run the \clean program as well and still installs 3.5. I have also gone into regedit and deleted everything named Evernote. I still can't install 4.x . Im Running windows XP. Any other suggestions that I have not tried .

Thanks

Share this post


Link to post

susanmonnelly,

If, when you run 4.x installer, you end up with 3.5 installed instead, please follow these steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer.

3. In the Windows Explorer window locate the file named Evernote.msi (it may just be called Evernote, and have the type Windows Installer Package) and delete it.

4. Re-run the 4.x installer.

Thanks,

Max

Share this post


Link to post

I have been able to upgrade from V3.5 to 4.x for my wife's desktop just fine, however I have problems doing so on my desktop on the same pc. I've run the download file and I get the message that V3.5 is found, must be removed and a reboot is needed. I (Tom) can never get past that -- continual reboots. I've tried the suggestions here but noting changes. Looking at the Temp file can you suggest any change needed?

2/2011 18:13:09] Evernote Installation has started

[01/12/2011 18:13:09] Removing link: C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\EvernoteInstaller.lnk

[01/12/2011 18:13:09] Checking if a higer version is already installed

[01/12/2011 18:13:09] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:13:09] Located product GUID in HKLM.

[01/12/2011 18:13:09] Install location: C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\

[01/12/2011 18:13:09] Checking file C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\Evernote.exe for version

[01/12/2011 18:13:09] File version for file C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\Evernote.exe is 4.1.0.3413.

[01/12/2011 18:13:09] User's default language is: 1033

[01/12/2011 18:13:09] Parsing command line: "C:\Users\Tom\Downloads\Evernote_4.1.0.3431 (1).exe"

[01/12/2011 18:13:09] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:13:09] Located product GUID in HKLM.

[01/12/2011 18:13:09] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[01/12/2011 18:13:09] Checking for previous versions of the product

[01/12/2011 18:13:09] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:13:09] Located product GUID in HKLM.

[01/12/2011 18:13:09] Backup registry key Evernote.bak already exists. Deleting ...

[01/12/2011 18:13:09] Creating backup registry key Evernote.bak

[01/12/2011 18:13:09] Backing up registry key Evernote to Evernote.bak.

[01/12/2011 18:13:09] Initiating uninstall of version 3.5 of the product

[01/12/2011 18:13:12] Setting link to the installer into user's startup folder.

[01/12/2011 18:13:12] Saved link C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\EvernoteInstaller.lnk. Target: C:\Users\Tom\DOWNLO~1\EVERNO~3.EXE. Arguments:

[01/12/2011 18:13:12] Install location: C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\

[01/12/2011 18:13:12] Executing C:\Windows\system32\cmd.exe /C "START /WAIT C:\Windows\system32\msiexec.exe /x {f761359c-9ced-45ae-9a51-9d6605cd55c4} /passive REBOOT=ReallySuppress"

[01/12/2011 18:13:12] Process execution was successful.

[01/12/2011 18:13:12] Checking Evernote 3.5 uninstall keys

[01/12/2011 18:13:12] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:13:12] Located product GUID in HKLM.

[01/12/2011 18:13:12] Evernote 3.5 keys have not been removed by msiexec. Will remove now.

[01/12/2011 18:13:12] Deleted key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}

[01/12/2011 18:13:12] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:946) 0x2:The system cannot find the file specified.

[01/12/2011 18:13:14] Reboot initiated successfully.

[01/12/2011 18:16:39] Evernote Installation has started

[01/12/2011 18:16:39] Removing link: C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\EvernoteInstaller.lnk

[01/12/2011 18:16:39] Checking if a higer version is already installed

[01/12/2011 18:16:39] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:16:39] Located product GUID in HKLM.

[01/12/2011 18:16:39] Install location: C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\

[01/12/2011 18:16:40] Checking file C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\Evernote.exe for version

[01/12/2011 18:16:46] File version for file C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\Evernote.exe is 4.1.0.3413.

[01/12/2011 18:16:46] User's default language is: 1033

[01/12/2011 18:16:46] Parsing command line: "C:\Users\Tom\Downloads\Evernote_4.1.0.3431 (1).exe"

[01/12/2011 18:16:46] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:16:46] Located product GUID in HKLM.

[01/12/2011 18:16:46] The following arguments will be passed on to msiexec.exe: ALLUSERS=1

[01/12/2011 18:16:46] Checking for previous versions of the product

[01/12/2011 18:16:46] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:16:46] Located product GUID in HKLM.

[01/12/2011 18:16:46] Backup registry key Evernote.bak already exists. Deleting ...

[01/12/2011 18:16:46] Creating backup registry key Evernote.bak

[01/12/2011 18:16:46] Backing up registry key Evernote to Evernote.bak.

[01/12/2011 18:16:46] Initiating uninstall of version 3.5 of the product

[01/12/2011 18:16:50] Setting link to the installer into user's startup folder.

[01/12/2011 18:16:50] Saved link C:\Users\Tom\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\EvernoteInstaller.lnk. Target: C:\Users\Tom\DOWNLO~1\EVERNO~3.EXE. Arguments:

[01/12/2011 18:16:50] Install location: C:\Users\Martha Elizabeth\AppData\Local\Apps\Evernote\Evernote\

[01/12/2011 18:16:50] Executing C:\Windows\system32\cmd.exe /C "START /WAIT C:\Windows\system32\msiexec.exe /x {f761359c-9ced-45ae-9a51-9d6605cd55c4} /passive REBOOT=ReallySuppress"

[01/12/2011 18:16:51] Process execution was successful.

[01/12/2011 18:16:51] Checking Evernote 3.5 uninstall keys

[01/12/2011 18:16:51] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/12/2011 18:16:51] Located product GUID in HKLM.

[01/12/2011 18:16:51] Evernote 3.5 keys have not been removed by msiexec. Will remove now.

[01/12/2011 18:16:51] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:928) 0x5:Access is denied.

[01/12/2011 18:16:51] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:946) 0x2:The system cannot find the file specified.

[01/12/2011 18:16:53] Reboot is canceled by the user.

Share this post


Link to post
susanmonnelly,

If, when you run 4.x installer, you end up with 3.5 installed instead, please follow these steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer.

3. In the Windows Explorer window locate the file named Evernote.msi (it may just be called Evernote, and have the type Windows Installer Package) and delete it.

4. Re-run the 4.x installer.

Thanks,

Max

Thanks! that did the trick.

Share this post


Link to post

I have a similar problem.

I have installed 4.1.x and EN installed 4.1 in both Docs & Settings and a 3.5 folder in Program Files. However, now the installer of 4.2 complains I have 3.5 installed. I cannot uninstall 3.5 since I do not have admin privileges on my work PC. The EvernoteVersions tool does not show 3.5 as well.

Delelting/moving the Program Files part does not work either, the installer keeps complaining.

I guess I need to do something in the registry, but our system admin has withdrawn these privileges.

HEEEELP!

Share this post


Link to post

breggol,

Please post the installer log by following these steps:

1. Open Run dialog (Win + R)

2. In the dialog edit box type:

%TEMP%

and click OK. This should open up a folder in Windows Explorer

3. In the folder locate the file called EvernoteSetup.log

Post the content of the file here.

Thanks,

Max

Share this post


Link to post

Thanks for your prompt reply.

Post the content of the file here.

Some of the messages are in Dutch. If you need to decrypt these ;-) I can help you out.

Toegang geweigerd = Access denied

Het systeem kan het opgegeven bestand niet vinden. = The system cannot find the requested file

[01/19/2011 14:25:38] Evernote Installation has started

[01/19/2011 14:25:38] Removing link: C:\Documents and Settings\bregt\Menu Start\Programma's\Opstarten\EvernoteInstaller.lnk

[01/19/2011 14:25:38] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:25:38] Located product GUID in HKLM.

[01/19/2011 14:25:38] Install location: C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\

[01/19/2011 14:25:38] Checking file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe for version

[01/19/2011 14:25:38] File version for file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe is 4.1.0.3413.

[01/19/2011 14:25:38] Installed version (4.1.0.3413) did not support admin check. Attempting to continue.

[01/19/2011 14:25:38] Checking if a higer version is already installed

[01/19/2011 14:25:38] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:25:38] Located product GUID in HKLM.

[01/19/2011 14:25:38] Install location: C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\

[01/19/2011 14:25:38] Checking file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe for version

[01/19/2011 14:25:38] File version for file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe is 4.1.0.3413.

[01/19/2011 14:25:38] Parsing command line: "\\filer1\bregt$\documenten\ro\Temp\Evernote_4.2.0.3639.exe"

[01/19/2011 14:25:38] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:25:38] Located product GUID in HKLM.

[01/19/2011 14:25:38] The following arguments will be passed on to msiexec.exe:

[01/19/2011 14:25:38] Checking for previous versions of the product

[01/19/2011 14:25:38] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:25:38] Located product GUID in HKLM.

[01/19/2011 14:25:38] Backup registry key Evernote.bak already exists. Deleting ...

[01/19/2011 14:25:38] Creating backup registry key Evernote.bak

[01/19/2011 14:25:38] Backing up registry key Evernote to Evernote.bak.

[01/19/2011 14:25:38] Initiating uninstall of version 3.5 of the product

[01/19/2011 14:25:49] Setting link to the installer into user's startup folder.

[01/19/2011 14:25:50] Saved link C:\Documents and Settings\bregt\Menu Start\Programma's\Opstarten\EvernoteInstaller.lnk. Target: \\filer1\bregt$\DOCUME~1\ro\Temp\EVERNO~3.EXE. Arguments:

[01/19/2011 14:25:50] Install location: C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\

[01/19/2011 14:25:50] Executing C:\WINDOWS\system32\cmd.exe /C "START /WAIT C:\WINDOWS\system32\msiexec.exe /x {f761359c-9ced-45ae-9a51-9d6605cd55c4} /passive REBOOT=ReallySuppress"

[01/19/2011 14:25:50] Process execution was successful.

[01/19/2011 14:25:50] Checking Evernote 3.5 uninstall keys

[01/19/2011 14:25:50] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:25:50] Located product GUID in HKLM.

[01/19/2011 14:25:50] Evernote 3.5 keys have not been removed by msiexec. Will remove now.

[01/19/2011 14:25:50] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:1057) 0x5:Toegang geweigerd.

[01/19/2011 14:25:50] Unable to open key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f761359c-9ced-45ae-9a51-9d6605cd55c4}: (.\Bootstrapper.cpp:1075) 0x2:Het systeem kan het opgegeven bestand niet vinden.

[01/19/2011 14:25:51] Reboot is canceled by the user.

[01/19/2011 14:27:22] Evernote Installation has started

[01/19/2011 14:27:22] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:27:22] Located product GUID in HKLM.

[01/19/2011 14:27:22] Install location: C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\

[01/19/2011 14:27:22] Checking file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe for version

[01/19/2011 14:27:22] File version for file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe is 4.1.0.3413.

[01/19/2011 14:27:22] Installed version (4.1.0.3413) did not support admin check. Attempting to continue.

[01/19/2011 14:27:22] Checking if a higer version is already installed

[01/19/2011 14:27:22] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:27:22] Located product GUID in HKLM.

[01/19/2011 14:27:22] Install location: C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\

[01/19/2011 14:27:22] Checking file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe for version

[01/19/2011 14:27:22] File version for file C:\Documents and Settings\bregt\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe is 4.1.0.3413.

[01/19/2011 14:27:22] Parsing command line: "\\filer1\bregt$\documenten\ro\Temp\Evernote_4.2.0.3639.exe"

[01/19/2011 14:27:22] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:27:22] Located product GUID in HKLM.

[01/19/2011 14:27:22] The following arguments will be passed on to msiexec.exe:

[01/19/2011 14:27:22] Checking for previous versions of the product

[01/19/2011 14:27:22] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not listed with MSI, checking registry directly.

[01/19/2011 14:27:22] Located product GUID in HKLM.

[01/19/2011 14:27:22] Backup registry key Evernote.bak already exists. Deleting ...

[01/19/2011 14:27:22] Creating backup registry key Evernote.bak

[01/19/2011 14:27:22] Backing up registry key Evernote to Evernote.bak.

[01/19/2011 14:27:22] Initiating uninstall of version 3.5 of the product

[01/19/2011 14:27:24] Installation canceled by the user

Share this post


Link to post

breggol,

If you could reboot your computer, then go to Control Panels -> Add /Remove Programs - is there an Evernote version listen there?

Thanks,

Max

Share this post


Link to post
If you could reboot your computer, then go to Control Panels -> Add /Remove Programs - is there an Evernote version listen there?

The problem is, that access to the software item in control panel has been revoked by our sysadmin as well. I am quite tech savvy myself and able to fix most things but in this case it looks like I have too little privileges. Since I sort of unofficially, illegally or unsupportedly installed Evernote, the last resort would be a sys admin but only if everything else fails ;-)

Share this post


Link to post

Well, the good part is that you do not have 3.5 installed from what I can tell.

If you run the EvernoteVersions utility again (with no switches) does it report any Evernote version?

Thanks,

Max

Share this post


Link to post

×
×
  • Create New...