PinkElephant

Hello, this is a user forum. This will not be checked by EN staff on a regular basis. If you need the lost stuff urgently, get premium, and contact support directly. There is a chat function going directly into support for premium and business users. I think (But can not be sure for your case) that it should be possible to recover your content via note history. Sorry, hardcopy in German. I have highlighted chat hours for you.

To set up some order: Yes, it would be nice if EN notifies a trusted device whenever there is a new account login. Dropbox is doing so, and I feel safer by this. For me, if you say there was a third party login there was a third party login - period. You will know when you entered your account, and if it was not you, it was somebody else. Via VPN, Proxie or TOR does not play a role - however it is well known that the „bad guys“ use these tools to cloak their real location and setup. The foreign Android device entering form the US may well be an automatic data retrieval server running Linux working down a huge account/PW-database with stolen passwords situated in Mongolia, or wherever. They will connect to a network of computers that muddle up the location and hide who is behind it. It is highly unlikely that all of your devices are infected. But if you have malware on your laptop, everything you do there can be reproduced. There is malware that will take a picture of your screen every X seconds while your PC is active. Then even one-time-Code-lists are no longer safe. To exclude this, I would make the security setup from a completely different machine, possibly with another OS and with a browser set to „private mode“ before starting Evernote.

From my observation, the automatic reset of the iOS app was introduced to solve the „search field not empty“ - freeze problem. Now when restarting or reopening the app, several data containers seem to be initialized to avoid a deadlock between different app functions all starting at the same time. Since the app is refreshed when starting, the freezing did not happen to me again. From my understanding of iOS, resetting and then reestablishing aspects like cursor position in a document is not supported by the OS. This is a typical function of full grown desktop or server operating systems, and even there not found in all applications. From my understanding, it is much faster to open a new note whenever there is something to grab. Depending on the I-device, by force touch the new note can be opened by simply pressing the apps icon hard, no need to even open Evernote as such. This creates a very fast and convenient little note, one for each idea to grab. By creating a summary note with links to all the individual notes later on, the many little snippets can be grouped together. Or notes can be merged using the desktop clients ability to do so. This could be done for example in a weekly review following the GTD methodology.

A beta is by definition not a piece of proven software. If there is serious work at hand, using a beta is doing so at one‘s own peril. All differences between account status is resting in issues like data handling, searches etc. The software itself is all the same. Account control decides what the client can do with the EN servers (like upload limits), and what responses it will get (like OCRing of PDFs). And yes, paying users get personal support which is understandable because there are employees needed to do this who want their own fridges filled and their own apartments rent paid. Just from happy nonpaying users no company can offer first class service.

It is not possible if all security measures were properly (!) applied (option 1), or you are the first in a row of breaches to come (option 2). Pick your choice ! If you are not sure whether you applied the measures properly, the best thing would be to get some help by a person that knows how (personal contact or paid professional). If I would have had an intruder, I would rather rebuild account security from scratch, than just changing my PW.

Yes, it is sort of an image, but is is not a plain bitmap. So not only EN can not handle this, but other programs build to and able to modify most PDFs will not work as well. About OCRed before or by EN: When a pdf already contains significant searchable text , EN will not OCR it again. Usually the OCR quality of EN is pretty good, so I would once test my usual setup (scanner, software etc.) against the EN OCR. If the results from EN are better, I would rather disable my local OCR and let EN do the postprocessing. If the local OCR is crappy, but done to a pdf, EN will not do it again, even when the results would be much better. Bad search results can well be caused by a badly run OCR before loading a file into EN.

My knowledge of the different pdf formats is not good enough to answer this question. We have 3 levels of possible content here pdfs with embedded pictures, not OCRable unless converted before pdfs that are OCRable by the Evernote mechanism, not yet OCRed, OCR-data will be amended by EN to the note (not the pdf) pdfs that are OCRable and that are already OCRed by other software, OCR-data contained in the pdf file I have no idea how to export all this, find the problematic ones by sorting or any other automatic screening, recreate them and send them back to where they came from. Maybe EN support can tell ... Basically I would not blame EN not to process these files further. I tried with programs that usually work on complex pdfs and perform things like opening them and make them editable. The pdfs that started the whole thread were un-editable by all means, because they contain basically a picture inside of a pdf envelope. I ask myself why a program meant to create a pdf does something so senseless, as to create a pdf file that is of no use whatsoever, call it a "pdf" and dump it on the user who expects something closer to the pdf standards. This is where the problem was build into these pdfs, not when Evernote started to screen it and found it not legible. EN will file it anyhow "as it is", as it does with other files it can not open to build the search index. Then it simply holds the file as an attachment, and builds the search based on information like note title, other content, creation date, tags etc.

To my knowledge no - this is toggled on or off for the whole session. So you can switch it off when you start to work on such specific notes, but it will not disable itself when going back to normal prose.

Depends on how serious you are about the ability to search full text. Whether in EN or somewhere else, these pdfs are not searchable in their current state. This has nothing to do with Evernote, no other program or indexing search will treat these as searchable files. Problems top-down: How are they are distributed in the database (number of notebooks, any common properties like specific tags etc.) ? First thing would be to leave for now the past be the past, and start fresh with importing pdfs that are as you want them to be. Maybe create a tag to be able to identify these. Whenever an old one is converted, stick that tag to it as well. Import folder ? Yes, I do not see any sense in keeping files that are in Evernote now as a second copy somewhere else. My stuff goes into my Inbox-notebook, if not otherwise specified. One reason I still use the Win client is the "Import Folder" feature. Next I try to keep the Inbox to zero, which means tagging & moving what is in there. My folders elsewhere I try to clean out every few weeks or so, to get rid of the duplicates and save disk space. Otherwise specified means any direct import into notebooks other than the Inbox. I do this for example with workflows generated by the app ScannerPro - all these are automatically tagged with a tag "ScannerPro" and are mostly send to specified notebooks other than Inbox directly. So maybe think about makin imported notes more identifiable by source for the future. Apply an automatic tag does not cost anything, but allows searched for. If ScannerPro would create bad files one day, I could at least find them. When you make your pdfs searchable with 3rd party applications, you have to export them from EN into that app, convert, and reimport them. When you manage to get them into the same note they originated from, all properties will be kept (like tags, creation date etc.). These "belong" to the note, not the attached pdf. The new pdfs are just a new attachment to that note. If you create new notes instead, you need to re-tag. I think if it is just the tags, re-tagging might be simpler than manually move the new attachments around into the existing notes. Finally, it is always cumbersome if you have invested time and effort, and for some reason things do not work. This is the same when you discover in 2019 that going paperless is a realistic thing today - and watch at your x meters of properly filed paper. Looking forward is liberating ! First, I would make sure that any new file is searchable from now on, and that I can identify these. Second, I would give it a hard guess which of the old stuff I really need searchable in full text mode, and where some tags and note titles will do the job as well. Happy cleaning !

On the Mac, I can open as many notes as I wish, each one in its own window. Restrictions apply on iOS, there the notes are only loaded to local memory when opened, and the one open will close when the next one is opened.

What I do when I run into problems with displayed content on an i-device is different: Open the website, document, etc. If available, on websites I use the reader option Press the share button, select „print“. A print dialog box will open. Select if necessary the page range. Put 2 fingers on the little document in the box, „pinch“ outwards (move both fingers apart) The document will open as a pdf in the standard pdf display Use share again, select Evernote, add information like title, notebook and tags Save, done ! The „clean“ pdf created this way will be OCRed by Evernote It can be post-processed using a pdf editor, like PDF Expert. This works for me in all cases that show problems with other options.

On iOS this is build into the OS itself, and EN just needs to borrow it, like other apps do. A full font Management is not available under iOS. Even apps that have extended functionality like Pages are more restricted than the same app on the Mac. Many others don’t go further than EN, even editors like iAwriter only have smaller/larger functions. What would be more important to me would be an easy way to structure text, like header / subheader / etc. Ideal would be full markdown capability brought into the EN editor on all platforms.

Just tried to provoke a syncing issue on my iPad, by switching flight mode on and off while creating and editing notes. The iOS client is similar to android because it has no full local database and relies on syncing to the web data. No problem at all, the notes stayed marked with a green arrow to show they needed syncing until flight mode was off, but they were always accessible and could be edited, while offline as well as online. Maybe there is something specific to the Android client. So calling in to support should be the next step.

Same on iOS: Slide to the left, hit the bin - gone (or better: moved to the bin, staying there until finally deleted , or recovered)

For me there is no need for yet another switch build into the software. It just bloats the GUI and makes troubleshooting more complicated. If I want or need it, I can easily change or disable the hotkeys, as shown above. On the other side the fast clipping function is a useful tool on occasion.

This should be checked with support: Out of curiosity I have tried some things on this pdf as well. With tools that are usually reliable, I could neither open nor edit the pdf from the google drive source. The search function of google drive shows „0“ hits even when the searched text is right there. So the pdf is not yet OCRed. Pretty weird. To me it seems the content is mostly a large picture embedded into a pdf shell instead of the usual pdf content. Only a small footer Text is ledgible pdf content.

When I tried, it was on a pdf with public access through the www. Just tried again, worked again on a completely different website, as it worked always for me with iOS. There is an issue with pdfs using Firefox on win-desktop, but this is a different story. What does it mean „PDF was simple Bill from one of my accounts“ ? Maybe the issue is with the source.

Sorry, then no idea. A chromebook is restricted by itself. This leaves submitting a support ticket - or another user may help.

Your post is short on relevant details like platform, OS, app version etc. But I assume you are talking about webclipper in chrome on a desktop. If you search the forum, you may find a number of related threads. It seems there has been changes on the chrome side Evernote is/was not able to fix from their side. I am not sure what the status of this is now (not using chrome myself), but options are - do an own forum search, maybe there is a thread with a solution - go for support, they should know - use another browser. I am on Firefox on my Win10-PC, and on Safari on my Mac, on both webclipper works

I think that nowadays most users are multi-device, multi-platform. In my case it is Windows, Mac and iOS. If I had to estimate, I would rank my iOS use way above 50%, the rest split among Win and Mac. But most of my serious editing is done on one of the desktop clients, as the note-by-note approach of the mobile client does not allow for multiple notes transactions like joining, batch moving to target notebooks and multi-tagging.

Another issue from a thread in the forum: If the MacOS was not updated for a while, it can cause the new Evernote version not to launch. So if this still does not work, maybe check about your MacOS version.

I would vote for it, when moved.

Dear Ian, dear team, first, the new openness and integration of users is very positive. No company can tell everything, but involving users to get feedback - like in this thread - is always leading to a better product. Second, I like the incremental approach. Much better to improve things in steps, we all can feel, try and comment on, than being promised a big leap whenever (and often never). Third, any focus on the engine that drives EN is very valuable. For me what counts is the reliable, performant structure deep inside, not wet, shiny paint on the surface. Keep up the focus, keep up the drive !

Anybody should be happy to learn that EN has outsourced the data storage to Google (or Amazon, or Microsoft, or ... any other major cloud service). This is common practice today for a lot of companies. It does not mean that Google is handling the data, they just run the data center on which the EN data (which is my data, your data, our data !) is saved and processed. This means the data is super-save, distributed over a number of data centers, backuped to an extend that a single company could most likely not guarantee. If you use the data stored in your EN account professionally, you should think about closing a data processing agreement with EN. For European users with professional data use, this is obligatory under European data protection laws. I did this, with a very professional reaction by EN and without additional cost. Just issue an support ticket, briefly explaining why you want to add this amendment to your account. EN confirms in there that the data will be handled and protected in compliance with the new European data protection laws (which is to my knowledge the strictest ruleset of all G20-countries).

Since the one-time with heavy syncing I have reported above, no more problems. Sync is fast, search is working, switching apps or time-out has no effect on the responsiveness.