PinkElephant

Just to keep this thread current: Yesterday I have tried to reproduce the freezing to send a video clip about it to the support team. Well, as I say I tried: No freezing ! Support came back to me today and told that they believe the freezing was solved (or at least reduced to some unknown sequence of events) with the latest iOS app release as of 24th of April 2019. I am now on ver 8.20.369737 of the EN app, with iOS 12.2. What I have now is a new search text field that opened above the rightmost column, where the individual notes are displayed. I have no problem with this, even when I do not understand why it was placed there - if you observe the same it probably means we are on the same version. As I could not freeze the app as before, I would like to call it a day concerning this issue. But as many of you had the same issue, maybe you could update (if necessary), try as well and give some feedback. Would be good if this is out of our workflows for the future. Still enough to do on the iOS app, IMHO ...

After all this, next time they will throw the pure code at us, and make us find out what it means ...

For me it seems there must be an additional factor: MBP, i7, 32GB, 2TB, latest version of MacOS and EN - no issue in opening whatever. Multipage pdfs behave quite similar to plaintext notes, and this means fast. But because my MacBook is new, it had only a month or so to collect clutter. Does reorganizing the database (hold option Key when clicking on HELP-menu, additional options will appear) take any effect ?

My observation about the apps behavior when restarting: If there is a search string in the search text field, and the app is left (but still open), when coming back to the app it will freeze. It seems that the search will start once the app is open, right into a deadlock with restarting. It does not matter what text string, any intro in this field will lead to a "search-freeze". The only workaround (this is clearly no "solution") is to close the app and restart it. When it opens, my impression is that the text string is still there. Then it seems there is some initializing going on, the screen goes away, comes back, and shortly after the app is usable again. Uninstalling or setting the iPad back does not seem to affect things. This is buggy, not a once-in-a-time iOS confusion. Very weird ! Very obstructive to the workflow ! What I do not observe: Multiple attempts until it recovers. One close-open is always sufficient to get things back. Sometimes it takes a little after restarting until it reacts, but in these cases you can see the data connection wheel spinning, meaning that there is a sync going on.

My personal solution: Go to the note Create an external link through the share-process Send this link to my ToDo-Manager, in my case Things 3 (Mac/iOS only) This creates a new item in my ToDo-list. There I can set recurring reminders, Due-Dates, etc. By clicking on the link, the EN-note with the content will open automatically. Any good ToDo-Manager will do a much better job in this, and you have all reminders in one place.

Yes, i have found this. But it will cut parts of the picture away (which is the concept of cropping, I know). What I was looking for is a reduction of file size (typically by reducing the resolution / pushing up the compression rate of the JPEG-compression) without visually cutting parts of the picture away. To achieve this I currently use the app PicsArt, which is a nuisance, because in the free version it forces a lot of ads on you. But it is the only simple app I know that will reduce the file size without modifying the picture. Just the resolution drops, depending on your input.

Tone is like a painting in the museum, you like it or not, I personally have not problem if the release notes do NOT read all like somebody has died, and this has to be announced, or because it’s Easter, we have hidden a few Easter-bugs in this, for you to discover ... No problem with some easy-going release-text, as long as (!) it is followed by a brief and concise description of what I can expect when I install.

How can you crop a picture inside of EN / iOS ? I have not discovered this option yet.

How new is new ? And have you activated file vault ? My experience is from a MBPro, new and shiny. A little more horsepower than the air, but it was not working well for the first days. With support from the apple hotline, we found out that there was a LOT of background activity related to syncing hundreds of GB with iCloud plus files moved from my Win-PC and building the encrypted structure on the SSD. Because EN in itself is a database, there are many transactions going on while you are typing. It is not a simple editor, grabbing letters from the keyboard as you go hacking away. If there is this background stuff (check for a process called „mds“ in the activity monitor, another is „windowserver“), it takes away a lot of CPU power. The Apple support has the chance to run a diagnosis through the web, so use it. It was not an EN issue, I had „beach balls of death“ in pages, safari and other apps as well, when EN was not even opened. After the initial stuff was though, everything started to work fine, as expected.

Why bother about this ? YouTube has for years taken the garbage down when releasing, and who cared ? For me it is important that there are releases (this seems o.k., including the quite active beta scene) they solve issues we all want to be solved (yes, room for improvement, but getting better) the new stuff should be free of new bugs (yes, some more room for improvement ...) So if they keep the guys that really count with the coding, and the marketing dptmt. do whatever they do, it is o.k. for me. Or is anybody here who wants the marketing guys do the coding, and the SW-engineers write release letters instead ?

Hello, this is a user forum, so help is based on any of us having time to look after things. It is not driven by EN staff ... If the pics show on your mobile devices, the „master“ database in the cloud is intact. Maybe there is an issue on your local windows database. If you press and hold the option key before going to the help menu, more options than usual will show. Many are related to database issues. You may try if using one of these options will make the pics reappear. Caution 1: This puts the local database at small but existing risc. Be sure to force a sync before you start. If you have notebooks stored only locally, these can be damaged or lost. All notes on the web server (which is all not-local notebooks) are save there, and can be rebuild from the web if necessary. Caution 2: The reindexing, rebuilding etc. takes time. Depending on the size of your EN database, the PC you run etc. it can take several minutes (in my case, i7 with SSD) to do the job. Wait until it finishes, and never start 2 jobs at the same time. Look up the findings (like feedback boxes, notes with lost / broken links etc.) before proceeding. The further down you go the list, the deeper it goes into the database, and the more damage can result. If not sure, open a support ticket.

Maybe it is officially not supported, but it can be convinced to work. Here is a screenshot of the procedure described by DTLow in the post above: Go to Safari Enter Evernote.com Now give a long press on the refresh symbol. A little window will open: Request desktop site. Click it Evernote will open, believing to be on a desktop. Log in, go to your profile, and quit whatever device is too much.

As I have posted above, IMHO there are two independent issues: - When there is something in the search field, and you leave the app to open some other, and return then to EN, It freezes. Solution: Kill the app, which will clear the search field, and reopen it. This works for me 100/100, on iPad Pro and iPhone. And yes, it is a bloody nuisance. - Sometimes, when I open the app, it is unresponsive. This happens typically after I have entered a lot of new information through my Mac or Win client. Then the wheel of online traffic will be turning, and the app will not react while it is sucking in all the new metadata (the notes itself stay on the server with iOS ). The app is not frozen, just busy. Solution: Wait a few seconds, until the data traffic is through. Setting up the right circumstances, I can reproduce both cases.

Start yelling at Google instead .... it is their browser that causes the problems in the first line. And do not tell that you would no pay them - you do, with your data ! If you want to stop this, and get a working webclipper I would suggest to switch to Firefox or Safari instead, or any of the smaller browsers. You will find they work just fine. Plus install a default search engine that works without generating a pile of user data from your searches. Google will grab whatever you are searching for, incognito or not. The incognito mode only prevents data to be saved locally on your device, not with big brother. I suggest using DuckDuckGo, works just fine without personalized saving what you are looking for.

The bug happened on the FF side, knocking not only the web clipper but many other add ones off through the buggy certificate handling. Install FF 66.0.4, and things should be back to normal. If the update does not work, uninstall FF and reinstall directly this version, skipping all prior ones. Then reinstall webclipper, and it should work again. For me, it worked without uninstalling, just by the update.

@Nick L. One question because I have send my Mac to bed already: Does „Title“ include search of Information like tags, or just within the plain text of the note titles ?

Good idea. Just remember to „eject“ it from Windows every time before removing, otherwise you risk data loss if the write access is still active when plugging it out. I have had this problem with USB sticks already, and data retrieval from flash memory is much more tricky than from a turning HDD.

Update: FF 66.0.4 is released, for desktop and Android. It is fixing the problem for all users.

The fix will only be delivered to those FF-devices that participate in the „Study“-Program - this means the program where you agree to send anonymous data for improvement measures to the FF-team. If you clicked this away and do not participate, the fix will not be delivered automatically ! For how to get the fix, I have an article, but it is in German. So maybe search for this info in the internet. And there is no fix for Android, as much as i have heard (don’t use Android myself).

Nobody can be sure ... Just if you read the threads in the forum, it is too few users to be a breach in recent times at EN itself (then the forum would probably be flooded and offline by now ...) Bad guys seem to be poking around, trying to enter, and then searching for data leading to cryptocurrency typically the claim is from BASIC users that find out they can not enter because there is foreign device dialed in, often concealed as an iPhone from some remote (VPN)location. Probably among these are users that use the service less often than those who pay, and will not look after account security that much. What is it worth when it is free ? So for me this is strong evidence that the data results from other leaks. I do not think that outgoing CEOs would hack themself into user accounts. They don’t need to, they have received money from the paying users the direct way 😎

Close the app, reopen it, if there is a search text in the search field, hit the "cross-in-a-circle"-symbol to delete the text. There is a second situation when the app will be slow to respond: Sometimes when you have created a lot of new content, the app will not be responsive until the new notes have been loaded. It will not load the entire notes, but previews, search text, tags etc. . You can note that this is going on by the "loading wheel" rotating at the top right of the iPad / top left of the iPhone screen. In this case, just wait until the loading is through, which may take some seconds depending on your internet connection.

Please do not only think about Evernote. There have been several breaches with the copying of a wealth of user-PW-combinations over the years (none of them directly with Evernote !). These databases are available in the Internet for money to buy. When you use the same user for several accounts, is is just the PW between your data and the bad guys. If you reused or only slightly modified your PW, then the danger is real. If your EN account is now save by changing PW, employing 2-FA etc., then try to fix all the other accounts that may be at risk. And start to use a good PW-Manager that will help you NOW to create and save strong PWs for all your accounts.

In a way it is not intuitive, because you work on 2 concepts, first notebooks, then tags. But if you see the selection of a notebooks as the first step to define your search target, it is logical. Sometimes you do not want to search the whole database, but start for example with the notebook „Professional“ and then search for the tags „2017“ and „contract“. This will (if continuous tagging was applied) result in all contracts you have signed in 2017, but only those in a professional context. All personal stuff will not show in the search result. This is one reason why notebooks should not be defined too small, because the initial pick of the notebook works better when there are not to many small chunks of information. The sub-categories are better created by tagging.

The search in the iOS home screen will include only the notebook you have picked before. To search all, you have to choose „All Notebooks“. It is not possible to select a number of notebooks as a group. It is one or all. So pick all. Then click on the „Tag“-symbol to the right of the search text field. A list of all tags will open. With every tag you pick, the list of other tags below will narrow down. By starting with the first tag, the list is reduced to other tags that are found in at least one note together with the selected one. Picking a second, third etc. reduces the list further. The list of notes in the search result below is shortening correspondingly. Narrow it down until you have your selection, or run out of further tags to include in the search / elimination process. On the Mac, you can use Bubble Browser, a visual tool that does the same, with a nice graphical view of the search results.

MacBook Pro Mojave 10.14.4. It came out of the box with Mojave, so no way (?) and no need to go back. Evernote Version 7.9.1 (457703 App Store), installed via AppStore Everything running as it should. I would not assume myself as power user, with scripting and other fancy integrations. When I search, I search through Evernote etc. . I just switched to a Mac after 20 years Windows (last version was Win10 Home, running Office, Evernote and the full metal package) and am still learning the issues and potentials. But so far no negative surprises. I am lacking the comparison to older versions, so maybe I am missing something without knowing. Scanning from my ix500 is not as smooth as it was with Windows, but it is working, scans and attached info is o.k., and this is clearly no Evernote issue. The integration of my Mac with my iOS devices is a complete miracle, every day again ! Wish I had switched earlier.