PinkElephant

For me it is hard to get the core idea of this posting. If I am at the notes view (topmost option in the left selection menu), I get a list of notes based on my selection, like which notebook (or „all notes“), and I can control somewhat the sequence, like „last changed“, „created at“ or „by name“. Plus I can switch the look of it, like Text, pictures, small or large etc. So this is not much, but there is not much space either. With my settings, I see the first 5 notes, and a part of the Sixth one. If I choose the „star“, I get in the favorites view one option that says „modified shortly before“, with 3 notes. Often this is what I want to see, because maybe I want to come back to this note to make another entry. So it is much less than what I see on a desktop client (and even less if I have one of these monster displays with 5k+ resolution), but it is what I get. So what is wrong with it, and how should it be ?

I am using Mac Mojave as well. But I have no „before“ because my Mac is new and started with Mojave. Have been on Win10 before. For me, it is pretty clear that when I use an editor outside of EN, I create a new (altered) document that EN will not accept as a replacement for the existing one. So, I let it create a new note. From there, I have 2 options inside of EN: Move the new content manually into the old note, and delete the old version from the existing note, then trash the new note. Use the new note, set title, tags and notebook, then delete the old note Both creates additional work. If I just annotate a pdf, the most efficient way is to use the tools build into EN, and do it there. For really modifying a pdf I prefer to do it on my iPad: Share the pdf into „PDF Expert 6“ from EN, do all the editing there, save it into PDF Expert, and share it back into EN from there. PDF Expert on the iPad has more power to modify a pdf than everything I have on my Mac (including modifying the original pdf, not just annotating it). This will create a new note, and because I can not open 2 notes at once on the iPad, I continue by using the new note and delete the existing one.

You can always get to your settings using the web client. This is never counted as a device. You can manage your account settings there. When there, check as well whether the was a third party access to your account. EN itself is secure, but there were cases reported where login credentials from other accounts that were hacked in the past were used to access the EN database of users. If this has happened, another, unknown device from a foreign place will show up in the devices and access list. With the basic device limit, this will push your account over the limit without you knowing why and how. Sure, it was somebody else, so how should you know .... If so, change your password at once, using a unique and STRONG password this time. I always promote the use of a password manager (Personally I use 1Password, but there are others that do a good job as well). And think about activating 2FA. As being on a BASIC account, you can use 2FA, but just with the Google Authenticator as Source for the second factor. When 2FA is on, you will be immediately notified if somebody tries to enter your account.

Another reason for searches going wrong can be that the search index of your client took a shot. This can happen to the desktop clients - Win and Mac - , because they build their own local search indexes. On both there is a hidden option in the „Help“ menu to rebuild the search index. Press and Hold the option / alt - Key before opening the help menu with the mouse. At the end of the regular menu, now there will be additional options shown. One of them will be titled somehow like „Rebuild search index“. Pick it, and wait until the reindexing is through. This can take some minutes, depending on the database size and your machine. After this, try the search again. On the web client, and on the mobiles, the search index is cloud based, so the option does not exist there.

Yes, there is a sort of AI that may help with newly clipped stuff, or not. I have turned it off, and I hope that it will not be the same kind of AI that one day will drive my car .... My process with tags is more manual: With some frequency (every 3 month, +/-) I review my tags. Which are seldom used? Which are used very often ? Are there near hits, meaning quasi the same ? Are there tags named the same but meaning different things ? etc. Because tag nesting is only supported on the desktops, I usually do this on Mac or Win. Nesting helps with keeping tags structured. I have a basic nesting structure following 1st Level Tags like When, Who, Where, How, Where from, Where to, Current status etc. This review works with sufficient precision to keep my tag base up to the moving content I am filing away, and it keeps my memory of what tags I have and what I (should) use sufficiently trained to have a pretty solid tagging throughout my notes. Sometimes I decide to assign a new tag to a number of existing notes. This is then done by a mixture of searches and mass-selection of notes, to tag a number of them in one go (again on one of the desktop clients, for they offer this feature).

There are „concerns“ everywhere, if you search for them. There is no problem to live the one life you have, being concerned from day one til the end. Living it happily works in another way, but it is possible. Why is little need for being concerned about EN ? First, the company has a solid number of users way above of what the typical startup will have. So even if the current management would not make it, there would be a „next“ one. And if they would just capitalize the user base, it would keep my stuff save and dry until I can move out. Secondly, there are a number of other companies offering tools to extract the data from an EN database, and transfer it into their structure. If I can do it then, there is no need to do it now. Third, as long as one is running at least one session of EN on a desktop (Win or Mac), there is a completely local copy of the database on my personal disk, running under a client that will not vanish just because the syncing stops. I can extract this data for example to ENEX or HTML Even if the compete cloud servers have gone bust, and there is nothing left of all this, the data is still there, waiting to be exported and reused. So crying to leave EN NOW because they could go belly up one day is like committing suicide because of being afraid to be dead one day. If one is not happy with what he gets, he should leave NOW for a better solution - it does not matter if EN is still around in a hundred of years, if it does not match my needs. If one is happy about what he gets, he can stay with EN and must not fear to loose anything, whatever will happen. To tell the truth, because of the described database being local AND on the cloud server, if one creates an additional local backup, the data is as save as it could ever be. It is on disk, on backup plus in a remote location. IT-nerds call this a 3-2-1-backup, and it is what you should do if you want to make sure your data is where it belongs, and stays that way whatever happens.

Yes - it is known that the new web client still has some buggy hiccups. If you need this straightened out, and can work with the old client, just go ahead and downgrade. The new one was released out of other reasons, and probably prematurely in terms of being bug-free. Thus the downgrade option. Personally I hope that this gets sorted out when the new editor we saw in one of the preview videos will be released.

It would not be great to put the same note into several notebooks. IMHO it would be the start of an information desaster. The only way to do this without compromising the information integrity (= not creating duplicates) would be by linking one note into several notebooks. EN does this sort of organisation, they just do not call it a „notebook“, they call it „tags“. No need to replicate this again with notebooks. Notebooks are just a help to get notes organized, and to group notes together that share the same properties, like being local (on desktop clients), being shared with others or being held offline (on mobile devices). Beside this aspect, EN can perfectly work with just one notebook, and still be well organized - as long as one uses tags to get related things pinned together.

Posting a support ticket does not work ?

Maybe you are expecting this, but the EN design tells something else. A note is moved to the EN trash (which is not the trash of the Mac), and then this action is synced through the cloud and onto other devices. The note will still be there, but in the trash, until the EN trash is willingly emptied. Then this action is synced again, and executed over devices. IMHO this way of treating the „trashing“ action is necessary because EN is not an app designed for local use. It is designed as a cloud-based, completely synced Information carrying system. Thus it can not treat basic operations like creation, moving or trashing on one platform like this, on the next one like that. It needs to do it in a way that is always consistent and makes sure all changes are reflected over all platforms. This is done: I am using the one and same EN database on an Win10-PC, on a Mac, with the Web client and on several iOS devices. It works everywhere. This would not happen if each platform would impress its way of doing things on the EN client installed. Luckily I have the one and same way of doing things in EN always and on every platform (well, nearly, but this is work in progress by the new EN CEO to bring the platforms closer together).

No idea. But EN is for sure not build for 16 notes, so my questioning is more about how the notes are organized, and maybe if these 8 notes have something in common, like a shared notebook they all belong to etc. I would ask myself as well if the watch has an own access to the cloud database, or whether it draws its input from the i-device that in turn draws the notes from the cloud. No Apple Watch, so no way myself to tell this apart. I just know that WatchOS is becoming more and more autonomous, but that it is for most functions still relying on an iOS device to support it.

There is a basic decision one has to take: Date-based task management, like described here by @DTLow Situation-based task management, as described by GTD Both work, but not necessarily in conjunction. From my experience, date-based task management systems tend to create an overload of open tasks rapidly. This can (but not necessarily so) lead to a situation in which the sheer number of open, overdue tasks leads to skipping the system. I have started something like this several times, just for dropping out after a while again. Thus I now prefer the situative approach, in which following GTD one collects all input and decides on the „next action“ to take. This is related to settings, like telephone, work computer, home computer, waiting for etc. And then it is worked down the list. Combined with some date control for time critical stuff, it works fine for me. The one issue not to skip is the regular review, that makes sure things are constantly revised and prioritized. I think everybody has to find out himself what works, and what does not. This is very personal, so experience may be exchanged, but what works fine for one is not performing for the next person. So if it is TSW, then be it.

1) There is no software free of bugs, and if one thinks „now it is done“, they have just not been uncovered. If one does not believe this, he should occupy himself with the works of Gödel and Turing, just to name a few. 2) Here in the forum, there is a number of people who behave as if enjoying bugs - like „I always said that these punks will not do anything right ...“. From my experience, the guys at EN show a very open mind towards getting info about problems, and try to help fixing things or get the bugs solved, if the problem results out of one of them. However, the basic software (Win, MacOS, iOS Android and the pack of Web Browsers) permanently change, creating a source of new bugs out of their own development. 3) What convinces me to stay with EN every day is the very solid core function: Create notes from a wealth of sources, incorporate them into the database, make them searchable and find them when needed. All this seamlessly synced about a number of devices. Who says he has lost information that was once saved (!) into his own EN database has to prove this - or I will not believe it really got lost. My experience is that EN is not loosing anything it once saved into his ever expanding memory.

@neuronotes You can as well see on the Mac whether there was a second account created. With Mac and Windows, the notes are existing twice, on the local disk and in the cloud. So, a normal user (Basic or Premium) with a PC or Mac will have exactly one EN database on his device. If you search and find the local database folder, there should be only one entry (normally a very cryptic looking folder comprised out of a string of numbers) below the Evernote folder level. If there are 2 of them, a second account has been created. This happens most often as completely correctly described by @Dave-in-Decatur when accidentally entering the wrong credentials. Evernote will happily take them and create the additional account.

At the moment no idea about the multi-selection in the Mac client, and my Mac is down for the night. Since I have established my GTD setup mainly in Things 3, I either have no experience how to set it up in EN. There are 2 pretty good manuals (as pdfs) from the GTD David Allen website that describe in detail how to set up GTD using Evernote or using Things. They cost 10$ each, and I found it money well spend (furthermore, it is tax deductible, and who would not spend on stuff like that 😎). The secret weapon is an adaption of GTD - I have checked it out as well, but found the original GTD less „loud“ in their marketing, and very applicable. The transfer to one’s own usecase is necessary, however.

O.K., no idea then.I had the keychain box pop up only once, pretty late compared to others, and they just threw the update on me shortly after. Since, no more problems. Probably the fastest approach for you is to contact Nick directly via direct mail, using the DM function here at the forum.

Just to be sure: Did you do a complete uninstall of the EN app, and reinstalled it ? Maybe use something like AppCleaner-app to really catch all files. (When doing so, save your local notebooks, they will not sync and thus can get lost on a complete uninstall) A second thought: Did this happen when reconnecting a power source ? There are hints in this thread that the spotlight popup might be related to separate and reconnect the AC current.

Viewed from my usecase, EN runs stable on iOS since 8.21 (or 8.20), resolving the freezing, and on Mac since 7.11, resolving the keychain popup. My feeling is that SW quality has improved, the new releases are running good. Sure, the GUI is aged compared to others, but the core function is solid, and sync is near to perfect. I can live with a step-to-step improvement, if this avoids stepbacks of the core function.

Maybe it falls into the category "collateral damages from debugging" ... Before iOS-app ver 8.21 (if I remember it correctly, may have been 8.20 as well) the app tended to freeze when left for another app, and coming back. This happened when there was a text search string in the search box. To solve this, the app cycles through a reset loop when coming back. Thus, the freezing of the app was stopped (it had a lot of postings here in the forum, and the usual "... will go to leave EN if not this or that happens ..."). I think this will cause the new problems now, because the refresh loop probably makes the app look as if restarted, loosing position data etc. Of course this is just my free thinking about what the new posts here tell. Suggestion to those here paying for their services: Send them a support ticket ...

Weird - never had such a problem up to now, so I have no idea what may cause this problem. Maybe one of this Links can be of help for you. I have copied them from the EN help pages, so I do not know whether they need a prior login. https://help.evernote.com/hc/en-us https://help.evernote.com/hc/en-us/requests/new

Who’s got it, has got it 🍎 And one per day as well keeps the doctor away.

@vegemiteTried to push your issue to EN staff. Think they will reach out to you, probably on Monday. But please continue to try to get into contact yourself. As you know the (no-)refunding policy (see above), any positive decision is based on goodwill ...wish you luck.

... and it is dead sure that any system running on Vista is unsafe at the very moment it gets connected to the internet. So maybe it will not sync, but maybe it will, but the whole setup will get corrupted by some of the bad stuff roaming about in the net, searching for vulnerable systems. It is maybe nice to operate it in a isolated environment, just for the experience.

Just FYI: Us „regulars“ have pushed the issue of the Android client as far up the ladder as possible. Even me, and I do not own a single piece of Android-driven equipment ... The „staff“ guys are completely aware of the situation. It is only they delivered in the past often software not sufficiently tested, so for one bug relieved, there were two more created. So they take their time making sure that the solutions will work. With iOS, this worked pretty well. But it is easier, because the hardware is more consolidated, and usually iOS devices run updated, current software. My own iPhone 6S+ is running better with iOS 12 than it did with his native iOS 9. This means not only features, but speed and memory consumption as well. Android is running on much more diverse hardware, and updating is not promoted by all hardware suppliers (with all the crapware loaded to the gadgets ...). So making sure a fix will work is much more difficult to assure. So far, so bad !

Get yourself a second web identity and another browser. It has the advantage that at breakfast you can talk to yourself, one split personality to the other 👨‍🌾👨‍🎨