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mark-t

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About mark-t

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  1. Many thanks! *update - now all working.
  2. Thanks-have started discussion with Evernote. Yes-apparently an issue with some, not all users.
  3. This one. Thanks for the link - I will try other channels.
  4. There is a Help link in the menu under my photo on the left of the Evernote page. I click on this link as I need help. Evernote logs me out. I log in. I click on this link as I need help. Evernote logs me out. I log in. I click on this link as I need help. Evernote logs me out. I log in. I can continue this for days on end, but I have other stuff to do. It is one way of reducing help demands but as a paying customer I was hoping for more. PS As a paying customer, I choose not to use the telephone, for personal reasons. I would like a clearly identified email address or an online help system. Not an AI robot - a person. Perhaps spend less time on technical 'advances' and concentrate on customer support. And on improving text editing features. Thank you Mark
  5. I think this subject may have come up before but it is something that concerns me and would welcome any comment. I wish to delete an account, so I can free up its email address for use with another account. I have been told that Evernote cannot do this - only 'de-activate' the account. To retrieve my email address I need to re-activate the account and undertake a convoluted procedure to substitute a temporary password to free up the one I require. I then have to de-activate the account again. Not a difficult process but surely it should not be necessary. As well as the worry of all my data being still in existence (I know I could delete it all prior to de-activating, if I knew all this - but why should I have to?) surely it is possible to simply delete the account or at the very least make the email address available on 'de-activation'. Thank you.
  6. I am have a related issue and would welcome comment. I had 2 accounts and wish to close one. It is now 'deactivated'. Unfortunately, the email address associated with the 'deactivated' account is now no longer available to me without a convoluted work-round (reactivate the account, change the email address for an unused one or temporary one, thus freeing up the old address. Surely when an account is 'deactivated' it is gone, destroyed, deleted, together with all associated information. This is clearly not the case and I think is of concern that it still exists. I have opened a support ticket and am pursuing this - asking that my account be properly deleted and my email address made available to me. Mark
  7. Thank you - yes, I can certainly give examples. It appears to me that Evernote is assuming people work in a specific way the interface is designed to 'push' these methodologies to the front. From the top: Shortcuts Fine (but the star is a little confusing as it is becoming convention (Google, Dropbox...) that a blank star is made to be clicked and filled in... Notes The thumbnail of the last edited note may not be useful (depending on how you work) and it is taking up about 20% of the interface area. Why no option to hide it, or just show the title or show the title of the last few? Notebooks Again - why no option to hide the list of recently viewed? Tags People work with tags in many different ways - maybe hardly at all, or maybe basing their entire 'filing system' round them. Again, why no option to hide them or just leave a header to click? The labels take up, again 20% of the interface area. The small section underneath the tag section is for commercial purposes but fair enough... similarly the Market. Type Quick note I rarely, if ever use this. Sorry, but it’s the way I work. Again 20%... All this superfluous info gives the interface a cluttered appearance (not helped by the patterned background.) I do not want to have to work at using it - I just want it to be there and be obvious. Don't Make Me Think. And visually, the main headers do not have sufficient prominence - primarily due to competing with the clutter. So, why not give options to hide the 'extras'? change background? Text colour? There are other ways Evernote could spend time, like sorting out the slightly iffy text editing functionality or sorting out easy account switching on all platforms. Thank you.
  8. Apologies if this has been covered, but is anyone else gravely disappointed by the new ios7 app?Messy, confusing and a clear case of over design. If it isn't broken, don't fix it. Why are there no options for viewing, or changing the display-there is Unnecessary stuff that cannot be removed.
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