PinkElephant

However .... Today we have 2 extremes: Desktop, where you can’t „unsync“ selectively, and mobile, where you need to sync, even if you downloaded all your stuff. I think most users can live with these basic setups. So I would set these as starting points, one for desktops, one for mobiles. Power users should then have a chance to put their individual selection somewhere in between. I just hope that all that do are aware of the implications the choice will have ...

But there are other things I can’t do even with all notes downloaded. I can not perform actions on multiple notes at once (like tagging or moving to another notebook), and I can’t merge notes, or create a table-of-content note from several others. These are actions I miss on iOS, readily available on Mac or Windows.

Yes, it searches. It is not 100%, maybe because the OCR is off sometimes. This is why I OCR most locally now. My impression is that EN does the OCR on the server based on a multilingual approach. But most of my stuff is in German, and if I choose this language and do it locally, OCR results improve. If I stop my internet connection (flight mode), I get an error message, but it still searches. Now I have 100% of my notes offline, which probably explains why search results are (at least on some tests done right now) identical off- and online. If I remember it correctly, without having notes offline, search will only work when online.

... or check for other options on the start page of this forum, in the „Announcements“ box.

With iOS (or Android) things are different, because this are basically server based clients that only keep very limited data on the device itself. When the OCR data is inside of the note, the note has to download before it can be searched. On the mobiles, the notes will download only note by note. Even with me, having set ALL notebooks as „offline“ on my iPad Pro I still do not have the performance on the iPad as on my Mac. I hope that with iPadOS and the new setup from EN this will be improved soon.

You can identify the folder your client uses through an option in the help or settings (my Mac is down already, can’t look it up at the moment). Why there was another database created, I have no idea. Did you upgrade the client lately, and it created a sort of security copy ? A radical solution (Sync before, and make sure all local notebooks are backupped or exported somehow) would be to to delete the EN installation, and rebuild it from the cloud server. This could take a while with your data volume, depending on your internet connection.

„Best on the market“ is a nice badge. Would you subscribe to a service that describes itself as „second-best on the market“ ? In the end, there is nothing as a „best“ software for whatever, it is just a software you regard as being best suited for your own use case. Please note that this depends on your correct identification of what is your use case, and your ability to choose the best software to solve this demand. If you fail on the one or the other, it is not the fault of the software you decided to use ... The issue here has more to do with note ownership. When you share a note to somebody else, you are not giving up ownership of this piece of information. You share it, but it still belongs to you. This is why the person receiving the share has only limited options about what to do with the note. Now the conflict created was that the person donating the share has given up on the parent note that was the source of the share. You are sitting on an orphaned note now, restricted in rights, but without control by the shares parent. Since you are using the EN service, but are not contributing to it, your best bet is that another user that is paying and tries to solve a similar issue through support, will get a solution, and post it here in the forum. I wish you luck !

... and pdfs OCRed by local services are searchable with other programs as well, be it search index on Windows or spotlight on Mac.

There are 2 competing threads (or better: on both issues multiple threads) running: Selective sync for the desktop clients, to avoid that all stuff from the cloud Storage is building up on the local disk Full download for the mobile clients, especially driven by powerful machines like the iPad Pro Series. It seems the best solution would be a sort of unified client, where the mix of downloaded and web based notes could be set by the user, at the same time defining memory consumption and related functionality like multi-note operations (merging, batch tagging an moving etc.). This could be controlled by 2 basic sets of installations, one completely web-based (like todays mobile clients), one completely local database (like today’s desktop clients), and the option to select this notebook by notebook.

Let not concerns put a shadow on our mood. EN posted a new video today, which shows some stuff they are working on to improve the web client. It does not look as cutting back on features, all the opposite. For me it looks as if they really want to create a unified AND improved user experience. They showed features like nesting tags that are currently missing on the web client, and want to add these - not take them away from other clients. So do as Asterix the Gaul does: The only thing to fear is that the sky will fall on our heads. Don’t worry, be happy !

@elagreen5@gmail.com Maybe you are at Premium, but your account information here shows BASIC as account status. Are you sure the Upgrade is already up and running ?

This can be a problem. Maybe try to get rid of the note by using the web client. If not: There is another thread on the forum, by a user with Premium account. He wanted to place a support ticket, and report about the outcome. Maybe you search for this thread, and make sure you get a notification when there are any news posted there.

Currently EN supports browsers based on Chrome or the chromium engine. Up to my knowledge, Safari is among them. I do not see this as critical, because the known privacy politics from Apple will shield the browser data from being accessed by Google. It does not shield Apple users from having Google installed as default search engine on their devices. A service for that Google is said to be paying several millions of bucks annually to Apple. Among the first things on a new device for me is to get rid of that setting ... DuckDuckGo is a good alternative for all that do not want to search with Big-G, and have their search data exploited.

@HRC Just to make sure we are not mixing things up: You are aware that this is a thread in the „EN for Mac“ category ? If you have an issue on the Windows client, I propose you open an own thread in the Windows bug section of the forum. For documentary purposes: I created, edited and printed today a note with a table (to be precise: 2 tables) using my Mac client. Just worked fine, printed as expected, nothing to complain about. MacOS and EN client are on the latest official release, no betas.

First, I dislike using any Google product as much as anybody here. Google is living of taking other people’s data without asking, and making money from it. Same with Facebook, by the way. Sometimes it is hard to avoid products from these companies (just naming YouTube and WhatsApp), but often it is possible, which is the case with browsers. FF is my preferred solution on the PC, as it is Safari on my Mac and with iOS. On the other hand, I understand EN that with restricted resources for R&D and QA, they throw their effort behind the solution with the most users first. If you look up market share, Chrom(ium) based browsers make up most of the total usage. So I am asking that after they offered something to all these users, they should not forget about FF, and get the web client working here as well.

No issue ... good luck with finding what’s wrong.

Since it seems even hard to agree if we are watching a bug-at-work, or an ill defined non feature falling on our use experience, I have moved this thread to the voting section. Here, anybody can put his vote in favor of this, instead of discussing why it is not as it should be. I myself as a heavy iOS user find a lot of merit in the proposal to remember the last position when a note is closed by any system action.

??? My experience - see above. When switching from the App Store client to the free one, I. completely purged the prior installation from the system, using AppCleaner, and making sure I had checked all folders to be uninstalled. When moving on to 7.11, I just updated, nothing else.

Hi Nick ! Tell Ian, if you deliver all this, from my side you can take any vacation you want to take ! Just do not go for hunting down elephants !

In general I agree.There is much to improve - I have the impression that the current EN management understands this, and makes the right moves to fix things, one by one. BUT: I am running my Windows client on a fully updated Win10 installation, and the actual EN client, and have no issues even when my PC is a lot less powerful than yours. Maybe there are design issues on how syncing is done etc. - but this bad, with all that power ? Maybe there is another issue ... I have been today in a thread where in the end a password manager running in the background caused the performance problems - the guy who posted made a tremendous job in finding this cause for his problems on his windows PC. Maybe you can search for the thread and check for similarities.

On the Mac, documents are stored locally, including their meta-content like OCR information. On all mobiles, including iOS clients, all data is synced from the EN servers. Probably OCR information is not synced if not on a Premium Account. I am usually doing my own OCR as well, with my ScanSnap and with my iPhone scanner (ScannerPro from readdle). When OCRed locally, EN will not OCR it a second time on the server. So before deciding what strategy to follow, best thing is to make a test what works better.

I am not sure of this - since I started directly with a Premium Account, I have no experience with a Basic account, and what happens if you update the client. And I do not know how new notes are treated when the upload limit is exceeded. It is just a fact that the desktop clients for windows and Mac keep a local database on the machine itself. The cloud server will have the lead copy of the data, but many operations are executed on the local client. So if Sync is off, you will see what your local copy holds as long as you are on the desktop client. Mobiles and the Web client will show what is on the cloud server. So if you say things got bad from the moment you updated, it seems that the update forced a sync, turning copies that were local (with pictures) into synced copies (without pictures) somehow. Since EN is first and dominating a cloud based service, this would make sense, even if you regard it as a mistake. It regards the cloud copy as Master, all the others are slave copies, to be updated from the cloud. But again, I am assuming this - assuming is not knowing. If you want notes not to be synced, you are free to put them into Notebooks defined as „local“. They will not sync, but this means as well the only copy is the one on your desktop disk drive. Thus if you do not have a backup, this is it if the local disk goes bad. With synced notebooks, the copy is safely put away on the cloud server. So you have at least one copy somewhere else when your house burns to the ground, with your computer right in there. Conclusion: You can have your own copies in any amount stored in EN, but not synced, or you can have the comfort and security of the cloud synced notes. If you exceed the upload limit, you can have this only when paying for it. The guys at EN have to put something into their fridge as well, so I think it is fair they expect a payment when using the service to some extend.

No, just works fine on my Mac / Mojave. How did you do the uninstall ? Maybe get something like AppCleaner, and make a complete uninstall before reinstalling. When you cleaned out, restart the Mac to have a clean starting point.. Hint: If you do uninstall everything, all not synced and all local notebooks will get lost. Make sure you synced and have exports or backups of the locals. And the database will be rebuild from the EN servers, which may take a while depending on the size and internet connection. When reinstalling I would use the direct download. Even when the AppStore offers the same version, this will run in a sandbox mode which caused problems on my Mac. They were solved with using the direct download.

Maybe take a look at the Cornell-Template in the Templates section, and derive something from this. It is designed more for students, but maybe the structure of information, key findings, open ends and things to follow up is similar.

If you are working on the windows client, there is a local copy of data on your drive. Probably it was there where all the notes were saved that could not sync. And if you are running a backup of your PC, there is a chance you can recover at least some of the local database from the backup. This should be a backup created on a date before you installed the update, and started the other operations intended to save your data. All data entered after the update will most likely be without picture, I‘m afraid. If you want to save larger amounts of data in the future without a paid account, you can create local notebooks on your desktop account. They will not save to the EN cloud servers, so no upload limit. But as these notebooks are local, you can not access them from other devices, and you have to make sure yourself to have a backup. I run an automated backup job on my PC every day just saving my EN database. On my Mac TimeMachine takes care of that.