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Austin G

Evernote Staff*
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Austin G last won the day on February 16 2020

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  1. We're working on a fix for the crashes triggered by right-clicking in the note. I'll reply here once it's resolved. In the meantime disabling check spelling while typing should help mitigate this problem. Select: Tools > Preferences > Check spelling while typing to disable it. Thanks for your patience while we work on a fix.
  2. Thanks for this report. I apologize for this experience. May I get the logs from your app? Please use these steps to submit them: 1. Select Help > Activity logs > Save As 2. Title and Save the zip file 3. Send the file to me here in a direct message. Thanks.
  3. Thank you for your patience while we reviewed this report. We’ve determined that the issue reported is not a breach of our security protocols and no unauthorized access occurred. These IPs are from a network service provider used by Evernote. The access history listings were triggered by the login activity from your devices and should have been listed under your IP. We should not have listed them as separate logins and we’ve made adjustments to avoid this moving forward. Please let me know if you have any other questions or concerns.
  4. @ChrisEvernoteWe apologize for this experience. Please save and DM your logs so we can look into this further: 1. Select Help > Activity Logs > Save As 2. Save and send the .zip to me here in a direct message. Thanks!
  5. Hi, Thanks for this report. We're looking into it. Would you minding sharing your app logs? Please select: Help > Activity Logs > Save As, and send them to me here in a direct message. Thanks.
  6. Thanks for everyone's patience while we worked on the fix for the merge issues with HTML content notes. The fix is scheduled for our 10.19 release. Please let us know if you spot any issues after updating to 10.19. This release should be available within the upcoming weeks. You'll see an in-app prompt when it's available. thanks again.
  7. this issue should now be fixed in version 10.17.6 of the app store version. This version is in the process of rolling out to all customers now. If you still see the issue on 10.17.6, please try these steps: Select File > Sign Out Select the option to delete the local app data Sign back in Thanks
  8. Thank you for these reports. We are working on a fix for this now. As a temporary workaround, switching your display language to English here should fix the problem: https://www.evernote.com/PersonalSettings.action Thanks for your patience while we work on a fix.
  9. Hi. Thanks for reporting this sharing problem. To help isolate the issue please try using Evernote Web to share the notes: https://www.evernote.com/client/web Please let us know if the issue continues on Evernote Web. Thanks!
  10. thanks @Jarod Weaver. This may be caused by known issue that can occur when tasks are created in notes shared to your account. We're working on now. Please use these steps to resolve this issue in while we work on a fix: 1. Go to File > Sign Out from the menu bar 2. Select the "Remove my Evernote data from this device" option, then click Sign out 3. Restart your computer 4. Sign back in to Evernote Please let me know if you're still having trouble after following the steps above or if you did not create tasks in notes shared to you.
  11. Thanks everyone for your patience while we continue to work on a fix. We were unable to identify a fix by our scheduled 10.13 release date, but will release the fix as soon as we can. I will post an ETA for the fix ASAP.
  12. Thanks for these reports. We're looking into this now. I'll post an update on the fix here ASAP. Thanks again!
  13. Thanks for these reports! We are working on a fix for this issue that is scheduled for the next release. Until this issue is solved we found that sometimes quitting the app or closing the note and reopening fixes the issue. Thank you for your patience while we work on a fix.
  14. Thanks for this report. We are looking into this. Please try these steps to help isolate the issue. Go to https://www.evernote.com/PersonalSettings.action Toggle the option to enable/disable the version 10 + Select Go to Notes Please let us know if the same issue occurs with the Version 10 of Evernote Web disabled or enabled. Thanks.
  15. Thanks for your patience. This should be fixed in version 10.16. Please let us know if you still see this issue after updating to that version. You can get version 10.16 now from here: https://evernote.com/download/
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