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Austin G

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Everything posted by Austin G

  1. Same issue here: https://www.evernote.com/shard/s373/sh/c9678945-dc1f-e2bf-4175-ef96fcfeef0e/v0EZ0kV2GNd34uaL6w3EyxzLoZAs2R-ar6NJN_ktPVJVS00VEmqIcVoPyQ I downloaded the .jpeg on my mac and attached it to a note using the desktop app. But it doesn't seem specific to a certain device or method of attaching the image. I had the same issue when attaching images using the web app. I'll also submit a ticket. Thanks @agsteele! 🙂
  2. This issue should be fixed in our 10.39 update. Please install it from here: https://evernote.com/download Please let us know if the issue continues after updating to version 10.39.
  3. Thanks for the report and for your patience while we work on a fix. We're on it. I'll update this thread when it's available.
  4. Thanks for your patience while we worked on a fix. This issue is fixed in our 10.39 update that's scheduled for release today. I'll post here ASAP when it's released and available from https://evernote.com/download
  5. Thanks for this report. We're looking into this now. Please send me your activity logs in a DM when you get a moment. Click the search icon located near the Windows button. Search for %appdata% and press Enter. Click inside the Evernote folder, then click inside the logs folder. Select all files, then right-click and select Send to > Compressed (Zipped) Folder. Save and attach the zipped file then Send them to me in a direct message here Thanks
  6. The local data will be retained during the uninstall/reinstall process.
  7. Thanks again for this report. We have stopped the auto-updates to this version. Please uninstall version 11.38 and install the current GA version, 10.36 from https://evernote.com/download. After reinstalling version 10.36 you should not see another prompt to update to version 11.38. Thanks!
  8. Thanks for this report! We're looking into this now and working on a fix.
  9. If you installed the application from the Microsoft App Store it will not be listed in the control panel, but is should be in the "Apps and Features" section. Please try these separate steps to uninstall the app: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 Which browser are you using when you try install the app https://evernote.com/download? To help isolate the issue please try using the Edge browser.
  10. @Happy ChapThanks for this report, we're looking into it now. In the meantime, please try these steps to fix this: Go to File > Sign Out from the menu bar. Select the "Remove my Evernote data from this device" option, then click Sign out. Sign back in to Evernote. Please let us know if the issue continues after completing these steps.
  11. Hello. Thanks for this report. We're looking into this issue now. We will post updates here: status.evernote.com If you created the account using Sign in with Apple using can access your notes using these steps: https://help.evernote.com/hc/en-us/articles/360058137073-What-to-do-if-Sign-in-with-Apple-is-temporarily-unavailable
  12. Hello. Thanks for these reports. We're working on a fix for this issue now. In the meantime please reinstall the app as a workaround. After reinstalling there should be no problems when sharing to Evernote. Please let us know if that's not the case. Note: Notes created by sharing to the Evernote app can sometimes take up to 30 seconds to appear within the app, as @EZ-KEELmentioned. We're working on improvements to reduce this time. This is separate from the original report affecting version 10.25 where items shared to Evernote never save. Again, please reinstall to resolve that issue. Thanks for your patience while we work on these improvements!
  13. @tranquillity This is likely related to our service issue today, and should now be solved. Please let us know if the issue continues.
  14. Thanks for these reports. We're looking into this now. I'll post an update here ASAP.
  15. Thanks for this report. We're looking into this now.
  16. Hey Folks. We are aware of the LOG4J2 vulnerability and our team has thoroughly investigated this issue. Evernote has upgraded the relevant components of our infrastructure, and is confident there was no impact on Evernote users at any time. No updates were required for Evernote apps, and no action is required by Evernote users. Please let us know if you have any questions or concerns.
  17. thanks for this report. I just opened a support ticket and requested your app logs for further investigation. Please check your inbox and reply when you have time. thanks.
  18. Thanks for these reports. A fix is scheduled for our next release, version 10.26. Please let us know if the issue continues after updating to version 10.26. thanks
  19. @Kostya VyrodovThanks for the report. Can you confirm if the issue is still happening? We believe the issue is now solved. Please let us know if that's not the case. thanks!
  20. Thanks for your patience while we worked on a fix. We believe the issue is now solved. Please let us know if the errors continue. thanks!
  21. Hello @VasilyB. Thanks for this report. We're looking into this now. We've just made some adjustments on our end that may fix this. Please confirm if the issue continues. Thanks.
  22. We're working on a fix for the crashes triggered by right-clicking in the note. I'll reply here once it's resolved. In the meantime disabling check spelling while typing should help mitigate this problem. Select: Tools > Preferences > Check spelling while typing to disable it. Thanks for your patience while we work on a fix.
  23. Thanks for this report. I apologize for this experience. May I get the logs from your app? Please use these steps to submit them: 1. Select Help > Activity logs > Save As 2. Title and Save the zip file 3. Send the file to me here in a direct message. Thanks.
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