gbarry 2,658 Posted October 26, 2012 Share Posted October 26, 2012 Hi, I'm having similar issues after the Premium iOS in-app purchase last night; my devices are still showing as free. I did file a ticket:16051-168605. Thanks!Sorry for the delay in my reply Michael, looks like you were hooked up on 10/23 and are good to go, apologies for the continued in-app billing issues. Link to comment
gbarry 2,658 Posted October 26, 2012 Share Posted October 26, 2012 Same problem with me. Tryed to extend my account with the inapp buy function but that crashed. Extended via the wepage.Now everytime when I start Evernote on Iphone I should enter the AppleID - that is really annoying. I they dont fix that I move to another product.This is a bug that we're aware of and in the process of fixing. Thanks for reporting! Link to comment
MattWhite 0 Posted October 30, 2012 Share Posted October 30, 2012 Hi All,Same issue - paid via in app (iTunes), but no upgrade has materiaised. Raised ticket :Ticket # 16051-174125.Someone help! Think of the tasks, the poor helpless tasks....Cheers,Matt. Link to comment
calidk 0 Posted October 30, 2012 Share Posted October 30, 2012 Hi,I am having same issue, also with the apple id bug as well. Ticket #16051-173236. Help would be great! Link to comment
MouseyFace 0 Posted October 31, 2012 Share Posted October 31, 2012 I also just upgraded to Premium and my account is still listed as free. This also means that I will have to wait in their "Free People" queue before my issue is resolved. I was SUPPOSED to present Evernote at a staff meeting next week...if this issue is not resolved, I probably won't. VERY DISAPPOINTED! Link to comment
SnowRiver 0 Posted October 31, 2012 Share Posted October 31, 2012 I upgrade to premium on Oct 23 by in-app purchase. But I don't find any sign of upgrade in my devices.Iphone 5 with ios6. Ticket #16051-171119 I mailed screenshot of receipt to evernote support team couple of time.But no anser still. Link to comment
Level 5* jefito 5,598 Posted October 31, 2012 Level 5* Share Posted October 31, 2012 Reported MouseyFace and SnowRiver issues to powers-that-be. Link to comment
gbarry 2,658 Posted October 31, 2012 Share Posted October 31, 2012 Thank you good sir!MattWhite--looks like you're upgraded and good to go.CalidK--Thank you for the receipt, I've upgraded you appropriately.MouseyFace--my system is actually showing your Premium status as working, with an iTunes payment made on the 30th. It sometimes takes a few hours for the Premium settings to take effect--can you recheck and let me know if your Premium features are working?Snowriver--apologies on the delay--you should have received your upgrade today as well. Link to comment
salsqq 0 Posted November 1, 2012 Share Posted November 1, 2012 Purchased Premium version just now and no sign of upgradeDate: 10/31/2012 @ 9:59 pmorder: MTB0F385X -- one month purchaseTicket # 16051-175420Thank you Link to comment
nuscape 0 Posted November 1, 2012 Share Posted November 1, 2012 Hi, I am having the same issue but I purchased it through Android on google play. It's been almost 2 days now, and still under 'free' mode instead of 'premium'.Please find below my ticket number (emailed to evernote support yesterday) and order number from google play.Ticket # 16051-175093Order number: 1395258105628352Order date: Oct 31, 2012 7:27:17 PM SGT1 year subscription.Please help to get it up and running on Premium asap. Thank you. Link to comment
evgrrl 0 Posted November 1, 2012 Share Posted November 1, 2012 I need help too please! I completed a full-year in-app iOS purchase but it still shows as a "free" account. Thanks!Ticket # # 16051-175475 Link to comment
NiamaS 0 Posted November 1, 2012 Share Posted November 1, 2012 I am having the same problem; however it has been an entire week since my purchase and this is very frustrating. Here is a copy of my receipt. Please help! Billed To: Niama Sandy Order ID: MH0V3B9YNX Receipt Date: 10/24/12 Order Total: $48.98 Billed To: MasterCard .... **** Item Seller Type Unit Price Evernote, One year Report a Problem Evernote In-App Purchase $44.99 Subtotal: $44.99 Tax: $3.99 Order Total: $48.98 Please retain for your records. Please See Below For Terms And Conditions Pertaining To This Order. Link to comment
gbarry 2,658 Posted November 2, 2012 Share Posted November 2, 2012 Salsqq--assuming translate is working correctly for me, we've replied requesting a receipt from you.Nuscape--looks like you were successfully upgraded already.evgrrl--you've been given a one week upgrade while we await your receipt. Please provide in a reply to the ticket. Thanks! Link to comment
gbarry 2,658 Posted November 2, 2012 Share Posted November 2, 2012 I am having the same problem; however it has been an entire week since my purchase and this is very frustrating.Here is a copy of my receipt. Please help!Thanks for the notice and receipt NiamaS. I've gone ahead and upgraded your account appropriately, you should have Premium subscription until Nov 2, 2013. Link to comment
jacobve 0 Posted November 11, 2012 Share Posted November 11, 2012 hiupgrade to premium problem issued a ticketnr 16051-181579 need urgent to sharepls help thx in advance Link to comment
PauCast 0 Posted December 4, 2012 Share Posted December 4, 2012 I'm having the same problem (Ticket #16051-193019). Can someone please check it? Thanks. Link to comment
KimE 0 Posted December 21, 2012 Share Posted December 21, 2012 Seems like a recurring theme. I had a problem with my renewal, so I re-upgraded via Android client on 16 December and still no upgrade as of 21st. I really need this upgrade to finish some year-end work this week! My CC has been charged already. How can you charge my CC and not upgrade the account? That's a significant payment processing issue. Ticket # 16051-206955 Link to comment
gbarry 2,658 Posted December 26, 2012 Share Posted December 26, 2012 Checking in, looks like everyone above has been taken care of. Thanks for reporting! Link to comment
KimE 0 Posted December 26, 2012 Share Posted December 26, 2012 Yup, all good. Don't know if the problem was with google wallet or Evernote payment processing, but ended up contacting credit card to dispute the charge, then re-purchasing as recommended by Evernote support. Link to comment
hazzyprid 0 Posted December 27, 2012 Share Posted December 27, 2012 Same here - infuriating - how come so many instances going back to at least 2010 and still happening?Have submitted receipt details to support but no reply.Help! Link to comment
eric w 1 Posted January 6, 2013 Share Posted January 6, 2013 If anyone is still reading this, please help! I need to get moved to premium right away! Thanks.Ticket # 16051-214734 Link to comment
Tanwei 0 Posted January 27, 2013 Share Posted January 27, 2013 Same problem, appreciated if anyone can help. Ticket #16051-226925 Link to comment
gbarry 2,658 Posted January 28, 2013 Share Posted January 28, 2013 Same problem, appreciated if anyone can help. Ticket #16051-226925Thanks for reporting. You should now be appropriately upgraded. As an aside to anyone else, the response delay should be less time, as you were correctly routed to pre-sales queue (which we're using to ensure that Premium upgrades are taken care of quickly) but if requested immediately prior to the weekend, you will run into a multiday delay, since we don't have support on the weekends. Cheers. Link to comment
Scott Kearns 5 Posted February 7, 2013 Share Posted February 7, 2013 Extremely disappointing I've been a Premium Customer since late 2007 and apparently my account did not auto renew (could certainly be an outdated card on my end), yet now my account is "Free", and I cannot upgrade, CANNOT get support and am extremely frustrated. Clearly this is a lagging problem given this string.Need some help here Evernote!Ticket # 16051-233112Regards,ScottA paying supporter and Evernote Evangelist since 2007! Link to comment
gbarry 2,658 Posted February 7, 2013 Share Posted February 7, 2013 Extremely disappointing I've been a Premium Customer since late 2007 and apparently my account did not auto renew (could certainly be an outdated card on my end), yet now my account is "Free", and I cannot upgrade, CANNOT get support and am extremely frustrated. Clearly this is a lagging problem given this string.Need some help here Evernote!Ticket # 16051-233112Regards,ScottA paying supporter and Evernote Evangelist since 2007!Thanks for reporting--looks like this has been assigned and there was possibly an issue with your conversion to Evernote Business payments? There' s a tech looking at it right now and we'll be taking care of it. Link to comment
vladdy 0 Posted February 15, 2013 Share Posted February 15, 2013 Same problem here. It's been over a month now and they can't fix it.... I had better expectation Link to comment
vladdy 0 Posted February 15, 2013 Share Posted February 15, 2013 I need help as well here. Purchased premium membership via iTunes and month later it still shows as free accountTicket # 16051-230809 Link to comment
shangras 0 Posted February 21, 2013 Share Posted February 21, 2013 Upgraded to premium because I need to retrieve a note ASAP I need this fixed now and my account upgraded... Ticket # 16051-241712 Link to comment
Kate Soltow 0 Posted March 3, 2013 Share Posted March 3, 2013 Same problem here.... Upgraded and still signed in as free. Ticket number #16051-254117. -Kate Link to comment
campersteve 0 Posted March 26, 2013 Share Posted March 26, 2013 Support Ticket #16051-283309 submitted a few days and received confirmation of submitted ticket. Upgraded to 1 year premium via app and account still showing free. I have uninstalled and reinstalled as well as signed out and back in. Attached iTunes PayPal receipt with support ticket. I'd appreciate any help as I have reached my max for the month. Link to comment
campersteve 0 Posted March 30, 2013 Share Posted March 30, 2013 One week and no help from Evernote team. Both support replies, 3 day wait for each, did not even address my issue. Very frustrating Link to comment
gbarry 2,658 Posted April 1, 2013 Share Posted April 1, 2013 Support Ticket #16051-283309 submitted a few days and received confirmation of submitted ticket. Upgraded to 1 year premium via app and account still showing free. I have uninstalled and reinstalled as well as signed out and back in. Attached iTunes PayPal receipt with support ticket. I'd appreciate any help as I have reached my max for the month. Sorry for the delays you've seen here Steve, as well as the incorrect support response. I've dropped in and replied to the ticket requesting some additional information--thanks for providing the receipt, but we *may* have two accounts at play here--see my ticket response. I've also escalated your ticket to ensure prompt response from our upper tier techs. We'll get you sorted shortly. Link to comment
campersteve 0 Posted April 1, 2013 Share Posted April 1, 2013 I have been upgraded to Premium, thank you gbarry. Link to comment
Megaman 0 Posted April 14, 2013 Share Posted April 14, 2013 I bought a premium account from Evernote app (on Mac) but I didn't received my upgrade. My purchase was validated and I did not receive any information.Issue date: April 14th, 2013 MH1KF291601 year subscription $44,99My ticket #5043 Link to comment
danpatmore 0 Posted May 5, 2013 Share Posted May 5, 2013 Upgraded to Evernote Premium annual subscription on 3/5 via iTunes. Billed and received an receipt:Order ID: MGLV0YHXFYIssue Date: 03/05/13Order Total: $46.99No sign of this being activated yet. Nothing is syncing and keep getting very annoying notifications to upgrade and error messages about failure to sync. Contacted Evernote Support on 4/5/13 (ticket # 24675) but no response. Business hours only support isn't really acceptable for this kind of service, especially not for international customers. This looks like a pretty serious fault with your fulfilment procedures based on how many people are having this problem. Im using Skitch, Evernote and Penultimate on 2 laptops, iPad and iPhone. Its part of my daily Ive been an Evernote user for many years, and have been a Skitch user since it was first released. You need to get it working asap. This is a timed subscription service, and having people wait days for it to be enabled isn't going to keep your customers very happy. Link to comment
gbarry 2,658 Posted May 6, 2013 Share Posted May 6, 2013 Dan--I've dropped in and upgraded you, and replied to your ticket. We presently don't have weekend support, so that explains the support delay you saw from your 5/4 ticket. I mentioned this in my reply, but it's worth mentioning here for others who swing by to see. We are constantly evaluating our customer support policies and are growing personnel and expanding tech for broader coverage, including hours, languages, and methods of contact. Our current coverage at any given moment is a reflection of present resources. The fulfillment issue is an intermittent and edgecase-ish bug we are working on resolving with iTunes payments specifically. Since this is something we are not in direct control of (refunds, for example, must happen on the iTunes side) it is something slightly tougher to resolve than if it were a bug happening with direct payments to the service. Link to comment
berminda 0 Posted May 8, 2013 Share Posted May 8, 2013 ticket #28410Paid with card within Win application. Link to comment
gbarry 2,658 Posted May 14, 2013 Share Posted May 14, 2013 ticket #28410Paid with card within Win application. Please check your emails for updates on the transaction since Friday. Looks like it was handled by support. Link to comment
Sangye 0 Posted May 26, 2013 Share Posted May 26, 2013 I just upgraded my account to premium through the iOS app, and was billed by iTunes, but neither my iOS apps (I use Evernote, Hello, and Food), my Mac desktop client, nor Evernote.com reflect my upgrade. All of them still say I'm a basic user. The only possible explanation I can think of is that my iTunes account email is not the same as my Evernote account email. Any solutions to this problem? Thanks. Link to comment
Nancy M 160 Posted May 28, 2013 Share Posted May 28, 2013 It does not matter that your iTunes account email is not the same as your Evernote account email. If you were signed in to someone else's Evernote account when you purchased the upgrade, the upgrade applies to the currently-signed-in account. Sometimes we've had folks accidentally upgrade their spouse's account if they share an iPad. Of course you also want to make sure to sync your account after you pay for the upgrade, but it doesn't sound like this is the issue in your case. If this does not apply to you, please file a ticket with customer support at http://evernote.com/contact/support/ Link to comment
PerthBoat 0 Posted July 17, 2013 Share Posted July 17, 2013 It seems many people are having the same problem as me. I PAID and yet Evernote still says I am Free.I sent in a support email and they asked for evidence.I sent evidence, but that was the last I heard. Day after day passes, and I send emails and support requests again and again every day - but nothing happens. The funds have been paid, I have evidence and a receipt - but I don't have Pro. What do I have to do to get this dealt with? I got a note saying:You have been registered on (#84193) as a CC. I sent payment evidence to support:AUS Order ID: MGQTLQNX20Issue Date: 13/07/13Order Total: $46.99 Link to comment
BurgersNFries 2,407 Posted July 17, 2013 Share Posted July 17, 2013 It seems many people are having the same problem as me. I PAID and yet Evernote still says I am Free.I sent in a support email and they asked for evidence.I sent evidence, but that was the last I heard. Day after day passes, and I send emails and support requests again and again every day - but nothing happens. The funds have been paid, I have evidence and a receipt - but I don't have Pro. What do I have to do to get this dealt with? I got a note saying:You have been registered on (#84193) as a CC. I sent payment evidence to support:AUS Order ID: MGQTLQNX20Issue Date: 13/07/13Order Total: $46.99Please post your Evernote support ticket number here. Link to comment
gbarry 2,658 Posted July 17, 2013 Share Posted July 17, 2013 Thanks for reporting! You should be sorted out as of this morning. Link to comment
garnold 0 Posted August 13, 2013 Share Posted August 13, 2013 I can't believe how many people are having issues with this? I just did the upgrade via the Apple Store and nothing happened? Now I'm stuck! Working from a hotel and really needed the space for this event I'm at. I created a ticket and just missed the live chat time. Please upgrade my account. Link to comment
Level 5* Metrodon 2,188 Posted August 13, 2013 Level 5* Share Posted August 13, 2013 Flagged for you Link to comment
garnold 0 Posted August 13, 2013 Share Posted August 13, 2013 Thank you for the fast response. My account has been upgraded. Link to comment
ubolt 1 Posted August 16, 2013 Share Posted August 16, 2013 oh man! There are heaps of people who have this problem, including me.Why doesn't Evernote resolve this continued problem....?Here's the receipt from Apple which takes awhile to come through and NO movement from evernote. This email confirms your purchase of the following subscription: Name of Subscription: Evernote Premium Name of Application: Evernote Content Provider: Evernote Date of purchase: 15/08/13 Subscription Period: 1 year Price: $46.99 Payment Method: iTunes account Already lodge ticket but I guess support only works 9-5 at some location in the US, who cares about those in other countries around the globe! ticket #117410 Link to comment
gbarry 2,658 Posted August 16, 2013 Share Posted August 16, 2013 Already lodge ticket but I guess support only works 9-5 at some location in the US, who cares about those in other countries around the globe!ticket #117410 Sorry about this. We do still experience an edgecase here an there with iTunes, though the vast majority are coming through unscathed. Thanks for posting your ticket info--I've gone ahead and provided a reply, asked for some follow up info on the receipt, and upgraded you for a month to Premium in the meantime while we take care of it. Link to comment
timmetz 0 Posted August 27, 2013 Share Posted August 27, 2013 Dear forum, Last Thursday, I've made a purchase within Evernote to upgrade to Premium. This transaction has been processed and paid with iTunes, but Evernote didn't recognised the purchase, as the email address connected to my Evernote account was different from my iTunes one.Based on recommendation of Evernote support, I've then changed my Evernote email address to match the one of iTunes, but still the purchase is not recognised by Evernote. I'm now stuck in the middle between Evernote and iTunes: Evernote support refers me to iTunes, while iTunes is not getting back to me and will most likely not issue a refund. In the meantime, I haven't been able to use Evernote at all since last Thursday, as I'm out of upload "credit" and therefore can't sync, make new notes, etc. Has anyone had a similar experience or any idea how to resolve this? Thanks in advance. Best regards,Tim Metz Link to comment
heather 604 Posted August 27, 2013 Share Posted August 27, 2013 Can you please let me know your ticket number? Also, can you (if you haven't already), reply to that ticket with your receipt from the iTunes store. I'll see about contacting Apple to speed this up for you. Thank you! Link to comment
timmetz 0 Posted August 28, 2013 Share Posted August 28, 2013 Hi Heather, My ticket number is 125135, but it seems to have been resolved now. I'll make sure to do the next purchase directly through Evernote though Thanks, Tim Link to comment
timmetz 0 Posted August 30, 2013 Share Posted August 30, 2013 Just finally received a reply from iTunes and they now said they will issue a refund within the next few days. Given the experience of last week, I'd much rather prefer to pay directly to you instead of through iTunes. Can we therefore do the following: we let iTunes go ahead with their refund, and I will make a new payment through your website as soon as I receive your confirmation that this is ok? Best regards, Tim Metz Link to comment
AGrzenia 0 Posted September 6, 2013 Share Posted September 6, 2013 I am having a similar problem - I just purchased Evernote Premium through the app store and either my app or the online account show me as a premium member. When I check my account in iTunes, it shows the purchase. I entered a ticket through Evernote support but since I'm still showing as a "Free" account, I'm concerned that I may not hear back until next week since I have to wait behind other Free account tickets... Any help would be greatly appreciated!! Support Ticket #142343 Link to comment
ssnote 0 Posted September 24, 2013 Share Posted September 24, 2013 I too have upgraded to Premium through the iTunes site but my account still says Free. I have tried twice to contact Evernote support. I see that the Premium users get quicker access, but the problem is that I am a Premium user (by virtue of me paying for it but not identified by one by Evernote) and still can't get anyone to help me. Is there another way to handle this? Or has anyone figured out why this is happening and what I need to do to resolve it on my own? Link to comment
BurgersNFries 2,407 Posted September 24, 2013 Share Posted September 24, 2013 I too have upgraded to Premium through the iTunes site but my account still says Free. I have tried twice to contact Evernote support. I see that the Premium users get quicker access, but the problem is that I am a Premium user (by virtue of me paying for it but not identified by one by Evernote) and still can't get anyone to help me. Is there another way to handle this? Or has anyone figured out why this is happening and what I need to do to resolve it on my own? By "contact Evernote" do you mean you submitted a ticket? (That's the only way to get support directly from EN.) If so, please post your ticket number here. Link to comment
ssnote 0 Posted September 24, 2013 Share Posted September 24, 2013 I too have upgraded to Premium through the iTunes site but my account still says Free. I have tried twice to contact Evernote support. I see that the Premium users get quicker access, but the problem is that I am a Premium user (by virtue of me paying for it but not identified by one by Evernote) and still can't get anyone to help me. Is there another way to handle this? Or has anyone figured out why this is happening and what I need to do to resolve it on my own? By "contact Evernote" do you mean you submitted a ticket? (That's the only way to get support directly from EN.) If so, please post your ticket number here.Not sure how to do these forum things, but here's to trying... And thank you!Ticket# 164656 Link to comment
ssnote 0 Posted September 26, 2013 Share Posted September 26, 2013 BurgersNFries, were you able to find out what went wrong with my account? Link to comment
BurgersNFries 2,407 Posted September 26, 2013 Share Posted September 26, 2013 BurgersNFries, were you able to find out what went wrong with my account? I simply flagged this for EN staff. I do not work for EN & do not know what has happened. Sorry. I have re-flagged. Link to comment
BurgersNFries 2,407 Posted September 29, 2013 Share Posted September 29, 2013 BurgersNFries, were you able to find out what went wrong with my account? I simply flagged this for EN staff. I do not work for EN & do not know what has happened. Sorry. I have re-flagged. Sorry but my flagging for EN staff has gone unanswered. I've done all I can do. I'm sorry. Link to comment
tobiasb 0 Posted November 1, 2013 Share Posted November 1, 2013 I have the same problem. Lodged a support ticket: Ticket# 218450 and a screenshot of my apple purchase confirmation: Urgently need Premium access as I have run out of upload allowance! Link to comment
romimaso 0 Posted November 8, 2013 Share Posted November 8, 2013 Upgraded to premium today by paying for the annual subscription but it is not recognized in my account--still says free. Logged a ticket with support. Ticket # is 229117. Link to comment
emilourob 0 Posted November 10, 2013 Share Posted November 10, 2013 Dear Evernote Forum, HELP! I've made a purchase within Evernote to upgrade to Premium. This transaction has been processed and paid with iTunes, but Evernote didn't recognised the purchase, as the email address connected to my Evernote account was different from my iTunes one. Now I'm stuck between Evernote and iTunes: Evernote support refers me to iTunes. In the meantime, I haven't been able to use Evernote as I'm out of upload "credit" and therefore can't sync, make new notes and am trying to organise all my computer files! Does anyone know how to fix this? Please help Evernote folks Link to comment
youngman23 0 Posted November 11, 2013 Share Posted November 11, 2013 I am in the same boat -- iTunes shows paid, and evernote shows free. Evernote support ticket is #232180. Please advise. Thanks! Link to comment
gbarry 2,658 Posted November 11, 2013 Share Posted November 11, 2013 Can you post your ticket number so I can check out? I'm assuming you've already provided a receipt too, correct? Link to comment
wired1337 2 Posted November 18, 2013 Share Posted November 18, 2013 Hi all, I bought Premium today through Penultimate and it didn't upgrade my account. My ticket #: 241177iTunes order #: MGLW9H2024 Thanks - MikeYou've subscribed to Evernote Premium..rtf Link to comment
gbarry 2,658 Posted November 18, 2013 Share Posted November 18, 2013 You should now be taken care of. Cheers. Link to comment
bradlee 0 Posted November 21, 2013 Share Posted November 21, 2013 Hi, I've the same problem. Just paid via iTunes to upgrade the Evernote account to Premium via in-app purchase in the Evernote app on iPad. However, my account is still indicated as free. I've submitted a ticket (245575) together with the iTunes receipt. Kindly help expedite the upgrade. Thank you. Brad Link to comment
gbarry 2,658 Posted November 21, 2013 Share Posted November 21, 2013 Double checked your account and it looks to have become Premium. Activation for Premium is not always immediate, and can take 2-3 hours to fully take effect. Link to comment
bradlee 0 Posted November 22, 2013 Share Posted November 22, 2013 Thanks for your reply. For better user experience, I suggest that either you let the customer know before or immediately after the payment is done for the upgrade. Otherwise everyone will just be unsure whether the upgrade has been made properly. And this is not a good user experience as you can see many similar cases/questions posted here. For your consideration. Link to comment
gbarry 2,658 Posted November 26, 2013 Share Posted November 26, 2013 Double checked these and they should be taken care of. Thanks! Link to comment
gbalbach 0 Posted November 27, 2013 Share Posted November 27, 2013 Hello all, same issue here - upgraded to premium via my ipad and it still hasn't upgraded anywhere...support ticket number 252671, Apple order number M1W2G2B960 Attached is copy of itunes subscription confirmation - please let me know. thanks Link to comment
gbarry 2,658 Posted December 2, 2013 Share Posted December 2, 2013 Hello all, same issue here - upgraded to premium via my ipad and it still hasn't upgraded anywhere...support ticket number 252671, Apple order number M1W2G2B960 Attached is copy of itunes subscription confirmation - please let me know. thanks Looks like we took care of this one, thanks for the report. Link to comment
habsuno 0 Posted December 5, 2013 Share Posted December 5, 2013 I have the same problem. I haven't created a ticket yet, i just wanted to comment on this problem: Considering that this problem exists for at least over one year, i am a bit disappointed. And honestly, i don't want to go through the hassle of creating a ticket, etc. etc. Please remove the In-App Option if it is that flawed. I really regret that i didn't order Premium over the Evernote webpage. Link to comment
Level 5* Metrodon 2,188 Posted December 5, 2013 Level 5* Share Posted December 5, 2013 You should create a ticket. I'm guessing the percentage of users who have this problem is absolutely tiny and it actually looks like it might be an iTunes store issue rather than an Evernote one. Link to comment
jojlewis 0 Posted December 9, 2013 Share Posted December 9, 2013 Same issue here , support #266707 Link to comment
manifold1978 21 Posted December 10, 2013 Share Posted December 10, 2013 Same here. Ticket #266700. Upgraded via iOS, can't find order number I'm afraid.Cheers,A Link to comment
manifold1978 21 Posted December 11, 2013 Share Posted December 11, 2013 Hi, iOS App Store upgrade still not kicking it, no response from support yet. Purchased via web so I can continue working, which works.Seems to be just a problem with App Store purchases as far as I can see? Either way, can somebody combing the forum please refund my App Store purchase? Ticket #266700. Thanks, A Link to comment
gbarry 2,658 Posted December 12, 2013 Share Posted December 12, 2013 Same issue here , support #266707 You should be appropriately upgraded. Same here. Ticket #266700. Upgraded via iOS, can't find order number I'm afraid.Cheers,A You're good to go and the second/duplicate order (the direct payment) was refunded. iTunes actually ended up processing for you. Link to comment
uclatommy 0 Posted December 16, 2013 Share Posted December 16, 2013 Same problem.Ticket: #274149Receipt is attached to ticket. Please fix. Thanks. Link to comment
Fresh 0 Posted December 16, 2013 Share Posted December 16, 2013 I have the same Problem. I sent in a support req Friday and have not received a response. Any Ideas? Link to comment
Level 5* Metrodon 2,188 Posted December 16, 2013 Level 5* Share Posted December 16, 2013 What's your ticket number? Link to comment
Level 5* Metrodon 2,188 Posted December 16, 2013 Level 5* Share Posted December 16, 2013 I've flagged it for you Link to comment
gbarry 2,658 Posted December 17, 2013 Share Posted December 17, 2013 I have the same Problem. I sent in a support req Friday and have not received a response. Any Ideas? Sorry for the delay here, I've flagged this for a tech to check out (EDIT--and I've just responded to your ticket as well) Link to comment
SH2 0 Posted December 18, 2013 Share Posted December 18, 2013 Same issue for me. Web shows that it's upgraded, but the app does not. Ticket: #276190Order #: 210000095869417 Link to comment
djc225 0 Posted December 30, 2013 Share Posted December 30, 2013 I upgraded to premium using the iphone app and for some reason it didn't update. I have a copy of my iTunes receipt. I need this fixed so that I can upload more data Link to comment
Level 5* gazumped 12,050 Posted December 30, 2013 Level 5* Share Posted December 30, 2013 Upgrading can take a little time especially if done through an external supplier - try signing out of Evernote and back in to 'switch on' your new status. If you're still not seeing the new limits after 24 hours, raise a support ticket (see below) to get that sorted. Link to comment
Jburlison 0 Posted January 6, 2014 Share Posted January 6, 2014 I made the purchase within Evernote to upgrade to Premium. The Tranaction through itunes has been paid, I have receieved a confirmation email from itubes etc. but still nothing from Evernote. It still says I'm a "free" subsciber Link to comment
Level 5* GrumpyMonkey 4,320 Posted January 6, 2014 Level 5* Share Posted January 6, 2014 I made the purchase within Evernote to upgrade to Premium. The Tranaction through itunes has been paid, I have receieved a confirmation email from itubes etc. but still nothing from Evernote. It still says I'm a "free" subsciber Hi. Welcome to the forums. I've flagged this for Evernote staff. They'll get in touch with you, but you can also click on the link in my signature for support and generate a support ticket. Link to comment
gbarry 2,658 Posted January 6, 2014 Share Posted January 6, 2014 Just sent you a request for receipt, and we'll get you taken care of. Thanks for reporting! Link to comment
trungedm 1 Posted January 6, 2014 Share Posted January 6, 2014 I upgraded to the Premium version through iTunes about 6:49AM, Jan. 6, 2014, and have not received the upgrade. I've logged out of Evernote and restarted it.Need assistance. I couldn't find a way to contact Evernote on its support webpage. Evernote username: trungedm Dear Trung,This email confirms your purchase of the following subscription:Name of Subscription: Evernote PremiumName of Application: EvernoteContent Provider: EvernoteDate of purchase: 01/06/14Subscription Period: 1 yearPrice: $44.99Payment Method: iTunes accountThe subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel auto-renewal or manage your subscriptions, click below and sign in.Developer's Support Page or Terms of Use: http://www.evernote.com/about/supportGo to iTunes.Regards,The iTunes Store team Link to comment
Level 5* GrumpyMonkey 4,320 Posted January 6, 2014 Level 5* Share Posted January 6, 2014 I upgraded to the Premium version through iTunes about 6:49AM, Jan. 6, 2014, and have not received the upgrade. I've logged out of Evernote and restarted it. Need assistance. I couldn't find a way to contact Evernote on its support webpage. Evernote username: trungedm Dear Trung, This email confirms your purchase of the following subscription: Name of Subscription: Evernote Premium Name of Application: Evernote Content Provider: Evernote Date of purchase: 01/06/14 Subscription Period: 1 year Price: $44.99 Payment Method: iTunes account The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel auto-renewal or manage your subscriptions, click below and sign in. Developer's Support Page or Terms of Use: http://www.evernote.com/about/support Go to iTunes. Regards, The iTunes Store team Hi. Welcome to the forums! Sorry to hear about your problem. You can contact Evernote on that support page by pressing the "get started" button and generating a support ticket. The link in my signature will take you there as well. I have flagged this post for Evernote staff. They should be getting back to you shortly. Link to comment
trungedm 1 Posted January 6, 2014 Share Posted January 6, 2014 Thank-you. I love Evernote. It has streamlined my workflow. Keep up the fantastic work! support ticket #297560. Link to comment
Jburlison 0 Posted January 6, 2014 Share Posted January 6, 2014 I replied to the email with the receipt anything else i need to do to expidite the process??thanks Link to comment
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