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Nancy M

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Nancy M last won the day on July 16 2015

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  1. Yes, you can even set this all up now, so you don't need to set a reminder for later. First pay for the Yearly Premium through the promotional upgrade. After you've completed your purchase, go to Account Settings page on Evernote Web. There you should see a link to Manage Subscription. Go to Manage Subscription. It will show you you're currently subscribed for Yearly Premium. You can then select Plus for the next year. It will direct you to Checkout to enter your credit card again (yes, we're working on fixing that flow so users don't need to enter their card details again), but on this new Checkout page, there should be text that tells you your Premium will continue through your Yearly subscription end date, and that afterward your card will automatically be charged for a Plus subscription and your account will be downgraded to Plus. Thanks for confirming, Scott!
  2. We're currently using a standard java currency formatter, but are considering moving to ISO codes for the clarity. Yes, the $46.99 is in CAD, not USD. Your charge will go to Evernote Corporation, which is located in the US. I've never heard of any of our Canadian users being charged a surcharge or exchange fee though.
  3. Indeed the price is currently 220 Argentine pesos. We're currently using a default currency formatter - hence the ambiguous currency symbols - but are looking into ways to improve the currency display to minimize confusion. Thanks!
  4. The Premium Yearly price in USD is $49.99. The price in Argentine Pesos is $220. If that's "very cheap" for you, then I encourage you to purchase an upgrade.
  5. If you're in Canada, we try to charge you in Canadian Dollars. If you're in the US, we try to charge you in USD. It looks like our different environments may be detecting your location differently, which is causing some confusion. I'll see if we can identify the currency more clearly going forward, but I can confirm that the USD price is currently $49.99, the CAD price is currently $57.99, and we did in fact change our prices last year in April.
  6. Debit cards are accepted as long as they have a Visa or Mastercard logo on them. Alternately, you can pay with Paypal or in-app purchase via iTunes or Google Play.
  7. We have an autoresponder that is supposed to email you a primer on the email feature after you send your first email into Evernote. The email tells you about the advanced features (like how to specify a notebook or tag), and informs you that as a Basic user, you can try out the feature, but you have a limit of sending in 5 emails for free. You're not supposed to get the "Note limit reached" email response until you hit your 6th email into Evernote. It's possible there is a bug in the autoresponder, but I need more information about your account in order to see what happened. Please file a support ticket and DO NOT post your actual username or email into the forum.
  8. Can you attach a screenshot of the message that you're trying to get rid of? Also what platform are you using?
  9. When you go to evernote.com via a web browser and choose "Sign In", in most cases you get logged into the Evernote web client so that you can access your notes and notebooks stored in your Evernote account. However, we don't support the web client for iPad or iPhone, hence the error message that tells you to download the Evernote app from the iOS App Store. If you're just trying to upgrade via your iPad, and you don't want to upgrade using iTunes in-app purchase on the iOS Evernote client, you can still upgrade via the evernote.com homepage. From the menu in the upper-right, choose "Pricing" if you want to compare the different subscription plans, or "Plus" or "Premium" if you already know which plan you want.
  10. @Shutez, thanks for your post. I really enjoyed reading it. There's just one thing I'd like to clarify. People frequently assume that we monetize free users by showing ads or mining your data for marketing partners. We don't. Our CEO codified this policy in the Evernote 3 Laws, which you can read here: https://evernote.com/legal/data-protection.php
  11. We just pushed a fix for the problem where the upgrade prompt shows in an infinite loop on Windows. You may see the prompt one more time, but then you should be able to dismiss it forever. If you see it again after that final dismissal, please holler in this thread and I'll see the message immediately.
  12. We just pushed a fix for the problem where the upgrade prompt shows in an infinite loop on Windows. You may see the prompt one more time, but then you should be able to dismiss it forever. If you see it again after that final dismissal, please holler in this thread and I'll see the message immediately.
  13. Nancy M

    Evernote Spam

    We just pushed a fix for the problem where the upgrade prompt shows in an infinite loop on Windows. You may see the prompt one more time, but then you should be able to dismiss it forever. If you see it again after that final dismissal, please holler in this thread and I'll see the message immediately.
  14. We are certainly not trying to "sucker people in with features and then hit them with fees." I joined Evernote almost 4 years ago. In these 4 years, we've added many Premium features while keeping the price essentially the same. We've also started off some features as Premium and moved them to Free. In these 4 years, the email feature is the only feature that has been moved in the other direction, from free to paid. The change was announced almost 3 months before the limit was actually enforced, so that anyone who relied on the feature for free would not be blindsided. In addition, this feature was not moved into the higher-priced Premium tier, but rather into the new and more affordable Plus tier. I don't think it is realistic for us to promise that no free feature will ever go away, but we are trying to improve our services to provide better value for customers. Many customers have been asking for a lower priced subscription for a while, which was why we created the Plus tier. The change to the email feature is part of that bundle.
  15. Fix should be out tomorrow for Windows.
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