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8er-moni

ios ANSWERED Upgrade to Premium via iTunes Not Working

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Hello!

I am waiting now for EN umgrade to premium for more than 24 hours, is this OK or something wrong?

Kind regards and thank you for an information.

Moni

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I have taken a peek at your account and your Premium subscription was cancelled. Last payment we saw was via iTunes on April 30. Could you have a second account you applied the Premium subscription too. If you have a receipt for payment can you please go ahead and submit a ticket with this information and the support team will take care of you. You can submit a support ticket by clicking on the link in the signature below.

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Sorry, I do not understand exactly, what you mean - I am german speaking!!!!

I have only this one account.

I have no receipt of thee payment since yesterday evening.

If I try now again to pay for the upgrade I get this message "You have still payed - or do you want to prolong? ... cancel or pay (again????)

20120712-200433-147.jpgbildercache_80x15.gif

Kind regards

Moni

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Sehr geehrter 8er-moni, was Phil Dean meint ist, dass die Zahlung storniert wurde. Sowieso sehen wir, dass sie die Zahlung nicht erneuern koennen, deswegen fragen wir nach die

Bestätigungs-Email die sie bekommen. Sollen sie die nicht bekommen haben, koennen sie die Rechnung im iTunes finden.

Wenn Sie die Rechnung gefunden haben, bitte öffnen sie eine Anfrage im KundenService hier:

http://evernote.com/intl/de/contact/support/

Vergessen sie bitte nicht, die Info der Rechnung in der Anfrage zu schreiben.

Dankeschön!

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Wir haben gerade ihres Konto auf Premium für eine Woche gestellt. Dies ist ein Geschenk von uns. Hoffentlich finden Sie die Rechnung, wenn nicht, teilen sie es uns bitte mit.

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WOW, danke vielmals ... dann kann ich meine dingende Planung weiter machen! Bis morgen!

Liebe Gr

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Da bis heute keine email gekommen ist, habe ich soeben auf Anraten von Herrn Schoffler (email support) "erneut" gekauft. Nun hat alles funktioniert ich habe nun bis einschlie

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I purchased a year-long premium membership as an in-app purchase in Evernote on my iPad, and an hour later, my applications on my phone, iPad and computer and through the webpage all still say I have a free membership! What is going on?

How long should I expect it to take to affect my account? I've checked my iTunes store account, and I have definitely been charged for the premium account and there is an order number. I have submitted a ticket through the support page, but because my account is still showing up as free it says that I will "receive a response as time permits, within the order your request was received."

I know that support isn't open on the weekend, but what can I do in the meantime to try and fix this issue?

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Hi. Welcome to the forums. I don't know what could have gone wrong, but the best course of action would be to contact Evernote directly by creating a support ticket (see my signature below). Once you get the ticket number, please post it here and keep us updated on the progress of your case. And, welcome to the premium club :)

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I have synced every version of Evernote I have, and I have checked on the web-client and it still says I have a free account. I submitted a ticket before I posted on this board and it's #16051-134786.

It really stinks though because I'm still listed as a free user so I'm afraid my ticket won't get answered very soon. I was really hoping there would be a way of getting a hold of somebody more quickly about this issue...

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I've given you a temporary upgrade, but if you can reply to your support ticket with a copy of your iTunes receipt, Support will be able to set your account to the right subscription.

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Actually, I don't know what the hold-up, but literally 2 seconds ago, when my Evernote was doing it's regular auto sync, that my user-icon became a badge of premium honor. I've been using Evernote for a while, and I have to say that it is reinventing both my and my fiancé's study habits, as well as how we stay organized together. I'm looking forward to us both being able to edit notebooks.

All's good, thanks for the help!

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oh, didn't read the update before I posted that, I will absolutely do that, but they haven't sent me one yet. Would a screenshot of my account activity page on itunes suffice, or should/can I wait until they send me the receipt to email you?

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Screenshot of the account clearly showing the payment to Evernote, amount, and the order number will work.

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I had the same issue in the last 24 hours. I paid for Premium account on Itunes Aussie store via EN for Mac and after one hour account had not replicated status. Raised a ticket to enquire 'why not' but was in a hurry to board an aeroplane with my notes so I paid again via InApp purchase on EN for Ipad which worked immediately. Raised another ticket (now in the elite queue :-) ) with evidence of double payment and single subscription. I am no longer in a hurry but posting to share I have had the same problem. Mañana .....

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So, I have sent in both a screen shot and the copy of my iTunes receipt when I received it, and I still have heard no word on what's going on with my account. My premium membership says I only have 4 days left. Should I resubmit my ticket as a premium member so that somebody actually gets back to me? I had really hoped that becoming a premium member would make Evernote easier to use, not more of a pain....

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I had the same issue in the last 24 hours. I paid for Premium account on Itunes Aussie store via EN for Mac and after one hour account had not replicated status. Raised a ticket to enquire 'why not' but was in a hurry to board an aeroplane with my notes so I paid again via InApp purchase on EN for Ipad which worked immediately. Raised another ticket (now in the elite queue :-) ) with evidence of double payment and single subscription. I am no longer in a hurry but posting to share I have had the same problem. Mañana .....

A very welcome note from the EN team this morning with a voucher reflecting my meagre investment. So, for me, it's all good! Thanks

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I have the same issue but i purchased a year-long premium membership as an in-app purchase in Evernote on my iPhone this is my

ticket to enquire 16051-136548

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I did Go Premium from the App last weekend. And still see my account type as Free??

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Hi Dacson, welcome to the forum :)

I think the best method would be to submit a support ticket here:

http://www.evernote.com/about/contact/support/

Once you get a ticket number you will know that the request has gone through. If you don't, try again as it may not have gone through.

Mention what you have done and how you have bought it. If possible include your itunes receipt so that they can see that you have paid (or some record of payment)

If you could post your ticket number here in the forum, one of the staff that roam the forums will be able to keep track of it as well.

Let us know how it goes :)

Related thread:

http://discussion.evernote.com/topic/28438-purchased-premium-account-through-itunes-didnt-work/

@Evernote - Is there some issue with this? Seen a couple of threads about it recently.

Scott

EDIT: Probably don't need to ask, but have you synced recently as well?

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Thanks for your reply.

I did on 13/08. But no response so far.

Ticket # 16051-135882

Was purchased via in App Purchase.

Information from iTunes.

Billed To:

******

AUSOrder Number: MH02YM8WKN

Issue Date: 10/08/12

Order Total: $46.99

Billed To: MasterCard .... 9684

******

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Ok, now that you have posted the ticket number, one of the EN staff may see it and see if they can see what is happening. :)

If you haven't already, update the ticket with that info, so that when the ticket is looked at, it is there for them to see.

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I had this same thing happen to me last weekend, I've submitted a ticket, started a topic, and 3 days later nothing really has been done about it. I was given a temporary upgrade until my account was sorted out. I sent in my iTunes receipt and a screenshot of my iTunes account, basically everything asked for and still nothing...

I wouldn't expect much from your ticket, since you are still listed as a "free user" your ticket will be answered "as time allows". Nevermind the fact you just forked over $50....

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We're experiencing unusually high volume at the moment, but we're trying to comb through the free user queues for payment related problems to bump them up in priority.

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Still a Paid Free User so far. This thing has rang me a bell... One would think that upgrading from a free user to a Premium user would be the smoothest progress for any product!

No wonder Wozniak said that Cloud will cause next big problems....

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I purchased evernote premium through my ipad on Saturday - it's not showing up anywhere. I made a support ticket, but - since I'm not premium, I'm not sure it will get answered - that ticket is: Ticket # 16051-13967

My billing stuff (cleverly edited) - is below - please help!

Billed To:

XXXXXXX

Order Number: MGZBV6NL3F

Receipt Date: 08/18/12

Order Total: $5.24

Billed To: Visa .... ****

spacer_999999.gif

Item

Seller

Type

Unit Price

spacer_999999.gif

Evernote, One month

spacer.gifReport a Problem

EVERNOTE

In App Purchase

$4.99

spacer_999999.gif

Subtotal:

$4.99

G.S.T./H.S.T.:

$0.25

spacer_999999.gif

Order Total:

$5.24

spacer_999999.gif

Please retain for your records

Please See Below For Terms And Conditions Pertaining To This Order.

Apple Canada, Inc.

You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies

Tax Registration #R100236199

Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/ca/support/itunes/

spacer.gif

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When you log into EN via a browser, does it show your account as premium?

Have you sync'd Evernote on your iPad?

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I have this same problem. I have logged a ticket for this issue. As I am not yet premium (although I have paid) it states that my issue is a lower priority that the premium account. I expected an instant upgrade. This isn't a good start! I am evaluating Evernote against its competitors and so far, although it looks promising it looks to be a bit rough round the edges.

My ticket is Ticket # 16051-140196.

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I purchased evernote premium through my ipad on Saturday - it's not showing up anywhere. I made a support ticket, but - since I'm not premium, I'm not sure it will get answered - that ticket is: Ticket # 16051-13967

My billing stuff (cleverly edited) - is below - please help!

spacer.gif

FYI--this ticket number is from September 2011--I checked the rest of your ticket history and we haven't received anything related to billing yet. We've gone ahead and given you a short term upgrade to Premium while we work on your issue. We're still identifying where these incorrect upgrades are coming from. Your info (and anyone else who is running into this specific issue) will go a long way to helping us triangulate. Here's what I need you to do:

Submit a ticket as Pre-Sales, which will help us identify your ticket faster. You're Premium temporarily, but anyone else having this issue, if you submit, we end up having to search through the free queue to find you. Submitting a Pre-Sales request helps us parse these out faster in the queue. In the ticket, flag your issue, let us know your physical device, where you are located, and provide a copy of the receipt (similar to what you've done in this post).

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Sorry - I missed the 1 at the end of the ticket number.

How does someone submit the ticket as pre-sales?

Thanks for your help - it's working now

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Select "I'm having some other problem not listed here" and then "Presales Questions".

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I have the same issue. I posted a ticket.

I upgraded but it's not showing that I did upgrade. I need the sharing features asap... I'm in the midst of trying to get a whole company to use Evernote, so this looks really bad right now....

Can someone help?

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I seem to be stuck in a catch-22. I have paid for an upgrade to premium, (via an iOS in-app purchase) and have the receipt from Apple, but my EN account still lists me as having a "Free" account. And since it thinks I'm Free, I can find no way of contacting support about the problem, short of waiting until they get around to answering all of the Free account support tickets that have piled up in front of me. That means I have paid for features that I need and am not getting. There needs to be a way for upgrade problems to get through to support!

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This is an intermittent problem we've been seeing with the app store, and our billing/payments people are working on figuring what the issue is. I've found your ticket and sent you the requisite information we'll need to help out (receipt and activity log).

Btw, as far as getting through to support for upgrade issues, we do have a billing issue option with ticket requests (which you correctly submitted under). This is the primary spot we've been checking for these kinds of upgrade issues, though you are correct, the Catch-22 you're running into as a Free user is you'll see slower tech support since the system is still identifying you as Free.

Reply to that ticket and we'll get you set up. Anyone runs into any other issues, feel free to flag them here, but even if you don't, rest assured that users who run into the in-app billing issue (and report the issue) will get taken care of as Customer Support chews through the daily Free queue.

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Dacson/gfantsaez, you both should have received the appropriate Premium upgrade according to our support system. Thanks!

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Thanks gbarry, I've sent along the requested info. I do hope this can be resolved quickly as I have an urgent need for the sharing / edit and offline notebook features. Deadlines are looming!

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Thanks gbarry, I've sent along the requested info. I do hope this can be resolved quickly as I have an urgent need for the sharing / edit and offline notebook features. Deadlines are looming!

You should be Premium now as of yesterday, 7:30pm PST. Sorry for the delay!

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Paid for premium.

Same boat here. Paid for premium over a week ago. I see that my credit card has been charged in my credit card account, but I see nothing under purchases in the app store. I even tried to purchase premium a second time, but I received a message saying I already have premium service or words to that effect.

I resynced all devises and checked the web account. Nothing.

Also, the iTunes login window pops up everytime I open Evernote. This started right after I paid for premium service. I sometimes enter the password, and nothing happens. Other times I just hit cancel and again nothing happens. Either way I am still able to work in my free account. (That is if it does not crash as it has been doing more frequently since paying for the upgrade.)

Ticket # 16051-147077

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Thanks, gbarry for getting my account straightened-out. There is one small lingering issue that seems related, and didn't stop happening when my account was manually upgraded. I thought I'd put it here to give those who are troubleshooting the problem one more piece of the puzzle...

I have Evernote on 4 devices: a Mac, a Windows PC, iPhone, and iPad. When I originally tried to upgrade my account I did it from my iPad as an "in-app purchase". Ever since then, every time I open the Evernote on the iPad I am prompted for my Apple ID's password. It doesn't seem to matter if I enter it & tap OK, or just cancel. It happens every time, and only on the iPad. I've tried deleting the app, reset the iPad, re-download Evernote, basically all the normal "kick-it-in-the-pants" stuff you would think to try.

Hope this is of some use, and I wonder if anyone else is seeing this, and if they found a solution.

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Yes, I experience now the same problem. I have Evernote apps on my Mac, iPad and iPhone and every time I open the iPhone's app (where I bought the premium account) I get that pop up requesting for my Apple ID's password. I believe the app is trying to make the upgrade process but nothing happens.

I also erased and reinstaled the app, etc, but the problem remains. Hope anyone can help me soon, I mean, I want to pay for the (great) service Evernote gives but the time I decide to upgrade I have this problem. Oh well...

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I did not get this problem until I upgraded my account, so there must be some kind of connection.

I tried the 'logging out and back in' trick but the problem persists.

Thank you for the reply :)

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And you paid via iTunes? Because we're not seeing a record of payment from iTunes on the account attached to the email address in your forum account - so this error is pointing towards you might need to login to iTunes (possibly from a computer?) and update your settings there. Sometimes there's an ToS agreement you need to accept, sometimes you need to fix your payment settings with them, and you won't see it till you access iTunes from a computer, and until then it keeps prompting for password.

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Yes, I paid via iPhone's in-app upgrade. When I try to repeat the process I get the pop-up message that I have already bought that upgrade.

I attached a screen from my iTunes purchase history (it's in Portuguese, the code is: MHY7M1W3M), this is the first time I have a problem buying something from the App Store and my account card is OK.

Can you help?

post-103563-0-80907200-1346965337_thumb.

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@johnchen - I pulled the only ticket I could find and found that the agents applied your annual subscription as soon as we received your Receipt. Is there another ticket that you submitted where we did something that you're unsatisfied with?

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#5 tpcou

Same thing except message says "in-app already purchased, have not downloaded"

Very frustrating ... paid for upgrade over the weekend to work offline to prepare for interview. Interview this morning...no help or assist from EN... only a support ticket# and still waiting. Chat unavailable when I click to request (three times today).

Where do I get the Premium version download after purchasing upgrade in-app??? A simple function.

Have another interview tomorrow morning at 8am! Need the download!!

Ticket #: 16051-149906

Date Created: 9/10/2012 06:50 AM PDT

Platform: ios version 5.1.1 - iPad2

Title: I have some other problem not listed here

Details: Paid for Premium, where's my download?

I'm logged in, clicked on settings, purchased Premium...I get response prompt-- in-app already purchased, have not downloaded--

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Same problem then just read those who show free accounts do not get answers from the other forum post in August. My premium expired and I tried to update at iTunes store. Nothing. Now afraid I am charged too many times. I sent email but to be fair I haven't given them long to answer. But when I read the other forum it says to post problem because once it is free they do not answer. Have no idea if this is true this is my first problem but posting as suggested. I love Evernote and really need mine as well. It is my most used product. Thank youTicket # 16051-150839

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Free support is exactly the same as Premium, Premium get dealt with first that's all.

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I'm on top of these and will update the thread once I confirm everyone's upgraded to Premium. FYI, if you haven't submitted a receipt along with those tickets (a log is nice too but not necessary for the upgrade) we'll be requesting that you send along one to confirm purchase.

Thanks for continuing to work with us as we resolve the in-app billing issue.

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Ummm well I was premium for over a year. I was trying to avoid the time delay and my account went to free. Now I have paid several times and my account shows free. So since I was premium and it went back to free an get no assistance?? I was premium. Or could it be due to this being Apple news day? The rest of this thread seems to have had the same problem in August. Trying to access my receipt but the store is down. Can anyone give me an idea what might be wrong? Thanks much. Evernote is kind of important to me since my work is on it. I see I only have three posts now because after all this time as Premium and two accounts I am new. Geez..... Should I be asking for a refund then? It said this morning I purchased this three times in Itunes Thanks to anyone out there that can help me. TxTicket # 16051-150839

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Umm didn't see above. Apple is now down so I hope I get a receipt my bank was debited. Do you want my bank post? Thanks Gberry

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Umm didn't see above. Apple is now down so I hope I get a receipt my bank was debited. Do you want my bank post? Thanks Gberry

Let me look into your ticket first and respond with what we'll need exactly. I don't want to ask you for more than you need to provide (if you have multiple charges for a single month we'll want to refund all of those appropriately, for example). Apple's probably down or slow thanks to their new announcements, so I suspect we'll be back up and running there for receipts as well. Again, let me first take a look at your ticket.

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Alright, everyone should be resolved above. Loanme5, you have been successfully upgraded to Premium, Tpcou, I have sent you a request for more info, and Yogagrl, you should have Premium as of today and have successfully paid. I show no new in-app purchases for you, but just in case, please reply to that ticket with your receipts if you have them. Any multiple billings for this month will need to be looked at, and if you've been charged multiple times for this month while trying to renew, will be refunded.

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Thank you. You guys are much quicker than I thought. I have until November so I believe they debited me two months. That is fine and I will not run out next month I see on my account. If the receipt is different I will send in another ticket. But again thank you for being so fast!!!

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Purchased Premium version just now and no sign of upgrade -- need the space, free version is full!

order # MGFKKZYVW9 -- one month purchase

Thank you,

Brandon Pousley

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I too have paid for a premium subscription but it still shows up as free and I need the sharing!!!!!

Thanks for upgrading to Evernote Premium

Sync your computer, phone or tablet to enable Premium features. You may have to restart the application.

Have restarted, synced, deleted cookies, submitted a ticket, checked for updates online, checked for updates in teh app, taken a shower, can't think of anything else to do. Please help!

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I too have paid for a premium subscription but it still shows up as free and I need the sharing!!!!!

Thanks for upgrading to Evernote Premium

Sync your computer, phone or tablet to enable Premium features. You may have to restart the application.

Have restarted, synced, deleted cookies, submitted a ticket, checked for updates online, checked for updates in teh app, taken a shower, can't think of anything else to do. Please help!

Did you do what gbarry suggested earlier in this thread???

I'm on top of these and will update the thread once I confirm everyone's upgraded to Premium. FYI, if you haven't submitted a receipt along with those tickets (a log is nice too but not necessary for the upgrade) we'll be requesting that you send along one to confirm purchase.

Thanks for continuing to work with us as we resolve the in-app billing issue.

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Purchased Premium version just now and no sign of upgrade -- need the space, free version is full!

order # MGFKKZYVW9 -- one month purchase

Thank you,

Brandon Pousley

Hi Brandon, I'll need you to submit a support ticket, along with a copy of your purchase receipt, at the link in my signature. We'll be able to process from there.

I too have paid for a premium subscription but it still shows up as free and I need the sharing!!!!!

Ditto here Maggie. I've located your ticket and requested the receipt from you, thanks. Anyone running across this in-app billing issue, please submit a ticket and provide your receipt for the fastest support response. Even if you don't notify us, rest assured we will get to your request, it just will be at the speed of the Free queue (still pretty fast) rather than faster Premium response times.

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@johnchen - I pulled the only ticket I could find and found that the agents applied your annual subscription as soon as we received your Receipt. Is there another ticket that you submitted where we did something that you're unsatisfied with?

To be fair and direct, I appreciate the prompt help by your Evernote agents and also satidfied with the final/intermediary remdey, but there are other things I would like to share for your consideration.

I do believe that tickets relating to billing issue are handled with higher priority than other issues, but the statement or practise that "Evernote is closed on Weekends and US Holidays" is particulary irrating for any ticket submiited on Friday for anyone in frustrated mood. As a matter of facts, it took 4 days (or 5 days if time zone is considered) for me to get your inital reply. That is definitely an upset user experience for a daily Evernote User.

Another side issue related to the subject line of the Ticket in which slightly different requirement are stated as below:

1. please ensure you keep your Ticket number (#16XXX-14236X) in the Subject Line; or

2. You MUST enter this subject line exactly or we will NOT receive your message. Subject: Ticket #16XXX-14236X

It is rather confusing to me as "keeping" can be distinct from "exact", and complicated by the situation of one of my email "keeping" the subject line but of minor important haven't been addressed. Wouldn't it be better to have a unified guidance on the subject line requirement the latest email reply of same subject will keep all previous conservation and attachment for better reference for both parties?

And that there remain a small technical problem being unsolved. The password prompt pop up each time when I open Evernote on my ipad, which should not be an normal application behavior.

Lastly, I hope Evernote will soon be (or remain) in a viable business model for better and continued services for the community.

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Hi - Same problem here.

Lodged ticket number #16051-156063 with included screenshots of itunes receipts

summary:

Purchased 1 month upgrade via in app upgrade on iphone

No change in status from 'free' account

in iphone if I try to repurchase upgrade - it says "you've already purchased this but it hasn't been downloaded. Tap OK to download it now" - when I hit OK nothing happens.

tried updating / resynching everything - still stuck as free user rather than premium

can you please check the ticket number and upgrade my account?

thanks

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problem resolved - kind of.

used evernote on my ipad - "purchased" another one month subscription to update it.

Unfortunately it actually did purchase another monthly subscription.

Evernote got back to me saying they can only see record of my second subscription - told me to take it up with apple.

contacted apple and they cancelled my first charge.

so everything is fixed for me - but it doesn't explain the original purchase that never went through and was never really fixed

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Just wanted to clarify something -

Unfortunately when there's an iTunes issue, we don't have the ability to offer a refund directly. However, we do provide instruction on how to get a refund from Apple.

We can also offer a gift certificate if you'd like that instead - you can use it to extend your Premium.

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I'm also facing this issue; I've provided a screenshot of the 'already purchased' message from my iPhone, as well as a screenshot of my iTunes purchase history showing the upgrade, in Ticket # 16051-159214.

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Allgeek, I've gone ahead and provided a one month upgrade and responded to your ticket, thanks for providing the receipt and sorry for the delay in Premium.

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I also have upgraded to the premium account thru the in store app. It says that it's purchased but not downloaded. What does that mean? And how do I fix it?

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Hi, same here, I have purchased premium account but still not working. Need the offline feature ASAP. Thanks, my ticket 16051-160049.

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I also have upgraded to the premium account thru the in store app. It says that it's purchased but not downloaded. What does that mean? And how do I fix it?

Mlynn, please submit a support ticket with a copy of your receipt and we'll get you upgraded appropriately ASAP.

Hi, same here, I have purchased premium account but still not working. Need the offline feature ASAP. Thanks, my ticket 16051-160049.

Checked, looks like you were appropriately handled. Sorry for the delay here.

Same for me... Ticket # 16051-160276

Rob, see your ticket is still in queue and I've escalated and provided them the info they need. You should be upgraded lickity split.

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We upgraded the evernote account my boss uses through the app on his iPad to the premium subscription for a year. His account still says its a free account. We submitted ticket #16051-159755 and submitted the apple receipt. It was updated on 10/02/12 and he has reached the max for the free version. Can you please resovle this. Thanks

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I've had this issue since 9/29 and have provided all requested info...twice, yet still haven't seen my account converted to Premium. This reminds me of an old Seinfeld episode. You know how to take the reservation.......You just don't know how to hold the reservation. A week to address this would fail any Customer Service Dept's, lowest level of acceptable service. Disappointing... .

Ticket #16051-159886

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Tried upgrading to one year Premium this weekend, in-app purchase from iPad, same issue. Tried upgrading from my iPhone and was charged again... Still not upgraded. Every time I open EN on iPad or iPhone, a window pops up asking for my Apple ID.

Please help resolve these issues: double charge on my iTunes account, upgrade not going through, and the Apple ID repeated request bug.

Ticket #: 16051-163282

Order numbers: MHBH4WL9KT and MHBH4WMFF1

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jromero: your administrator's account has been upgraded to a full year, looks like we got in pretty early on the third to set you up with a week premium while we waited for the log, but I've gone ahead and upgraded you fully, as you've provided the receipt.

randylscott: thank you for the receipt, you've been upgraded as well.

DBShort: checked and your ticket's been assigned and is being worked on, but looks like we still need your receipts for these purchases. Once we get the receipts, we'll refund you one purchase and fully upgrade you for the other.

Margrij: thanks for the receipt, you've been upgraded as well in tune with your payment.

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I'm still showing as Free and I paid to upgrade to Premium 7 days ago...pd in iTunes. Please help...

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jromero: your administrator's account has been upgraded to a full year, looks like we got in pretty early on the third to set you up with a week premium while we waited for the log, but I've gone ahead and upgraded you fully, as you've provided the receipt.

randylscott: thank you for the receipt, you've been upgraded as well.

DBShort: checked and your ticket's been assigned and is being worked on, but looks like we still need your receipts for these purchases. Once we get the receipts, we'll refund you one purchase and fully upgrade you for the other.

Margrij: thanks for the receipt, you've been upgraded as well in tune with your payment.

THANK YOU.

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You're welcome all. Happy to do my part, this is a frustrating issue and we're on top of it, but until it's resolved we're going to respond to all inapp billing errors as quickly as we get them.

My ticket # is 16051-163487.

Will need your receipt to confirm and upgrade--responded in the ticket as well. Thanks!

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gbarry, I am having trouble pasting the screenshot of the receipt, so here are the details:

Date: 10/2/2012 @ 6:12am

Order: MGK89G8MWY

Invoice: 213039496243

1 month of Evernote @ $4.99+tax

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Still waiting for Premium upgrade… Submitted all requested material - iTunes receipt, order number, invoice number, activity log, user name, linked email. Still no upgrade...

Ticket #: 16051-163282

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Mine isn't upgrading either, Receipt No.178040353110, Order ID: MH5ZLQ0W34.. Sent off a support request, ticket #16051-165741

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I upgraded to premium but cannot use chat as Evernote is seeing me as a free customer. Left phone message twice, two support tickets. I think evernote is picking up on my old email address which was rwstraley@earthlink.net. My email address is now different so I get no communication from you in an email. I am rstraley373 My order# I have left three times. my phone is xxxxxxxxxx. Premium Annual plan $45.00

Total:   $45.00

You should receive an email from Evernote confirming your purchase.

Thank you for upgrading,

– The Evernote team

650-257-0885 Their#

(#362618 for reference).

USPS Priority

Can you give me a call to straighten this out? Thanks, Robert

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Ace, you should be upgraded.

DBShort, looks like you've been upgraded as well and the bug is being reported and tracked.

Darren, you should have received an upgrade as well and the bug is being looked at.

Jennifer, you should have received an upgrade.

rwstraley, looks like you've been upgraded as well, but I'll be following up with a PM to ensure it's to the right account.

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Hi!

I've the same problem.

My Support Ticket # 16051-167856

My Order ID: MGN7J713DK (Apple Store)

I'm still interested in using your software and I hope to get solution quickly.

Otherwise please refund me and I'll find a solution by my own.

Thanks a lot.

Kind regards,

David

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Hi, I'm having similar issues after the Premium iOS in-app purchase last night; my devices are still showing as free. I did file a ticket:16051-168605. Thanks!

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Same problem with me. Tryed to extend my account with the inapp buy function but that crashed. Extended via the wepage.

Now everytime when I start Evernote on Iphone I should enter the AppleID - that is really annoying. I they dont fix that I move to another product.

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