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GrumpyMonkey last won the day on November 11

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4,153 Your Knowledge Knows No Bounds

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  1. GrumpyMonkey

    Possible security breach!

    Please report this to customer support. It might be unauthorized access to your account due to any number of reasons — not necessarily a security breach at Evernote (actually, at Google, because EN is using their servers now). The more information customer service has, the sooner they can help you out. In the meantime, it never hurts to change your passwords (random, long, and unique—use different ones for every site). A password manager is helpful for this.
  2. GrumpyMonkey

    Mac 7.6 Beta 1

    The bugs that I’ve run into, such as notes that don’t sync properly, seem rather serious. Those are ones I don’t think should exist in any beta, because it means a fundamental, core feature (as I define them) is broken. Some messiness in rolling out a new design like this seems inevitable, and I‘m not terrible bothered by it.
  3. GrumpyMonkey

    Some Notes Refuse to Sync

    Hi. I’ve had the same problem. Who knows why. I already reported it to the staff. Going forward, I’d recommend good backups (TimeMachine) and occasional export of all notes as html. It saves a lot of headaches.
  4. GrumpyMonkey

    Apple Pencil and Note Taking With Evernote

    Hi. I think you’ll find GoodNotes or some other dedicated app is simply better, and it is exceedingly unlikely that Evernote will somehow leapfrog them to become a superior one. This is true of any app (apple notes, for example, is also inferior), because, especially in iOS, apps that specialize tend to be more useful than ones that try to do everything for everyone. Is Evernote the problem? Maybe. Penultimate was never a good fit for my workflow (PDF annotations and notetaking in multiple languages, including vertical, left to right ones). But, it did work well for some folks. So, when Evernote bought it, I guess there was some potential there for something. Similar to Skitch, though, it seems to be a tough thing to turn it into aan industry leader without losing focus. Eventually, Evernote sloughed off most of its app ecosystem, and here we are today—I doubt Evernote is likely to go back to intensive development of multiple apps, which is the only realistic way they could compete with other dedicated apps. At any rate, GoodNotes with backups in PDF to Dropbox makes everything available to any device (even Windows), the content is OCRd, and it is easy to get into Evernote.
  5. GrumpyMonkey

    Search appears to be broken

    I have had the same issue for at least teo months (reported here on the forums and to CS), but I’ve observed it happening when I’m offline. While online, everything is fine, and all my notes are downloaded for offline use, but as soon as I lose an Internet connection (on a plane, train, etc) nothing can be found. Perhaps, in your case, the VPN could be losing the connection and that might kick you “offline.” Does this seem like a possibility? I see the spinning that usually indicates a problem with the Internet connection. The solution? Never go offline It might help to make table of contents notes for important stuff and save that note into your favorites. Hopefully, at some point, Evernote will get this sorted.
  6. GrumpyMonkey

    Is a PDF Searchable if OCR'd?

    Indeed, for many, many years the documentation has mistakenly said that PDFs are searchable for Premium and Business members. We've recommended before that they change the wording to indicate that PDFs get OCR'd for Premium and Business members. As DT noted, PDFs can be searched at any subscription level. One interesting thing about Evernote's OCR (still supplied by ABBYY?) is that it can be done in two languages simultaneously. That's pretty cool, and generally not available in other software, so it is sometimes a good idea to let Evernote do the OCR instead. If a document is OCR'd when you upload it, Evernote will use that version, and will not OCR it, so you have to make that decision before uploading.
  7. Rather than hacking detection (as you said, it’s not hacking), unauthorized devices or new logins ought to be detected and an email sent to users (like gmail does).
  8. This is obviously serious, and needs to be looked into, but I am not so sure about "hacked." There are several very easy ways to gain access to someone's account (in any service), and one of those is to try out passwords / login details obtained from a hack of any service, even if it is totally unrelated to Evernote, because people often re-use the same password across sites. This is probably going to be done by a "bot" of some kind, so no amount of human speed is going to help you out. And, I wouldn't be surprised if they use a VPN, which masks their identity by routing their connection through a server in another country. VPNs are pretty common, and the IP address probably doesn't tell us a whole lot about where the person actually is -- it could be your next-door neighbor or the person sitting next to you in the coffee shop just using a VPN. "Hacking" an account (to me) implies some sort of problem with the service. Gaining unauthorized access seems the most appropriate. It's a minor distinction, but making it reminds us about the need to regularly change passwords, use two-factor authentication whenever possible, use random passwords, make our passwords long, and make them unique. I agree that a notification would be nice
  9. GrumpyMonkey

    ANSWERED iOS app version 8.0 crashes on launch

    I'm on 8.16 here in Japan. Maybe there is a lag because I'm in the Japanese app store? At any rate, no crashes for me at this point. I'd recommend contacting support.
  10. GrumpyMonkey

    Thoughts on iOS (2018/10/01)

    12. Note numbers don't match This is something that seems to crop up every once in a while (according to my memory of the last decade, at least). A notebook in iOS (iPad and iPone) has 18 notes (2 from a while ago that shouldn't be there, but are) and OSX has 16. Why? I don't know. There's nothing special about the two notes.
  11. GrumpyMonkey

    Thoughts on iOS (2018/10/01)

    9. (New) PDF files not displaying Same as 8. I can't view a bunch of my files online or offline. I just have blank squares where I ought to be seeing files. I open my Mac and it's all there. So... at this point, all I can rely on Evernote to do in iOS is display text. And, even that may / may not be searchable if I'm offline. This isn't a good situation, I'm afraid. I reported some of this stuff a while back via tickets already and no movement yet. I hope you'll at least consider looking into this Again, I'm not requesting a new feature. It'd just be nice to consistently be able to see images and PDFs in iOS. 10. "Intitle" search isn't working Sometimes stuff comes up, and sometimes it doesn't, even when working online. This is a new one for me. At the moment, an intitle search that should pull up the note I am viewing can't find anything. The note is right there in front of me, but the search cannot find it. Usually intitle works, but I've had this happen multiple times recently... *an addendum to #8: iOS can't see the image, my Macbook Pro can't see the image, but my Macbook can. I cannot explain it. I have them all sitting in front of me right now, all synced, and still no luck. It's a note from back in July with no changes either. At this point, I have to throw my hands up in the air. I do hope you'll get this sorted. * the notes that are causing me problems appear to all be from before July, when I moved many of my notes into a local notebook in order to avoid a different problem (reported). Perhaps there is some kind of connection with the fact that they were in a local notebook. 11. Export problems I'm trying to export my notes. But, the content of some notes cannot be downloaded. I am guessing it has something to do with the issues described above. It seems that I'll have to export hundreds of notes via copy / paste. This will take a while, I'm afraid. Obviously, this isn't an iOS issue (I think this thread got moved here, because I didn't mean for it to be here). If you could pass this along, I'd appreciate it.
  12. GrumpyMonkey

    What is this Evernote Death Spiral thing?

    Your files are automatically downloaded and stored on your computer (assuming you login using your computer -- mobile devices need to be a paid plan, and you need to then set the notebooks to be downloaded for offline use). If Evernote disappeared in the next few seconds, all of your data would be fine. And, the additional backups mentioned above ensure that even if your data is somehow corrupted and synced to every device, and all of your note histories were destroyed on Evernote's servers, you'd still be OK. In other words, death spiral or not, you're fine.
  13. GrumpyMonkey

    Where are you Evernote?

    Same for me. A free account I log into from any machine, with stuff in it I need anywhere, and another main, paid account for everything else. No dopplegangers here either. My free self has a more marked receding hairline, but otherwise he’s the same as my paid self.
  14. GrumpyMonkey

    Where are you Evernote?

    I'm not sharing much stuff now either. There was a time when I did, and I'd like to, but it became too much of a hassle. If I were a business user, I think I'd either have to sit down and get myself sorted, or I'd be on Evernote's case about it. As an individual, though, my biggest issues are elsewhere, so it isn't something I'm losing sleep over. Returning to the thread topic, I'd be thrilled to have monthly podcasts and perhaps a monthly rollout of a major bug fix / existing feature improvement.
  15. GrumpyMonkey

    Thoughts on iOS (2018/10/01)

    8. (New) JPG files are not displaying They show up fine on my Mac. They're just a blank square in iOS. This has happened before, to be honest, but I just deleted the notes back then and recreated them from scratch. That seemed to fix stuff. This time, I can't be bothered. It'd be nice if the images just displayed, especially when I am nowhere near my Mac and trapped with a "broken" file.