Price increase

[jeanmiele 29]

I’ve been using Evernote for 15 years. I think it’s pretty crappy to increase the subscription price by nearly 100% in one jump, especially after disabling the ability to back up or export notes. I liked you guys better when you relied on having a great product to retain customers. Now that you’ve made it nearly impossible for me to migrate to another app by disabling my ability to export notes, this price increase feels like a mugging. 

[gazumped 9,819]

7 minutes ago, jeanmiele said:

disabling my ability to export notes

It is still possible to export notes from any desktop application to ENEX, HTML or PDF.  This is a mainly user supported forum by the way,  so 'we' haven't done anything.  If you can specify your device, OS and Evernote version maybe we can help?

[cgk 30]

I've just checked, and I've been a paid customer for 15 years, but I think I'm out at this point - just getting too pricy. I can understand if people see value in widgets, tasks and calendars - I don't use any of that so the value of those features is zero to me. 

It will be a hassle exporting everything, but that's life! 

 

[stu_ck 21]

The new features that come with this price increase also remind me of what appears to be the direction of travel for Enterprise, i.e. Teams and Enterprise features. More and more the product appears to be being optimised for business use, which is fine but means that individual users are likely to become more and more an afterthought (and/or find ourselves paying for features that are just a lot less valuable for individuals). 

 

[gazumped 9,819]

1 minute ago, stu_ck said:

More and more the product appears to be being optimised for business use

We must be using differemt products.  Collaboration is handy - with your partner,  kids or colleagues - and that's about the only thing that I might see as being vaguely business.  Evernote's other stuff from tasks to calendars is surely only what any busy individual could need...

[Wanderling Reborn 107]

On 5/20/2023 at 11:28 AM, Dave-in-Decatur said:

Said it before, perhaps bears repeating: can you point to a price increase since 2017? What squeezing? When and whom? Keep saying it, but don't expect it to be accepted without evidence.

Here you go. It's actually 2016, I was off by a year.

https://www.theverge.com/2016/6/28/12052056/evernote-price-changes-basic-plus-premium

Then there was this  in 2021

https://evernote.com/blog/new-features-plans-for-personal-professional-productivity/

I believe some features were bumped into higher priced plans, or did they just freeze legacy plans pricing and features ? I wasn't a paid subscriber by then so not sure if that's when it happened. 

[Dave-in-Decatur 2,247]

8 minutes ago, Wanderling Reborn said:

Here you go. It's actually 2016, I was off by a year.

https://www.theverge.com/2016/6/28/12052056/evernote-price-changes-basic-plus-premium

My point exactly: no increase since 2016, so where's the "squeezing instead of growing the service"?

[werweeks 0]

Too many posts to read through right now, but like someone else already said (I think it was @Lax90210), I'm not here to complain for no reason, but to add my voice so a company I have liked can hear what their subscribers are thinking. Or at least some of their subscribers. I've been with EN since 2011. I've gone through phases of trying something else and have come back to EN because they have some great features/function. I almost left at the last price hike. The biggest problem I see with this type of app subscription, is you never know when a price-hike will happen. And when you use it for so much info, it's like they've got you by the items that hang in the lower region (please excuse me - I couldn't think of another way to put it), and they can do whatever they want. And that's true - they can. I'm all for capitalism, but like all capitalism, it depends on the person/people behind each corporation/business. They can be moral or immoral. Greedy or not. I'm not saying the people behind EN are greedy, however, things like this price-hike make me wonder. It's strange that instead of just trying to attract newer users and go for bulk, they are willing to lose current subscribers. Sure, some people have plenty of money to just say "suck it up," but for the rest of us, it's getting harder to justify paying that much every month and year for something that we may be able to find a suitable replacement for, even if it's inferior.

So let me reiterate (and Evernote, I hope someone from your company is reading this), people like me are going to stop TRUSTING companies that do the "bait & switch" thing. Put all of our "stuff" into your app with a reasonable price tag initially, then once you've got your hooks in because it's an app we depend on, raise the cost, almost double! And then not expect people to be frustrated (although I'm sure you expected it and just didn't care enough).

Sure, you can charge whatever you want, but remember the trust issue. That could easily tank your business. Look at Walmart, Home Depot, Amazon. They didn't get big charging the most. Quite the opposite.

I thought AI was supposed to automate things more, so wouldn't there be saved labor cost soon once it's implemented? And I realize there's development costs but I'd sure like to know how much that really costs and how many paid subscribers they have? How many million? At $10 a person average (just guessing as I've no idea)?🤔

Ok, I'm done for now. Now I need to figure out what I'm going to do with my EN.😑

[werweeks 0]

On 5/23/2023 at 8:14 AM, jeanmiele said:

I’ve been using Evernote for 15 years. I think it’s pretty crappy to increase the subscription price by nearly 100% in one jump, especially after disabling the ability to back up or export notes. I liked you guys better when you relied on having a great product to retain customers. Now that you’ve made it nearly impossible for me to migrate to another app by disabling my ability to export notes, this price increase feels like a mugging. 

You can still export. It's just more difficult than before. Not happy with the huge instant increase either.

[agsteele 1,858]

I can export notes and notebooks. Doing it by notebook is the best route.

[werweeks 0]

1 minute ago, agsteele said:

I can export notes and notebooks. Doing it by notebook is the best route.

Yes, I just checked and found that too. Not as easy as it used to be, but at least they're not holding us hostage. That would have been more than disappointing.

[PinkElephant 5,545]

To export by notebook has always been the way to export notes - it was the method proposed by EN in the help pages either.

Technically with legacy one could export „all notes“ - but ended up with all notes on one big heap. The ENEX file format has no notebook information. Anybody who tells otherwise has never tried.

[MrTT 7]

Evernote user since 2008 and paying since it was introduced. 

That ends now. 

The new price they quote me is even higher than that new customers are getting. They write $130 which is 902 DKK. But new customers get in at 759 DKK ($109) according to the website. 

[MrTT 7]

Here’s a tip:

Go and cancel your subscription. And you’ll instantly be offered 40% off the next year if you stay, if you plan on staying. 
 

I won’t be taking it though.

[Dave-in-Decatur 2,247]

As long as you're convinced you are not getting 17.35DKK ($2.50) per week of value from Evernote.

[MrTT 7]

I’m not. 
But I totally see and understand why people might. 
For me however, Evernote is note taking and archiving. I don’t have anyone to “share” with so collab is useless for me, I don’t need calendar integration, I have another (better) solution for tasks, and writing text notes and saving a couple of pdf’s and images bee month doesn’t even get me close to the Free 60mb upload limit.

So I’ll stick with Free and hopefully Evernote comes around and decides to offer something in-between Free and expensive Personal. Otherwise Joplin looks like a fair open source alternative. 

[agsteele 1,858]

If Joplin will do the trick then make a plan since I very much doubt that an intermediate tier will arrive anytime soon. For me the basic plan for Joplin doesn't offer anything that Evernote free provides. The next level up is only marginally cheaper than Evernote Personal. But reading your posts I sense your move will be a matter of principle. Go well.

[bmcl26 171]

I'm pleased to report that my Professional Plan has been renewed for the same price as last year - $99.99 or £83.61p in UK currency, which works out at just over 23p per day. It's a relief to avoid the upcoming price increase that will affect current subscribers from June 1st. Even with the increase, the daily cost will only rise by around 4p. Considering the impressive enhancements to EN in recent years, I still believe it offers excellent value for money.

[BertB 0]

Sorry, but this price increase is ridiculous. 

I'm still a heavy user of Evernote, although increasingly with frustration the last years.

I'll have to reconsider.

[PinkElephant 5,545]

What exactly is ridiculous ? I don’t remember you complaining they didn’t increase prices since 2016.

Weren’t you bothered how the service you „use heavily“ could fail economically, leaving you out in the dark ? Now, that’s ridiculous !

[gleasondavid 0]

Yes.  I am going back to a free.  I didn't mind the old price but can deal with the free version benefits for almost $200 price.

[gazumped 9,819]

23 hours ago, gleasondavid said:

but can deal with the free version benefits

...smaller note sizes,  lower monthly upload limits,  no email access and a two-device limit?