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sgarcata

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sgarcata last won the day on December 29 2013

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  1. A few days ago I updated to 6.17.5 Yesterday (MLK day) I couldn't open Evernote after rebooting. I submitted a ticket. Today I got a response that made no sense. First I was asked if I could update by going to Help > Check for Updates. How could I do this if I couldn't open Evernote? Then I was asked to download the update using this link: https://evernote.com/download/ "Denny" never said to execute the downloaded exe file... just download it. Don't they know that just downloading a file will NOT actually accomplish anything? Then "Denny" wanted me to do "Windows + R"; then type "Control Panel" ; Select Uninstall a Program which isn't shown. I went to this a different way and it shows the same version as the Download operation sent. I responded pointing out all that and never got a response. Then I opened a chat window and Tiana "helped" me... First it took her 10 minutes to find the ticket... not a typo... TEN minutes... when I asked why it is taking so long, she said it is because she didn't have the ticket number... Why didn't she ask me for it which I had from Denny's email? Why is their search operation so bad? Then she sent me a link for an older version... when I asked why, she said, "I clicked on the '5'. I don't know why it is downloading '4'. It should have been 6.17.5. One second. I don't know why it's sending the old one. AND THEN: I don't know if the technical team who created this direct link made a glitch, however; since you're missing the msi file we will need you to directly download Evernote using the link I provided. This should allow the confusion and the issue to be resolved. She also asked if I could open Evernote after downloading the 6.17.4.8270.exe file. DON'T THEY REALIZE THAT SIMPLY DOWNLOADING A FILE DOES NOT CHANGE ANYTHING? I THOUGHT ANYONE WHO USES A WINDOWS COMPUTER KNEW THAT. *** How can I trust a tech company who has such abysmal "tech" support? *** ++++ I depend on Evernote... BIG MISTAKE! ++++ ++++ I pay for premium Evernote... BIG MISTAKE! ++++ Gonna have another look at One Note as much as I dislike Microsoft software... Anyone know of a conversion program?
  2. Formatting is the bete noire of Evernote. It is terrlible at it. I've just given up on it and appreciate it for its other attributes, but I'm getting close to giving a serious look at MS One Note
  3. makes me wonder if it initiated a sync after you left which sorted it out.
  4. Thanks so much... funnily enough I was on chat with an EN tech guy today and was told it had been removed. Maybe he meant as the default setup...
  5. I just upgraded to 6.0.5.1723; now trying to get used to the new GUI. No more back button shows. Is this a setting I have to make somewhere?
  6. - which may indicate that the UNflattened file isn't totally compatible with Evernote's OCR - one of the rules for scanning files is (not unreasonably) - if you can't read the file, don't scan it...Have you tried the same trick with PDF software that is not PDF Expert? What is a "flattened" or "unflattened" file or document?
  7. I'm confused about this and having problems with some scanned notes being OCR'd and some not... how do I "let" Acrobat do this? and where does abbyy fine reader enter in? Also when you san have OCR set in ScanSnap, are you referring to the screen where there is a check box for "Convert to Searchable PDF"?
  8. I got my ScanSnap ix500 last December when I opened a Premium account, got it all set up and scanned a bunch of stuff... all seemed to be working great. Then my computer had to be rebuilt and I just finished setting it all up again. It seems that some of my scans are not being OCR'd and I can't figure out why. I'm counting on being able to find stuff all throughout the docs I'm scanning. Is there a setting in Evernote or the ScanSnap that might not be set correctly? I've gone through all the settings I can find with no luck. I'm not sure if I have ABBYY set up correctly. Is this required? I honestly thought the OCR function happened on the Evernote side, but I can't find anything there either. Is there any way to force OCR in an EN note after the fact? Thanks a bunch.
  9. Any idea whether or not the NSA has a back door to the algorithm?
  10. Hi. Your devices (mobile, computer, etc.) all sync with Evernote servers in order to have the same information everywhere. Everything goes through the Evernote servers so if you make a change there it will populate to every other computer. If you make a change on your local computer you'll have to process it there first before it goes up to the Evernote server, and then it will populate to everything else. Sometimes, for a tag name change, a notebook change, or something else like that it can take many hours to process it on my computer (I have a bunch of notes). This makes it difficult (sometimes impossible) to keep working (besides draining my laptop battery). Of course, this also helps explain why I don't use as many tags or notebooks. It just depends on what your situation is. I assume that Evernote's servers have more processing power than my laptop and that is why I do big changes there. Am I correct in doing this? Maybe not. But, it has worked for me pretty well so far. makes sense... I don't put anything in a shared notebook that I wouldn't want the NSA or my next door neighbor or some spammer in Pakistan to see cause I don't trust the security of EN servers or any other servers that I can't secure myself. Also I am not trying to access the EN data from another device so I'm pretty focused on what I do at my desk... trying to get rid of as much paper as possible. I see where you are coming from however. All this concern about scalability and performance and storage space (and security, of course) HAS to be addressed appropriately by the EN development team to stay viable in the market place.
  11. @GrumpyMonkey... you wrote: "Hi. Sorry, but I'm working with a Mac, so not very useful at this level of detail. Usually what I do is delete everything on the Web. I prefer to take care of it at the source." Why do you consider the Web as "the source"? I rarely even look at EN web location as I am not currently using it for access from away from my computer... I use EN to store info from internet sites, but then immediately force a sync and use it from my desktop (Windows). BTW, is there a way to reinsert the Quote markers? (i.e. get to the HTML code)? I didn't want to quote the enter post including the stuff you quoted, but when I deleted the previous quote they went away.
  12. I posted to Libin's blog but apparently it didn't make it past the monitor so I'll post it here: I really appreciate hearing this commitment from the top honcho himself. Bugs and security issues have and continue to be my main concern about Evernote. Those and the "all hat, no cattle" approach to the EN Scansnap scanner led to my decision to buy the generic iX500 Fujitsu recently rather than the EESS version. I do want to make a point to Phil Libin and the EN support and development staff however which is this: Your users are not stupid or ignorant. Listen to them. It shouldn't take the kind of negative publicity of a well-read blogger to wake you up to issues with EN. They are posted every day in the forums. You have the best market research right there without having to spend a single dime. I'm a new user, but already have 3 or 4 posts begging EN to implement a sound SDLC and a supported Beta testing approach with nary a comment from EN staff. I see many talented IT folks posting detailed information. Please consider it all seriously, and most of all, ACT ON IT.
  13. really? censoring the word "*****" (starts with an 's' and rhymes with "flex")??? now that's over the line... maybe they should restrict censorship to words that are bleeped out on The Daily Show... Meanwhile we get treated with unedited Mumbai prostitution ads every week... go figure.
  14. I am all for relatively bug-free software and would consider being a beta tester IF: EN provides a separate Premium account (I'm already a Premium subscriber, but not willing to muck up my account with testing) to be used only for this purpose; obviously I could set up my own Free account likewise. I had access to the outstanding bugs list so I'm not reporting on bugs they already know about. I was given the release docs with use cases ("how it works & what to expect") or similar documentation EN sets up a forum specifically for Beta testers (sure you already have this, but seems above that you are saying to post results in the regular forums... not a good idea)To make it worth my time, the above would be minimum requirements. In addition I would have to see concrete evidence that Evernote is serious about fixing bugs and implementing a sound SDLC to minimize future bugs. So far I haven't seen much evidence that is the case.
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