agsteele

I'm delighted that this is a service you know and are confident with. I can see, from your initial post, that you will be charged 10 cents to your bank to confirm that the account is genuine. This is fairly standard process for credit cards so I imagine you would see the 10 cent charge and then a credit. After that you'll see the €59.99 go though to your account. Has that charge appeared on your bank account? If not, then you could ask Ideal for support. If everything went through as expected then, sadly, you will have to wait for Evernote support to get things resolved. You could ask Ideal to reverse the transaction but that may not get you access to your Evernote account which is, I think, the main issue.

Whatever, don't try earlier than 10.63. These early versions are unlikely to work. Be ready to get automatic updates as well. Staying on an early version is a challenge.

Evernote-backup allows much more flexibility in the final output. You can export individual notes or notebooks. The greatest advantage is that the final output is generally ready for import. The Legacy export of all notes invariably created a single large export that was bigger than the data transfer limits. So I might have had a single backup but it was largely useless since I couldn't recover from it. That's why the recommendation was always to export one notebook at a time. That's what v10 offers. The evernote-backup program does the same but automated everything. There are some limitations that others have reported - I think Evernote Tasks don't export will in the GitHub project. However, I haven't had an issue so GitHub works well for me. I have it run automatically once a week.

Support response times have been truly abysmal since last year. Six days would be quite speedy I'm afraid. I've no idea what Ideal is but I suspect it isn't a relationship direct with Evernote. You will need to hold on for the reply which will eventually arrive. It could be another ten days yet. But I hope you haven't been scammed 😔

Also worth noting that unless your collection of notes is only small, it is likely that attempting to import a backup of all notes will fail because it breaches the data limits. Exporting notebooks has always been a one-at-a-time process from within the apps. The evernote-backup GitHub project uses the Evernote scripting to achieve this outside the apps.

I don't think that there is a date for this. But neither has it been rejected as an option. So patience is all that can be suggested just now.

These are user-to-user support forums so it is unlikely you will get Evernote staff support. In answer to your initial question, ensure you are using the latest desktop application ( evernote.com/download ) Install the latest version of you haven't already done so. Open a note and select the desired option to show our hide the / command prompt. HTH

My understanding is that pro-rated refunds are not offered. Cancel within 60 days and you get a full refund. Thereafter. Nothing. Sorry https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy Having just read these Ts&C's there is the hint of a prorated refund in the event of a material change in the service offered. You'll have to make a case a see what the outcome is. I wouldn't hold my breath but you never know.

The Evernote Help & Learning Centre has been significantly updated. This is now the default route to submission of support tickets. https://help.evernote.com/hc/en-us

Import folders work very reliably for me Win 11 Pro and Evernote 10.82.2 Did you recently upgrade from Legacy? It might be worthwhile completely cleaning out all remnants of Evernote and starting again, with a clean installation. I'd recommend Revo Uninstaller. Once the uninstall is complete, you can recreate the import folder links and see how that goes. As I said, I find import folders generally reliable.

Sooner rather than later. It will be a relatively simple implementation to start with to see how much take up there is.

My suggestion is to log out from Evernote in the browser. Clear out cookies for Evernote. Log back into the web client at evernote.com. Then go to https://help.evernote.com/hc/en-us/requests/new I think that should work although it looks like a new support interface has been launched. Possibly trying to offer more automation of issues such as cancelling subscriptions etc. When selecting the issue in the form, scroll down to report a bug

I am not Evernote staff. The switch to toggle this prompt is in the latest release.

I quite agree. I just took the risk and deleted a shortcut to a note via the 'X'.Tried again with a pre-v10 note. I was relieved that the notes did not disappear.

Well, I don't agree that v10 is worse than Legacy. But I would concede that they are different. I can do everything I need and more with v10.

Sometimes data issues are resolved by rebuilding the local data. Rather than the mad panic you have to endure by dashing to your phone and making a copy before it's too late, I'd create a duplicate before deleting the shortcut. The worst you then have is two copies - one of which can be deleted if the shortcut deletion goes as it should.

This sounds like a browser setting. Be sure that the xmind files are set to open automatically within the settings of your browser. PDFs and image files ar generally set by default but something less common will generally need to be configured.

I think that there several Home Screens in the wild at present. Response and use is being monitored. The intention is, I think, to give quick access to the most commonly used mobile app uses. One thing not addressed yet is the location of the Scratchpad. I'm not one of the privileged few to have received the new layout. I'm told that one of its benefits is that the app loads more speedily - we'll see when the time comes.

Sorry to hear that. I was half expecting that you would have a slightly older version of the desktop app which had a problem just as you described. I'm a Windows user and can only say that I don't have the issue described on v10.82.2 If I was affected I think I would uninstall the application using the AppCleaner program for MacOS. This will give a thorough deep clean of your Evernote installation. Then download the program from evernote.com/download and reinstall. Avoid the Mac Store version which has regular challenges. Once reinstalled it will take awhile to rebuild your local data from the Evernote servers. In the meantime you will still be able to access notes - they will simply load from the Cloud instead of the local version. See if that resolves this issue for you.

What version of the desktop application address you using?

I have a shortcut for Evernote in the Windows Taskbar. That does the trick for me instead of the Tray icon. You can right click the tray and open the application if you prefer. Or click the app icon alongside the Quick Note window.

More critical is which version of the Evernote software are you having problems with? If it is earlier that v10.65 including v7, v6 etc then these have been withdrawn and will give this very issue. Uninstall the software you have and download and install the latest version available from evernote.com/downloads/ You will regain access to your notes. If you have more than 50 notes or 1 notebook then you will be restricted and unable to create new notes. You will be able to edit existing notes. In this case subscribing is your only option if you wish to create new notes or access more than one notebook.

This UI is a limited trial. Please Email feedback@evernote.com with your experience.

v10.81 is working for many users so this seems likely to be an issue with your installation. In the past this type of issue sometimes accompanies an upgraded installation. I would completely uninstall the app then reinstall. That may resolve this issue for you.

I'm not sure why you have replied to me. I don't use it either but I think I was answering somebody else's question. Perhaps you need to contact Evernote directly.