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Nick L.

Evernote Staff*
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Everything posted by Nick L.

  1. Hi, Welcome to the forums. I can't seem to reproduce this issue. Are you able to share more details including your keyboard system preferences configuration so I can reproduce it? The more details the better. Regards,
  2. Hi, Please go to help.evernote.com and select "Send Us an Email" > login > My Account > Unable to Login > Submit a ticket. Someone in customer support can walk you through recovering your accounts. Regards,
  3. Can you confirm if this is a notebook you created or joined from someone else? I'd be happy to take a look at your activity logs. If you can , provide that and the title of the notebook via DM. https://help.evernote.com/hc/en-us/articles/208314078-How-to-send-an-Evernote-activity-log
  4. We currently have a bug that you may be running into. If someone shares a notebook to you, and you share it to a third party, the third party won't have access to it. To get around the problem have the owner of the notebook share directly to the third party.
  5. Evernote Web Clipper for Safari is temporarily unavailable for download. Our engineering team is updating it to be compatible with the upcoming release of macOS Catalina and the newest version of Safari, which will be available in the Mac App Store within the next few weeks. In the meantime, I’d like to offer some alternate ways to save web content to your Evernote account: * Use Evernote Web Clipper in another supported web browser, such as Chrome, Firefox, or Microsoft Edge. * Use the "Share" function in your browser to email web pages directly to Evernote using your [Evernote incoming email address](https://help.evernote.com/hc/articles/209005347). * Use your Mac or Windows companion app called [Evernote Helper](https://help.evernote.com/hc/articles/209005067). Evernote Helper lets you easily save quick text notes and screenshots to your account.
  6. Hi folks, We are now slowly rolling out Evernote for Android 8.12 to our users. If you haven't seen the update in the Google Play Store yet, you will see it coming in the next few days. Fixed: The Create Notebook dialog and keyboard no longer disappear when you rotate your device while using dark theme. When you try to change settings from the 4x2 widget, the passcode lock screen no longer appears twice. Enjoy and please let us know if you have feedback.
  7. Hi, Welcome to the forums. Is this a recording that you created in Evernote for Android? Are you able to DM me a screen recording where I can take a better look? 1. Download AZ Screen Recorder on your device (free) from the Google Play Store 2. Open the AZ Screen Recorder application and press the home button on your screen 3. Open the Evernote application and press the shutter/camera icon in the AZ Screen Recorder tool bar 4. Reproduce the issue 5. Stop recording once done by pulling down from the top of the Android screen and tapping **Stop** 6. Share the video to either Youtube as an Unlisted video or through a cloud storage option (Google Drive, One Drive, Dropbox, etc.) 7. Provide the link to the uploaded video Thanks,
  8. Thanks for coming into the forums! Open a notebook in your Android app and click on the three dots on the top right corner. After this click on "Add to Home Screen". It's not exactly what you're asking for, but may be the closest workaround.
  9. Note History is not available in notes shared to you. Only the owner of the notebook that is shared to you can access Note History associated to those notes, even if you create notes in their notebook. The New Evernote Web shows Note History for shared notes, which it shouldn't. Thanks for reporting this. I let our engineering team know about it and we hope to fix it soon to minimize confusion.
  10. It's possible to have more than one email in your Account settings. Check that area of your account settings and delete any secondary emails you may have in there. If you don't have anything in there, try checking if you have any client rules that forward messages from Evernote to the secondary email address.
  11. Hi, Do you have more details around this? Which browser did you use? Which operating system and version? Were you on the New Evernote Web when you couldn't see your notebooks? Any more details would be appreciated.
  12. Hello, I'm sorry to hear your information is missing from the note you worked on. Did you notice your Web client crashing when this happened? Are there any other details you can provide regarding this?
  13. Hi Folks Evernote for Mac 7.12 is now available. You can download it here. New: Security update Fixed a crash that occurred when importing a previously exported web clip note Other Changes Version 7.12 and updates going forward will only support macOS 10.13 or higher. Enjoy!
  14. @Nichi This was actually a bug but search should be working as expected in Sandbox environments now. Can you double check? Thanks!
  15. This is a known bug that we're working on fixing but we don't have an estimated date yet. It normally triggers the action when the account starts syncing again while you're scrolling. Some users reported this being fixed by just doing a full reinstall of Evernote for Mac. I apologize for the inconvenience.
  16. I can also reproduce this issue. We're currently working on a new editor and ensured this problem doesn't work there. Thanks for reporting!
  17. Nick L.

    Evernote 7.12 Beta 1

    Hello folks, Evernote for Mac 7.12 beta 1 is out now and you can download it here. New: Security update Fixed: Fixed a crash that occurred when importing a previously exported web clip note Please continue to send your feedback. Thanks for testing!
  18. Thanks for reporting this! I was able to reproduce it and filed a ticket with engineering for a fix. To get around it for now, I would recommend to hightlight the text, right click on it (or ⌘K) and select Link > Add and paste the URL again. Thanks for reporting!
  19. This is a known issue that we already logged with engineering, but has been very spotty to reproduce. We found that most users were able to get rid of the problem by quitting and reopening the app, or by logging out and logging back into their Evernote app.
  20. Please try a clean install of Evernote for Mac and let me know if you continue to see the issue. I've scanned through a few hundred tickets and only have you and another user reporting this after 7.11 **I recommend you export any local notebooks and unsynced notes as a backup because they have not been synced to our server and will be unrecoverable after this procedure. For detailed instructions on exporting your notes, [click here](https://help.evernote.com/hc/articles/209005557).** Then follow these steps: 1. If Evernote is running, press **Command + Q** to quit the Evernote application 2. Download App Cleaner from the [App Cleaner website](http://freemacsoft.net/appcleaner/) 3. When the download is complete: open the zip file, then open the App Cleaner app 4. Open the ‘Applications’ folder in your Finder and drag Evernote to the App Cleaner window 5. After App Cleaner searches for and lists all related files, click **Remove** 6. Download and install Evernote for Mac from the [Evernote website](https://evernote.com/download/) 7. Drag the Evernote icon into your ‘Applications’ folder 8. Open Evernote and log in to your Evernote account Looking forward to your reply.
  21. Try integrating Evernote to Postach.io.
  22. Hi, Just wanted to provide some clarity around this issue. Evernote 7.11 contains the fix for this, and is now available in the Mac App Store and direct download. All users I've worked with running into this issue reported 7.11 fixing it, so I'm interested in knowing why @SpyvsSpy is still seeing it. Please file a support ticket here if you're still seeing the problem after updating to 7.11.
  23. Hi Folks, Evernote for Mac 7.11 is now available to download. You can get it here. Fixes and Improvements: Fixed a data migration error that some users encountered after upgrading to 7.10 Fixed an issue where Evernote helper displayed null as keyboard shortcut. Fixed an issue where a recorded audio note that was shared via email would not play in MacOS Mail Fixed an issue where EvernoteSpotlight prompted for a password Enjoy!
  24. @luckman212, I would love to take a gander at those. Can you DM me the files so I can symbolicate them and look further into it?
  25. Not yet, but we're doing some foundational work that will address this and some other bugs.
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