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Everything posted by Nick L.
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Broken images all over my notes
Nick L. replied to charisnotchairs's question in General Technical Issues
@sergio.stanislauskas@gmail Just to confirm, when you capture from the website, are you sure the images are saved into Evernote? We normally see these issues when the images are hosted somewhere else, yet they display in Evernote as an embedded object. If the location of the moves or is taken offline, Evernote won't be able to locate it and will display a broken image link. -
Search not working.
Nick L. replied to johnfrew2104's topic in Evernote for Android Issues (Versions 8.13.3 and under)
Hey folks, We're actively investigating this issue right now. Thanks for your patience. -
Two-step verification setup not working
Nick L. replied to tedwlm's question in General Technical Issues
@tedwlm I just opened a support ticket with you to get this figured out. I'll need to escalate this to our SMS partner to find out what's happening. Please reply to the support ticket when you have a chance. Regards, -
Once you delete a notebook, it's gone. If you have a local back like Time Machine, you should be able to restore them with these steps: 1. Disconnect your computer from the internet (this is very important) 2. Press and hold the **Option** key on your keyboard, then select **Help > Troubleshooting > Open Database Folder** 3. Keep the database folder window open, then exit Evernote by going to **Evernote > Quit Evernote** 4. Move the numbered folder from the database's current location to your computer’s desktop 5. Move the database folder from your Time Machine backup into the database location in Step 4 6. Open Evernote 7. Export any notebooks you wish to save by right-clicking the notebook name and selecting "Export", then selecting ".enex" format, and making sure to export tags * Do this for all the notes you’d like to retrieve from the old database 8. Reconnect to the internet and let your database sync from Evernote Web 9. Import the .enex files from Step 7 by going to **File > Import**
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Just wanted to let you know we're working on updating our text editor and this issue has been addressed in the new version. We're still testing the new editor and working on enhancements so I don't have a date for a release yet, but wanted to let you know we've heard you and addressed the problem. Thanks,
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All Notes no longer showing
Nick L. replied to sokarie's topic in Evernote for Mac Issues (Versions 7.14 and under)
@sokarie Try perhaps a forced sync to see if your notes populate in All Notes. Hold down `OPTION` + `SHIFT` on your keyboard and press the sync wheel on your toolbar. -
hi @ruiguerreiro, Spotlight search will only locate notes based on titles or text written inside the note itself. To search within PDFs and documents, you have to use Evernote's search. Just to let you know, if you're using Mojave we have an issue with Spotlight search not finding notes at this time, but we're working hard to get this resolved as soon as possible Thanks!
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This beta is fairly solid as it's mostly aimed at bug fixes and dark mode refinement, but I would always recommend running a local back up of your own Mac before doing any beta testing for any software. If you want to give it a go, just use the link I posted above to go to the beta thread and install the new beta version.
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Text Colour Not Saving
Nick L. replied to GavBBI's topic in Evernote for Mac Issues (Versions 7.14 and under)
Hey there, I'm unable to reproduce this on the latest Mac beta, 7.7 Beta 1. Are you able to send me detailed steps to reproduce, or try installing the beta to see if the issue persists? Thanks! -
Hey there. Thanks for reporting this. Can you DM Me your activity logs from Evernote for Mac? 1. Open the Evernote app and sync your account 2. Go to **Help > Activity Log...** from the menu bar 3. Click **Save As** to save the log as a file on your computer 4. Attach the saved log file in reply to this email Anyone else experiencing the same issue, feel free to DM me your logs as well. Thanks!
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Older Versions to Download for El Capitan
Nick L. replied to johnyp's question in Evernote for Mac Requests (Versions 7.14 and under)
This version is the last compatible version with El Capitan.