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Nick L.

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Everything posted by Nick L.

  1. @Rashid Thanks for confirming. This is a known issue to us and it's related to apps accessing permission group changes introduced in Android Q. We're trying to fix up some of these more critical bugs, but please know we don't officially support Android Q yet. Thanks for reporting!
  2. @sergio.stanislauskas@gmail Just to confirm, when you capture from the website, are you sure the images are saved into Evernote? We normally see these issues when the images are hosted somewhere else, yet they display in Evernote as an embedded object. If the location of the moves or is taken offline, Evernote won't be able to locate it and will display a broken image link.
  3. Hey folks, We're actively investigating this issue right now. Thanks for your patience.
  4. @tedwlm I just opened a support ticket with you to get this figured out. I'll need to escalate this to our SMS partner to find out what's happening. Please reply to the support ticket when you have a chance. Regards,
  5. Once you delete a notebook, it's gone. If you have a local back like Time Machine, you should be able to restore them with these steps: 1. Disconnect your computer from the internet (this is very important) 2. Press and hold the **Option** key on your keyboard, then select **Help > Troubleshooting > Open Database Folder** 3. Keep the database folder window open, then exit Evernote by going to **Evernote > Quit Evernote** 4. Move the numbered folder from the database's current location to your computer’s desktop 5. Move the database folder from your Time Machine backup into the database location in Step 4 6. Open Evernote 7. Export any notebooks you wish to save by right-clicking the notebook name and selecting "Export", then selecting ".enex" format, and making sure to export tags * Do this for all the notes you’d like to retrieve from the old database 8. Reconnect to the internet and let your database sync from Evernote Web 9. Import the .enex files from Step 7 by going to **File > Import**
  6. Just wanted to let you know we're working on updating our text editor and this issue has been addressed in the new version. We're still testing the new editor and working on enhancements so I don't have a date for a release yet, but wanted to let you know we've heard you and addressed the problem. Thanks,
  7. @sokarie Try perhaps a forced sync to see if your notes populate in All Notes. Hold down `OPTION` + `SHIFT` on your keyboard and press the sync wheel on your toolbar.
  8. Just an update that Evernote for Mac 7.7 is now available via direct download, and it contains the fix for this issue.
  9. @ruiguerreiro, I'm unsure, but I'll make sure to submit your feedback to the product team. Thanks!
  10. hi @ruiguerreiro, Spotlight search will only locate notes based on titles or text written inside the note itself. To search within PDFs and documents, you have to use Evernote's search. Just to let you know, if you're using Mojave we have an issue with Spotlight search not finding notes at this time, but we're working hard to get this resolved as soon as possible Thanks!
  11. This beta is fairly solid as it's mostly aimed at bug fixes and dark mode refinement, but I would always recommend running a local back up of your own Mac before doing any beta testing for any software. If you want to give it a go, just use the link I posted above to go to the beta thread and install the new beta version.
  12. @Necktilt, the reason the HTML export fails is normally due to either the attachment name or note title being too long, or both. We've corrected this in 7.7 Beta 1, which you can find here.
  13. Hey folks, This is most likely a bug that we think we corrected in 7.7 Beta 1. You can give it a try if you'd like here. Let me know if it helps!
  14. @nyhunter77 Thanks for the post. I'm investigating with engineering to see if this was done on purpose. In the meantime, you can always drag the highlighted text to the Evernote icon on the dock.
  15. Thanks for reporting. Our mac devs are aware of this issue and working on a fix as we speak. Thanks!
  16. Hey folks just want to let you know that our Mac devs are aware of this bug right now and working on a resolution. Thanks!
  17. Thanks for reporting this issue. We're currently aware of it and will be looking to resolve as soon as possible. This beta post highlights this issue as well as some other pressing ones we're aiming to fix by version 7.7. Thanks,
  18. Hey there, I'm unable to reproduce this on the latest Mac beta, 7.7 Beta 1. Are you able to send me detailed steps to reproduce, or try installing the beta to see if the issue persists? Thanks!
  19. Hey @Vincent Noel, Thanks for reporting this. We have a ticket open with engineering to address this and it should be fixed soon. Thanks for reporting!
  20. Hey there. Thanks for reporting this. Can you DM Me your activity logs from Evernote for Mac? 1. Open the Evernote app and sync your account 2. Go to **Help > Activity Log...** from the menu bar 3. Click **Save As** to save the log as a file on your computer 4. Attach the saved log file in reply to this email Anyone else experiencing the same issue, feel free to DM me your logs as well. Thanks!
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