Nick L.

AppCleaner always leaves contents from the Group Containers directory unchecked, which is mostly the database. If you were trying to roll back a user from a beta to a general availability version, you must check all the boxes, particularly the one for the Group Containers directory.

Hello, Evernote for Mac 7.14 is now available. You can download it here. Fixed: Sometimes the app would get stuck loading a note (usually a web clip or shared note) until finally it gave up and assumed you were offline. But now your notes should load fast enough to make you smile. If you updated to macOS Catalina then tried to highlight text inside a PDF, it would look like there was nothing selected. You could say it was a big fail, but on the bright side, we fixed it. Updates to templates

Thanks! This is a known issue on the Mac client. Thanks for reporting!

Hey folks, Today we released Evernote for Mac 7.14 Beta 2. You can download it here. This update contains a small backend change to address Templates. We're also continuing to look for feedback regarding issues we fixed in our 7.14 Beta 1 post. Thanks for testing and please let us know of any feedback.

Thanks your feedback? Can you provide me your activity logs and the note title you're reproducing this via direct message? You can generate an activity log by going to Help > Activity log and saving the file. Also just to confirm, is this a note you shared to someone, or a note you're trying to join from another user? Thank you!

Yes, this should be working as expected. You should be able to highlight word doc previews, copy and paste it.

Thanks, this is still a known issue. We're working on a new text editor that is currently in beta in Evernote Web. The issue is fixed there. We'll be deploying the new editor experience to the desktop apps later, so you should see a fix for this coming soon. Stay tuned!

Can you elaborate a little more in what you're seeing? Feel free to DM me a screen recording.

We haven't seen issues yet that could result in losing data or something this bad, but we've seen some issues where the old editor will display the information differently. For example, if you use a checklist in the new editor, the old editor will display a bullet list with a checkbox instead.

Hey @Paul A., Thanks for your post. For now, the main new features of the new editor are: Readability. You can now adjust the note width to align with best practices for optimizing the reading experience. Text styles. Custom semantic headers allow you to specify large header, small header, and other common text styles. New Insert menu. Easily insert attachments, tables, code blocks, and more. New to-do lists. Recognize at a glance which to-do list items need your attention. Smarter paste. Struggling with getting content to match the styling of your note? We took care of that. Highlighter colors. Choose from several different highlighter colors to call attention to various areas of text. More info can be found in the URL below: https://help.evernote.com/hc/en-us/articles/360022954093

This is still the right place. We release a new beta today. Thanks!

@keesje, that's great to hear. Thanks!

Hello, We have a new version of Evernote for Mac 7.14 Beta 1 with some bug fixes. You can download it here. Fixed: Some notes won't load and subsequently display that the user is offline. Users not able to copy text from inline PDFs in macOS Catalina. Please let us know if you have any feedback and happy testing.

Hello folks, Evernote for Mac 7.13 Beta 1 is now available for download here. Fixed: Security Update Note title and note content no longer overlap for very long user names Extra whitespace is now trimmed in Space names and Space descriptions Thank you for testing and your feedback!

Hi, Welcome to the forums. I can't seem to reproduce this issue. Are you able to share more details including your keyboard system preferences configuration so I can reproduce it? The more details the better. Regards,

Hi, Please go to help.evernote.com and select "Send Us an Email" > login > My Account > Unable to Login > Submit a ticket. Someone in customer support can walk you through recovering your accounts. Regards,

Can you confirm if this is a notebook you created or joined from someone else? I'd be happy to take a look at your activity logs. If you can , provide that and the title of the notebook via DM. https://help.evernote.com/hc/en-us/articles/208314078-How-to-send-an-Evernote-activity-log

We currently have a bug that you may be running into. If someone shares a notebook to you, and you share it to a third party, the third party won't have access to it. To get around the problem have the owner of the notebook share directly to the third party.

Evernote Web Clipper for Safari is temporarily unavailable for download. Our engineering team is updating it to be compatible with the upcoming release of macOS Catalina and the newest version of Safari, which will be available in the Mac App Store within the next few weeks. In the meantime, I’d like to offer some alternate ways to save web content to your Evernote account: * Use Evernote Web Clipper in another supported web browser, such as Chrome, Firefox, or Microsoft Edge. * Use the "Share" function in your browser to email web pages directly to Evernote using your [Evernote incoming email address](https://help.evernote.com/hc/articles/209005347). * Use your Mac or Windows companion app called [Evernote Helper](https://help.evernote.com/hc/articles/209005067). Evernote Helper lets you easily save quick text notes and screenshots to your account.

Hi folks, We are now slowly rolling out Evernote for Android 8.12 to our users. If you haven't seen the update in the Google Play Store yet, you will see it coming in the next few days. Fixed: The Create Notebook dialog and keyboard no longer disappear when you rotate your device while using dark theme. When you try to change settings from the 4x2 widget, the passcode lock screen no longer appears twice. Enjoy and please let us know if you have feedback.

Hi, Welcome to the forums. Is this a recording that you created in Evernote for Android? Are you able to DM me a screen recording where I can take a better look? 1. Download AZ Screen Recorder on your device (free) from the Google Play Store 2. Open the AZ Screen Recorder application and press the home button on your screen 3. Open the Evernote application and press the shutter/camera icon in the AZ Screen Recorder tool bar 4. Reproduce the issue 5. Stop recording once done by pulling down from the top of the Android screen and tapping **Stop** 6. Share the video to either Youtube as an Unlisted video or through a cloud storage option (Google Drive, One Drive, Dropbox, etc.) 7. Provide the link to the uploaded video Thanks,

Thanks for coming into the forums! Open a notebook in your Android app and click on the three dots on the top right corner. After this click on "Add to Home Screen". It's not exactly what you're asking for, but may be the closest workaround.

Note History is not available in notes shared to you. Only the owner of the notebook that is shared to you can access Note History associated to those notes, even if you create notes in their notebook. The New Evernote Web shows Note History for shared notes, which it shouldn't. Thanks for reporting this. I let our engineering team know about it and we hope to fix it soon to minimize confusion.

It's possible to have more than one email in your Account settings. Check that area of your account settings and delete any secondary emails you may have in there. If you don't have anything in there, try checking if you have any client rules that forward messages from Evernote to the secondary email address.

Hi, Do you have more details around this? Which browser did you use? Which operating system and version? Were you on the New Evernote Web when you couldn't see your notebooks? Any more details would be appreciated.