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Nick L.

Evernote Staff*
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Nick L. last won the day on October 23 2020

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601 Your Knowledge Knows No Bounds

About Nick L.

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  1. Thanks for reporting. This is a known issue and we have an open ticket about it. In the meantime, MessageEase's latest update located in the link below avoids the crash. https://www.exideas.com/ME/downloadsAndroid.php Thanks,
  2. You can also use the new Evernote Desktop app to accomplish this if your web client doesn't offer Home yet. You can get it at evernote.com/download
  3. Hey folks, We're working on getting this fixed right now. Apologies for the problem. Here's a workaround. Go to Evernote Web Add the "Notes" widget to Home Reinstall Evernote on your mobile device and sign in. You should be good to go. Thanks,
  4. Hi Nick
    The issue you had addressed earlier is what I am currently facing. But unable to solve it.
    Can you please help, thanks!


     

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  5. If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.
  6. Hey folks, We have introduced a partial fix for this in Evernote Web 10.7.5 with the new editor. Please let me know if you're seeing this issue on this version.
  7. Just wanted to update this thread that we're making progress on fixing this issue and should have an update soon.
  8. Hey @mikefinleyco, Thanks for chiming in. Sorry for the delay in responding. We're a small support group and it takes us time to get through thousands of requests from our support ticketing system, social media, forums, etc. The issues you reported in the first post are known to us. The issue with images not being displayed is being worked on and currently in testing, so we're hoping to have this fixed soon. I don't have enough details about your offline claim. If you can provide more detail, that would be great. I can tell you that we have a bug where offline notebooks take longer
  9. Hey Liz, Looks like support reached back out to you yesterday. If you need anything else just let me know.
  10. Sorry about this. We fixed this bug and it should be available in the next update coming in a few days!
  11. Thanks for reporting this and I'm really sorry you lost data. This is unacceptable from our standpoint. We're actively investigating this problem at its highest priority and I was wondering if anyone could help us providing some information. Some of this stuff you might not want to share, so please feel free to DM me. Version of the Evernote app you had the dataloss with Date you created the note Date you experienced the dataloss Did you lose the entire note, or content from the note only? If you only lost content, can you go to Evernote Web and access the note,
  12. Thanks for reporting. Can you submit your activity logs to us so we can take a better look? To send all activity logs, please follow these steps: 1. Open the Evernote app. 2. Go to **Help > Activity Logs > Save As...** from the menu bar. 3. Type "Evernote" as the file name and click **Save**. 4. Feel free to DM the logs to me.
  13. I've seen this issue reported a handful of times, and it's normally related to a third party integration you have connected to Evernote. I recommend you visit https://www.evernote.com/AuthorizedServices.action to check our integrations to narrow down the cause. If you still need some help after that please provide me the following: 1. The URL of one of the notes that has a public note link but shouldn't. It doesn't need to be the public link. You can just open the note in Evernote Web and copy the URL from your browser. 2. The date of creation of the note With this I can lo
  14. We've seen this issue occur when users either: 1. Have local notebooks 2. Accidentally login to Evernote 10 with the wrong account. I recommend that you go to this article to download and install the previous version of Evernote. Your old database is preserved during update, so after installing and signing into the legacy Evernote app, all your notes should appear as expected.
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