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Nick L.

Evernote Staff*
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Nick L. last won the day on October 23 2020

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Community Answers

  1. 10.13.1 with a fix to reduce the occurrence of "view only" to your notes is out today. If you haven't received the update yet, sit tight as it's coming soon to your device. Alternatively you can search for Evernote in the app store and update it manually.
  2. Hey Folks, 10.13.1 with a fix to reduce the occurrence of "view only" to your notes is out today. If you haven't received the update yet, sit tight as it's coming soon to your device.
  3. Can't log in for several days now...help! 

    Screen Shot 2021-04-25 at 10.00.30 AM.png

  4. Thanks for reporting. This is a known issue and we have an open ticket about it. In the meantime, MessageEase's latest update located in the link below avoids the crash. https://www.exideas.com/ME/downloadsAndroid.php Thanks,
  5. You can also use the new Evernote Desktop app to accomplish this if your web client doesn't offer Home yet. You can get it at evernote.com/download
  6. Hey folks, We're working on getting this fixed right now. Apologies for the problem. Here's a workaround. Go to Evernote Web Add the "Notes" widget to Home Reinstall Evernote on your mobile device and sign in. You should be good to go. Thanks,
  7. Hi Nick
    The issue you had addressed earlier is what I am currently facing. But unable to solve it.
    Can you please help, thanks!


     

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  8. If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.
  9. Hey folks, We have introduced a partial fix for this in Evernote Web 10.7.5 with the new editor. Please let me know if you're seeing this issue on this version.
  10. Just wanted to update this thread that we're making progress on fixing this issue and should have an update soon.
  11. Hey @mikefinleyco, Thanks for chiming in. Sorry for the delay in responding. We're a small support group and it takes us time to get through thousands of requests from our support ticketing system, social media, forums, etc. The issues you reported in the first post are known to us. The issue with images not being displayed is being worked on and currently in testing, so we're hoping to have this fixed soon. I don't have enough details about your offline claim. If you can provide more detail, that would be great. I can tell you that we have a bug where offline notebooks take longer than expected to download. We're also partially addressing this soon.
  12. Hey Liz, Looks like support reached back out to you yesterday. If you need anything else just let me know.
  13. Sorry about this. We fixed this bug and it should be available in the next update coming in a few days!
  14. Thanks for reporting this and I'm really sorry you lost data. This is unacceptable from our standpoint. We're actively investigating this problem at its highest priority and I was wondering if anyone could help us providing some information. Some of this stuff you might not want to share, so please feel free to DM me. Version of the Evernote app you had the dataloss with Date you created the note Date you experienced the dataloss Did you lose the entire note, or content from the note only? If you only lost content, can you go to Evernote Web and access the note, then copy and paste its URL in your response? Any details of the note (did it have checkboxes, attachments, etc) What time zone are you in? What language is your Android device set to? Was the note in your notebook or a notebook shared to you from another customer? Did this happen after using templates with Evernote? Lastly, activity logs are always helpful. Please follow these steps to generate a log and send it to me: 1. Open Evernote and tap the **three horizontal lines** in the bottom left corner. 2. In the menu that appears, tap the Settings (gear) icon at the top of the page. 3. Select **Support > Activity Log > Mail**, then tap **Continue** in the window that appears. 4. In the email, enter the following: evernote.forum.logs@m.evernote.com and in the subject line include your Forum username. I know this is a long list of questions, but it can help us triangulate the service logs on the backend with the information you can provide. I appreciate the help!
  15. Thanks for reporting. Can you submit your activity logs to us so we can take a better look? To send all activity logs, please follow these steps: 1. Open the Evernote app. 2. Go to **Help > Activity Logs > Save As...** from the menu bar. 3. Type "Evernote" as the file name and click **Save**. 4. Feel free to DM the logs to me.
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