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Nick L.

Evernote Staff*
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Everything posted by Nick L.

  1. Hi there, Which version of Evernote are you installing? Over the years we made changes to where your files are being stored. I might be able to help you more knowing the version you're installing.
  2. Are you still unable to sign in at this time? If so can you DM me your IP address along with the email associated to your Evernote account?
  3. Hey everyone, I just wanted to chime in. Thanks @Dave-in-Decatur for the ping. The older version of Evernote Web (white and green UI) did have a safety mechanism that would duplicate your notes with the additional content typed if it detected poor internet connection or interruption in service. This isn't an ideal solution, but we had to make a decision on implementing this over letting users lose their data. So although an unorthodox behavior, it did prevent users from losing their data in case their connection went south. The new version of Evernote Web doesn't do this because it has a momentarily ability to survive offline for some time, but it has a bug with duplicating notes that we're fixing right now. This is about 90% fixed at this time and mostly manifested itself in version 6.11. We still expect to see some reports of this issue on versions 6.12 and 6.13, but not as frequent. If you have a reproducible case in versions 6.12 or 6.13, please let me know. Sorry for the inconvenience here folks. Just wanted to let you know that we're doing progress in getting this fixed as soon as possible.
  4. That's the Context feature. You can hide it or turn it off completely. If you want to turn it off, go to Tools > Options. Select "Show Advanced Settings" and Go to Notes. Next uncheck "Context"
  5. That's because of macOS 10.15. You have to go to System Preferences > Security & Privacy > Screen recording and enable Evernote.
  6. @tu nguyen 12321321, can you verify if you are able to login now?
  7. Hi @tu nguyen 12321321, I'm taking a look at this right now and will update you shortly.
  8. @idv We're looking into this issue right now and I will update this thread when I have more information. Thanks for chiming in.
  9. Currently for Android we support 6.0 or higher. More info below: https://help.evernote.com/hc/en-us/articles/115012107027-Operating-system-requirements-for-Evernote
  10. @Maxcrank Thanks for reporting. We're currently working on a fix for this right now. Looks like you found a workaround, so I'm glad you shared that with other users. Thanks again for reporting.
  11. AppCleaner always leaves contents from the Group Containers directory unchecked, which is mostly the database. If you were trying to roll back a user from a beta to a general availability version, you must check all the boxes, particularly the one for the Group Containers directory.
  12. Hello, Evernote for Mac 7.14 is now available. You can download it here. Fixed: Sometimes the app would get stuck loading a note (usually a web clip or shared note) until finally it gave up and assumed you were offline. But now your notes should load fast enough to make you smile. If you updated to macOS Catalina then tried to highlight text inside a PDF, it would look like there was nothing selected. You could say it was a big fail, but on the bright side, we fixed it. Updates to templates
  13. Thanks! This is a known issue on the Mac client. Thanks for reporting!
  14. Hey folks, Today we released Evernote for Mac 7.14 Beta 2. You can download it here. This update contains a small backend change to address Templates. We're also continuing to look for feedback regarding issues we fixed in our 7.14 Beta 1 post. Thanks for testing and please let us know of any feedback.
  15. Thanks your feedback? Can you provide me your activity logs and the note title you're reproducing this via direct message? You can generate an activity log by going to Help > Activity log and saving the file. Also just to confirm, is this a note you shared to someone, or a note you're trying to join from another user? Thank you!
  16. Yes, this should be working as expected. You should be able to highlight word doc previews, copy and paste it.
  17. Thanks, this is still a known issue. We're working on a new text editor that is currently in beta in Evernote Web. The issue is fixed there. We'll be deploying the new editor experience to the desktop apps later, so you should see a fix for this coming soon. Stay tuned!
  18. Can you elaborate a little more in what you're seeing? Feel free to DM me a screen recording.
  19. We haven't seen issues yet that could result in losing data or something this bad, but we've seen some issues where the old editor will display the information differently. For example, if you use a checklist in the new editor, the old editor will display a bullet list with a checkbox instead.
  20. Hey @Paul A., Thanks for your post. For now, the main new features of the new editor are: Readability. You can now adjust the note width to align with best practices for optimizing the reading experience. Text styles. Custom semantic headers allow you to specify large header, small header, and other common text styles. New Insert menu. Easily insert attachments, tables, code blocks, and more. New to-do lists. Recognize at a glance which to-do list items need your attention. Smarter paste. Struggling with getting content to match the styling of your note? We took care of that. Highlighter colors. Choose from several different highlighter colors to call attention to various areas of text. More info can be found in the URL below: https://help.evernote.com/hc/en-us/articles/360022954093
  21. This is still the right place. We release a new beta today. Thanks!
  22. @keesje, that's great to hear. Thanks!
  23. Hello, We have a new version of Evernote for Mac 7.14 Beta 1 with some bug fixes. You can download it here. Fixed: Some notes won't load and subsequently display that the user is offline. Users not able to copy text from inline PDFs in macOS Catalina. Please let us know if you have any feedback and happy testing.
  24. Hello folks, Evernote for Mac 7.13 Beta 1 is now available for download here. Fixed: Security Update Note title and note content no longer overlap for very long user names Extra whitespace is now trimmed in Space names and Space descriptions Thank you for testing and your feedback!
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