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Jay-Bob

Evernote Staff
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Jay-Bob last won the day on April 15 2020

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  1. Thanks for reporting this @dbareis, our developers will have a look.
  2. Thanks everyone. Our developers are aware of the issue and are working on resolving it.
  3. Thanks @PStirton and @gazumped for reporting this. I was able to reproduce the issue on Windows (but not Mac) with same Clipper and Chrome version as @PStirton. Our developers are aware of this happening at some sources and are working to resolve it.
  4. Hi @lisec, I understand how frustrating it must be to complete a clip and then view it in Evernote and see that error. Are there any specific share sources this happens most frequently for you (if you're comfortable sharing) or does it seem to be at random? We're aware of some sources but any more information could be helpful. If it's an issue happening across all your shares, please get in touch with our support team to take a closer look if you haven't already.
  5. Hi @PapaCr, if you force quit the app (don't reinstall), then reopen it, do the clips import and complete the sync on the version you're currently on? If they do, please then update to 10.6 where we have fixes that may help resolve some import process issues going forward. If you're already on 10.6 and they still aren't importing even after a force quit/reopen, please save your logs and get in touch with our support team so we can take a closer look with you.
  6. Thanks, all. Our apologies. We can also reproduce this and are working to resolve it.
  7. @C Phil thank you for letting us know - we're aware of that site and are working to capture the correct content there and other sites affected by that error.
  8. Hi @Doc Molly, I'm sorry to hear that you're encountering this. Please try to 'force quit' your Evernote iOS app and then reopen it to see if that gets your saved clips importing again. Don't reinstall or you'll lose your pending clips to be imported. If the force quit/reopen doesn't work, please get in touch with our support team for further assistance.
  9. @BananaBreadin this circumstance, if you haven't already, please get in touch with our support team for more personalized help to dig deeper into what you're encountering.
  10. @Twitchly Thank you for mentioning this issue from this source of Wall Street Journal, we are looking into it. @BPBear It sounds like what you're encountering may be different if you're not seeing any indication of the clip being created or importing into the main app and if you're not seeing the note being created at all with the "Error syncing url, cannot convert" after sharing from some websites. Does an iOS "force quit" of the main Evernote app (don't reinstall or you will need to re-share any prior pages that haven't imported and synced yet) help with new mobile shares? Not a guarantee, but sometimes it can wake the sharing/importing processes back up in similar-sounding scenarios. @enpeef Are you comfortable sharing some of the affected websites you're seeing the "Error syncing url, cannot convert" message on? So far we're aware of some mobile Twitter, Wall Street Journal, Tech Crunch, Fox News, Wikipedia, webpages that may be affected. If you're seeing it anywhere else specific and don't mind sharing - this will help our investigation. Our apologies you're all encountering these issues. The team is working towards solutions in these scenarios.
  11. @BananaBreadif you're sharing a note or notebook already existing in your Evernote account to someone - you'll want to go to the specific notebook/note and control the share from there as you're the owner and it won't be listed in 'Shared with me'. If someone's shared a notebook or note to you, it should be listed in the 'Shared with me' menu. If you're not seeing it listed there, try checking in 'Work Chat' to see if it may have possibly been shared in an earlier chat thread with you and that person. Here's more info on sharing notes and notebooks. @romelden it looks like this thread was originally marked as solved due to a question about the mobile clipper, or 'share extension' (sharing web pages/content into Evernote, not sharing between users) -- that was resolved for the person asking the question when they did a reinstall of the app. That doesn't mean there may not still be possible issues one may encounter with sharing mobile clipped content into Evernote, or when trying to share content already existing in Evernote between users, just that the original question for the thread creator was resolved.
  12. Hi there @romelden, I hear you - this sounds frustrating. If you haven't already, getting in touch with our support team is the best route to work towards resolving what you're mentioning. Please do feel free to also post any more details here on how the share feature is not working on these devices. We'll see what options may be available to help resolve this, we're here for you.
  13. Hi there @BananaBread, after a fresh install, try going into 'Shared with me' in the main Evernote app and adding the notebook(s) you're joined to. Once added, if you have edit permissions, these notebooks should then appear as a destination when sharing content into Evernote from your iPad.
  14. @Mozzer181920Thanks for mentioning this. Strange, I noticed the same on my iPad today for a bit. I restarted my iPad and then I saw Evernote as a share source again. Does the same happen for you? If not, by chance were you ever part of the Evernote beta program and do you/did you have the app 'Test Flight' installed on your iPad?
  15. Hi @ToddMS, agreed, it makes more sense to display the default title right away rather than as originally implemented to leave the title window blank to enable quick custom titling/tap save to get the website's default title. We do also want to ensure we have record of any news site that may not be accounted for yet - do you have any examples that aren't working with saving the default title or article itself? We're working on improving in all these areas, but no specific eta available yet. Thank you for mentioning this.
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