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About Jay-Bob

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  1. Jay-Bob

    Copy/paste broken in 7.8 on Mac

    Thank you, these steps are helpful. I can now reproduce this exactly as you describe it when pasting from Evernote into various text editors. I have filed a report with the development team, but I don't have an eta on when to expect it to be fixed.
  2. Jay-Bob

    Copy/paste broken in 7.8 on Mac

    Hi there, are you by chance copying content in and out of Evernote using text in a code block? I can reproduce something similar when dealing with text in code block, but not outside of it.
  3. Jay-Bob

    Evernote for Mac 6.12.1 Beta 1 Released

    In this case, this appears to be happening when an attachment is in the lefthand column of the table and you go to print. Our development team is aware of this issue, but I don't have an estimate on when to expect it to be fixed.
  4. Jay-Bob

    ScanSnap Evernote Edition and Mac OS Mojave

    Fujitsu, the manufacturer of the ScanSnap Evernote Edition Scanner is working on making the scanner's software and hardware drivers fully compatible and 64 bit. More information about 64-bit updates from Fujitsu can be found here: http://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/faq/macos10134.html For this scanner's general compatibility and wi-fi compatibility with macOS 10.14 Mojave, please see the article on Fujitsu's website here: http://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/faq/ssee-mojave.html Peripheral updates to any hardware device from 3rd parties like Fujitsu after Apple updates their operating system can take some time past the initial OS release. This is outside of Evernote's control as the drivers are developed by Fujitsu. It is recommended to keep an eye on the device manufacturer's compatibility page to wait until they confirm full compatibility with that OS before updating, to hopefully not encounter an OS update causing issues with your hardware in the future. For the installation issues it sounds like you're encountering, please first check your Applications folder on your Mac to ensure the ScanSnap Manager Evernote Edition software is not already installed. We've heard some similar reports of this. Past this, please ensure Evernote is also installed first before installing the ScanSnap Manager Evernote Edition software. I've followed up in your support ticket to further troubleshoot.
  5. Jay-Bob

    Text Colour Not Saving

    Hi there, we've been unable to reproduce this in our testing so far. Do you by chance have detailed steps you're taking or a screen recording showing the issue in action?
  6. Jay-Bob

    Evernote for Windows 6.16 GA

    Thanks, I can reproduce this as you've shown it and have reported this to the development team.
  7. Jay-Bob

    Evernote for Windows 6.16 GA

    Thanks for the report, our editor developers are investigating this.
  8. Jay-Bob

    Template need to be editable

    Hi there, it sounds like in this case you may be looking to add additional table rows and columns to the note from your Android device, correct? If so, this issue resides more around the table in the saved template, rather than the template itself. As it happens, it is currently not a feature to add/remove table rows and columns on mobile devices. This would have to be done from a desktop computer. From a mobile device you can add text and content to a table in a note, but not alter the structure of the table itself. However, I absolutely see how this limits the usability of templates that contain tables you would like to use on mobile devices. I will relay this to our development team for further consideration.
  9. Hi there, this is something the developers are aware of and are planning on implementing in a future update. I don't have an estimate on when to expect this. Please do use the old web version or one of the Evernote desktop/mobile apps to view the encrypted content in the meantime.
  10. Jay-Bob

    Evernote for Mac 7.5

    Thank you for the report ever_and_ever. I can reproduce this as you mention, and have filed a report with our developers.
  11. Jay-Bob

    Evernote for Mac 7.5

    Thanks, I can reproduce this and have filed a report with our development team.
  12. Jay-Bob

    Evernote for Windows 6.15 GA

    Thanks for mentioning this. I can reproduce it as you describe and have filed a report with the development team.
  13. Thanks for the input folks. I can reproduce this exactly as you all describe and have filed a report with the development team.
  14. Jay-Bob

    The Great Big Brand Refresh

    Hi there, I just reached out via DM to look into the line break issue you've been encountering. You can also get in touch with support via https://www.evernote.com/SupportLogin.action. Thanks!
  15. Jay-Bob

    Different Colors for Highlighter

    I hear you. In addition to what we already have, I'm trying to gather different use cases in personal and shared contexts to try and help the product team prioritize this amongst other feature requests. I agree, this would be a nice feature to have. At this time there is no ETA, but we're still listening. Please do keep the feedback and different use-cases coming and I'll keep the product team up-to-date as we continue to reassess in the future.