PinkElephant

Actually EN is changing, from a tool with a lot of Freebie users (and a few subscribers) to a more professional setup, with much less users. The prices reflect a regular - heavy use of the app. If this is typical for your use case, you need to know yourself.

@charly727 This can be cause by short glitches of the internet connection. EN records and syncs in one go. So if the internet is shaky for some reason, it can derail the recording. Not good on laptop, but worse on mobile: There the recording can get completely lost when the syncing fails. Personally I am on JustPressRecord as well. It saves on device and syncs later through iCloud. The recording and the transcript can be shared into a new note after the recording, as an attachment.

What was described in the post by @Dan Cox is usually a sign of a corrupted local database. Easy enough to resolve: Log out, quit the app. Now use Revo Uninstaller (PC) or AppCleaner (Mac) to erase the whole installation. Restart the computer. Go to evernote.com and download the latest release. Install, log in. It will now draws a fresh copy from the cloud server. This takes a while, let the app run in the background. While it downloads, it will feel less snappy, because occasionally it needs to load some content from the server. Hint: The regular OS uninstaller will not remove settings and database, and is worthless in this situation.

It may be possible that popups were blocked, either in general or (for whatever reason) for the specific evernote.com website.

It is right there - at the bottom of every help article I am aware of:

It will get easier to shine with copied unintelligence: Windows will introduce a new key on the Windows keyboard, called the Copilot-Key. And Dell today presented the first 3 laptops boasting that key on the keyboard. I have a new slogan for these guys (yes, you are meant, @Smokerschef ) : Just press the button, we do the rest 📸 Isn't that flashy ?!

If you need access at a work computer, you can use the web client. Open a private window, log into Evernote.com. For an additional layer of security setup 2FA, and never choose „Remind me for 30 days“ on a work or public computer. Even if somebody grabs your ID and password, 2 FA will keep the account locked. After using the access, log out and close the private window. This should be enough to erase all locally cached data. Or (better) use a mobile device.

You are obviously not aware (or ignoring) the fact that everything you used as an argument for tabs can be achieved by opening notes in individual windows as well. Each window is free to be moved around (opposite to tabs, that are always bound to the main app window), so you can position them as you need. This is especially helpful when using a setup with several monitors. The only thing you can’t do with note windows is having more than one list of notes. This can be circumvented by using the web client in addition, if necessary several instances of the web client in tabs. Since the web clients UI is matching the installed UI, and with RTE sync there is no risk of accidentally editing the same note in 2 locations any more. This is a very applicable possibility for those who want to fill their screen with EN frames. But we now move into an area where we have more than 10 window and tabs open - this is where it starts to get difficult to keep track of what is showing where, even with a lot of screen real estate. Sorry to say, but I think you just proved again that tabs are not needed with v10 any longer.

Maybe we can place a collect order. One set of Fathers Day Permits for me, please. You can't never have enough of them.

There are already many threads about this. We agree as users this is unwanted behavior. But to change it, we need to plaster support with tickets, it seems. Posting here unfortunately will not change nothing.

Sure, it is not in the regular search results. But if you go to the trash, you can search it. What does this tell me ? "Trash" is just a notebook, it is just exempted from regular searches automatically. But it is still part of the search index. When a note is trashed (= moved to that special notebook), the search index will continue to hold that note. Only when reading it ("searching"), it will skip all data sets that point to the trashed notes. But before skipping, it still needs to read the index, all of it. If there are 15k of active notes, and 40k of trashed, the search index is 4 times the size it needed to be. And as any search database, it becomes bulky and slow with growing size. So there may be reasons to keep the trash for a while. But letting it grow without bonds IMHO is no good practice.

Did you try another network (like connecting to a mobile hotspot) yet ? Some networks may run a firewall, sometimes external routings like the „Private Relay“ feature from Apple will block the communication. Because it can be multiple issues, it’s often a trial and error process to find the blocking point. What I can confirm is that the support access is up and running normally - I used it myself recently.

BTW the link to support is at the end of practically every help article. EN makes a routing that takes the user to the help database first. After proposing some articles, support is regarded as next step if the article didn’t solve the issue. As an example:

About problem 1, contact support. https://help.evernote.com/hc/en-us/requests/new About problem 2, uninstall the extension from your browser, restart the browser, reinstall the extension, log in, try.

Hmmmm - can’t check any more, but I am sure there were options in legacy to empty the trash in general, as an option to selectively delete notes from the trash. Practically these notes are just ballast. Trash is just another notebook, they are there, they can even be searched, which means they bloat everything. I would erase them from the trash, especially when claiming performance issues as in your other posting.

Yes, we had some posts already noticing a slight UI change. I doubt it was intentional - there was another problem where the lower part of the side panel was invisible on larger screens. Maybe this went wrong while fixing the other bug. Since we are just other users here, you need to go through support.

Check it on the web client. Likely they are there, and you just have a local issue.

Thanks for this report of a miserable year in your life. Where was the relevant punch line, you say ? Oh, ON, I see … Personally somebody would need to pay ME to use it (well, actually does, at my current project 😂).

I doubt they will be impressed by "protest notes". Subscriptions are renewing during all of the year. I am quite sure that they monitor closely what happens when it does. The math is pretty simple on that: The raise in prices makes up for a certain rate of attrition of the user base. Unless they reverse the course, it seems the outcome is within calculated margins. So farewell and good luck.

In general EN is not build to layout documents. The reason is simple: A note is a website, and an adaptive one on top. It has no fixed width, because it will adapt to the devices display. And it has no length, plus no page or section breaks. The concept of a "page" is foreign to EN. It will create "pages" on printing or pdf export, but its not good at it, and will break all attempted formatting. Use it to store content, control the workflow - but create the layouted document with another app.

Let me guess: Archive ?!

We shouldn't mix up things here. If a text in a note is encrypted by a user, EN holds no key for that. EN holds the keys (each account has its own) for the notes stored. They need to, because services on the server like OCR, indexing and thumb nailing demand access to the content. EN clearly says that only their bots are allowed to access users data, no humans. This is as good as it gets - you always have to trust these statements. Now we have another layer on top of this, because GDPR requests any holder of data to thoroughly protect it. This means it is now a legal requirement to encrypt the notes - storing them open would be a clear GDPR violation. Talking about security: No hacker can enter an account, and encrypt it himself for ransom. The regular access to the server does not permit to execute code. That`s a difference to other storage services where a server is part of the package: If such a server is hijacked, the hacker can use it to execute his malware. In total I would say "Pretty secure". And then, as already posted, there are the local copies (usually protected by the OS encryption) and if wanted another backup data copy. The total setup fulfills the 3-2-1 rule for backups, and that's the holy grail of data protection. It doesn't get much better.

Can you tell which update messed it up ? I am on the current version, and my offline package seems untangled.

@Rtkepper Your second try - oh my ! Please avoid any career in sales or similar, it would be dreadful. Simple question, again: Why should I agree to pay for YOUR free account ? Because somebody needs to pay, it costs money to operate the servers and keep your data, and I have to adopt at least 10 Free users to keep these fellows going. You could be one of them, but you need to convince me ! No Free rides any more.

There is a misunderstanding: I am not posting my posts from a few days ago again. What you post I don't care - read and execute, if you want a solution. Or ask support ...