DavidD

Thank you, will give this a try.

Hello, I have upgraded to Catalina and downloaded ScanSnap Home to scan directly with my ix500 to EN. I can't find instructions for how to set up the scanner to scan to EN like I used to do with the old software. I could find instructions to do it through the cloud but I would like to just scan directly to EN on my computer rather than EN in the cloud. If anyone can point me to instructions it would be appreciated.

Just wondering what the difference is between exporting all notes and making a copy of the database folder? Which is the best strategy for backups? I use Time Machine but would like to also keep a separate off-line backup.

Thanks for your help. I used support chat to help deactivate the account that I created in error (very quick and helpful support person) and then I logged back into the app with the correct email and all is good. Phew.

Thanks. Good advice. I actually entered an email address but (I think luckily) didn't enter the one that I use for EN so EN opened as a new program. EN on the web is still there.

I just downloaded and installed and EN did not restart as usual. When I restart it is asking me for an email address and is behaving as if it's a new install. What should I do? Hopefully local folders can be recovered.

Yes, that's what I'm gonna do.

Thanks gazumped - that's a good system - but I really like CalS's solution; it's pretty quick and works well. Wish I'd figured it out years ago!

When the files are scanned into EN using ScanSnap the notes (and the name of the pdf) get a name like "2017_03_01_19_58_44" related to the date. I usually change the name of the note to reflect the nature of the scanned document. If I need to get those files out of EN, using Save As the resultant file name is 2017_03_01_19_58_44.pdf. It would be great to have the file name take on the note name.

Is there any way - when saving (downloading) a pdf that is attached to a note - to have the filename the same as the note name, rather than the numerical name that EN gave the file when it was scanned? I assume not. It would be useful to be able to do so.

It worked. What I did this time is that I restored from TM and disconnected from the internet before restarting EN. Thank you DTLow for your help. I have just exported my local notes in both enex and html format...

I have restored from TM. When I peruse the quicklook.png files in the database folder that have been restored, I can identify notes that were in a local folder in EN, yet they are not showing up in the desktop client. ???

I'm on 6.13.1. I'm not 100% sure when the local notebooks were lost as I haven't looked for them for the past week or so. There was an update a few days ago which may or may not have been the culprit. Does it matter that the database restore from TM will be from an earlier version - whatever came before 6.13.1?

I have lost my local notebooks so need to restore from Time Machine. I will have to restore from a point when I think the local notebooks were present. When I do this do I restore the entire database folder (with the numerical name) or just the Content subfolder? Is the process the following? Close EN Do restore from TM Open EN Anything else? After doing this my local EN will not have my most recent synced notes but I assume that doesn't matter as the next sync will take care of those? Thanks in advance for any help.

THANK YOU Done.